# DELIVERY EXPERIENCE

### DELIVERY EXPERIENCE

On Demand ports can be delivered in near real-time in locations with pre-built capacity (typically larger data centres) or via a physical capacity build (typically enterprise buildings).

Once port capacity has been established, On Demand circuit connections are provided in near real-time, using SDN automation.

Where a physical capacity build is required at an on-net location, this typically takes 30 working days (existing PoP site) or 35 days (new PoP site) delivery of new On Demand ports at off-net and hybrid on-net locations typically takes 60-90 days.

<table><thead><tr><th width="194.00006103515625">Access Type</th><th width="250.16668701171875">Scenario</th><th>Experience</th></tr></thead><tbody><tr><td>On-net</td><td>Port capacity available at both A and B end sites (existing or new port</td><td>Services can be delivered in real time</td></tr><tr><td>On-net</td><td>Port capacity not available at one or both A/B end locations</td><td>Colt delivery team will build new port capacity in ~30 working days. Once port capacity is available, circuit connections can be delivered in real time</td></tr><tr><td>On-net</td><td>New location (site) required at enterprise building or data centre</td><td>Colt delivery team will build new physical location, including new port capacity in ~35 working days. Once port capacity is available, circuit connections can be delivered in real time</td></tr><tr><td>On-net</td><td>API-enabled cloud port</td><td>Real time delivery at cloud end</td></tr><tr><td>On-net</td><td>Dedicated cloud port (e.g. AWS)</td><td>Fibre cross connect delivered in ~ 10 working days. Services will be delivered once data centre operator has delivered fibre cross connect</td></tr><tr><td>Off-net</td><td>New location in enterprise building </td><td>Typically 60-90 days</td></tr><tr><td>Hybrid On-net</td><td>New location in enterprise building </td><td>Typically 60-90 days</td></tr></tbody></table>

Where capacity is available for real time delivery (scenario 1 above), the port will be labelled "Immediate Delivery" in the port request page. Hosted cloud ports are also delivered in near real time.

For all other scenarios, the On Demand port order will trigger a request to Colt’s delivery team for new capacity to be built. The request will appear as “in progress” until the Colt delivery team have completed the new capacity build.

The experience for dedicated cloud ports is similar to a new capacity request – the port will appear “in progress” until the physical cross connect to the cloud provider is complete.

Customers are required to provide site contact details, as per the standard Colt process which also includes the option to request installation out-of-hours for a small additional charge.

![](/files/qfwemgmjdmnaGplW5hLD)

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### ORDER TRACKING

Colt’s On Demand platform is integrated with Colt’s Order Management system accessed via Colt Online, and orders that require a physical capacity build can be tracked in this way.

The “detailed tracking” link under the “Activity” page links directly to the order in Colt Online.

![](/files/oT36ZBQa3Nxk6aicuhPQ)

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<details>

<summary>Questions? We're here to help.</summary>

Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.

* Check your connectivity:[ https://www.colt.net/connect/](https://www.colt.net/connect/)
* Get support: <https://www.colt.net/support/>

![Untitled-4](https://www.colt.net/wp-content/uploads/2023/10/Untitled-4.png)

</details>


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