Access Control System Migration and Planned Service Impact

Frequently Asked Questions (FAQ)

Q. What are the project dates?

The biometric reader replacement project is scheduled for the week commencing 24 August 2026. Should these dates change, Colt will provide further communication to customers, employees and contractors.

Q. Will I receive a new access badge?

Yes. All customers, employees and contractors will be issued with a new Colt access badge and adhesive badge overlay.

Q. Do I need to complete any paperwork?

No.

Q. Will I need a new photograph?

If you currently hold an access badge, no new photograph is required. New badge applicants will need to submit a photograph through the Customer Portal as part of the application process.

Q. Will I need to re-enrol my biometric data?

Yes. All badge holders using facilities equipped with biometric readers will need to enrol their fingerprint on the new biometric system to continue accessing those facilities after the upgrade.

Q. When can I enrol my biometric information?

Appointments will be available from week commencing 24 August 2026 during normal business hours, Monday to Friday. To arrange an appointment, please contact the Colt Access Team:

Email: [e-mail] Phone: [phone]

Q. How long does enrolment take?

Biometric enrolment typically takes no longer than 10 minutes.

Q. Do I need to keep my existing Lumen badge?

No. Your existing badge must be surrendered when your new Colt badge is issued.

Q. What if my access permissions appear incorrect?

Please contact the Colt Access Team, who will investigate and confirm the appropriate access level for your account.

Q. Who should I contact if I experience a badge or access issue?

Please contact the Colt Access Team:

Email: [e-mail] Phone: [phone]

Q. Do I need to display my badge while on-site?

Yes. Permanent and temporary badges must be worn visibly at or above waist level at all times while within the facility. All badges remain the property of Colt and must be returned upon request. Badges must not be altered or modified in any way that affects their visibility, readability or function.

Q. Can I share my badge with another person?

No. Badge sharing is strictly prohibited. Tailgating, where an individual gains entry by following another authorised person through a secured access point, is also prohibited.

Q. What should I do if my badge is lost or stolen?

Report the loss immediately to the Colt Access Team during UK business hours so the badge can be disabled without delay.

Q. How do the biometric readers work?

Colt uses fingerprint readers as part of a dual-authentication process to enhance facility security. The system stores an encrypted biometric template on the access card itself. No fingerprint images are stored within the access control database.

When access is requested, the biometric reader compares the encrypted template stored on the badge to the fingerprint presented at the reader. Access is granted only when a valid match is confirmed.

Q. How does Colt protect personal information?

Colt maintains physical, electronic and procedural safeguards that align with industry standards to protect personal information held within its access control systems from unauthorised access, use or disclosure.