DYNAMIC SHIFT

DYNAMIC CIRCUIT SHIFTS

Customers can move On Demand Ethernet & Cloud connections between existing On Demand ports – for example to support an office move.

The first step is to order a new port at the new location. Once the port has been delivered, the circuit can be shifted.

Where a circuit has been purchased on a 1 hour (fully flexible) contract, customers can simply delete the existing circuit and request a new circuit to the desired location/port.

For circuits that have been purchased on a 3-36 month fixed term contract, the Dynamic Shift feature enables customers to move the circuit to a new location whilst maintaining both the price and contract duration.

First, select the end point that needs to be moved. Then, select the port at the new location.

The commercials will then be displayed. The contract duration is always maintained, and the price will only be modified if the new location is in a different metro city (for example, the circuit connection was originally a metro service and after the location shift is an international service).

Customers are then asked to confirm the VLAN configuration before the request is placed.

Please note that the Dynamic Shift involves the deletion of the original connection and the creation of a new connection via a single process. This means that the total execution time is slightly longer than a standard new provide or cease.