ORDERING

CONVERT A QUOTE TO AN ORDER

Orders are generated from valid quotes, i.e. that are in a “READY” state. Orders cannot be generated form quotes that have expired (or failed).

To place an order, first select the relevant quote from the list on the main Quotes page and select the Order option.

^{_{Note: The Orders page displays orders that are in the delivery queue, and should not be used to generate a new order.}}

Then select a Site for the B end customer location (the A end is the existing hub location).

In data centre locations, the “Default Shared Area” should be selected.

In enterprise office locations, select the “Choose site” option and either select an existing PoP site (e.g. 4th floor comms room) or request to deliver at a new PoP site.

Next, enter the site contact details as requested (name, email, phone). Enter separate on-site and technical contacts as required.

Then select a hub and assign a VLAN ID.

Note that only hubs located within the hub metro location assigned to the quote will be displayed. (For example, where the Paris metro is selected as a hub location only hubs located in Paris will be displayed).

The “use next available VLAN” option is not recommended if non-On Demand circuits are attached to the hub.

Finally, enter a reference and select the “Summary” option to review and then place the order.