# WELCOME TO COLT DOCS
Introducing Colt Docs
## WELCOME TO COLT DOCS
Colt docs ([https://docs.colt.net](https://docs.colt.net/)) is the single source of truth for all documentation across Colt.
The site is hosted on GitBook, a best-in-class documentation platform used by over 30,000 teams worldwide including Nvidia, Crowdstrike, Zoom, Cisco, Amazon, FedEx and uses the same version control system that powers 90% of the Fortune 100.
## 7 FEATURES TO LOOK OUT FOR
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### ANY DEVICE
You can access [https://docs.colt.net](https://docs.colt.net/) from any device, all content is suitable for mobile devices, tablets, laptops and desktops. All content is cached and served locally to you to ensure it's fast, and the design will adapt based on the size of the device it is being viewed on.
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### LIGHT & DARK MODE
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There are 3 options available - light theme, dark theme and system theme (which inherits your system preferences).
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You'll find a light and dark mode toggle at the bottom of any published page, on both desktop and mobile (we default to light).
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### SEARCH
Try out the search at the top of the site and ask questions in natural language. In addition to fast type-ahead search the AI assistant can search across multiple documents for you to answer your questions. Search results include source citations and breadcrumbs and the AI assistant suggests follow-up questions automatically.
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We have pre-configured a few example questions in the AI assistant to get you started:
1. what are the main features of this new docs site?
2. i'd like to port my voice numbers to colt
3. tell me about colt on demand
4. what are the benefits of colt ip access?
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### PAGE OUTLINES
Automatically generated page outlines are generated on the right of the screen based the page headings, so you can click on a title to jump straight to the information you want.
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If you are sharing a link to specific content, you can also use H1, H2 and H3 titles as anchor links to direct people to a specific section on the page.
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### PAGE ACTIONS
Use the page actions menu (top right) for common actions right on the page, including the ability to export as PDF, or ask questions about the content of the page in ChatGPT and Claude.
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### MCP SERVER
Use the Colt Docs MCP server () to use Colt Docs MCP tools within ChatGPT, Claude, VSCode or any other client.
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### FEEDBACK
On the right-hand side of every page you will see 'Was this helpful?'. You can leave a rating (sad, neutral, or happy face) and leave feedback directly on any page to let us know how you feel about it. We'll review all feedback and comments for insights on how these docs can be improved.
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### TELL US WHAT YOU THINK
This is a v1 release and we have lots of improvements planned throughout 2026. Use the feedback feature (above) to tell us what you think and what we should work on next.
We also get a lot of insights behind the scenes that enable us to continually improve and optimise the experience for our customers and users.
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# COLT WEB PORTALS
Login to our customer & partner web tools
| Portal | Description | Login |
| ---------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Colt Online | Colt Online is a self-service portal where you can check network connectivity and pricing, manage service delivery and faults, and handle billing and user access all in one place. You can also use the Colt Online portal to manage your Colt Voice services. | LOGIN TO COLT ONLINE |
| Colt Total | Manage your services, tickets, orders, and invoices | LOGIN TO COLT TOTAL |
| Colt INteractiv | Colt Interactive is a network-based call queuing and IVR platform designed to handle high call volumes with built-in scalability. | LOGIN TO COLT INTERACTIVE |
| Dial Manager | For managing voice and communication services | LOGIN TO DIAL MANAGER |
| IP VPN | IP VPN is an IP-based virtual private network (VPN) service that provides customers with the security expected of a private network | LOGIN TO IP VPN |
| Web Routing | In WebRouting, you can control your INVAS services flexibly and set up destination numbers, for example, and define time slots, distributions and daily/weekly plans. | LOGIN TO WEB ROUTING |
| Web Statistics | You can use WebStatistics to create detailed evaluations for your service numbers or destinations. Use templates for a wide range of requirements, configure manual evaluations and save templates for regular automated mailing of your data. | LOGIN TO WEB STATISTICS |
| Virtual ACD INVAS | The Virtual ACD INVAS gives you access to the extensive portfolio of control functions of our CCaS in the cloud. | LOGIN TO ACD INVAS |
| Control Center | View and pay invoices, manage orders, access tools to configure and customize your services, submit repair tickets, and more. Includes Edge Service Manager. | LOGIN TO CONTROL CENTER |
| DDoS Mitigation Portal | Distributed Denial of Service Mitigation Portal | LOGIN TO DDOS PORTAL |
| UBOSS Portal | Manage your Colt Voice Complete Telephony calling features/packages using the Uboss portal. | LOGIN TO UBOSS PORTAL |
# NETWORK STATUS & SERVICE AVAILABILITY
Information about the status of our network services
Welcome to the Colt status page. Here you will find information about the status of our services.
For immediate local support, please click below:
CONTACT OUR SUPPORT TEAM
### CURRENT STATUS
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All customer platforms are currently available.
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All systems are fully operational and available.
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All network infrastructure is currently operational.
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### LATEST UPDATES
NOW
We are not aware of any network or connectivity issues affecting any of our customers. If you're experiencing any problems, please reach out to our support team.
# COMPLAINTS
## HOW TO MAKE A COMPLAINT
If you have a complaint about any aspect of your service, you can contact Colt by any of the below listed methods.
Please provide the following information:
* The main details of your complaint
* Your Colt account or circuit number (existing Colt customers only); and
* Your name and telephone number
#### COMPLAINTS INFORMATION BY COUNTRY
| :flag: Country | Telephone | Postal Address |
| ------------------------------------- | ------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| United Kingdom |
Colt Technology Services AG Bahnhofplatz 1, 8001 Zürich
|
#### ELECTRONIC COMPLAINTS BOOK (PORTUGAL ONLY)
As of July 1st 2017, a new Digital Platform which allows consumers and users to submit their complaints in electronic format is available at [www.livroreclamacoes.pt](https://www.livroreclamacoes.pt/), with the same value as the complaints submitted in physical format. The so-called "Electronic Complaints Book" (" *Livro de Reclamações Electrónico*") was created by Decree-Law 74/2017, of June 21st 2017 and regulated by Regulation 201-A/2017, of June 30th 2017.
### VOICE COMPLAINTS, SPAM & PHISHING
If you received unwanted calls or your number is being spoofed, blocked or labelled as potential spam, please [contact us directly](https://www.colt.net/voice-complaints). For a fast and efficient collaboration, don't forget to provide us your full contact information and a detailed description of the issue that you encountered.
Make a voice complaint
## HOW TO ESCALATE IF YOUR ISSUE REMAINS UNRESOLVED
If your complaint remains unresolved after eight weeks, subject always to any other timeframe as specified by applicable law, or if we agree in writing that the dispute should be settled by Alternate Dispute Resolution (ADR) you can contact one of the following organisations:
#### OMBUDSMAN INFORMATION BY COUNTRY
| Country | Name of Ombudsman Organisation | Contact Details | Postal Address | Additional Info |
| -------------- | ----------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| United Kingdom | Ombudsman Services |
0330 440 1614
|
Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU
| Ombudsman Services is a third party arbitrator and they will take evidence from both you and Colt to make an independent decision based on the merits of the case. Ombudsman Services will only handle disputes for businesses with ten employees or fewer. |
| Austria | Rundfunk und Telekom Regulierungs GmbH („RTR“) |
| Rundfunk und Telekom Regulierungs-GmbH Schlichtungsstelle Mariahilfer Straße 77-79 1060 Wien | A deadline may be set for the RTR to act. This will need to be met if your enquiry is to be processed. When you receive our response, please verify the existence of any such deadlines immediately. |
| Belgium | Ombudsdienst voor Telecommunicatie / Service de médiation pour les télécommunications |
+32 22230909 / +32 22230606
; ; ombudsmantelecom.be
| Koning Albert II-Laan 8 Bus 3 te 1000 Brussel / Boulevard du Roi Albert II 8 Boite 3 1000 Bruxelles | No additional information |
| Denmark | Teleankenævnet |
+45 33186900 or [www.teleanke.dk](http://www.teleanke.dk)
| Teleankenævnet Nørre Voldgade 48, st. 1358 København K | The Danish complaints body "Teleankenævnet" handles certain disputes between end consumers and providers of certain telecommunications services. Find out more about Teleankenævnet's authority and other requirements governing the filing of complaints at [www.teleanke.dk](http://www.teleanke.dk). |
| Germany | Conciliation Board of the Federal Network Agency for Electricity, Gas, Telecommunications |
| Block DEF, Abbey Court, Irish Life Centre, Lower Abbey Street, Dublin 1 | No additional information |
| Italy | Comitato Regionale per le Comunicazioni (Co.Re.Com.) | [www.corecomitalia.it](http://www.corecomitalia.it) | n/a | There is one Co.Re.Com. in each Italian Region. The customer should contact the Co.Re.Com. in the region where he is resident or where the offices are located. |
| Netherlands | ACM (Authority for Consumers and Markets) |
+31 70 7222 000 [www.acm.nl](http://www.acm.nl)
| PO Box 163262500 BH Den Haag | No additional information |
| Portugal | ANACOM – Autoridade Nacional de Telecomunicações |
800206665 (De Segunda a Sexta-feira: das 9h00 às 16h00) [www.anacom.pt](http://www.anacom.pt)
| Av. José Malhoa, n.º 12,1099-017 Lisboa | No additional information |
| Spain | SETSI |
| Gobierno de España. Ministerio de Industria Turismo y Comerci P. de Castellana, 160, C.P. 28071 Madrid , Madrid, España . | No additional information |
| Switzerland | Federal Communications Commission (ComCom) |
| Marktgasse 9CH-3003 Bern | No additional information |
If you have taken the steps outlined above but are still concerned, you can file a complaint with your National Regulatory Authority:
#### OMBUDSMAN INFORMATION BY COUNTRY
| United Kingdom | Office of Communications (OFCOM) | 020 7981 3040 or 0300 123 333, or [www.ofcom.org.uk](http://www.ofcom.org.uk) | Ofcom Contact Centre, Riverside House, 2a Southwark Bridge Road, London SE1 9HA | Ofcom cannot alter an Otelo decision, nor can Ofcom ask for the decision to be reviewed. |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Austria | Broadcasting and Telecom Regulatory GmbH ("RTR") | 0810 511811 (EUR 0.07267/minute) Monday to Friday, 8am - 5pm Webformular unter: [www.rtr.at](http://www.rtr.at) | Broadcasting and Telecom Regulatory Licensing Office Mariahilfer Straße 77-79 1060 Vienna | Deadlines can be provided for the responsibility of the RTR, which you must comply with, otherwise your request will not be processed: please inform yourself immediately upon receipt of our execution on the existence of such deadlines. |
| Belgium | BIPT / IBPTBelgian Institute for Postal Services and Telecommunications Institut belge des services postaux et des télécommunications | +32 (0) 2 226 88 88 [www.ombudsman](http://www.ombudsman) telecom.be | BIPT - Ellipse Building - Building C - Boulevard du Roi Albert II 35 - 1030 Brussels | N/A |
| Denmark | N/A | N/A | N/A | The Danish complaints body “Teleankenævnet” will forward complaints to other Danish complaints bodies as appropriate. If no relevant complaints body exists the customer can opt to take legal action through the competent courts. |
| France | Regulatory Authority for Electronic Communications and Posts (ARCEP) | +33 140477000 [www.arcep.fr](http://www.arcep.fr) | Regulatory authority for electronic communications and substations7, Square Max Hymans 75730 PARIS Cedex 15 | N/A |
| Germany | Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways | +49 228140 [www.bundesnetzagentur.de](http://www.bundesnetzagentur.de) | Tulip field 453113 Bonn | N/A |
| Ireland | Commission for Communications Regulation (ComReg) | +353 1 8049600 or [www.comreg.ie](http://www.comreg.ie) | Block DEFAbbey Court Irish Life Centre Lower Abbey Street Dublin 1 | N/A |
| Italy | Authority for Communications Guarantees (Agcom) | +39 081 7507111 or +39 06 69644111 [www.agcom.it](http://www.agcom.it) | Centro Direzionale, Isola B5Torre Francesco 80143 Naples | Prior to engaging Agcom the customer must contact the competent Co.Re.Com. and go through with their mediation procedure. |
| Netherlands | OPTA (Independent Post and Telecommunications Authority) | +31 70 315 35 00 Please refer to [www.opta.nl](http://www.opta.nl) to fill in online form | Zurichtoren Muzenstraat 41 2511 WB The Hague | N/A |
| Portugal | ANACOM - Autoridade Nacional de Telecomunicações | 800206665 (Monday to Friday: 9am to 4pm) [www.anacom.pt](http://www.anacom.pt) | Of. José Malhoa, n.º 12,1099-017 Lisbon | N/A |
| Spain | N/A | N/A | N/A | The Spanish regulator SETSI only deals with operators and not with customer complaints. |
| Sweden | The National Post and Telecom Agency (PTS) | +46 8 678 55 00 [www.pts.se](http://www.pts.se) | Box 5398102 49 Stockholm | N/A |
| Switzerland | Federal Communications Commission (ComCom) | +41 313235290 [www.comcom.admin.ch](http://www.comcom.admin.ch) | Marktgasse 9CH-3003 Bern | N/A |
# TELL US YOUR SUCCESS STORY
**Remove carbon from the atmosphere with Colt’s Customer Reference Programme.**
When you share your experience with Colt, you will receive a sustainability reward in the form of carbon removal.
> "*Highly topical issues such as IT connectivity and sustainability have one thing in common: they are strategic issues that especially globally operating companies need to address. With Colt, we have a partner whose solutions help us to communicate and connect in a better way and who supports our sustainability efforts with its own corporate philosophy.” (Nov. 2023)*\
> **Sebastian Michel-Wildner. Senior Director Category Communications bei Bertelsmann SE & Co. KGaA**
### WHY TAKE PART?
With the Colt Customer Reference Programme you can accelerate your sustainability progress, showcase tech success and boost your reputation.
**Colt will do all the hard work. We’ll put your story in writing and turn your business milestones into steps towards a greener future.**
The process is simple. Provide us with a customer reference and we'll present you with a quantity of biochar for carbon footprint reduction, accompanied by official certification.
#### 1 BOOST YOUR REPUTATION
With Colt’s Customer Reference Programme, your stories won’t slip away unnoticed. We’ll share your story on our social media, which has over 240,000 followers, and on colt.net, a site that gets over 1.5 million views a year.
This is a great way to showcase your team’s accomplishments and raise your brand’s profile.
#### 2 INCREASE YOUR CARBON REMOVAL
When you participate in our Reference Programme, you can make a positive impact on the planet.
Share your story and you’ll receive a unique reward: we'll invest in biochar - a permanent carbon removal solution - and provide you with a certificate representing the quantity of carbon removed permanently from the atmosphere on your behalf.
Permanent carbon removals are an easy way to identify and measure your contributions towards reducing CO2 levels and improving the planet's well-being.
By receiving biochar permanent carbon removal certificate, you are mitigating a portion of your carbon impact and propelling your journey towards sustainability goals.
Biochar is a charcoal-like substance made from organic materials like wood chips, crop residues or other plant matter. It is increasingly recognised as a versatile asset that fosters both environmental well-being and agricultural support.
### DID YOU KNOW?
**1 tonne of CO2e emissions is an equivalent of:**
* **51 beef steak meals (each meal with 150g of beef steak)** (equivalent of the production of 7.75 kg of beef steak)
* **One-way trip from Paris to New York (for 1 passenger in an economy class, distance: ca. 5,800 km)**
* **CO2 emissions that an average person in the European Union emits during less than 2 months.**
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### WHAT'S BIOCHAR?
Planting trees or using renewable energy can help, but they might not be enough to fully achieve your sustainability targets. To truly get there, businesses need to use efficient, complementary carbon removal techniques.
Biochar provides you with an added avenue. It removes carbon from the atmosphere, while also enhancing soil health and fertility when added to agricultural lands.
[About Biochar](/customers/success-stories/biochar-faq)
### TELL YOUR STORY
Sharing your story is simple.
#### 1. KICK-OFF
Tell your account executive that you’re interested or nominate yourself and share what kind of story you’d like to create. There are 3 choices:
1. Provide a short quote along with your company logo.
2. Produce a case study and video as example shown [**here**](https://www.colt.net/resources/bertelsmann-2/).
3. Collaborate on a press release.
The number of credits you receive depends on your level of participation.
#### 2. INTERVIEW
Share your story with us in a quick conversation.
#### 3. CONTENT CREATION
We'll take care of everything else.
#### 4. APPROVAL
We review the content together, make any edits and get sign-off. **Rest assured that nothing will be published until everyone is happy.**
#### 5. LAUNCH
Your story goes live our website, is shared on social media, and we’ll arrange the logistics of your biochar carbon removal certificate.
{% embed url="" %}
# BIOCHAR FAQ
Everything you need to know about biochar can be found on this page
\
Biochar is a charcoal-like substance rich in stable carbon. It's created by heating biomass without oxygen. Rather than releasing CO2, it stores carbon as biomass for up to 1000 years while improving soil health.
### HOW IT WORKS
Biochar is made from leftover crops and organic waste. It's like charcoal but better.
When you put biochar in the ground it stores carbon for a very long time, making the soil richer.
In fact, biochar keeps carbon from going back into the air for about 1000 years. That’s much more than trees, which only trap carbon for 60 years.
### WHEN FARMERS USE BIOCHAR
Their soil becomes better: it holds more water, has a stronger structure, and keeps nutrients for plants.
Farmers get more crops, and the quality of their produce improves.
### BENEFITS FOR BUSINESS
For businesses that want to reduce their environmental footprint and become more sustainable, biochar is a great choice.
Businesses can actively contribute to fighting climate change by using biochar. It aligns with environmental goals and can be a selling point for eco-conscious consumers because it shows that you care about the environment and operate in an environmentally responsible way.
### **REWARDED OFFSETS USING BIOCHA**
* **Provide a quote along with your logo:** 3 tonnes of CO2 removed
* **Provide a written article along with your logo:** 6 tonnes of CO2 removed
* **Provide an article, a video and your logo:** 10 tonnes of CO2 removed
### **OFFICIAL CERTIFICATES FOR YOUR CARBON REMOVAL**
You will receive certificates from the official registries for your credits (e.g., Gold Standard or Vera), as well as the official Supercritical removal statement validating the purchased carbon removal – an example shown here.
### WHAT DOES SUPERCRITICAL, OUR BIOCHAR PROVIDER SAY?
What sets biochar apart from other removal methods are the really strong co-benefits that come from its application to soils.
Food production has an enormous environmental impact. Amongst many other needed solutions, biochar could help reducing food system impacts, as well as lock carbon out of short carbon cycle for centuries.
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# EMERGENCY CALLS JAPAN
Emergency calls can be made using the Colt Voice Service. When an emergency call (i.e. 110 for police, 118 for Coast Guard and 119 for fire/ambulance/rescue) is made using the Colt service, the call is connected to the corresponding authority's answering point (PSAP = Public Safety Answering Point) nearest to your call location.
| Authority | Number |
| -------------- | ------ |
| Police | 110 |
| Coast Guard | 118 |
| Fire/Ambulance | 119 |
## CALLERS' LOCATION INFORMATION
The caller's information as given below is notified to the appropriate authority in accordance with the Japanese laws to handle emergency cases promptly and smoothly.
The location information includes:
* Caller's telephone number
* Caller's street address *(address of the location where the Colt Voice circuit is terminated)*
* Caller's company name *(name of the corporation located where the Colt Voice circuit is terminated)*
## HANDLING OF CALLS MADE WITHOUT "CALLER NUMBER NOTIFICATION"
* In Japan, if the number "184" is prefixed when making a call, the caller's number is not notified to the called party. However, in the case of emergency calls, the caller information is notified to the emergency authority to ensure smooth response to the emergency.
* Information on applicable laws is available at the website of the [Ministry of Internal Affairs and Communications – "Emergency Calls Function."](https://www.soumu.go.jp/menu_seisaku/ictseisaku/net_anzen/hijyo/tuho.html)
{% hint style="info" %}
Even if you prefix "184" to withhold your number in regular calls, emergency calls will still transmit caller information to the emergency authority to facilitate response.
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## ADDITIONAL INFORMATION
* The location where the Colt circuit is terminated is notified to the responding authority as the caller's location. Therefore, the emergency call service cannot be used when the location of the call origination is not the same as the location of the service as given in the service contract (location where the Colt circuit is terminated).
* Even when the caller's location is notified to the responding emergency authority automatically, you may still be required to provide further details on the location (such as building name, floor, room number, etc.) for smooth and prompt emergency response.
* Please also note that you are responsible for setting up your PBX for emergency calls and any cost associated with such set-up.
{% hint style="warning" %}
Please do not make any test calls to the emergency authority.
{% endhint %}
## PRODUCT SUPPORT SUMMARY
* Voice Circuit Service — Colt VoiceLINE ISDN: Supported.
* Colt SIP Trunking: Supported.
* Colt SIP Trunking 050: Out of scope. An emergency call cannot be made using a 050 number.
* Managed Service — Colt Cloud PBX (Geo (0AB-J) Number): Supported.
* Managed Service — Nomad (050) Number: Out of scope. An emergency call cannot be made using a 050 number.
* Colt Managed IVR / Managed Gateway: Out of scope. An emergency call cannot be made since the callers' location is where the "Colt" device is.
If you have any questions please contact your dedicated sales representative.
# PORTING INFORMATION
Voice services
To help keep things consistent when your switching to our services, number portability is available for both retail and wholesale services. If you wish to keep your existing numbers when using our Voice, VoIP or IN Services, you must follow the instructions listed below to bring these numbers over to the Colt network.
On this page, you will find all the information you need to do this, alongside country-specific information and other helpful resources.
### GENERAL RESOURCES
#### COLT PORTING DESK CONTACT ESCALATION MATRIX
Who to contact in the event of any issues affecting your service, sorted by country.
{% file src="/files/dWOes6rzOW4uYdHANTLs" %}
#### PORTING MATRIX
Our information matrix for all types of ports available with us.
{% file src="/files/MNjroqnuqXrihDzEzAkX" %}
#### COUNTRY PORTING COVERAGE (EUROPE)
Porting agreements that we have in place with carriers across Europe.
{% file src="/files/qWYSkeCHAmQ2a0zbXfmf" %}
### RECENT UPDATES
DATE
CATEGORY
ACTIONS
July 30, 2026
Porting Matrix Updates LOA updates for PL and CZ
The Porting Matrix has been updated with the following changes: updated lead time for surrendering carriers to accept porting in CZ (for GSIP and IN), and added additional documents required for Greece porting (for GSIP). Updated LOAs have been uploaded for CZ and PL
May 6, 2026
Porting Matrix
The Porting Matrix has been updated with the following changes: updated rejections reasons for CZ port out (GSIP + IN), updated port out details for Singapore (GSIP), and updated port details for South Korea (GSIP)
February 26, 2026
Porting Matrix Updates
The Porting Matrix has been updated with the following changes: (1)Additional information has been added for South Korea (Global Geo)
January 6, 2026
Migration to new docs site
All porting information has now been migrated to the new Docs platform. Please use the feedback tools on this site to provide your feedback.
September 5, 2025
Global porting forms
(1) The Romanian LOA has now been added into the Global IN section. (2) An additional porting form for Bulgaria has been uploaded.
# COUNTRY SPECIFIC PORTING INFORMATION
Country specific porting information
Please find country-specific process slides, porting forms (e.g. LOAs) and guidance documents in the folders below.
### 13 COLT COUNTRIES
{% file src="/files/2Dz0xo2CkCzFhHWpRQLP" %}
Austria
{% file src="/files/sxtLoBc2LqUsdJOuNrxo" %}
{% file src="/files/jK6lhLdTPd7esDFkrMu0" %}
{% file src="/files/qtJLX4BLY0uJzrwAJnB3" %}
Belgium
{% file src="/files/RXgGasRHfa6gCzYY9ivp" %}
{% file src="/files/bzON9wHbbVUMnkHCoox8" %}
{% file src="/files/QVRP9mzikp9TZM2xOMYA" %}
{% file src="/files/PoIS9lZNWGQAp2MJ8iyi" %}
Denmark
{% file src="/files/0nY5ro3Kj2UFE8iUq55K" %}
{% file src="/files/RWDlsaAUy9qE10SlmdhC" %}
{% file src="/files/QgloEk19aBdliQDfGQGr" %}
{% file src="/files/Ok6wJNC4SEbGEQnp0hcn" %}
France
{% file src="/files/RjT87sekxs1xijNjBww3" %}
{% file src="/files/VLAXEoECE1vW0mbuHH9J" %}
{% file src="/files/4pdSdvLhAEboy12PnpqX" %}
{% file src="/files/TPmjJR7fhsU4OWgPd3lc" %}
{% file src="/files/1xuevrNRMkJUjzTYPbWu" %}
{% file src="/files/jtbTox5RD0DNHUAao8bb" %}
{% file src="/files/4Bjk6a1eRf8UkoYWTCLo" %}
{% file src="/files/AYaKCf7SU3zNfvuOtjPW" %}
{% file src="/files/egMMmj5iVctpIzIFcgYk" %}
Germany
{% file src="/files/qb8zmiCmMFlZMtvj4sAD" %}
{% file src="/files/6iGPwP7y0Br9O8VEUs57" %}
{% file src="/files/1Ihi9l3xFz1bYCqozSL5" %}
{% file src="/files/i0nGtENj7grheTDBKzsR" %}
Ireland
{% file src="/files/U7KzyOvXInVBc5O3jFra" %}
{% file src="/files/FHCiPJL7udGfmqH4WtV4" %}
{% file src="/files/IzZjEB2OT5NhSxDcAiBF" %}
Italy
{% file src="/files/LCBn2lXnAiIrHt024CIa" %}
{% file src="/files/9NcGX5kHysDqB5XWduJ3" %}
{% file src="/files/ydQHLUP5yFd1KbjTS94L" %}
{% file src="/files/XVZoeNsUMS9ugckBMbB6" %}
{% file src="/files/aG80Iju8XJ8UuQvL082J" %}
Netherlands
{% file src="/files/HzwdB7gBqDA1cJu2gQhq" %}
{% file src="/files/E5CU6d00MfP8HsdNkIV3" %}
{% file src="/files/WsGnyyAdiioTM4WQSJmK" %}
{% file src="/files/McsHflAHv23Be0tvb0Dr" %}
{% file src="/files/QuC6KlV6N8UNWEVImLi2" %}
{% file src="/files/JjyYOjgkwIUUNMcbJo1K" %}
Portugal
{% file src="/files/SahgsAHB5cWiDZn38qeC" %}
{% file src="/files/ZCE9CofgOCpcQWyGxm4d" %}
{% file src="/files/Se8bxz4C549WYBgFqDa4" %}
{% file src="/files/ME4upSPKTNRcxt4ITLvy" %}
Spain
{% file src="/files/ZO8zQOuQfEGoWBTCAWWY" %}
{% file src="/files/j2tr3XpKRtMaH8NoATjq" %}
{% file src="/files/motHIDsxbfwbuqzFjUcM" %}
{% file src="/files/9a3O6W1NvgCQhS9ofQEM" %}
Sweden
{% file src="/files/945MwGwwQ37j1Ijx94jF" %}
{% file src="/files/5IRW96UwH4cwItEZU39I" %}
Switzerland
{% file src="/files/9wjaWivZWcYP5b5n8ObX" %}
{% file src="/files/z3iG9eplQmGr9NqSd5ge" %}
{% file src="/files/CVFNwFotgAfPWImmLXad" %}
{% file src="/files/bFHWnvZEFahgRJQQj6Fn" %}
{% file src="/files/DmYgc9QsMvCpcjkaLt80" %}
{% file src="/files/yaBlCwzQHlkihEdDd3M7" %}
Uniited Kingdom
{% file src="/files/KTHlsIIPVU9nvvxv6bT9" %}
{% file src="/files/M4FrvMa6gIW6XZjkAarK" %}
### GLOBAL SIP COUNTRIES
Australia
{% file src="/files/UzXxkiMeSoCNrI5GWudX" %}
Canada
{% file src="/files/rqJJM7qHq7V22C5Kxurg" %}
Czechia
{% file src="/files/gU3sOIqZQDxqU2s8i8FJ" %}
{% file src="/files/zTi9xCHfaYTRO9Ha0bVv" %}
Finland
{% file src="/files/9bpG99z8FHnTPbDljkpJ" %}
Greece
{% file src="/files/yAxbSPQgHGxfPLL752qZ" %}
Hong Kong
{% file src="/files/uhAaEnSJMBnlpXbmleMn" %}
{% file src="/files/eWVN23PBSiB4ZzT3YZle" %}
Hungary
{% file src="/files/NMcgS6LJXRmTCfeoBL4U" %}
Japan
{% file src="/files/vHN2C18j0xq0P6OM10dt" %}
Luxembourg
{% file src="/files/fFSE4hXhKW6xyXjrz8Hk" %}
Norway
{% file src="/files/ppz9WchNGCGBaqJk3WbS" %}
Poland
{% file src="/files/QxtkSOijhHXmyjskPyXm" %}
{% file src="/files/z7Hzt3ZAnHnh8bijROVe" %}
Romania
{% file src="/files/1VlA3QqWU9wqOMDdbb5x" %}
{% file src="/files/FTNbKpaXdTddbLsTXF6K" %}
{% file src="/files/Adv0aoZXccCto2qiOQZp" %}
Singapore
{% file src="/files/uhAaEnSJMBnlpXbmleMn" %}
{% file src="/files/HARAcHAipnr12CffiFds" %}
Slovakia
{% file src="/files/4n2KYFwIGw6r5jNIjlFA" %}
South Korea
{% file src="/files/rTo4uguFeZsal0JzCglf" %}
{% file src="/files/hXCCfIT3JvWGx4oXFdKR" %}
{% file src="/files/syOvKagUHpl7nRcnE25U" %}
USA
{% file src="/files/woDEqnLlF8EJsw8THvlj" %}
### GLOBAL IN COUNTRIES
Australia
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Bulgaria
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
{% file src="/files/1ZCZnYdUOzyg2sxUFjCP" %}
Canada
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Croatia
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Czechia
{% file src="/files/gU3sOIqZQDxqU2s8i8FJ" %}
{% file src="/files/zTi9xCHfaYTRO9Ha0bVv" %}
Finland
{% file src="/files/9bpG99z8FHnTPbDljkpJ" %}
Hong Kong
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Hungary
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Luxembourg
{% file src="/files/eBMoZfOiyI4Q5N3l6knj" %}
Norway
{% file src="/files/tfkWrSCpgudjV4YtJTev" %}
Poland
{% file src="/files/QxtkSOijhHXmyjskPyXm" %}
{% file src="/files/z7Hzt3ZAnHnh8bijROVe" %}
Romania
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Singapore
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
Slovakia
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
USA
{% file src="/files/d1BUIsbEphK707VbmRx1" %}
# PSTN SWITCH OFF
Colt continues to support ISDN services. Everything you need to know ahead of the PSTN switch-off.
All operators, including Colt, are modernising their voice infrastructure and are moving to IP. In contrast with most other providers, Colt has no plans to end ISDN services at present and will continue to support the market by offering an ISDN over IP solution.
For customers that still require ISDN using a TDM PBX, Colt offers “Voice Line (v)”, an ISDN over IP service, which provides a seamless upgrade path to SIP Trunking on a future-proof platform.
Colt aims to help as many customers as possible to migrate swiftly to futureproof solutions – a change which is largely transparent and requires little to no physical adaptation at customer sites, apart from the installation of the Colt Voice Gateway next to the PBX. Customers can retain their access to the ‘PSTN’ with their traditional PBX while Colt ensures the network is future proof across all operators. The service is offered in the following European countries: Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, Ireland, Italy, The Netherlands, Portugal, Sweden and the UK.
{% embed url="" %}
{% hint style="info" %}
[Voice Line (v) could be the solution for you](https://coltonlinehelp.colt.net/colt_still_supports_isdn/) (incl. technical specifications). For existing Colt Online users, [the Service Guide is available here](https://my.colt.net/sip/#/my-service-menu).
{% endhint %}
### INSTEAD OF MAINTAINING YOUR OWN TELEPHONY INFRASTRUCTURE, WHY NOT MOVE TO THE CLOUD ?
Are you interested in Microsoft teams?
Microsoft selected Colt as a trusted Microsoft Gold Partner. Access Colt´s enterprise grade Colt Intelligent Communications directly through Teams with a fully managed and integrated experience!
[**Learn more about Colt Intelligent Communications**](https://www.colt.net/product/intelligent-communications/)
### WHAT SERVICE IS RIGHT FOR YOU?
Of course, Colt also offers pure VoIP with Cloud Voice and SIP Trunking solutions. If you cannot make up your mind about which solution is most beneficial for your now, see below:
[Get an overview of Colt's Voice and Collaboration portfolio](https://www.colt.net/solutions/comms/)
### OTHER SERVICES
In order to maintain the highest levels of availability and service for our customers, Colt is continuously optimising its network. Colt has recently removed SDH technology and migrated customers to newer and highly reliable Ethernet, IP and VoIP technology alternatives.
For more information see .
### PSTN FAQ
What is ISDN?
Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network (PSTN). ISDN is mainly used for telephony.
When is the PSTN Switch-off happening?
It’s happening right now ! In most countries in Europe, the traditional public ‘switched’ telephony network (PSTN) is going end of life. The public telephony network will remain, only the old ‘switched’ technology is being replaced with all IP networks.
In the UK for example, BT Openreach has announced it intends to switch off the traditional, copper-based telephone network in 2025. This is commonly referred to as the PSTN Switch Off. While 2025 may seem a while away, from September 2023 you won’t be able to purchase any ISDN or PSTN-based services, with many locations affected by a stop sell much sooner than than that.
What alternative solutions are available?
VoIP is the main successor in terms of technology for ISDN. VoIP, or Voice over Internet Protocol, means that telephone services can be delivered over the internet. This brings a huge degree of modernisation, resulting in greater quality, consistency and extra functionality.
For [pure VoIP services](https://www.colt.net/product/sip-trunking/), users require IP Phones or headsets. An IP PBX (telephone system hardware) is set up on premise or in a datacenter, or can be entirely replaced by Cloud Voice services with a virtual PBX also supporting [Unified Communications](https://www.colt.net/product/intelligent-communications/) and Collaboration tools (UC\&C).
What is VoIP?
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for voice calls, the delivery of voice communication sessions over Internet Protocol (IP) networks, such as the Internet.
The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of voice and other communications services (fax, SMS, voice messaging) over the Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
How do I know if my business uses PSTN?
An easy way to check if your business relies on PSTN is to look for a box on the wall where lines might be coming in. Any lines or connections that don’t come in via your router or internet connection could be a sign you’re connected via the PSTN.
ISDN services use on premise telephone systems (TDM PBX) and each user calls with a digital phone.
If you’re still not sure if, how or where you might be using the PSTN, contact your communications provider or the manufacturer of the equipment and ask them if they work on a digital phone line.
Just be aware that, even if you think you’re connected via fibre broadband, you may be running on an FTTC service. This means you are still relying on old copper wiring to deliver connectivity to your services.
Is my current connectivity solution good enough to perform after the switch-off?
All businesses will need good broadband connectivity to support even the most basic telephony functions.
In the age of digital voice communications, however, it’s worth considering how connectivity could be the defining factor of success; the better your connectivity, the better your business will be able to capitalise on the huge range of digital solutions aimed at delivering flexibility, speed, resilience and cost-effectiveness, as well as superior call quality.
### UK TIMELINES
{% stepper %}
{% step %}
**Nov 2017**
Switch-off announced
BT Openreach announces its intention to switch off the PSTN in 2025.
{% endstep %}
{% step %}
**Dec 2020: Stop-sell trial begins**
Stop sell begins at Salisbury trial site.
{% endstep %}
{% step %}
**Oct 2021:** Stop-sell expanded
Stop sell announced at 169 Exchanges across the UK.
{% endstep %}
{% step %}
**Dec 2022:** Switch-off begins
PSTN is completely switched off at the trial site.
{% endstep %}
{% step %}
**Sep 2023:** UK-wide Stop-sell
All PSTN and ISDN services will be closed to new customers, and there will be no upgrades or new features available for existing customers.
{% endstep %}
{% step %}
**Dec 2025:** PSTN & ISDN switched off
PSTN and ISDN services will be switched off across the whole of the UK.
{% endstep %}
{% endstepper %}
### FRANCE TIMELINES
{% stepper %}
{% step %}
**Nov 2018:** Stop-sell of analogue lines
Continued support of existing lines
{% endstep %}
{% step %}
**Nov 2019:** Stop-sell of ISDN services (RNIS)
Continued support of existing T0 (BRI) and T1 (PRI) lines
{% endstep %}
{% step %}
**2023:** Technical end of life of PSTN network (RTC)
Gradual migrations to VoIP, phased per geo zones.
{% endstep %}
{% endstepper %}
### REQUEST A QUOTE FOR VOICE LINE (V)
Your choice of communications service is as unique to your business as your voice requirements.
We'll ask you for a few pieces of information to request a quote in less than 2 minutes.
1. How many interfaces do you require for a single site?(Required)\
Note: Colt can support more than 10 PRIs, and they can be combined with BRIs across the same internet access but require separate voice gateway installations. In case of multiple sites, a voice gateways per set of interfaces with your PBX is required per site unless a hybrid TDM-IP device is in place.
2. In which country is the service required?
3. Any additional information? While typical SIP Trunking features are offered, please consider some rare TDM features may not be supported. These are listed in the technical specifications above.
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# IMPORTANT INFORMATION ABOUT 9-1-1 SERVICE WITH VOIP PHONES
VoIP 911 emergency service is different than traditional telephone 911 services.
We want to make sure that you are aware of important differences in the way 911 services operate with a VoIP phone when compared with traditional telephone services.
With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.
***
### 1. REMEMBER TO PROVIDE YOUR LOCATION
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.
***
### 2. BE PREPARED DURING ANY SERVICE INTERRUPTION
VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.
***
### 3. DO NOT DISCONNECT
Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.
***
### 4. KEEP YOUR SERVICE ADDRESS UP TO DATE
Colt will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered address.
***
### 5. INFORM OTHER USERS
You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of 9-1-1 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.
***
### 6. LIMITATIONS OF LIABILITY
Colt’s terms of service limit and disclaim liability related to VoIP 9-1-1 service, so please read these carefully.
> “Limitation of Liability: Colt and its affiliates shall have limited liability to Customer and its affiliates or any third party user, for the events arising out of or related to, any service outage and/or inability to reach 9-1-1 services and access emergency personnel. Colt and their Affiliate’s annual aggregate liability for all claims, losses, expenses or damages arising out of or related to, any service outage and/or inability to reach 9-1-1 services and access emergency personnel, in a Contractual Year (as defined below) shall be limited to 100% of the charges actually paid to us under the order in that Contractual Year. Contractual Year means the period of time starting from the date of the order confirmation or its anniversary and ending 12 months later (or, if earlier, on the date of expiry or termination of the order).
>
> Exclusion: In no event will Colt be liable for any direct or indirect: (i) loss of profits; (ii) loss of revenue; (iii) loss of anticipated savings; (iv) loss of business opportunity; (v) loss of goodwill or injury to reputation; (vi) or loss of or damage to or corruption of data or for any indirect and consequential loss”.
***
### 7. TELEPHONE SET STICKERS
**ATTENTION**\
When dialing 9-1-1, be prepared to provide your address/location.
# 9-1-1 OBLIGATIONS OF LOCAL VOIP SERVICE PROVIDERS IN CANADA
We want to make sure that you are aware of important differences in the way 911 services operate with a VoIP phone when compared with traditional telephone services.
With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.
{% stepper %}
{% step %}
### REMEMBER TO PROVIDE YOUR LOCATION
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.
{% endstep %}
{% step %}
### BE PREPARED DURING ANY SERVICE INTERRUPTION
VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.
{% endstep %}
{% step %}
### DO NOT DISCONNECT
Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.
{% endstep %}
{% step %}
### KEEP YOUR SERVICE ADDRESS UP TO DATE
Colt will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered address.
{% endstep %}
{% step %}
### INFORM OTHER USERS
You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of 9-1-1 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.
{% endstep %}
{% step %}
### LIMITATIONS OF LIABILITY
Colt’s terms of service limit and disclaim liability related to VoIP 9-1-1 service, so please read these carefully.
“Limitation of Liability: Colt and its affiliates shall have limited liability to Customer and its affiliates or any third party user, for the events arising out of or related to, any service outage and/or inability to reach 9-1-1 services and access emergency personnel. Colt and their Affiliate’s annual aggregate liability for all claims, losses, expenses or damages arising out of or related to, any service outage and/or inability to reach 9-1-1 services and access emergency personnel, in a Contractual Year (as defined below) shall be limited to 100% of the charges actually paid to us under the order in that Contractual Year. Contractual Year means the period of time starting from the date of the order confirmation or its anniversary and ending 12 months later (or, if earlier, on the date of expiry or termination of the order).
Exclusion: In no event will Colt be liable for any direct or indirect: (i) loss of profits; (ii) loss of revenue; (iii) loss of anticipated savings; (iv) loss of business opportunity; (v) loss of goodwill or injury to reputation; (vi) or loss of or damage to or corruption of data or for any indirect and consequential loss”.
{% endstep %}
{% step %}
### TELEPHONE SET STICKERS
**ATTENTION**
When dialing 9-1-1, be prepared to provide your address/location.
{% endstep %}
{% endstepper %}
# Access Control System Migration and Planned Service Impact
Frequently Asked Questions (FAQ)
**Q. What are the project dates?**
The biometric reader replacement project is scheduled for the week commencing 24 August 2026. Should these dates change, Colt will provide further communication to customers, employees and contractors.
**Q. Will I receive a new access badge?**
Yes. All customers, employees and contractors will be issued with a new Colt access badge and adhesive badge overlay.
**Q. Do I need to complete any paperwork?**
No.
**Q. Will I need a new photograph?**
If you currently hold an access badge, no new photograph is required. New badge applicants will need to submit a photograph through the Customer Portal as part of the application process.
**Q. Will I need to re-enrol my biometric data?**
Yes. All badge holders using facilities equipped with biometric readers will need to enrol their fingerprint on the new biometric system to continue accessing those facilities after the upgrade.
**Q. When can I enrol my biometric information?**
Appointments will be available from week commencing 24 August 2026 during normal business hours, Monday to Friday. To arrange an appointment, please contact the Colt Access Team:
Email: \
Phone: +44 330 060 8457
**Q. How long does enrolment take?**
Biometric enrolment typically takes no longer than 10 minutes.
**Q. Do I need to keep my existing Lumen badge?**
No. Your existing badge must be surrendered when your new Colt badge is issued.
**Q. What if my access permissions appear incorrect?**
Please contact the Colt Access Team, who will investigate and confirm the appropriate access level for your account.
**Q. Who should I contact if I experience a badge or access issue?**
Please contact the Colt Access Team:
Email: \
Phone: +44 330 060 8457
**Q. Do I need to display my badge while on-site?**
Yes. Permanent and temporary badges must be worn visibly at or above waist level at all times while within the facility. All badges remain the property of Colt and must be returned upon request. Badges must not be altered or modified in any way that affects their visibility, readability or function.
**Q. Can I share my badge with another person?**
No. Badge sharing is strictly prohibited. Tailgating, where an individual gains entry by following another authorised person through a secured access point, is also prohibited.
**Q. What should I do if my badge is lost or stolen?**
Report the loss immediately to the Colt Access Team during UK business hours so the badge can be disabled without delay.
**Q. How do the biometric readers work?**
Colt uses fingerprint readers as part of a dual-authentication process to enhance facility security. The system stores an encrypted biometric template on the access card itself. No fingerprint images are stored within the access control database.
When access is requested, the biometric reader compares the encrypted template stored on the badge to the fingerprint presented at the reader. Access is granted only when a valid match is confirmed.
**Q. How does Colt protect personal information?**
Colt maintains physical, electronic and procedural safeguards that align with industry standards to protect personal information held within its access control systems from unauthorised access, use or disclosure.
# COLT DATASHEET HUB
Lorem ipsum dolor sit amet
COLT DATASHEET HUB
Browse our product categories below or search to find anything you need help with.
{% columns %}
{% column %}
### FEATURED PRODUCTS
{% content-ref url="/pages/c40340a2505b427e8cdfd8cc1265cc818a7d99bf" %}
[Network as a Service (On Demand)](/datasheets/connectivity/naas)
{% endcontent-ref %}
{% content-ref url="/pages/c01db97983571cd2a0a6a9a398e017b9962e089b" %}
[SD WAN](/datasheets/wan/sd-wan)
{% endcontent-ref %}
{% endcolumn %}
{% column %}
### POPULAR CONTENT
{% content-ref url="/pages/d21e4daf6cccc96aacab65f5cdf87e181cc8766d" %}
[Dedicated Internet Access](/datasheets/connectivity/ip-access)
{% endcontent-ref %}
{% content-ref url="/pages/825732a969b5058e2fd22f11f1c2abc74aa6615d" %}
[Colt Intelligent Communications](/datasheets/collaboration/intelligent-communciations)
{% endcontent-ref %}
{% content-ref url="/pages/TmKtOywr7yWLTweTd90l" %}
[Capital Markets Solutions](/datasheets/capital-markets/solutions)
{% endcontent-ref %}
{% content-ref url="/pages/4b4e84629e053a8a1f9fbbf3b00c5b6d3c3c1577" %}
[DDoS Protection (IP Guardian)](/datasheets/security/ip-guardian)
{% endcontent-ref %}
{% endcolumn %}
{% column %}
### RECENTLY UPDATED
{% content-ref url="/pages/MKVZQiHbzRkBE3Gt5Zb0" %}
[Colt SCION](/datasheets/security/scion)
{% endcontent-ref %}
{% content-ref url="/pages/PdrvXicqOHuQGZWcei67" %}
[Private Wave (MOFN)](/datasheets/connectivity/private-wave-mofn)
{% endcontent-ref %}
{% content-ref url="/pages/fe63b632b14d0ed8c9f2b7760eac99b63fb7081a" %}
[Managed LAN](/datasheets/wan/managed-local-area-network)
{% endcontent-ref %}
{% content-ref url="/pages/13fc243d2b76c35fa844a00dc8b928a1f06362c6" %}
[Encryption for Wave](/datasheets/security/encryption-for-wave-services)
{% endcontent-ref %}
{% content-ref url="/pages/x1eOQmt20BhLw8igp7Ac" %}
[Regional Markets](/datasheets/capital-markets/regions)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}
# DARK FIBRE
## FLEXIBLE INFRASTRUCTURE SOLUTIONS TO SUPPORT MISSION CRITICAL NETWORKS
#### FUTUREPROOF, SCALABLE NETWORKING
As IT continues to converge on the data centre and bandwidth requirements increase, the demands on your network continue to grow. To meet this demand, many organisations are now choosing to integrate Dark Fibre into their network topology. A Dark Fibre network from Colt provides reliable and secure optical infrastructure to enable you to self-manage critical elements of your network. Dark Fibre provides your business with maximum levels of flexibility and control to support virtually unlimited bandwidth increases – at a time and pace to suit you.
#### NETWORK DESIGN AGILITY
From simple, metro point-to-point fibre pairs, to complex bespoke longhaul services – Colt is able to create a physical network designed to address the needs of your business. Experience gained in operating fibre optic networks for more than 25 years has given us the expertise to design, build and manage mission-critical Dark Fibre networks for many of the world’s leading organisations. Our customers enjoy access to our unique and geographically diverse network resources – providing unrivalled potential for future network expansion. We understand the importance of geographic route diversity, and our design consultants are able to create diverse fibre ring topologies – or offer assured route diversity from other carriers.
#### DARK FIBRE MONITORING
Colt also offers the option of dark fibre monitoring, which is an additional service utilizing out of band monitoring equipment to proactively notify customers of faults on their dark fibre services. This non-intrusive monitoring means any degradation or break can be identified and advised to the customer without the need for on-site testing. Our 24/7 contact centre will then engage and dispatch engineers to identify, resolve, and restore the circuit as quickly as possible. This additional service can add peace of mind to managing multiple fibres in our metro regions.
#### NETWORK TRANSFORMATION – COLT PRIVATE WAVE
Operating a network based on Dark Fibre network can be operationally complex. Colt can help ease network transformation initiatives by providing managed DWDM solutions for individual Dark Fibre segments where required. Colt Private Wave services are based on the same dedicated and secure Dark Fibre – but with the added benefit of Colt’s 24/7 service management and maintenance expertise for your optical transmission equipment. We’re able to integrate both Services to provide maximum levels of flexibility.
## TECHNICAL SPECIFICATIONS
Our metro Single Mode Fibre (SMF) is 100% ITU G.652 compliant, and our longhaul fibre is compliant to ITU G.655 (LEAF). In Asia, we are able to provide G.653 fibre. Colt performs characterisation for all Dark Fibre network segments using OTDR (Optical Time-Domain Reflectometer) equipment – results are available on request. Chromatic Dispersion and Polarisation Mode Dispersion (CD/PMD) testing for longhaul fibre is available on request (additional charges may apply). Splicing is kept to a minimum, and fusion splicing is used in all cases. Colt routinely re-splices up to three times to achieve desirable levels of attenuation.
## BENEFITS
* #### UNPRECEDENTED REACH
Colt has Dark Fibre available to more than 32,000 buildings – including direct fibre connectivity to over 1100 data centres in Europe and Asia – more than any other carrier.
* #### ULTIMATE FLEXIBILITY
Dark Fibre solutions give you the freedom to deploy and manage the technology of your choice, and give you complete control over configuration.
* #### PRIVACY AND SECURITY
Your network is physically dedicated to your business, and is not shared at any point. This provides you with ultimate peace of mind and can help demonstrate regulatory compliance – your network is 100% private.
* #### DIVERSITY
We understand the importance of network route diversity – our business is to protect your business. We will work with you to design a Dark Fibre network which is geographically diverse from other routes you may currently use, or provide a secondary diverse path.
* #### EXTENSIVE, WHOLLY OWNED FIBRE FOOTPRINT
Colt’s services are provided on our own fibre end-to-end, providing you with the best possible SLA.
# SPECTRUM
## A HIGH-BANDWIDTH LONG-HAUL SOLUTION
Providing ultra-high bandwidth connectivity, Colt Spectrum enables you to leverage your own investments in DWDM equipment, whilst benefiting from Colt’s extensive optical network reach and connectivity. Providing the flexibility, control and upgradability of a long-haul fibre network, Spectrum helps you cut time-to-market for new routes, and provides a simplified operational model to support multi-terabit network expansion activities.
#### NETWORK BUILD
Providing a viable alternative to lighting new long-haul fibre, Colt Spectrum offers volume wavelength transport over Colt’s state-of-the-art optical backbone, the IQ Network. Colt Spectrum provides a higher degree of choice when making a build or buy decision – enabling you to expedite the deployment of web scale networks and maximise ROI.
#### SIMPLIFY
Colt Spectrum puts you in control of your network – meaning you get the flexibility to turn up new 100G wavelengths as required. If you’ve already got experience in operating optical networks, Spectrum enables you to own and manage DWDM transponder hardware – and supports both alien wave and friendly wave configurations delivered over Colt’s fully managed line system.
#### FUTURE-PROOF
As web-scale technologies continue to drive the need for higher bandwidths, optical networking technology is evolving to meet this growing demand. Colt’s long-haul optical network is based on a state-of-the-art platform which will support the flexible grid technologies of the future. Colt Spectrum provides support for various different modulation schemes, opening up possibility of delivering future bandwidth upgrades as technology changes.
## TECHNICAL SPECIFICATIONS
Colt Spectrum offers the option of either fixed-grid (50Ghz) channels, or flexible-grid channels based on 12.5Ghz increments. Flexible-grid services are available in channel sizes of 62.5GHz, 75GHz, 87.5GHz, 100GHz and 112.5GHz. Larger, flexible-grid channels offer the potential to transport higher bandwidth wavelengths, leveraging advances in transponder technology which utilise higher data rates (for example, 95Gigabaud). These solutions provide access to Colt’s optical core network which is based on DWDM technology consisting of fibre, ROADM nodes and amplification infrastructure – collectively known as a photonic layer. The photonic layer connects key service locations such as data centres and Colt network nodes. The Colt platform supports transport of coherent wavelengths, based on a modulation scheme of your choice: QPSK, 8QAM or 16QAM. Other modulation schemes may be supported, please get in touch to discuss your requirements in more detail.
## BENEFITS
* #### SCALABILITY AND CONTROL
of Dark Fibre, without the capital cost or operational overhead of deploying long-haul dark fibre or build-out of a photonic layer.
* #### PROVIDES FLEXIBILITY
Add, remove or re-configure wavelengths to meet the demands of your business.
* #### OWNERSHIP ECONOMICS
enabling you to leverage existing DWDM assets, and providing a migration path towards or away from Dark Fibre as required.
* #### DIVERSITY
We understand the importance of network route diversity – our business is to protect your business. We will work with you to design a Spectrum network which is geographically diverse from other routes you may currently use, or provide a secondary diverse path.
* #### EXTENSIVE REACH
we are located in more European data centres than any other provider providing you with the maximum possible choice of locations. Colt has connected more Datacentres to their European network than any other operator.
* #### PLATFORM
Our platform is based on state-of-the-art technology from our optical services partner Ciena.
# COLT COLOCATION SERVICES
High performance hosting for your network
Colt’s Colocation services provide secure, scalable environments for hosting your critical infrastructure in strategic locations such as Paris and Brussels. Designed for reliability and performance, our facilities offer standard rack and cage options, complemented by specialized infrastructure for high-capacity networks. This includes in-line amplifier (ILA) sites to optimize long-haul connectivity and Cable Landing Stations (CLS) for seamless global reach – always integrated with Colt’s Dark Fibre solutions for maximum resilience and speed.
### WHY COLT?
SCALABLE INFRASTRUCTURE FOR GROWTH
SECURE, RESILIENT HOSTING ENVIRONMENTS
OPERATIONAL EFFICIENCY WITH MANAGED SERVICES
SLA-BACKED RESILIENCY AND UPTIME
REDUNDANT POWER FEEDS
CARRIER-NEUTRAL CONNECTIVITY FOR FLEXIBILITY
24/7 EXPERT SUPPORT AND REMOTE HANDS
COMPLIANCE-READY FOR INDUSTRY STANDARDS
ENERGY-EFFICIENT COOLING FOR SUSTAINABILITY
FLEXIBLE DEPLOYMENT AND PRICING MODELS
### FEATURES AND SPECIFICATIONS
COLOCATION OPTIONS
1. Standard rack and cage colocation available as standard
2. Custom configurations available upon request
RACK OPTIONS
* Choose from AC\@230v or DC\@48v power types
* Power options include 3kW, 4.5kW and 6kW (AC)
* No individual rack metering
* Multiple standard configurations of rack sizes are available, and custom sizes are available upon request
SUITE OPTIONS
* Enhanced security for sensitive infrastructure
* Suites sized by cooling capacity (kW)
* Available with bespoke AC or DC power options
* Supply your own racks if preferred
* Custom layouts and designs offered for enhanced privacy and security
* Priced per kW up to maximum design (excluding power)
* Metered power measured by kWh
CROSS CONNECT SERVICE OPTIONS
1. Direct physical connections to network providers, cloud platforms, or other colocated entities
2. High-performance fiber cabling for low-latency, high-bandwidth communication
REMOTE HANDS SERVICE OPTIONS
Expert on-site support without the need for you to travel. Save time, reduce costs and keep your operations running smoothly. Services include:
* Installation and connection of equipment
* Management of cabling and power strips
* Assistance provided for customer-led troubleshooting
All tasks are scheduled and carried out according to your instructions.
ENVIRONMENTAL AND SAFETY OPTIONS
* Controlled temperature and humidity with monitored building management system
* Hot aisle/cold aisle airflow design for optimal cooling efficiency
### DATA CENTRE SPECIFICATIONS
***Locations***\
**Belgium (Brussels) / France (Paris)**
* Rack Power Density: 16A/3kW or 32A/6kW
* Cooling Density: 750 W/sqm
# EXCHANGE COLOCATION AND PROXIMITY HOSTING
Colt Exchange Colocation and Proximity Hosting
As an end-to-end solution provider, Colt offers all components for a smooth and fast deployment of vital trading infrastructure. Colt Exchange Colocation and Proximity Hosting services are offered at more than 30 key market venues and third-party proximity data centres in Europe, Asia and North America, across asset classes including equities, derivatives, commodities and FX.
**Colt Exchange Colocation**
The Colt Exchange Colocation manager server support solution is available in various colocation deployment models, offering greater flexibility to suit specific customers’ requirements. These models include:
* Fully hosted model within Colt racks
* Hosting on a per-unit basis within Colt racks
* Client-managed
* Broker-managed
Our Exchange Colocation services also benefits from Colt’s extensive high-bandwidth, low-latency network, which provides secure long-haul connectivity between markets.
For added resilience, Colt can host backup infrastructure on behalf of the customer at other nearby Colt or third-party data centres.
**Colt Proximity Hosting**
Colt also offers a Proximity Hosting solution in strategically located data centres in Asia and Europe. Similar to Colt Exchange Colocation, it offers:
* End-to-end fully managed solutions
* Turnkey access to local financial ecosystems
* 24 x 7 English and localised operational help desks
* Stringent customer-centric service level agreements(SLAs) for high availability
* Multi-venue and multi-broker access
**Managed and Facilitation Services**
For customers who require comprehensive support for system onboarding and continuous services for colocation and hosting offerings, Colt also offers a portfolio of managed services, including racking and installation of equipment and devices, connectivity testing, support and monitoring, and ongoing management of the trading infrastructure. Firms looking to minimise Permanent Establishment (PE) exposure can be assured that their vital trading systems are being fully managed by Colt. Multilingual capabilities throughout Colt from senior management and sales to the 24 x 7 service desk and operations teams, ensure a ‘soft landing’ for trading firms entering Asia, and Japan in particular. Our facilitation services help trading firms tackle language challenges and cultural barriers to enable smooth communication with exchanges, IT providers, regulators and vendors alike.
### OPTIMISING OUR NETWORK
Colt continues to invest in its suite of Capital Markets solutions and underlying network, ensuring it remains equipped to meet the demands of a market where latency and performance are crucial. It has recently invested in the deployment of ultra-low latency, high-precision Arista 7130 Layer 1 switches (formerly Metamako Metamux) at a key exchange venue and is capable to introduce it at other MarketPrizm locations globally.
These next-generation switches will allow Colt customers to experience the lowest possible latency to the market switching without the need to invest in or manage Layer 1 switches themselves, ensuring network performance optimised to meet the demands of High Frequency Trading (HFT) solutions and beyond.
### YOUR BENEFITS
* 50+ market data feeds
* Exchange colocation at 30+ venues globally
* 450+ customers, including: 18 of the top 25 banks and diversified financial groups
* 50+ exchange venues
* 13 European central banks
### ABOUT COLT CAPITAL MARKETS
Colt Capital Markets delivers high-bandwidth, ondemand services that meet the requirements and speed of the global financial markets. Our services are trusted by more than 450 capital markets customers in Europe, Asia and North America, including:
* 18 of the top 25 banks and diversified financial groups
* 50+ exchange venues
* 13 European central banks
Our capital markets propositions include Colt PrizmNet, a next-generation extranet service dedicated to the financial sector; market data feeds for major exchanges in Europe and Asia; managed exchange colocation hosting; and dedicated connectivity solutions.
Our customers also benefit from the Colt IQ Network, a 100Gbps intelligent network that’s optimised for software-defined networking (SDN), network functions virtualisation (NFV) and cloud services. Distributed to data centres and carrier hotels around the world, it streamlines access to global data centres, public cloud providers, and participants’ premises.
# WAVE
Colt Wave Best-in-Class for Optical Networking
## YOUR TRUSTED CONNECTIVITY PARTNER
Colt’s high bandwidth optical wavelength services directly address the requirements of enterprises, carriers, operators and GCN players requiring connectivity between major sites and data centres. The service provides both metro and long-haul options at bandwidths between 1G to 400G.
As your global capacity requirements increase, you need a connectivity partner who can provide the flexibility, reliability and economic efficiencies which will enable your business to expand and grow.
A clear upgrade path to higher bandwidths is essential — and sometimes services are needed quickly, in order to respond to immediate opportunities or to support changes to your IT environment. Colt offers both the technical expertise and commercial flexibility to deliver premium high bandwidth optical services — from a reliable, longstanding partner you can trust.
### DIRECT TO THE DC
Colt’s Wave Service directly connects Europe and Asia’s top data centre locations, delivering wavelengths where you need them most. Many of our data centre locations feature pre-provisioned DWDM equipment, meaning we can provide extremely rapid service turn-up and bandwidth upgrade potential within days.
### SUBSEA CAPABILITIES
Colt operates a high-speed up to 400GE, low-latency subsea platform for superior application performance across the Atlantic and between Europe, the UK, and Ireland. Our global network also includes Transpacific, Intra Asia and Australia.
As a global digital infrastructure company, Colt maintains a portfolio of five geographically diverse subsea fibre optic routes: Grace Hopper, Dunant, Atlantic Crossing 1 South, Yellow and Apollo South.
### FLEXIBLE BANDWIDTH SERVICE
Colt understands you need the flexibility to upgrade, change and reroute bandwidth as your business matures. We offer a range of commercial options, including lease and IRU terms, to provide you with the flexibility to plan your business. Our deployment of state-of-the-art optical based on 100G up to 1600G coherent channels, enables us to provide point-to-point metro and long-haul connectivity at highly competitive price profiles.
### A PARTNER WITH A DIFFERENCE
Choose Colt and you are in safe hands. A company with a secure background, reputation for operational excellence, customer service and an industry award winner. Colt’s track record is second to none, with leading Fortune 100 banks and the world’s foremost carriers trusting us with their high bandwidth service requirements. You’ll be sharing in the same proven technology and best-in-class services.
## OPTICAL AWARDS
## TECHNICAL FEATURES
Point to Point Optical Services — 1G to 400G.\
High bandwidth optical services can be provided from 1G to 400G, and support industry standard presentations and interface types.
### ETHERNET
* 1G — 1000BASE-LX
* 10G — 10GBASE-LR, 10GBASE-ER\*, 10GBASE-ZR\*
* 100G — 100GBASE-LR1, 100GBASE-LR4
* 400G — 400GBASE-FR4, 400GBASE-LR4
### FIBRE CHANNEL
1G, 2G, 4G, 8G, 10G, 16G and 32G — both unprotected and protected options are available.
### OTN
* 10G — OTU2, OTU2e
* 100G — OTU4 G.959
\*Not available in Asia
## BENEFITS AT A GLANCE
* #### UNPRECEDENTED REACH
Colt has fibre connectivity to more than 32,000 buildings — including direct fibre connectivity to over 1100 data centres in Europe and Asia — more than any other carrier.
* #### EXPRESS SERVICE
Get multiple wavelengths with expedited delivery between a selection of the most popular data centres.
* #### STATE-OF-THE-ART NETWORKING
Leverage Colt’s investment in an ultra-modern DWDM/OTN optical core network — delivering 100G and 400G today — with a path for future upgradability.
* #### RELIABILITY
Our business is to protect your business. High availability can be assured using our resilient platform with options for protection, and we will work with you to design a service which is geographically diverse from other routes you may currently use.
* #### EXTENSIVE, WHOLLY OWNED FIBRE FOOTPRINT
Colt’s services are provided on our own fibre end-to-end, providing you with the best possible SLA.
# PRIVATE WAVE (MOFN)
Colt Private Wave (MOFN): Dedicated Managed Optical Networks
## What is Colt Private Wave?
## WHEN STANDARD NETWORKS AREN’T ENOUGH
Colt Private Wave (MOFN) is a **fully managed, customer-dedicated optical network** built on fibre infrastructure. Unlike traditional connectivity services that rely on shared capacity, this solution provides an **exclusive, end‑to‑end optical network** tailored to a single customer
This means the customer benefits from **complete control, predictable performance, and strong data security**, while Colt manages the design, deployment, and operations of the network
#### TRUE DEDICATED OPTICAL INFRASTRUCTURE
Private Wave (MOFN) gives customers an exclusive optical network built on fully dedicated fibre and WDM equipment — never shared with other users. This delivers uncontended capacity, predictable performance, enhanced security, and complete design control, enabling architectures and service combinations that shared wavelength or packet‑based services simply cannot support.
#### UNMATCHED PERFORMANCE & SCALABILITY
Private Wave (MOFN) delivers deterministic, low latency optical performance with service rates ranging from 1Gbps to 400Gbps and beyond on a single interface. Total capacity can be scaled up to a 3-digit Tbps range on a single infrastructure, if required.\
Customers can consolidate multiple services and protocols while expanding capacity seamlessly as demand grows — without re architecting the network.
#### SOVEREIGN CONTROL & CUSTOM DESIGN
MOFN gives customers full control over network design, topology, vendors, and upgrade paths. This enables sovereign networking architectures tailored to regulatory, security, and business requirements — going far beyond the constraints of standardised packet or off‑the‑shelf wavelength services.
#### BUILT FOR MISSION-CRITICAL WORKLOADS
Private Wave (MOFN) is engineered for the most demanding use cases, including data centre interconnection, disaster recovery, AI, and high‑performance computing. With dedicated infrastructure, advanced resilience options, and optional encryption, customers achieve maximum availability, data protection, and business continuity.
## OPTICAL AWARDS
### TECHNICAL FEATURES
Point to Point Optical Services — 1G to 400G. High bandwidth optical services can be provided from 1G to 400G, and support industry standard presentations and interface types.
#### ETHERNET
* 1G — 1000BASE-LX
* 10G — 10GBASE-LR, 10GBASE-ER, 10GBASE-ZR
* 100G — 100GBASE-LR1, 100GBASE-LR4
* 400G — 400GBASE-FR4, 400GBASE-LR4
#### FIBRE CHANNEL
1G, 2G, 4G, 8G, 10G, 16G and 32G — both unprotected and protected options are available.
#### OTN
* 10G — OTU2, OTU2e
* 100G — OTU4 G.959
#### ANY OTHER INTERFACE TYPE OR SERVICE RATE CAN BE CONSIDERED
Including 800G ETHERNET
### BENEFITS AT A GLANCE
* #### Dedicated & Fully Managed Network
A fully dedicated optical network tailored to your needs, with 24x7 Colt management — delivering high performance and full control without operational complexity.
* #### Unmatched Performance & Scalability
Deterministic, low-latency performance with scalable capacity up to 400Gbps+. Support multiple services on one infrastructure and expand seamlessly as demand grows.
* #### Sovereign Control, Simplified Ops
Keep full control of your design while removing the need for on-site staff. Colt handles monitoring, solution management, and maintenance end-to-end.
* #### Global Reach Without Complexity
Expand across countries without legal entities or telecom licenses. Colt manages regulatory complexity for fast, seamless deployment worldwide.
# IP ACCESS
Colt IP Access - Premium Internet Access for Businesses
### COLT IP ACCESS
For modern businesses of all sizes, Internet access is a vital function, supporting a range of business-critical web-based applications. Colt IP Access Services Portfolio delivers a premium business-class internet access complemented with additional options to address customer needs.
### FLEXIBLE AND RELIABLE
Our award-winning fibre network infrastructure is highly reliable and provides a high degree of flexibility. We offer symmetrical bandwidths up to 100Gbps and can upgrade internet access up to 1Gbps anytime without physical changes (with virtual router when available).
### PERFORMANCE
Our 400Gbps backbone has low utilisation levels and is continually upgraded. Colt runs a significant peering infrastructure with more than 4Tbps of public and private peering, attends 49 public internet exchanges, and exchanges traffic with hundreds of networks directly. The access bandwidth is uncontended and Colt VoIP Services are automatically prioritised.
### HIGH AVAILABILITY
Our resiliency add-on enables dual access & routers configuration for high availability. Secondary lines with dual access are optimal for supporting cloud-based application performance. Various access technologies are available including 3rd party leased line, Multi-ISP, and 4G backup in addition to Colt fibre access.
### GUARANTEED SLA
We are committed to agreed service levels. Our SLA defines parameters for installation time, availability, repair time, network delay, jitter, etc. Main parameters are covered by service credits — if we don’t meet them we will pay money back.
### ADD-ONS
We offer multiple add-ons so customers can tailor Colt IP Access to their needs. In addition to managed router, domain registration, IPv6, BGP, and Cloud Prioritisation (corresponding to Microsoft Azure Peering Service), we provide services to increase availability up to 99.99%. For network protection, we offer Firewall services, DDoS mitigation, and cloud-delivered Zero-Trust security based on Zscaler.
### TRANSPARENT
Customers have access to an online portal for performance reporting, showing traffic utilisation, interface availability, and billing data in real time. We also provide proactive notifications by SMS and email in case of service faults, with trouble ticketing.
## WHAT MAKES US DIFFERENT
* European, US and Asian coverage\
Colt offers internet access services in more than 20 EU countries, and in Japan, US, Australia, UAE, Turkey, Singapore & Hong Kong.
* 100% business dedicated\
We specialise in network and communications solutions for businesses and do not provide consumer shared services over Colt IP Access.
* End-to-end guaranteed quality\
Colt offers consistent SLA thanks to control of the end-to-end service. Voice services can be prioritised over other data traffic.
* Unique customer experience\
We provide a seamless service with standardised features and tools.
* Flexible commercials\
Customers can choose flat rate or usage-based billing, including Aggregated Billing (ACDR) over multiple ports.
* Partner Internet Access\
Colt offers Partner Internet Access (PIA) via affiliated partners: over 180 partners, 280+ services in 150+ countries. Services include Dedicated Internet Access, Business Broadband, 4G/5G mobile, and LEO satellite Internet services.
## KEY BENEFITS
* Flexible
* Symmetrical speeds up to 100Gbps as standard
* Bandwidth upgrades to 1Gbps without physical changes
* High Performance
* 100% guaranteed uncontended bandwidth
* Low backbone contention and large peering footprint
* Guaranteed SLAs
* 24/7 support and troubleshooting
* Repair time from 4 hrs (and even lower in Japan)
* SLA backed by service credits
* Add-Ons
* DNS/Domain Registration
* Dynamic Routing (BGP) available
* Cloud Prioritisation (QoS and prioritisation for cloud traffic)
* High Availability and Backup options (wired and 4G wireless)
* Online Performance Reporting
* View traffic graphs to monitor bandwidth usage online
* Includes service availability and billing information
* Proactive Monitoring and Notification
* Service monitored 24/7
* Text and email notifications if service is compromised — ideal for cloud services or video conferencing
# GLOBAL IP TRANSIT SERVICE
## BUILT FOR PERFORMANCE. POWERED BY EXPERIENCE
We understand that the quality of the internet experience depends on the strength of the underlying network. Colt’s global IP Transit service is engineered to deliver reliable, scalable, and high-performance connectivity for service providers and enterprises worldwide.
Our IP backbone architecture is built on two complementary AS networks with terabit interconnectivity:
* AS3356, our Transit free backbone delivering extensive coverage and deep peering across EMEA, and
* AS8220, a highly connected, strategically peered network delivering performance and reach across North America and Asia.
Together, they provide global coverage, optimal routing, and consistent low-latency transit—backed by sophisticated network security, scalable port options, and real-time monitoring. With Colt, customers benefit from a globally integrated transit solution built for critical business and carrier-grade demands.
## COMMON USE CASES
* Regional ISPs with ‘eyeballs’ consuming digital content
* Content providers to deliver content to regional ISPs
* Hosting providers needing IP transit for their customer assets
* Video game companies looking to optimize end-user experience
## HIGHLIGHTS
### GLOBAL CONNECTIONS
More than 60% of traffic that originates on our network terminates on our network.
### SECURE ROUTING
Protect your traffic with router filtering, Resource Public Key Infrastructure (RPKI) for Route Origin Validation and Remote Trigger Black Hole Filtering.
### STREAMLINED OPERATIONS
Flexible access, bandwidth, and billing options with services backed by comprehensive SLAs to accommodate your changing business needs.
### HIGH PERFORMANCE
Internet bandwidth that is dedicated to your business, supporting real-time applications like video and voice. As a vastly connected internet service provider (ISP), you can reach destinations fast with fewer hops utilizing the AS3356.
## WHY COLT
Our IP Services combine proven performance with global internet reach and scalability. We operate a vast IP backbone enabling us to offer customers proven service, even for standard requirements. From low to high speeds, our IP services are designed to deliver maximum performance in virtually any location.
## FEATURES AND SPECS
### ACCESS OPTIONS
* Cross connection
* Wavelengths
* Dark Fibre
### PORT INTERFACES
* Scalable ports, providing speeds of 10 GbE to 400 GbE across EMEA, North America and APAC
* 10 GIG-E
* 100 GIG-E
* 400 GIG-E
### FLEXIBLE BILLING OPTIONS
* Flat rate: Fixed MRC for the Peak Data Rate (PDR), bursting not available
* Usage Based Billing: Fixed MRC for the Committed Data Rate (CDR), burst charge based on P95 usage in excess of the CDR
* Billing arrangement: Fixed MRC for the Aggregate Committed Data Rate (ACDR), burst charge based on P95 usage across multiple ports in excess of the ACDR
## BENEFITS
#### EFFICIENTLY SUPPORT YOUR GROWING BUSINESS WITH COLT’S SCALABLE ARCHITECTURE AND ROBUST CONNECTIVITY
AS3356: is the most extensively peered global network, ensuring optimal routing and reach
AS8220: offers seamless interconnectivity across North America and Asia, enabling global coverage with extensive peering ecosystem supporting high-capacity traffic exchange with minimal latency
#### FLEXIBLE CAPABILITIES TO MEET YOUR IP TRANSIT DEMANDS
Scalable bandwidth options up to 400Gb
Native IPv4/IPv6 dual-stack with a global pool of IPv4 addresses
Support for BGP communities, route filtering, and customer-specific routing policies
#### PROTECT YOUR BUSINESS AND USERS WITH COLT’S ADVANCED NETWORK SECURITY
Integrated RPKI-based Route Origin Validation to prevent route hijacking
Add on IP Guardian services for critical infrastructure protection
24/7 network monitoring and incident response from Colt’s global Network Operations Centers (NOCs)
# ETHERNET SERVICES
## DOES YOUR BUSINESS HAVE A GROWING NEED TO SHARE INCREASING AMOUNTS OF DATA BETWEEN SITES?
Colt’s award-winning Ethernet family of services is the answer for many businesses, whether SMEs, major enterprises, carriers, operators, or others requiring a business-class connectivity solution. Our business-grade Ethernet services are fast to deploy, cost effective and easy to manage. We guarantee performance and bandwidth so all your sites can work together and exchange information effectively and securely. We’re flexible too, so your business can become more responsive to new challenges and opportunities. Extra bandwidth is available easily and it’s easy to add more sites locally, nationally or internationally.
#### ETHERNET WITH A DIFFERENCE
With Ethernet from Colt, there’s a difference. You benefit from the most extensive Ethernet coverage in Europe – and the most comprehensive range of services and support. Colt’s track record is second to none. Leading Fortune 100 banks trust us with their Ethernet and you’ll be sharing in the same proven technology and best-in-class services.
#### MEETING YOUR NEEDS
With Colt, you can be sure there’s an Ethernet service that fits the needs of your business. We offer point-to-point, hub-and-spoke, and any-to-any Ethernet connections at speeds from 10Mbps to 100Gbps. Our consultants can help you with design, project management and installation. We offer managed options and outstanding support. Our services have a deterministic performance profile, which means you can rely on them to support even the most demanding business applications.
#### SAVINGS FROM DAY ONE
The simplicity of Ethernet means you can expect to reduce your total cost of ownership. Equipment is less expensive and you only pay for the bandwidth you need. By avoiding complexity you can ease the burden on your IT team. Ethernet technology is simpler and easier to manage and many configuration changes can be made without the need for site visits.
#### CHOOSE THE SERVICE THAT’S RIGHT FOR YOU
Colt has a broad portfolio of Ethernet services with transparent layer 2 connectivity delivered on industry-standard Ethernet interfaces. Our services allow you to connect your sites securely, cost-effectively and effortlessly, across metro, national and international locations.
[](https://www.colt.net/wp-content/uploads/2023/11/Ethernet-2-1.png)
{% stepper %}
{% step %}
### ETHERNET LINE: POINT TO POINT
This plug-and-play service gives you a simple, point-to-point connection between two sites. It offers higher network speeds and a wide choice of bandwidths, which can be upgraded easily.
{% endstep %}
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### ETHERNET HUB & SPOKE: POINT TO MULTIPOINT
This service aggregates traffic from multiple sites onto a single Hub interface at a central location. The service is a cost effective and manageable way of connecting a larger number of sites to a head office, data centre or carrier PoP.
{% endstep %}
{% step %}
### ETHERNET VPN: ANY TO ANY
Colt Ethernet Virtual Private Network (VPN) is ideal for connecting business sites that need to communicate regularly and transparently with each other. Each location is simply connected to a Colt Ethernet VPN which provides any-any connectivity between all sites on the VPN.
{% endstep %}
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### PRIVATE ETHERNET
Private Ethernet is delivered over fibre and equipment that is dedicated to a single customer – which provides maximum performance and security. Customers can also choose the fibre paths that their Private Ethernet service is routed across, giving maximum flexibility.
{% endstep %}
{% endstepper %}
#### ENHANCE YOUR SERVICE COLT CAN ALSO PROVIDE
* **Proactive fault notification:** Service tickets are raised automatically and we contact you by email and SMS
* **Performance Monitoring:** You can see reports on your service via a personal web portal
* **Equipment options:** Colt offers a range of managed or unmanaged switches and routers to complement your Ethernet service
#### BUSINESS CONTINUITY ASSURED
Services provided over Colt’s fibre network are core protected. You can expect zero packet loss, consistent low latency and jitter-free connectivity. Our Diversity option can provide diverse NTE, fibre path and POP and up to 99.999% availability.
#### SELF-SERVICE TOOLS
Colt is easy to do business with. Colt Online provides you with a web based, self-service tool that lets you:
* Check the pricing and availability of other services
* Order new services
* View orders and bills
* View your service inventory
* View fault trouble tickets
#### COMPREHENSIVE SLAS
Colt’s Service Level Agreements cover all aspects of your Ethernet service. Targets for service delivery, availability, time-to-repair and network performance are all backed by guarantees.
## BENEFITS AT A GLANCE
* Get the greatest choice\
Select best in-class Ethernet services from a partner with the most extensive Ethernet coverage in Europe.
* Connect your sites\
Ensure all your locations can exchange data easily, securely and reliably with bandwidth and performance guaranteed.
* Adopt a more cost-effective and flexible approach\
Use Ethernet and only pay for the bandwidth you need.
* Reduce complexity and cost\
Build on your existing Ethernet technology and pay less for bandwidth.
* Enjoy greater flexibility and performance\
Add bandwidth and add extra sites easily.
* Simplify management\
Rely on one partner and a single Service Level Agreement with proactive management, performance monitoring and other self-service tools.
# DEDICATED CLOUD ACCESS
## DEDICATED CLOUD ACCESS
#### SECURE AND RELIABLE CONNECTIVITY TO THE CLOUD
#### DOES YOUR BUSINESS USE CLOUD SERVICES? DO YOU FIND THAT ACCESS OVER THE PUBLIC INTERNET IS SLOW AND UNRELIABLE?
Colt Dedicated Cloud Access (DCA) solutions provide secure, flexible, highly scalable, and reliable Ethernet and IP network connectivity into Public Cloud Providers (CSP’s).
Colt is a direct connectivity partner with the main players, including Microsoft Azure, Amazon Web Services, Google Cloud Interconnect, IBM Direct Link, Oracle Cloud Infrastructure, Alibaba Cloud and OVH Cloud.
Colt is also able to provide access to CSPs such as SAP, Salesforce and many others.
Customers enjoy not only the Colt network benefits, but also our 24/7 multilingual support facility which supports our service SLA. Our proposition is recognised every year by the Metro Ethernet Forum (MEF) as industry-leading. Colt owns and operates a pan European, Asia Pacific and US network that has direct fibre access into over 1100+ Data Centres and 31,000+ enterprise buildings. This means that Colt controls the end-end infrastructure between the hand-off to the enterprise and the Cloud Service Provider.
#### ACCESSING THE CLOUD
Most of the Cloud Services Providers have separate access points (“PoP”) from the Data Centres (“regions”) in which the services are housed. Colt provides direct fibre connectivity to the Cloud Service Providers PoPs in Europe, Asia Pacific and the US, which simplifies speeds of provisioning, and gives optimum traffic routes for customers.
## A WIDE RANGE OF CONNECTIVITY OPTIONS
Colt Dedicated Cloud Access includes a range of solutions that have been customised for better integration into the cloud. DCA includes five main types of connectivity solutions into public Cloud Service Providers (CSP’s):
For single-site connectivity towards CSP’s Colt offers Cloud on Demand ethernet connectivity including multicloud offering and high bandwidth Wave services. As an option Colt can also offer managed router on top of DCA Ethernet services. The DCA Router offering is designed for customers who require a managed L3 routed service to support multicloud and cloud-to-cloud topologies. For customers who want to share cloud access across multiple sites, Colt offers cloud integration into SD-WAN/IP-VPN networks. Our solutions support single-cloud, multi-cloud and cloud-to-cloud topologies. Depending on the required connectivity solution Colt can offer upto 100Gbps connectivity towards the Cloud.
#### AVAILABLE SERVICE OPTIONS
The below image summarises the available services per CSP:
## KEY BENEFITS
* #### LEADING ‘REAL-TIME’ AND ‘PAY PER USE’ CLOUD CONNECTIVITY
With Cloud On Demand, you get a leading ‘real-time’ and ‘pay per use’ cloud connectivity service that matches the benefits of the IT Cloud providing the first all-in-one cloud experience end to end.
* #### ENHANCED SECURITY
The traffic between any enterprise site and cloud access PoP is routed entirely across the Colt network, so that customers can be assured that their mission-critical traffic is safe.
* #### BETTER RESILIENCE
Colt’s award-winning network services are provided with a high degree of resilience. Moreover, customers have a number of enhanced configuration options for High Availability purposes.
* #### FASTER PERFORMANCE
Colt operates one of the lowest latency networks in Europe and Asia, so data is routed over the lowest-latency paths to the clouds.
* #### PREDICTABLE EXPERIENCE
Making your traffic independent of the internet means that your customers and own business users can enjoy consistent performance from your apps.
* #### BANDWIDTH RANGE
Colt supports, depending on connectivity solution and CSP option; from 10Mbps upto 100Gbps.
* #### OFFERING IP ADDRESSES FOR PUBLIC PEERING
Colt can provide a Public ASN (IPv4) to extend your existing infrastructure into a virtual cloud network (VCN), bypassing the public internet.
# Network as a Service (On Demand)
## ACHIEVE REAL-TIME AND SCALABLE CONTROL OF YOUR NETWORK CONNECTIVITY
#### COLT ON DEMAND: GAIN TIME TO FOCUS ON WHAT MATTERS
In a world where every minute matters, imagine a new approach to digital infrastructure. One that gives you time to focus on what matters most, along with the control, reach, security and flexibility your business needs.
Colt On Demand leads this transformation, helping enterprises build AI-ready infrastructure with flexible, automated, and scalable connectivity. By enabling real-time provisioning, dynamic bandwidth control, and API-driven integration, Colt On Demand ensures networks are prepared to support the agility and performance required for AI-driven applications.
#### ACHIEVE REAL-TIME AND SCALABLE CONTROL OF YOUR NETWORK CONNECTIVITY
Colt On Demand, a Network as a Service (NaaS) platform, gives businesses real-time control over their networks, enabling instant provisioning of high-capacity connections to edge data centres and cloud environments. Built on advanced SDN (Software Defined Networking) and NFV (Network Function Virtualization) technologies, Colt On Demand delivers agility, scalability, and cost efficiency − empowering organizations to thrive in an AI-driven world.
Our On Demand platform transforms the user experience by delivering self-service capabilities for real-time ordering, provisioning and real time bandwidth flexing − requesting a new service is just a few clicks away. We can deliver new On Demand access ports to over 1,100 data centres, 32,000 on-net enterprise locations and millions of enterprise office buildings across 180+ countries serve via our carrier partners.
Colt On Demand is the “easy button” for your business, enabling new services to be requested in minutes, globally, and changes to be made to live services in near real time.
Our service gives you dedicated, high-performance and scalable Ethernet and Internet between any of your sites – data centres, enterprise buildings or access points into public cloud providers such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, IBM Cloud, Oracle Cloud, OVHcloud and Alibaba Cloud. As a result, all your IT services, business-critical or not, can work together seamlessly and be up running in minutes.
## RECOGNIZED FOR EXCELLENCE
Colt On Demand has earned industry recognition for its innovation, performance, and customer impact. These awards highlight our commitment to delivering agile, high-quality connectivity and leading the way in on-demand networking.
#### 40+ GLOBAL INDUSTRY AWARDS SINCE 2016
## FEATURES AND BENEFITS
* #### EASY BUTTON
Get connectivity in minutes, not months. Our award-winning portal and APIs support Ethernet, cloud and Internet (DIA) connectivity to millions of locations globally, enabling connections in less than two minutes.
* #### GLOBAL REACH
Instantly request services to 32,000+ enterprise office locations already connected to the Colt fibre network. Reach millions of offnet locations by selecting the integrated carrier partner of your choice.
* #### SMART PATH
Choose your own network route: keep traffic within defined countries or regions to meet sovereignty objectives, avoid certain cities or submarine cables, maintain path diversity and compare carbon emissions for each available path to meet sustainability goals.
* #### GREATER RESILIENCE
Instantly request access layer diversity to support more resilient NaaS enabled Ethernet, Cloud, and Internet services.
* #### CLOUD CONNECTION
Private, direct access to a wide range of hyperscalers and sovereign and neocloud partners via 275+ on-ramps globally, ensuring secure, scalable, high-performance connectivity with simplified provisioning.
* #### FLEXIBLE CONTRACT OPTIONS
Choice of fixed long-term contracts or flexible short-term pay-as-you-go billing with real-time bandwidth adjustments and minimum 1-hour commitment.
* #### API INTEGRATION
Customers can integrate On Demand directly into their own OSS platform by integrating via API. Choose between the industry standard Mplify Sonata API and Colt’s own “SDN” API – both offer real time pricing, ordering, and in-life changes.
Learn more:
* [On Demand Network Solutions – Colt Technology Services](https://www.colt.net/solutions/on-demand/)
* [Contact Us – Network & Voice Services – Colt Technology Service](https://www.colt.net/contact-us/)
# IP VPN
## COLT IP VPN SERVICES
#### YOUR NETWORK OF CHOICE FOR INCREASED PRODUCTIVITY
If you are looking to improve your business application performance, support Unified Communications or enable a new cloud strategy, what you need is a single, reliable network from a proven provider of business services, Colt IP VPN.
## THE SOLUTION
Colt IP VPN provides the following benefits:
* **Coverage:** Colt provides a truly global solution via our own dedicated fibre network and the networks of our 155+ approved partners.
* **Access:** With our wide range of access options, everyone in your organisation, can access their data and applications, regardless of location:
* Mobile employees have 24/7 remote access via their laptops, smartphones or tablets
* Small branch offices benefit from secure VPN access, where authentication and encryption are included without the need for additional software on the user’s device.
* **Resilience:** Choose from a range of resiliency options allowing you to select the most suitable solution for your headquarters and for branch offices.
Note: Feature availability in Colt Asia may vary compared to the EU services.
## KEY BENEFITS
* #### STAY CONNECTED
Whether you are in the office, travelling or home working you can securely connect to your network 24 hours a day
* #### PERFORMANCE
High speed, seamless access to your essential business applications
* #### CONNECTING EVERYONE
Secure, cost effective connectivity for headquarters, branch offices and mobile workers
* #### EXTENSIVE NETWORK REACH
Enjoy worldwide IP VPN connectivity, using one of Europe’s leading fibre and DSL networks as your window to the world
* #### OUTSTANDING CUSTOMER SERVICE
Dedicated teams aligned with our professional knowledge and exemplary 24/7 monitoring systems keep you focused on your business without distraction
## CONTROL AND ENHANCE APPLICATION PERFORMANCE
Ensure optimum performance of your critical and delay-sensitive applications via five classes of service.
### INTERNET ACCESS
A secure Internet access connection can easily be provided to all or one of your sites, via a fully managed firewall at your premises or inside the Colt Network.
### PERFORMANCE REPORTING
Up-to-the-minute service performance information on your network. View common network performance statistics such as availability, latency, frame loss and jitter.
### PROACTIVE FAULT NOTIFICATION
Be informed automatically in a method of your choice (SMS, email, voice) in the event of a fault whilst we open a ticket and start work to rectify the issue.
### COMPREHENSIVE SLA
Colt’s Service Level Agreement provides targets for service delivery, availability and time to repair as well as jitter and latency, all backed by competitive guarantees.
### SECURITY
Colt offers additional flexible managed security options including; Managed Firewall, Managed Web Security and Managed E-Mail Security
# SD WAN
## COLT SD WAN - ACCELERATING DIGITAL TRANSFORMATION WITH THE BEST IN BREED SD WAN SOLUTION
Increase your WAN bandwidth smarter, whilst adding flexibility and agility – and saving cost.
Are you looking to increase bandwidth within your flat or declining WAN budget, off-load less critical traffic securely to public Internet directly at your site, manage changes yourself via online portal and upgrade bandwidth instantaneously?
If so, consider Colt’s award-winning SD WAN solution.
## WHAT IS COLT SD WAN
Colt SD WAN enables Internet to be used as a business network and an MPLS alternative for your WAN. You will be provided with small common off the shelf (COTS) servers, pre-configured boxes, as easy to set up as a home WiFi. We have also launched universal CPE, which is also available on a self-install basis.
### SITE TYPES
* SD WAN Hybrid (3rd Party OLO line + Internet line)
* SD WAN Internet-only (Internet line)
* SD WAN MPLS-only (Off-net and On-net)
### NETWORK
Multiple, regional gateways, deployed in EU, Asia and US, ensure proper coverage and connectivity between the MPLS and Internet cloud. Colt has supplier partnerships with a range of vendors, including Versa Networks, Cisco, Meraki, Aruba, Fortinet, Palo Alto, Juniper and VMware. Our specialist teams can work with you to identify the best-fit vendor for your business needs.
### NETWORK FUNCTION VIRTUALISATION (NFV)
Different functions, such as router, firewall and application performance monitor are delivered as software applications on one and the same server.
### TRANSPORT SECURITY
All WAN traffic is encrypted via IPsec tunnelling, if not using private dedicated lines.
## KEY FEATURES
### SELF-INSTALL CPE (ZERO TOUCH PROVISIONING)
A simplified way for Customers to enable Colt SD-WAN service globally without having to have technical resources on site. A CPE with basic configuration is shipped to end site where any site personnel can connect it to the network and complete activation quickly and easily.
### DUAL CPE (HIGH AVAILABILITY SITE)
For additional resiliency, two SDWAN CPEs can be provided in high availability mode, to ensure that if either SD-WAN CPE fails traffic will be routed to the other.
### MULTI-CLOUD ACCESS
SD WAN Multi-Cloud provides high performance, inexpensive, and secure cloud and cloud-to-cloud connectivity directly into leading cloud service providers. It extends the SD WAN benefits of security, analytics and optimization to connectivity to the public cloud.
### COLT SASE SOLUTIONS
Colt SASE enables organizations to securely connect branch offices, users, applications and devices regardless of their location. In addition to providing secure access, Colt SASE enables fast, seamless, and consistent application performance, via the cloud, on-premises, or a blend combination of both, ensuring a positive user experience.
### SD WAN REMOTE ACCESS
Remote access is a cloud-deployed solution that allows you to securely connect remote or travelling employees to the enterprise network or Cloud/SaaS over any Internet. The self-management portal provides visibility & control to users and more for enterprise admin. The SASE based client allows users to connect easily and securely from their laptop or desktop.
### COLT SASE GATEWAY SOLUTION
Colt SASE GW solution offers a secure web access solution that offers organisations protection from Malware and Threats, instant insight for policy management, and reduces end-user friction. The solution is enabled for remote users and to be introduced shortly for SD WAN sites.
### TRAFFIC STEERING (DYNAMIC MULTI-PATHING)
* Basic: Choose which applications take which path, based on IP Address/Network, protocol and/or Port number. You can also choose triggers for an application to switch to the secondary path, based on jitter, latency or packet-loss level.
* Advanced: Application is detected by deep packet inspection. 2600+ applications are detectable. User defined applications are possible. Traffic steering can be done by URL.
### VOIP ON SD WAN
VoIP on Colt SD WAN leverages VoIP traffic prioritisation to optimise virtual meeting experience for your end users, enabling more efficient usage of your existing underlying network.
### DUAL STACK IPV6 SUPPORT
Colt SD WAN with dual IPv4 and IPv6 stack support provides you with the flexibility to design your WANs with IPv4 today, while future-proofing and avoiding an expensive swap out when transitioning to IPv6.
### ANALYTICS (SELF-SERVICE TRAFFIC VIEW)
View your traffic flows via our web based portal, control bandwidth consumption on application level, and take action to steer applications to either the Internet or MPLS path. Advanced analytics for applications is also available by sessions, bandwidth, and access circuit on each branch, including bandwidth consumed by each application.
### CUSTOMER PORTAL
You can configure single or multiple devices in real time. Network services can be used, provisioned, and orchestrated in real time and on demand.
### INTEGRATED FIREWALL
* Basic: Standard Layer 3/4 Stateful Firewall
* Advanced: Layer 7 Firewall policies. DDOS support. Common or specific policies across your branches
### ACTIVE/ACTIVE OPERATION
You can have your data flow down two routes simultaneously, increasing both bandwidth and resiliency.
## KEY BENEFITS
* Cost\
Delivered using competitively priced public Internet services, with only high priority traffic routed across premium MPLS paths.
* Resilience\
Either network path (MPLS or Internet) can be used as backup in the event of a failure.
* Speed of delivery\
Using your existing Internet access enables a much quicker service deployment than OLO tails.
* Control\
Easily manage your traffic on chosen application with thresholds and change traffic patterns via portal.
* Flexibility\
Open X86 architecture means that one CPE device can act as a router, firewall, & application performance monitor. With universal CPE, benefit from zero-touch installation.
* Agility\
Simple interface to manage your WAN. You can control your own service, add a new branch site in hours or upgrade its bandwidth instantaneously.
## WHAT MAKES US DIFFERENT
We are recognized by the industry as market leading in SDN/NFV and Ethernet services.
* Award winning SDWAN service
* Own carrier-grade network
* Pan-European service portfolio
* Unique customer experience
Colt combines the strength of our fibre network on-net, with the cost efficiency of using 3rd party Internet off-net.
# MANAGED LOCAL AREA NETWORK
## INTRODUCTION
Local Area Network (LAN), including Wireless-LAN (WLAN), is a vital element of enterprises’ IT infrastructure in today’s digital age. Colt’s Managed LAN Service provides a range of capabilities that can provide full management of your LAN and WLAN infrastructure. We assist you in every aspect of LAN management, from the design and deployment to ongoing management. We’ve designed a suite of options that you can tailor to meet your individual enterprise networking needs. We support both LAN and WAN, so your entire network infrastructure is taken care of, and have a single point of contact, freeing your teams to focus on growth and transformation. Colt Managed LAN is generally provided with Colt’s underlay network such as Dedicated Internet access. Customers can choose from Meraki, Cisco, Juniper, Aruba, Fortinet & Versa technologies, and we can support your business in identifying the right solution fit for your needs.
### TECHNICAL CAPABILITIES
We partner with a range of vendors, who are chosen because of their technical capabilities and their high levels of customer service. Our vendor agnostic approach means that you can feel confident that Colt will work with you to select the right vendor to meet your needs.
## KEY FEATURES
Enterprise LAN infrastructure includes wired and wireless networking hardware, software and management tools like switches and access points to secure, manage, test and optimise the network infrastructure.
In addition to physical connectivity, Colt’s Managed LAN solution offers the following capabilities:
* Discover, identify, secure, manage and segment Internet of Things (IoT)/operational technology (OT) devices.
* Support, test and maintain network infrastructure components.
* Provides a resilient infrastructure.
* Secures the network infrastructure.
* Provides scalability and flexibility for management and control plane communication processes.
* Provides a no-touch/low-touch Day 2 environment
## WHY COLT?
### EXPERTISE
Colt can support customers offering a best-in class selection of LAN and Wi-Fi vendors. This includes Meraki, Cisco, Juniper, Aruba, Fortinet & Versa technologies. Our experts can work with your business to ensure the right technology fit for your business goals and IT strategy.
### SIMPLICITY
Colt are accountable for the entire service from design to operations, allowing IT teams to focus on complex business challenges.
### IMPROVED SERVICE/APPLICATION PERFORMANCE
Our managed LAN service with Colt Network underlay, provide a holistic view of application performance enabling the teams to right size the network and access points for consistent SLAs.
### RELIABILITY
We provide 99.9%+ guarantee uptime, backed by industry leading SLAs and service credits, if we fail to deliver this level of reliability.
### SECURITY
We can offer to secure your network by installing firewalls, intrusion detection / prevention systems, and other security products in line with your security needs.
### NETWORK MONITORING
With our fully managed service, we can monitor and manage your network 24x7x365, with proactive alerts and notifications.
## COLT MANAGED LAN APPROACH
Helping your business refresh or upgrade your LAN is a multi-step process, and Colt is able to support you throughout. We recognise that the needs of businesses may vary, so we offer a range of service tiers to create a bespoke solution for your needs, including co-managed and fully managed.
{% stepper %}
{% step %}
### TRANSITION SERVICE
This manages the initial onboarding and enablement of your services into Colt’s operations and systems.
At this stage, we can also offer a ‘walk-in takeover’ (WITO) approach, where Colt experts are integrated into your business to fully manage the design, delivery and management of your LAN. For customers looking to avoid increasing IT headcount, those who are focused on other strategic IT programmes or those looking for a quick turnaround on their Managed LAN plans, a walk-in takeover can be an efficient, cost-effective route to refreshed LAN.
{% endstep %}
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### SITE SURVEY
To ensure the solution we develop reflects the real-world usage in your sites, we determine the environmental requirements necessary for your LAN install through a series of on-site visits to your locations.
{% endstep %}
{% step %}
### INSTALLATION
We know that your business may need LAN changes and updates to take place at specific times and dates to ensure business continuity and success, so Colt works with its customers to install CPEs at your sites according to the schedule you need.
{% endstep %}
{% step %}
### REMOTE MANAGEMENT
Colt provides 24x7x365 Remote Monitoring and Management (RMM) for LAN services, enhancing network visibility and reducing IP network downtime. Our scalable, multi-tenant RMM platform offers remote support and infrastructure management.
{% endstep %}
{% step %}
### MAINTENANCE
We can work with you to identify your required break-fix timescales and understand that a functional LAN underpins your ability to do business. Delivered as part of Managed LAN, our services include remedial hardware maintenance, coordination of replacement equipment, and any engineering changes necessary to keep the network elements in good working order.
{% endstep %}
{% endstepper %}
### DATASHEETS
* [Accelerate Your Growth with Colt Capital Markets in the US — View Datasheet](https://www.colt.net/datasheet/colt-capital-markets-us/)
# INTELLIGENT NUMBER ROUTING PLATFORM
## COLT INTELLIGENT NUMBER ROUTING PLATFORM DATASHEET
### COLT ROUTE ACTIVATOR, AN EASY AND EFFICIENT WAY TO MANAGE YOUR SERVICE ACCESS NUMBERS
With Colt Route Activator and its IVR solution for inbound numbers, organizations can efficiently manage and direct incoming calls based on predefined criteria, such as customer preferences, IVR choices, or available agents.
### WHAT IS COLT ROUTE ACTIVATOR?
Colt Route Activator is a comprehensive platform developed by Colt Technology Services, a leading global provider of high-bandwidth connectivity and communication solutions. Route Activator offers advanced routing capabilities and intelligent call management features for inbound numbers.
The Colt Route Activator platform includes an IVR (Interactive Voice Response) solution specifically designed for inbound numbers. This IVR solution enhances the customer experience and optimizes call handling by leveraging interactive voice prompts, automatic speech recognition, text to speech and intelligent routing functionalities.
### KEY FEATURES
#### INTERACTIVE VOICE RESPONSE (IVR)
* Customizable IVR menus
* Multi-language support
* Automatic speech recognition
* Text-to-speech
#### ADVANCED ROUTING RULES
* Time-based routing
* Geographic routing
* Skill-based routing
* Sequential and simultaneous ringing
#### CALL QUEUE MANAGEMENT
* Dynamic queuing
* Customizable hold music and messages
* Callback option
#### VOICEMAIL
* Personalized voicemail messages
#### CALL RECORDING
* On-demand or automatic recording
* Storage and retrieval of call recordings
* Compliance with regional call recording regulations
#### ANALYTICS AND REPORTING
* Real-time dashboards
* Detailed call logs and reports
* Agent performance analytics
#### FAILOVER ROUTES
* Automatic rerouting of calls in case of failure
* Redundancy and reliability guarantees
#### BLACKLIST/WHITELIST FUNCTIONALITY
* Ability to block specific numbers
* Ability to allow only certain numbers
### KEY BENEFITS
* Enhanced customer experience\
Immediate 24/7 responses, intelligent call routing, and reduced wait times.
* Cost efficiency\
Minimizes the need for live agents and lowers upfront investment and maintenance costs.
* Improved operational efficiency\
Manages high call volumes automatically, allowing your team to focus on complex tasks.
* Valuable insights\
Collects data on call volumes, durations, and outcomes for business analytics and continuous improvement of operations and customer service.
* Scalability and adaptability\
Accommodate increasing call volumes and business growth with the ability to scale the IVR solution, add more IVR ports, or integrate additional features as needed.
* Reduced wait times\
Implement queuing options to reduce call wait times, improving customer satisfaction and increasing overall efficiency.
* Multilingual support\
Delivered in multiple languages to cater to a diverse customer base.
### WHAT DO COLT OFFER
When customers choose Colt’s route activator platform, they gain access to a comprehensive solution that optimizes call routing, enhances customer experience, and improves operational efficiency. Colt offers customizable IVR functionality, seamless integration, advance call analytics and reporting, scalability to handle varying call volumes, and 24/7 expert support. With Colt’s route activator, customers can streamline their inbound call processes, gain actionable insights, and deliver exceptional service to their callers. The Colt Route Activator platform and its IVR solution for inbound numbers offer organizations the flexibility, adapt to changing business needs, and deliver a superior customer experience. By leveraging the capabilities of Colt Route Activator platform, businesses can optimize call routing, increase efficiency, and drive customer satisfaction in their inbound call management operations.
### ABOUT COLT
Colt aims to be the leader in enabling customers’ digital transformation through agile and ondemand, high bandwidth solutions. The Colt IQ Network connects 900+ data centres across Europe, Asia and North America’s largest business hubs, with over 29,000 on net buildings and growing. Colt has built its reputation on putting customers first. Customers include data intensive organisations spanning over 212 cities in nearly 32 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). Privately owned, Colt is one of the most financially sound companies in its industry and able to provide the best customer experience at a competitive price.
# SIP TRUNKING
Fully featured Colt SIP Trunking
## WHY IS COLT THE RIGHT SIP TRUNKING PROVIDER
With our Dedicated Cloud Access service, Colt SIP Trunking provides highly reliable business-grade service in all countries, offering disaster recovery, fraud management, encryption and voice security over multiple connectivity options, which allows businesses to seamlessly transition from legacy telephonyto VoIP with services that include supplying full regulatory compliance (emergency call routing, lawful intercept and number porting porting) in all countries as well as a comprehensive feature set. We have 15 years of experience in SIP Trunking services.
## COVERAGE
We support over 3900 customers in 29 countries with more than 7bn minutes per year.
In order to evolve with our international customers’ changing business needs, we continuously expand our SIP Trunking services. Our proposition remains the same – centralized VoIP solution with a single point of contact for contracting, ordering, billing and management, for both existing Colt countries and new countries.
France, Italy, Spain, Portugal, Austria, Belgium, Ireland, United Kingdom, Denmark, Netherlands, Germany, Sweden, Switzerland, Japan, Australia, Canada, Czech Republic, Finland, Greece, Hong Kong, Hungary, Luxembourg, Norway, Poland, Romania, Singapore, Slovakia, South Korea, USA:NY, NJ, FL, TN, MA, VA, WA, TX, IL.
## OUR FEATURES
### VOICE SERVICES
* Full inbound and outbound service
* Full regulatory compliance (emergency call routing, lawful compliance and data retention)
* Telephone Number management
* Local Number porting
* Direct Dial In (DDI)
* Call Admission Control
* Calling Line Identifier
* Presentation (CLIP), Restriction (CLIR)
* Support for CLIP No Screening and Presentation Number
* Call barring
### CODEC, TRANSCODING AND SECURITY
* SIP signalling (RFC 3261); Media (RFC 1889)
* Voice Codecs: G.711Alaw, G.711μlaw, G.729, G.729a, G.726, iLBC
* Transcoding
* Fax: T.38 or in an in- band G711Alaw
* DTMF conveyance (compliant with RFC2833 and RFC4733)
* Security and encryption: TLS (signalling) and SRTP (Media)
### IP CONNECTIVITY TYPE
* Colt IP VPN
* Colt IP VPN via NNI
* Colt Ethernet
* Private Network
* Colt IP Access (internet)
* 3rd Party Public Internet
### RESILIENCY AND DISASTER RECOVERY (DR)
* Access resiliency
* Multiple trunks
* POP (Point Of Presence) resiliency
* Re-routing of inbound calls to separate phone numbers
* Disaster Recovery IP Address based re-routing
* DDI based rerouting to alternate PSTN destinations
### SPECIALS
* Performance Reporting of IP and VoIP statistics
* Fraud Detection
* IP PBX certified interoperability with all main vendors
* Free inter-site calls (FIC)
* White label VoIP Access service
* Call details analysis tools
## CUSTOMER TESTIMONIAL
> We have never regretted our choice. Colt convinced us with network services of the highest quality and stability. From the integration of our locations, including the installation of secure and high-performance Internet access to SIP Trunking, for a reliable internal and external communication across all our offices. Colt offers us a reliable package of services that ensures our customers a flawless customer journey through our processes
>
> Markus Maas\
> Chief Information Officer/Chief Digital Officer (CIO/CDO) of BNPPRE in Germany
## BENEFITS
### PAN EUROPEAN CONSISTENT SERVICE WRAP
A single point of contact and contract and billing to reduce your administration costs.
### REDUCED COMMUNICATIONS COSTS
You may save 25%-50% savings from converged architecture combining voice and data networks. Calls between your sites are for free, even between the sites in different countries.
### CERTIFIED INTEROPERABILITY WITH ALL MAIN IP PBX VENDORS
You will avoid testing time and lengthy configuration costs.
### PERFORMANCE REPORTING
Measure, control and optimize your service with enhance Network & VOIP near real time reporting.
### NO TRADITIONAL TELEPHONY FEATURES ARE LEFT BEHIND
Retain traditional telephony features for business critical needs.
### GLOBAL
Continue your rapid growth as Colt expands its offer to more countries.
## OUR PRICING
Colt provides flexible pricing structures enabling a trouble free migration to SIP Trunking and cheaper outbound calls to realize significant cost savings.
**Service and Access**
When you request SIP Trunking service over a dedicated (voice only) IP connection – SIP channels are for FREE. If you understand your spending for outbound calls and happy to agree with minimum spend commitment, we will discount your access or SIP channel charges to zero.
**Outbound calls**
Standard Pay-As-You-Go: usage based, standard rates apply for all calls; Voice Freedom / Bundle Minutes: Monthly charge for a fixed bundle or packs of minutes; All Inclusive / Unlimited: Monthly charge per channel for free national and international calls.
## ABOUT COLT
Colt aims to be the leader in enabling customers’ digital transformation through agile and ondemand, high bandwidth solutions. The Colt IQ Network connects 900+ data centres across Europe, Asia and North America’s largest business hubs, with over 29,000 on net buildings and growing. Colt has built its reputation on putting customers first. Customers include data intensive organisations spanning over 212 cities in nearly 32 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). Privately owned, Colt is one of the most financially sound companies in its industry and able to provide the best customer experience at a competitive price.
# WHOLESALE SIP
Colt Wholesale SIP is your one-stop shop to enter wholesale Voice markets: it's quick, cost efficient, simple, consistent, regulatory compliant & fully automated thanks to our APIs.
## AWARD WINNING SOLUTION
We have been recognised for our Wholesale SIP product at the World Communications Awards in 2025. We won the silver award for ‘Best Wholesale Operator – Wholesale SIP’ as a testament to our API developments, customer service, and user experience.
## TAKE THE CHALLENGE OUT OF EXPANDING
Remove the complexity in dealing with multiple providers and investing in local processes. Instead, focus on your business by working with a **single partner**.
Colt Wholesale SIP provides a standardised **Pan-European** Wholesale SIP Trunking solution with On Demand number management
## KEEP CONTROL AND AUTOMATE YOUR BUSINESS
We provide you the tools you need to manage your business
\
efficiently:
* The latest REST APIs and intuitive online interface (Numbers on Demand) to order and manage phone numbers 24/7
* API developer portal to find information on Colt's APIs and to test them in a dedicated sandbox
* Twice daily unrated CDRs to flexibly bill your end-customers
* Online VoIP Reporting to track your voice and data KPIs such
\
as call statistics and network performance
### SIMPLIFY YOUR GO TO MARKET
* One national interconnect for all your calls
* Complete set of APIs to manage your numbers
* Same experience across all our countries
* Single partner with over 30 years of in-country experience
* Full regulatory compliance
* Own carrier-grade IQ network, fully resilient and best in-class
# ISDN SERVICES
Colt ISDN Services
## COLT ISDN SERVICES
#### ISDN TO SIP READY
For more than 20 years we have offered high-quality voice services to business customers throughout Europe and Japan. Our ISDN services are now delivered over IP networks which means easy transition from ISDN to Colt’s SIP Trunking:
* Colt Voice Line delivers direct ISDN to your TDM-based PBX with enhanced geographic coverage via Next Generation IP technology, utilising SIP trunking to deliver over a variety of IP based access.
* Colt SIP Trunking is offered through a variety of access options to your IP-PBX and optimizes your telephony in a single, IP-based network.
In Japan we offer a dedicated ISDN service over Colt’s IP network. In Europe we support all of your connectivity requirements from standalone connections to voice-data converged over Colt’s Internet access or private IP networks.
Thanks to our number porting agreements with all major operators you can keep your existing numbers when migrating to Colt. To match your organizational requirements, we can distribute your calls across multiple Primary Rate Interfaces (PRI) at a single site and even across multiple sites with dual PoP resilience.
#### COVERAGE AND SCALABILITY
Whether you are a single site or multi-site business, Colt can support your telecoms requirements across Europe and Japan. Our suite of direct and indirect voice services means you can have a single provider for all your voice needs.
#### HIGH NETWORK AVAILABILITY
Colt is a licensed Voice provider in 13 countries. We operate our own network, assuring a congestion and compression free service backed by our leading service level agreements and service credits.
#### BUSINESS CONTINUITY AND RESILIENCY
To ensure your business continues to operate should the unexpected happen, Colt’s voice resiliency services can be tailored to your requirements.
In the event of a customer related incident, our Disaster Recovery service will re-direct all your traffic to an destination of your choice. In the event of an unexpected network failure, having a resilient network design will ensure your traffic is automatically re-routed over an alternative network path, enabling your business to continue to make and receive calls.
Alternatively, Colt allows you to automatically redirect your voice traffic to an alternate DDI of an operator console in the event of an IP network failure with the Voice Dual Homing option, we implement separate trunks across two geographically diverse nodes, enabling loadshare or active/standby configuration with automatic failover. Our pre-sales consultant team can help with your network design and disaster recovery plan(s) to suite your business needs.
#### CONTROL YOUR COSTS
As standard with all of Colt’s voice services, customers are provided access to data that enables you to analyse your calls and telecoms spend in different ways, thus managing and controlling your costs. Reports can be generated to show usage by hour, day, week, by originating number and called number. Data can be organized in different ways to show e.g. highest costs, longest duration calls and much more.
Colt can implement the Call Barring option to disable calls to specific destinations. Although Colt has no control of or responsibility for protecting its customers against fraudulent activity, Colt traces abnormality or deviation in your usage pattern and takes the appropriate actions, such as blocking calls. Where suspected fraud is detected, we endeavor to contact you as soon as possible.
#### COMPETITIVE TARIFF PLANS AND BILLING OPTIONS
Colt offers a range of competitive tariff options. Customers can opt for usage based tariffing, where all calls are charged per second. Alternatively European customers can opt for flat fee tariff options.
For our multi-national customers we offer the ability to sign a single framework contract to supply voice services in all countries.
#### POST-SALES SUPPORT
Colt’s multi-lingual customer service centre based in Europe is available 24×7 to manage and support customers with any technical issues they might have with the service.
#### EVOLUTION TO VOICE OVER IP
Our professional services team will assess, design and implement the most appropriate voice/VoIP solution to meet your requirements.
## WHY COLT
* We commit to being a partner not just a service provider
* We have more than 20 years experience of successfully implemented traditional voice, VoIP and Unified Communications (UC) projects across Europe and Japan
* We are offering consistently high quality, high availability service backed by leading service level agreement and service credits
* Europe-based customer service provides 24x7 multi-lingual support and trouble ticketing
* We can offer end-to-end accountability for the performance across 13 countries and Japan, with seamless integration with other services. Please note some features vary upon country availability
* We meet all regulatory requirements such as emergency calls in all 13 Colt and Japan
* Colt offers you a full range of services, from voice and data to integrated unified communications, capable of supporting our customers’ evolving communication strategies
## KEY BENEFITS
* With our full range of voice services we can support all your ISDN and VoIP telephony requirements
* We offer the same service portfolio in 13 countries across Europe and Japan
* You can use our sophisticated reporting capability to manage and control your telecoms spend
* Our professional services team will help you transition to Voice over IP when you are ready to do so
* Our multi-lingual customer service centre – based in Europe – offers you 24/7 service support
# VOICE ON-DEMAND PORTAL
## COLT VOICE ON-DEMAND PORTAL
Colt Voice On-Demand Portal allows you to manage all your Service Access Numbers through one centralised account from order to cease and across 28 countries in 4 continents.
It is available as part of Colt IN Services and Contact Centre Services portfolio and enables a Voice On Demand experience for your customer service: you can expand or reduce your services with Colt in near real time following the evolution of your business needs.
Access to the portal is via Colt Online with single sign-on.
Colt Voice On-Demand Portal allows you to select country, number type, number range and quantity to order very easily, supported by intuitive filtering options.
## KEY USE CASES
### LAUNCHING NEW CAMPAIGNS
* Ordering new service access numbers online with near real time delivery allows you to launch new campaigns when your business demands it, with no need for advance planning.
### OPENING SUBSIDIARIES IN NEW COUNTRIES
* Entering a new market is just a few clicks away and you can get all regulatory compliance information by just looking it up on Colt Voice On Demand Portal.
### RESELLING VOICE SERVICES
* You can steer your business swiftly, by easily keeping track of hundreds or thousands of numbers delivered to your customers and order more or cease any them with a few clicks. Colt Voice On Demand Portal is your ideal companion in the reselling business.
## FEATURES AND BENEFITS
* Full inventory of all your Service Access Numbers
* Centralised view of all countries
* Self-Service Ordering
* Full record of orders placed
* Minimize time-to-market by ordering Service Access Numbers in a few clicks
* Easily expand to new countries thanks to One Stop Shop for regulatory compliant voice services across 28 countries in 4 continents
* Simplify operations by managing all your numbers and value added services across all countries through one centralised account
* Reduce your admin costs by avoiding paperwork with online ordering, porting and cease
# INTELLIGENT COMMUNICATIONS
## UNIFIED COMMUNICATIONS
#### FULLY INTEGRATED
* Enterprise productivity and unified communications applications
* Professional Services for transition and deployment, combined with handset and headset delivery
* Enterprise grade voice services
* High bandwidth on wholly owned fibre connectivity
To provide you with the best customer experience, Colt delivers **end-to-end support, offering one single point of contract and contact across 22 countries**, covering applications, connectivity and hardware.
## CLOUD SBC
**Colt Intelligent Communications also provides the option of a Cloud SBC, which replaces the traditional physical hardware with a solution completely in the cloud. This means your SBC and connection will be in the cloud, giving you flexibility and speed in setting up your communication solution.**
More and more businesses are moving applications to the cloud, attracted by the ability to utilise the latest applications whilst avoiding the cost and overheads of an on-premise solution.
Colt Intelligent Communications brings together productivity applications and enterprise communication in the cloud, closely integrated to deliver everything needed to collaborate and work efficiently, with minimal switching between applications or tasks.
Moving your user setup to the cloud poses several challenges, such as integrating all applications, guaranteeing reliable connectivity, enjoying cost effective voice calls, and having all the support needed for the transition.
#### COLT INTELLIGENT COMMUNICATIONS SOLUTION
Applications run on collaboration platforms such as Zoom, Team, Genesys, Twillio, Cisco or whatever platform you choose. Performance is guaranteed with Colt’s connectivity to the cloud and voice breakout based on Colt’s Tier 1, globally connected, high performance network.
Colt Intelligent Communications includes Professional Services, **hardware** delivery and configuration on premises:
* Provide Professional Services to help integrate your infrastructure with Colt Intelligent Communications.
* Colt Intelligent Communications achieves higher reliability and voice cost savings by using your chosen collaboration tool and Colt´s Cloud Voice service.
* Colt Adoption Services can support your migration by working with your organisation to create a tailored adoption strategy.
* Colt’s Enterprise grade voice combines PSTN compliant SIP Trunking with fully flexible tariff plans for voice calling.
* Colt´s Cloud SBC ´Cloud Fax´ fax-to-mail service allows users to send and receive faxes via their personal email-account, making the need to buy or use a fax machine disappear.
The following **Connectivity Options** show how Colt can provide you access to any CSP, with a consistent service wrap across 21 European countries.
## BENEFITS
* #### SOLUTION SIMPLICITY
Productivity applications and enterprise communication infrastructure in the cloud, with network, voice and support from a single provider.
* #### INCREASED PRODUCTIVITY
Thanks to mobility and a seamless user experience across all devices and geographies.
* #### SIMPLIFIED PROCUREMENT
By having a single supplier for the end to end solution.
* #### ENHANCED BUSINESS CONTINUITY
From Colt’s fibre network, predictable connectivity and highest resiliency provided by premium service quality options.
* #### SAVINGS
Savings on voice traffic with flexible tariff plans.
* #### INCREASED FLEXIBILITY
We work with all the major collaboration platform providers so can work with whoever you choose.
## COLT NETWORK
Colt has a 25-year track record as a business voice and connectivity provider with a **wholly owned Tier 1, globally connected network giving high performance access to the cloud.** We provide a single, consistent, one stop shop across 22 countries (Austria, Belgium, Czech, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Japan).
# CCAAS
Colt CCaaS - Featuring Genesys Cloud CX
Customers expect a personal relationship – delivered on their terms and through their channels. Does your workforce have the technologies to offer this?
With Colt, you can achieve a dramatic improvement in the service you provide your customers, while improving the productivity and performance of your agents with our fully cloud contact centre solution, which provides a full service wrap of numbers, connectivity and software.
#### ONE STOP SHOP FOR ALL YOUR COMMUNICATIONS NEEDS
Combining Colt´s network and best in class Cloud Voice Services with Genesys Cloud CX, we offer an easy to deploy omni-channel solution, that provides you with the tools and data-driven insights to support your customer experience strategy and organisational outcomes, with a productive and fully remote workforce.
#### SERVE YOUR CUSTOMERS BETTER
Customer needs have evolved, and with our AI powered Digital Contact Centre solution you can give your customers control to contact you in the way they prefer (including messaging, social media, chat bots, traditional voice and email). As well as providing the personalised experience they want as all your systems will be integrated, so any information shared by your customer is saved and can be used to streamline their interaction with you.
#### CONTINUOUS INNOVATION IN THE CLOUD
Genesys Cloud CX for you means; no releases, no hardware, no software, no maintenance, fully scalable automatic upgrades and no downtime!
#### [](https://www.colt.net/wp-content/uploads/2024/03/Genesys-platform.png) FULLY INTEGRATED CLOUD CONTACT CENTRE
We provide the full contact centre eco-system, with end-to-end AI. This enables your contact centre to go further, with intelligent routing (AI-powered natural language and predictive behavioural routing), self-service (AI chatbot), blended agents (AI-infused quality, coaching, recording and scheduling tools), and AI infused analytics.
#### [](https://www.colt.net/wp-content/uploads/2024/03/Genesys.png) SCALABLE SOLUTION
We offer a set of bundles designed for your organisation, to give you the features you need to be successful. So whether you have a few agents with basic needs, or have thousands of agents that need advanced features, we have a bundle for your organisation. Further to this, these bundles can be customised to add or remove features, so the value of your cloud contact centre is maximised.
#### ORDER WITH EASE
Through our Voice on Demand portal, administrators and contact centre managers can quickly and easily flex up or down the number of user licences in their solution, meaning you only pay for the service you need. As well as being able to add more professional services and get help in local languages at any time.
## KEY BENEFITS
* Provide a superior customer experience\
Deploy intelligent contact centre capabilities to improve qualification of inbound calls and reduce waiting times
* End-to-end AI\
We provide the full contact centre eco-system, with end-to-end AI. Including AI-powered insights to delight customers and engage your employees with relevant feedback
* Increase flexibility and savings\
Select a cloud-based platform to minimize cost an maximize performance with a future-proof solution
* Take total control with easy to-use, self-service tools\
Access real-time statistics, monitor call quality and make changes to omnichannel routing instantly
* Optimize your resources\
Queue calls on the network to free up local resources and allocate calls dynamically to different locations or agents, based on best match with skills and AI-powered behavioural profiles
* Pan-European footprint\
Available in 13 countries in Europe so you can centralise your contact centre needs just with Colt
* Fully Cloud solution\
Your agents can work from anywhere effectively, as all that is needed is an internet connection
* Omni-channel solution\
Allow your customers to use their preferred contact channels such as email, chat sessions, social networks or new calling options
* Increase productivity\
Automate routing interactions with self-service and integrate your Unified Communications services to strengthen collaboration across teams
* Regulatory compliance\
We provide extra levels of security (e.g. PCI DSS) so you can give confidence to your customers when they contact you
## OUR NETWORK
Colt has a 30-year track record as a business voice and connectivity provider with a wholly owned Tier 1, globally connected network giving high performance access to the cloud.
We provide a single, consistent, fully regulatory compliant, one stop shop offer across Colt 13 European countries – Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, Sweden and the UK.
# OPERATOR CONNECT
## OPERATOR CONNECT FOR MICROSOFT TEAMS
#### BRINGING PSTN CALLING TO MICROSOFT TEAMS
Colt and Microsoft have been working closely to offer our customers a best-in-class and modern calling experience underpinned by agile, high-bandwidth connectivity. With Operator Connect from Colt you can benefit from flexible and competitive calling tariffs and a single provider for multi-country coverage along with simple setup and management, reduced infrastructure and management costs, enhanced support and reliability — all through your Teams Admin portal.
## WHAT IS OPERATOR CONNECT
Microsoft Operator Connect is a new operator-managed service that brings PSTN calling to Teams. It allows you to acquire Colt´s enterprise-grade Cloud Voice Services directly through Teams with a fully managed and integrated experience including:
* Increased technical support from the resources of both Colt and Microsoft
* Quality service level agreements
* Enhanced reliability through direct peering powered by Microsoft Azure which creates a 1:1 network connection, exchanging traffic directly between networks
## WHY OPERATOR CONNECT
### COVERAGE
* Extensive coverage in 20 European countries.
### SIMPLE
* Simple procurement and no on site intervention.
### REGULATORY COMPLIANCE
* Regulatory compliance in all our geographic regions, saving you time and complexity.
### ONE STOP SHOP
* A single point of contact and contract across all Colt voice countries.
### PERFORMANCE
* Guaranteed high level performance.
### SECURITY
* The highest degree of security, led by our expert cybersecurity team.
### FLEXIBLE
* Flexible and scalable tariffs.
### SUPPORT
* 24 x 7 end to end support.
## BENEFITS
* #### MAINTAIN EXISTING CONTRACTS
You can continue with your existing contracts and relationship with Colt while enabling calling on Teams.
* #### REDUCED INFRASTRUCTURE AND MANAGEMENT COSTS
Accelerated and simplified managed PSTN calling in Teams but without the need to host any hardware on-premises or in a data centre.
* #### SIMPLE SET UP AND MANAGEMENT
All in one place directly through the Teams Admin Centre.
* #### RELIABILITY
Enhanced reliability and quality of service.
# OPERATOR CONNECT (FOR RESELLERS)
Microsoft Operator Connect for Resellers
## UNLOCK THE POTENTIAL OF EFFORTLESS INTEGRATIONS USING OPERATOR CONNECT FOR MICROSOFT TEAMS
### OPERATOR CONNECT FOR YOUR CUSTOMERS
Offer your customers voice activation on Microsoft Teams with Colt, a Microsoft certified Operator Connect partner, allowing them to improve productivity and collaboration — all without the high levels of investment typically needed to create this solution.
You can trust that your customers are in safe hands with our Microsoft Teams experts. Our solution is integrated and enables **full digital administration**. Numbers will be available in the Microsoft Teams Admin Center and can be assigned in just a few clicks. Offer **high-quality voice** calls by using Colt’s best-in-class, fully compliant voice network. All with a simple consumption-based pricing model.
### SIMPLIFY EXPANDING YOUR SERVICE
Colt’s Intelligent Communications for resellers is available across our Pan-European footprint, where you work with us as a single partner, so you can focus on your business instead of dealing with the challenges of managing multiple providers.
### RESELLING OPERATOR CONNECT
Colt gives you the scalability and transparency you need to manage your end customers, all in one portal available 24/7.
Order, activate and follow up the status of your DDIs. Review the CDRs and your invoices anytime with just a few clicks.
## KEY BENEFITS
* **Self-service**\
Enable and configure the service whenever and wherever in the Colt dedicated portal.
* **Real time activation**\
Activate new numbers within minutes.
* **Scalability**\
Pay per user per month. Flexible rates based on the number of users you have.
* **European partner fully regulatory-compliant**\
Colt’s extensive European network, strengthened with technical and regulatory expertise.
* **Microsoft Solutions Partner**\
Colt are a certified Solution Partner for Modern Work.
* **Future-proof solution**\
Enable the digital transformation of your customers with the flexibility and scalability in the Cloud.
* **Technical knowledge**\
Your customers will be dealt with by our experts in Teams Phone System.
* **Porting visibility**\
Follow your portability orders online.
# MEETING INSIGHTS
Transform every meeting into actionable outcomes with Gen AI insights
## INTRODUCTION
Meetings are a vital mechanism for maintaining alignment and driving progress within an organisation, yet despite their importance, meetings often become overwhelming and inefficient — highlighting the need to keep individuals informed without attending every session. This supports faster decision-making, enhanced collaboration, and reduced meeting fatigue. According to [Gartner](https://www.gartner.com/en/documents/6642634) “Employees spend a quarter of their time in meetings, but organizations are underutilizing many effective meeting strategies.”\*
Organisational meeting intelligence solutions such as Meeting Insights are transforming how meetings are managed, from scattered conversations to a centralised knowledge base — allowing employees to stay strategically connected while regaining valuable time for high‑impact activities. Meeting Insights is an enterprise‑grade AI solution that transforms every conversation into actionable intelligence through AI-powered recording, transcription and analysis.
## MEETING INSIGHTS FEATURES
### AUTOMATED RECORDING & TRANSCRIPTION
* Enables participants to focus on discussion rather than note-taking.
### AI-POWERED INTELLIGENCE
* AI-generated summaries and smart search, allowing AI/tag-based searches to quickly find key information.
### CROSS‑DEVICE ACCESS
* Available on mobile and desktop (Single Sign-On (SSO) and Multi-Factor Authentication through Microsoft 365).
### END-TO-END SECURITY
* End-to-end encryption protecting data in transit and at rest.
### TARGETED INSIGHTS FOR INDIVIDUAL TEAMS
* Tailored information with intelligent recaps highlighting essential points without reviewing a full meeting.
### MEETING PREPARATION
* Summaries from prior sessions to prevent repetition.
## PLATFORM BENEFITS
### INTELLIGENCE WITHOUT COMPROMISING PRIVACY OR COMPLIANCE
Featuring end-to-end encryption, GDPR and SOC 2 compliance, Microsoft 365 integration and role-based access controls — ensuring your meeting content stays inside your organisation’s security perimeter, fully auditable and under your control.
### ACCELERATING BUSINESS PRODUCTIVITY AND EFFICIENCY
Drive measurable outcomes by streamlining workflows and allowing team members to focus on meaningful discussions rather than administrative tasks.
### ENTERPRISE-WIDE KNOWLEDGE BASE
Transform scattered conversations into centralised, searchable repositories with real-time insights to ensure critical business knowledge isn’t trapped in personal notes or lost.
### LEVERAGING GEN AI FOR ORGANISATIONAL TRANSFORMATION
Harness the power of Gen AI to convert meetings into strategic assets, fostering innovation, agility and smarter business decisions.
## MODERNISING COLLABORATION WITH MEETING INTELLIGENCE
Traditional note-taking and personal productivity tools are limited in their ability to capture the full scope of meeting information or effectively share it across the organisation. Meeting Insights ensures key information reaches the right stakeholder by automatically recording, transcribing, and summarising meetings. It integrates seamlessly with **Microsoft Teams, Zoom, and Cisco** and delivers tailored insights to each audience within a secure and compliant environment.
## WHY CHOOSE COLT?
Colt combines deep expertise in unified communications with a proven ability to deliver secure, scalable solutions across multiple platforms — ensuring technology translates into measurable business outcomes.
* Strategic alliances: Partnerships with industry leaders such as Cisco, Microsoft, AudioCodes and Zoom, enabling cutting-edge communication tools that boost productivity and redefine user and customer experiences.
* Universal access: Solutions designed to be universally accessible, ensuring seamless collaboration irrespective of location or device.
* Proven expertise in UC: More than 25 years of experience in designing, implementing, migrating, and managing diverse collaboration platforms.
With Colt, you gain a partner who doesn’t just deliver technology — we deliver outcomes that matter most to your business. To learn more contact your **Colt account manager** or contact us [here.](https://www.colt.net/contact-us/)
Footnote and trademark
\*Gartner Report, How CHROs Can Improve Meetings to Drive Productivity, By Roxanne Felig, June 2025.
Gartner is a trademark of Gartner, Inc. and/or its affiliates.
# LUWARE NIMBUS CUSTOMER SERVICE SUITE
Using the power of the digital universe to create extraordinary customer interactions
Customers get the best in workforce collaboration from Microsoft Teams with voice services through Colt. Luware brings the same integrated experience to the whole enterprise community and connects businesses with their customers.
As a leading provider of voice enabled Microsoft Teams, Colt has helped hundreds of businesses transition legacy phone systems to the cloud. We have delivered real-term benefits in cost saving, efficiency, productivity enhancements and service management as a pioneer in telecoms carriers to adopt Teams from Microsoft.
Luware Nimbus offers the perfect complement to the user ecosystem. Cloud native, fully integrated with Teams offering a seamless user experience via a single pane of glass.
### WHAT IS LUWARE NIMBUS
Primarily a Contact Centre suite, Luware offers a Teams embedded application for helpdesks through to customer service agents. When you move your phone system to Microsoft Teams and need a solution, Luware Nimbus offers a tiered suite that delivers on a range of use cases from simple routing of calls to a digitally integrated client experience.
Nimbus offers a graphical workflow editor to create your own queues which enables you to manage your solution quickly and easily, putting you in control. The single pane of glass allows agents to view calls and interactions, call reporting, customer information and the status of their queues. The Luware Attendant Console delivers the same great experience for reception areas and we have additional modules to support digital channels and compliance based recording. All consolidated within Microsoft Teams.
### BENEFITS
#### CALLS NEVER LEAVE TEAMS
Reuse your Colt Cloud Voice activation for all communications. No additional software for users, simplifies user training and adoption. A consistent user experience for everyone and a reduced cost for businesses.
#### EMPOWER THE WORKFORCE
Simple workflow editor creates drag and drop queues. Real-time KPI dashboards and historical reporting in Power BI. In-call session screen enriched with CRM insights.
#### EXTEND TEAMS COLLABORATION TO YOUR CUSTOMERS
Bring your customer experience online as they engage through chat, voice and video directly from your website.
### WHAT DO COLT OFFER
Colt manages the service as an extension of your Colt Cloud Voice activation so Luware Contact Centre is supported together by our award winning customer care team. Colt's cloud voice solutions are built on top of our global network so we're able to provide all your telephony needs, wherever you need them.
### WHY CHOOSE COLT?
Colt combines deep expertise in unified communications with a proven ability to deliver secure, scalable solutions across multiple platforms — ensuring technology translates into measurable business outcomes.
1. Strategic alliances: Partnerships with industry leaders such as Cisco, Microsoft, AudioCodes and Zoom, enabling cutting-edge communication tools that boost productivity and redefine user and customer experiences.
2. Universal access: Solutions designed to be universally accessible, ensuring seamless collaboration irrespective of location or device.
3. Proven expertise in UC: More than 25 years of experience in designing, implementing, migrating, and managing diverse collaboration platforms.
With Colt, you gain a partner who doesn’t just deliver technology — we deliver outcomes that matter most to your business. To learn more contact your Colt account manager or contact us [here.](https://www.colt.net/contact-us/)
# CYBERSECURITY SERVICES
## SECURE YOUR NETWORK FROM CYBER THREATS AND SECURITY INCIDENTS
Worldwide, threats from cyber-attacks are growing both in numbers and intensity. At Colt, we prepare global companies for this new era, with an all-encompassing secure connectivity, through range of products including Firewalls, Secure Network Gateways, DDoS Protection and Network Encryption. As effective security relies on multiple layers of defence, we provide a holistic security with protection at all the various vulnerability touchpoints: at network edge and core and along the network path.
#### SECURING THE VARIOUS VULNERABILITY TOUCHPOINTS IN YOUR NETWORK
## WHY COLT CYBERSECURITY SERVICES
* #### ONE-STOP-SHOP
For Network and security to ensure you have an end-to-end control and reduce overheads to manage multiple vendors.
* #### PROTECT
Against revenue loss and safeguard your internal information due to fraud and security driven outages. Control escalating IT security costs and operational processes.
* #### RANGE OF SERVICE OPTIONS
And feature-set tailor-made to address your security and business requirements.
* #### SECURITY EXPERTISE
At hand reducing total cost of ownership and keep pace with technology as we update our security solutions and technology as times change and threats evolve.
## PRODUCTS AT A GLANCE
#### CYBERSECURITY CUSTOMER PORTAL
We offer a web-based intuitive portal for Firewall and DDoS Mitigation services. This provides users a central view of their security devices and gives insight into how their security services are performing. This portal acts as a first port of call for any investigations relating to the security services. It provides a comprehensive view of Firewall configuration details and DDoS Alerts and mitigation status.
# ENCRYPTION FOR WAVE SERVICES
Colt Encryption for Wave Services - Helping you meet the security challenge
#### COLT OPTICAL ENCRYPTION: LOCK SECURITY INTO YOUR NETWORK
Optical encryption is implemented as an embedded feature enhancement for both Colt Wave and Colt Private Wave services, which means that it’s ‘always on’ in the optical core network and all traffic will be encrypted regardless of the type or source. FIPS-certified and NIST compliant AES-256 encryption, coupled with standards-based authentication mechanisms such as X.509 digital certificates and Elliptic Curve Cryptography (ECC) algorithms, means the Colt solution is at the forefront of encryption technology.
When used with Wave, data can be encrypted across the extensive coverage footprint that the Colt IQ Network provides – Europe, Asia and between continents including North America. Deployment and configuration options are flexible so as to support essential corporate requirements such as customer control and management of the encryption keys and physical control and security of the encryption hardware.
As a feature enhancement of Private Wave, the benefits of a private optical solution – the highest level of security and operational separacy based on customer-dedicated infrastructure – are extended to include encrypted services.
The encryption option is available for the standard optical interfaces and coverage options supported by the Colt Wave and Colt Private Wave products, such as 10GBASE LAN-PHY and 100Gbps LR4.
#### THE SECURITY CHALLENGE
The expansion in the volume of sensitive information being stored and transmitted by many organisations shows no sign of abating, whilst the Internet and cloud computing present new challenges. This has led to new risks, whilst data breaches – both accidental and malicious – have grown in frequency, severity and business impact.
Security breaches impact network availability, which results in disruption to normal business activity and significant business cost. A loss of customers affects revenues directly and reputational damage can seriously affect the customer retention and growth prospects of a business.
Physically securing networks can be extremely challenging, and even if a rack or room can be secured, data itself must traverse disparate systems and locations.
In Europe, the General Data Protection Regulation (GDPR) came into effect in May 2018, requiring all companies that process personal data to comply with its provisions or face stiff penalties in the event of a data breach. And in the US, 47 states now have laws requiring notification of data breaches involving personal information. 29 states have laws that explicitly require entities to destroy, dispose, or make personal information unreadable/undecipherable. As global regulators increasingly address the pressing need for information security, businesses need to adopt a coherent and holistic strategy across their technology infrastructure.
#### FLEXIBILITY AND COMPLIANCE
Colt’s optical encryption solution provides the necessary flexibility to allow customers to implement and comply with specific security policies and requirements. Customers can have secure and exclusive access to the encryption configuration and for management of their encryption keys. The encryption hardware is customer-dedicated, and can be located in the customer’s own secured rack environment to ensure compliance with their broader corporate security strategy.
Our services have been recognised with a string of Metro Ethernet Forum awards for 12 years, including Best Wholesale Service Provider of the Year, Best Retail Service Provider of the Year and the Award for Service Innovation. Our optical Ethernet services are MEF CE 2.0 certified.
#### TECHNICAL (USING A CIENA-BASED PLATFORM)
* NIST compliant Advanced Encryption Standard (AES) -256
* FIPS compliant (140-2 or above)
* Integration with existing enterprise Public Key Infrastructures using X.509 certificate-based authentication
* Support for RSA or ECC digital certificates and algorithms
* Diffie-Hellman secured key negotiation (including Elliptic Curve Cryptography)
* Full data throughput at up to 100Gbps
* Optical Ethernet, Fibre Channel, WAN PHY, SDH/SONET and OTU presentations
* Enhanced security features – two distinct key sets for authentication and data encryption functions
* Fast encryption key rotation interval of just seconds
* Secure authentication and key management via an integrated management tool
## BENEFITS AT A GLANCE
* #### BEST-IN-CLASS ENCRYPTION
FIPS-certified AES-256 encryption with standards based authentication mechanisms such as X.509 digital certificates.
* #### ALWAYS ON
Encryption is inherent to the service, being embedded in the optical hardware for maximum security and scalability.
* #### WIRE-SPEED PERFORMANCE
Operating at Layer 1 of the OSI stack, optical encryption is efficient and guarantees 100% throughput without latency degradation.
* #### COST EFFICIENT
An embedded optical hardware solution is more scalable and cost effective than one based on multiple external client-level devices.
* #### UNLIMITED BANDWIDTH
Bandwidth options from 1Gbps to 100Gbps, with support for all major optical presentations including Ethernet, Fibre Channel, OTU2 and OTU4.
* #### COVERAGE WHERE IT’S NEEDED
Colt’s Wave Services provide optical encryption without constraint. They are available across the IQ Network on a metro, national and international basis.
* #### SECURE KEY MANAGEMENT
Customers can manage their own encryption keys and configuration according to their own standards.
* #### FLEXIBLE DEPLOYMENT
Colt’s optical encryption hardware is dedicated to the customer, and can be located in the customer’s secured environment in order to meet their corporate security policies.
### COLT CONSULTANCY SERVICES
View Datasheet
# Colt SCION
## SECURE, VERIFIABLE, NEXT‑GENERATION CONNECTIVITY
#### THE CHALLENGE
Enterprises today operate in an increasingly complex and high‑risk networking environment. Cyber threats are growing in volume and sophistication, large‑scale routing incidents continue to impact global connectivity, and regulatory requirements around data security, sovereignty, and control are becoming more stringent.
Traditional Internet‑based connectivity exposes organisations to **security risks such as traffic interception, route hijacking, and denial‑of‑service attacks**. In addition, it provides limited transparency and control over how traffic is routed. Even private WAN services, such as IP VPN, rely on implicit trust within a single provider domain and offer limited end‑to‑end visibility and control.
For organisations handling sensitive, regulated, or mission‑critical data, these limitations introduce operational risk, reduce control, and create challenges in meeting compliance requirements.
#### THE SOLUTION
**Colt SCION** is a next‑generation networking service based on **SCION (Scalability, Control, and Isolation on Next‑Generation Networks)**, a technology originally developed in Switzerland and widely adopted in highly secure environments such as the Swiss financial sector.
SCION introduces a fundamentally new approach to networking by creating a **secure and verifiable network layer**, where routing paths are explicitly defined, cryptographically protected, and fully transparent.
With Colt SCION, organisations can exchange data over **trusted, controlled, and auditable paths,** across single or multiple service providers.
Colt SCION provides a **high‑assurance WAN foundation** for organisations that require the highest levels of security, resilience, and control for critical applications and data.
#### KEY BENEFITS
**Security by design**
Protect your network against routing attacks and manipulation.
* Cryptographically secured path validation and packet forwarding
* Protection against route hijacking and spoofing
* Reduced reliance on implicit trust between networks
#### PATH CONTROL AND VISIBILITY
Define and verify the exact end‑to‑end path your data takes across the network.
* Deterministic routing behaviour
* Full routing transparency and auditability
* Ability to enforce geographic, regulatory, or provider‑based policies
#### MULTI‑PATH RESILIENCE
Use multiple network paths simultaneously to maximise availability and performance.
* Instant failover without service interruption
* Traffic distribution across independent routes
* Improved availability for mission‑critical applications
#### TRUSTED CONNECTIVITY ACROSS PROVIDERS
Extend secure networking beyond a single operator domain.
* Secure connectivity across multiple carriers
* End‑to‑end verification of routing integrity
* Consistent performance across domains
#### DESIGNED FOR REGULATED AND CRITICAL ENVIRONMENTS
Support strict compliance and high‑assurance requirements.
* Enables data sovereignty and policy‑based routing
* Supports regulated industries such as finance, healthcare, and public sector
* Enables connectivity to trusted isolated domains (e.g. SSFN)
### HOW COLT SCION IS DIFFERENT
Technology
Key characteristics
Internet
Global reach and flexibility, but exposed to routing attacks and traffic hijacking, with limited control, visibility, and routing assurance
IP VPN
Reliable private connectivity within a single provider domain, with limited end‑to‑end transparency and control
SD‑WAN
Flexible overlay improving application performance, dependent on underlying transport networks
SCION (Colt)
Controlled, verifiable, multi‑path connectivity with security embedded in the network layer
### SERVICE OVERVIEW
Colt SCION delivers secure, high‑assurance connectivity across Colt’s network and trusted partner ecosystems.
**Service capabilities include:**
* SCION‑enabled connectivity between enterprise locations
* Access to trusted external SCION domains (e.g. financial ecosystems such as SSFN)
* Multi‑carrier and multi‑provider connectivity
* Integration with existing enterprise networks via SCION gateways
* Support for both public and private IPv4/IPv6 addressing and NAT
### YOUR BENEFITS
* **Strengthen security** – Built‑in protection against network‑level attacks
* **Stay in control** – Define how and where your data flows
* **Enhance resilience** – Maintain service continuity through multi‑path routing
* **Meet compliance requirements** – Support data sovereignty and regulatory mandates
* **Future‑proof your network** – Adopt a next‑generation architecture designed for evolving threats
### TECHNICAL OVERVIEW
Transport technology
SCION architecture
Connectivity type
Secure WAN / inter‑domain connectivity
Bandwidth
Up to 3 Gbps (initial offering; roadmap for higher speeds)
Routing
Explicit path selection and verification
Resilience
Native multi‑path support
Security
Cryptographically secured path validation and packet forwarding
Addressing
Public and private IPv4/IPv6 supported
Deployment
SCION gateway (uCPE) combined with Colt network core
### WHY COLT
Colt combines next‑generation SCION technology with its high‑performance global network and proven expertise in delivering secure enterprise connectivity.
* Extensive network footprint across Europe, Asia, and North America
* Proven track record in delivering business‑critical networking services
* Strong expertise in software‑defined and virtualised networking technologies
* Trusted provider for data‑intensive and regulated organisations
# MANAGED FIREWALL SERVICES
Safeguard your internal networks and systems from Cyber threats
**Protect your data and IT infrastructure from cyber threats and security incidents and help you manage your risk.**
Worldwide, threats from cyber attacks are growing both in numbers and intensity. Cloud Computing, Artificial intelligence(AI), Mobility, and Internet of things(IoT), while delivering all kinds of benefits, exposes you to new types of cyber vulnerabilities, arriving in different ways. At Colt, we prepare global companies for this new era, with an all encompassing secure connectivity, through Colt Managed Firewall services.
#### FIREWALLS
Firewalls are a critical security layer that virtually all businesses require. But maintaining the perimeter security against the ever changing threat landscape has become a major challenge for many organizations. Firewalls, if not well managed, can easily become an unwitting security risk and businesses struggle to maintain control of their security, without impacting their business.
#### COLT MANAGED FIREWALLS
A managed firewall from Colt mitigates this headache, and plugs a vital security gap, without the need to engage costly in-house IT resource. Colt Firewall service is fully managed by us, including its design, installation, configuration, and day-to-day maintenance of hardware and software components as well as expert support from our proficient cyber security professionals, and 24/7 proactive network monitoring.
Our range of managed firewall services is designed to meet all of your needs: from protecting the Internet Access of a single office, to protecting several sites within your Colt IP VPN network. Our firewall solutions make use of different technologies to meet your needs to balance performance against cost, including network-based virtual firewalls for small sites, or dedicated hardware for more complex and demanding environments.
## FIREWALL VARIANTS
{% tabs %}
{% tab title="Dedicated Firewall" %}
Our Next Generation Firewall service on a physical infrastructure, dedicated for a single customer.
{% endtab %}
{% tab title="Virtual Firewall" %}
Cost effective firewall delivering the benefits of virtualization through fast provisioning, unlimited scalability and eliminating your need to maintain a physical network firewall.
{% endtab %}
{% endtabs %}
## COLT FIREWALL FEATURES
Our next generation firewall includes the following key features:
* Standard Firewall
* Network/Port Address Translation
* Application awareness
* Intrusion Detection/Prevention System (IDS/IPS)
* Anti-virus, anti-spam and malware protection
* Advanced Threat Prevention
## BENEFITS AT A GLANCE
* Protect\
against revenue loss and safeguard your internal information due to fraud and security driven outages.
* Fully managed\
by Colt’s cyber security experts to keep your network safe, so you can stay focused on growing your business.
* Control\
escalating IT security costs and operational processes.
* Range of service options\
and feature-set tailor-made to address your security policy requirements.
## WHY COLT MANAGED SECURITY SERVICES
### SECURITY EXPERTISE AT HAND
Trust Colt to ensure your firewall solution is properly maintained and updated.
### LOWER TOTAL COST OF OWNERSHIP
Do not worry about recruiting and managing expensive security experts in house.
### KEEP PACE WITH TECHNOLOGY
Colt updates its solutions and technology as times change and threats evolve.
### ONE-STOP-SHOP FOR NETWORK AND MANAGED SECURITY
To ensure you have an end-to-end control and reduce overheads to manage multiple vendors.
# IP GUARDIAN
## AUTOMATED DISTRIBUTED DENIAL OF SERVICE ATTACK MITIGATION
Distributed Denial of Service (DDoS) attacks are becoming a major risk to service availability of mission critical, internet based applications. And for Colt IP Access customers, Colt IP Guardian DDoS protection service is the solution. IP Guardian will automatically filter DDoS attacks within seconds and without the necessity for human intervention, rerouting or tunnelling. IP Guardian can protect all Colt IP Access users regardless of the type or number of IP addresses used.
#### AUTOMATED THREAT DETECTION AND MITIGATION
IP Guardian provides a full suite of countermeasures that remove distributed denial of service attack traffic while enabling the flow of legitimate traffic – all without interrupting the network. It is proven to be effective for detecting and removing threats such as high-volume flood attacks, stealth application layer attacks and attacks hidden in SSL packets. It supports both IPv4 and IPv6 infrastructure. Fully automated, IP Guardian keeps your network and services up 24 hours a day, seven days a week, 365 days a year.
#### MITIGATION IN SECONDS
Key to effective mitigation is the ability to identify and block attack traffic while allowing non-attack traffic to flow through to its intended destination. Whether it’s a high-volume flood attack designed to exhaust bandwidth capacity or a targeted attack looking to bring down a website, IP Guardian can isolate and remove the attack traffic in as fast as a few seconds. Methods include identifying and black-listing malicious hosts, IP location-based mitigation, protocol anomaly-based filtering, malformed packet removal and rate limiting (to gracefully manage non-malicious demand spikes). Mitigations can be automated or left to be manually triggered by the customer.
#### REAL-TIME REPORTING
Our real-time mitigation dashboard is a single screen that shows users exactly what is generating a DDoS alert and what effect the countermeasures are having on the attack. If requested, it provides the ability to modify countermeasures and delivers full packet capture and decode to get a detailed view of both normal and attack packet streams. This information is stored for future reference and management reporting. All IP Guardian customers will get access to this reporting via a dedicated website.
#### UNLIMITED MITIGATIONS
IP Guardian DDoS mitigation is unlimited. A fixed monthly fee covers all mitigations, regardless of the number of mitigations per year or the size of the attack. The customer is charged for clean traffic bandwidth based on the bandwidth of the related IP Access which will set the price of the service, and there are no additional or hidden costs.
## KEY BENEFITS
* DDoS Protection in the Backbone\
Colt implements the DDoS protection directly in the network – no rerouting, tunnelling or specific IP requirements.
* Fully automated mitigation\
Fully automated mitigation is triggered within seconds, once DDoS attack is detected, and no manual intervention is necessary.
* Unlimited mitigation, no hidden costs\
A fixed monthly fee covers all mitigations, regardless of the number of mitigations or the size of the attack.
* High availability\
The solution is deployed across the Colt IP backbone at strategic locations.
* Flexible\
Customers can choose to protect just mission critical traffic or all IP ranges.
* Excellent customer service\
Our customer service is always available to help.
# Secure Service Edge (SSE)
#### Helping organisations secure users, data and applications in a cloud-first world
### WHY DO ORGANISATIONS NEED SECURE SERVICE EDGE (SSE)?
The way organisations consume technology has fundamentally changed. Applications are increasingly delivered through SaaS platforms and using cloud environments. Employees work from offices, homes and anywhere in between. Traditional network security architectures were designed around a corporate perimeter that no longer exists. Secure Service Edge and ZTNA addresses these challenges by moving security closer to users, helping to develop a zero-trust approach to applications and data.
### WHAT ARE THE CHALLENGES WITH TRADITIONAL SECURITY APPROACHES?
Traditional security approaches evolve over time, leaving a mix of legacy products and unknowns. This creates operational complexity, and increases management overheads, whilst making it difficult to maintain consistent security policies. Common challenges include limited visibility of SaaS usage, complex remote access solutions, inconsistent policy enforcement, rising infrastructure costs and increasing cybersecurity risk. STAT FROM COST OF COMPLEXITY
### WHY COLT SECURE SERVICE EDGE?
Colt combines consulting expertise, managed services and leading SSE technologies to help organisations accelerate security transformation whilst reducing risk and operational complexity.
Our SSE solution protects users, applications and data through a unified cloud-delivered security platform that follows users wherever they work. The platform can integrate with a variety of SD WAN technologies and partners to create a broader SASE solution aligned to business requirements.
We draw on expertise and technologies from specialist security partners to ensure we offer our customers the right SSE for their requirements, including Zscaler, Fortinet, Netskope and Versa.
### HOW COLT SECURE SERVICE EDGE HELPS
Colt Secure Service Edge consolidates multiple security technologies into a unified cloud-delivered framework, enabling organisations to secure users, devices, applications and data regardless of location. Rather than routing traffic through multiple independent security controls, SSE applies security inspection, access control and policy enforcement through a common architecture that operates closer to users and applications. \
\
**Zero Trust Access Control:** Access decisions can be based on identity, device posture, risk score, location and application sensitivity. Users receive access only to authorised resources, reducing attack surface and limiting lateral movement. \
\
**Secure Internet and SaaS Access:** Internet and SaaS traffic is inspected for malware, phishing attempts, shadow IT activity, data exfiltration and policy violations without relying on traditional backhaul architectures. \
\
**Cloud Application Visibility and Control:** Application discovery, SaaS risk assessment, user activity monitoring and cloud governance capabilities provide greater visibility and control of cloud environments. \
\
**Advanced Data Protection:** DLP capabilities inspect content in motion and can trigger actions including blocking, encryption, quarantine, alerting and logging. \
\
**Integrated Threat Protection:** Combines malware inspection, sandboxing, behavioural analysis, threat intelligence and advanced detection techniques to reduce cyber risk. \
\
**Consistent Security Everywhere:** Policies follow users whether they connect from corporate offices, branch locations, home offices or mobile environments. \
\
**Managed Service Delivery:** Colt provides consultancy services that can assist through design, onboarding, policy implementation, service monitoring, reporting, incident management and ongoing optimisation.
### HOW COLT DELIVERS SECURE SERVICE EDGE
To deliver SSE, Colt works alongside your business to architect and install the best-fit for your business needs and security profile.
**Discovery:** Assessment of users, applications, compliance requirements and business objectives. \
\
**Design:** Development of target architecture, policy models and integration requirements. \
\
**Deployment:** Configuration, onboarding, testing and migration activities. \
\
**Ongoing Management:** Monitoring, incident management, reporting, vendor engagement, change management and service assurance through Colt's managed service framework. This includes managed security services working alongside Colt’s security partners.
**Optimisation** Ongoing review of services, utilisation and efficacy to ensure the solution is delivering what you expect and need to keep your business secure.
### SUPPORTING ZERO TRUST AND NIST CYBERSECURITY FRAMEWORK INITIATIVES
**Identify:** Improve visibility of users, devices, applications and cloud services, including shadow IT discovery. \
\
**Protect:** Enforce Zero Trust policies, secure internet access, protect sensitive information and apply consistent controls. \
\
**Detect:** Monitor activity, identify anomalous behaviour and detect advanced cyber threats. \
\
**Respond:** Support security operations through alerting, reporting and rapid policy enforcement. \
\
**Recover:** Improve cyber resilience through cloud-delivered security controls and reduced dependence on legacy architectures.
### BENEFITS AT A GLANCE
SSE enables you to secure users wherever they work. It protects access to SaaS, cloud and private applications. Our SSE enables you to reduce the attack surface through Zero Trust principles. Businesses can improve visibility, support compliance initiatives, strengthen data protection, simplify operations and enhance user experience.
Typical Customer Outcomes
* Improved security posture
* Modernised remote access architectures
* Improved cloud visibility
* Strengthened compliance
* Simplified operations
* Greater support for hybrid working and multi-location strategies
* Creating a foundation for broader SASE transformation
### SECURITY EXPERTISE BACKED BY CONSULTING AND PROFESSIONAL SERVICES
Boxes and wires alone can’t secure at business. Colt's consulting, professional services and managed security teams bring expertise, real-world experience and human intelligence that can support organisations throughout every stage of their security transformation journey. \
\
Services can include:
* security strategy workshops,
* SSE and SASE assessments
* Zero Trust adoption planning
* NIST Cybersecurity Framework alignment reviews
* security architecture assessment
* cloud security transformation programmes
* compliance initiatives,
* migration services
* operational maturity assessments.
All of which can help you ensure that SSE operates as part of an effective wider security strategy or implementation.
### QUESTIONS? LET'S TALK
Whether you are looking to replace legacy VPN infrastructure, improve cloud security visibility, strengthen data protection controls or build a roadmap towards Zero Trust and SASE, Colt can help. \
\
Our security consultants, solution architects and managed service specialists can assess your current environment, identify opportunities for improvement and design a Secure Service Edge solution aligned to your business, risk and compliance objectives. \
\
For more information, please contact your Colt Account Manager or visit [www.colt.net](https://www.colt.net) to arrange a discussion.
# PRIZMNET
Colt PrizmNet financial extranet
#### COLT PRIZMNET: CONNECT TO THE CAPITAL MARKETS ECOSYSTEM
In today’s competitive capital markets landscape, market participants need to move fast to seize new opportunities. For many of these firms, accessing the right content and services – on time – remains a challenge.
Are you a provider of financial services, applications or market data looking to reach a growing community of capital markets participants? What if you could ensure rapid, reliable access to your services? What if your services could be delivered over a robust, scalable, transparent, low-latency infrastructure dedicated to capital market participants that could manage market spikes and expanding data volumes?
The Colt PrizmNet financial extranet connects exchanges and other providers of financial content – including market data, research and other services – to an ecosystem consisting of over 15,000 participants worldwide. It is based on a private network owned by Colt with deterministic low latency, guaranteeing a reliable, consistent, and transparent content delivery to firms worldwide.
The financial extranet has been designed in consultation with a range of investment banks, asset managers, brokers and other financial services providers, enabling you to reach a growing community of capital markets firms that wish to take advantage of new services and content to support their trading strategies.
#### THE COLT PRIZMNET COMMUNITY
Colt has been serving the financial services sector for over 30 years. Today, Colt’s Capital Markets solutions cover over 180 exchanges and liquidity venues globally. With a well-established presence in Europe, Asia and North America, Colt enables a trusted community of 15,000+ financial sector firms worldwide.
Our solutions are designed to reduce risk and complexity and accelerate your time to market with rapid implementation, end-to-end SLAs, flexible contracts and service-based pricing.
The Colt PrizmNet financial extranet leverages our award winning and highly secure and resilient global network. That means your content and services are delivered over a highly reliable and scalable network with guaranteed low and deterministic latency to firms worldwide.
With global economic trends continuing to shift, Colt’s strong foothold in the financial sector ensures we’re already embedded in the markets that matter – giving you faster, more seamless access when agility is essential.
## COLT AT A GLANCE
* Global reach and network connections into 230+ cities
* 24k+ buildings directly connected
* 20k+ customers in 40 countries
* 30+ carrier neutral Colt data centres
* 560+ connected 3rd party data centres
* 90+ market data feeds
* Direct market access to 50+ cross asset class venues
* Exchange colocation at 30+ venues globally
## THE COLT PRIZMNET SOLUTION
### SELF-SERVICE PORTAL
* The portal enhances client experience by allowing you to manage technical configuration data and workflows for connection approval. It also gives potential customers of your services the ability to browse, get quotes and order new services online.
### ADVANCED NETWORK REPORTING
* The Colt PrizmNet portal also offers near real-time network performance reporting of all services and highly granular reporting into traffic flows.
### SUPERIOR BUSINESS FOCUSED SLAS
* The financial extranet is supported by Colt’s highly reliable and secure network, meaning we have full control over its delivery. That translates into superior service and delivery SLAs, covering availability, performance, delivery and response times. Moreover, our highly responsive capital markets support desk enables a seamless onboarding and servicing experience.
### RELIABLE AND DETERMINISTIC LATENCY
* The private, dedicated infrastructure provides a secure communications platform with guaranteed deterministic low latencies. The engineering, traffic routing and network servicing have been designed to meet the requirements of capital markets firms.
## KEY BENEFITS
{% columns %}
{% column %}
#### GLOBAL REACH
Rapid access to an ever-growing community of 15k+ capital markets participants
{% endcolumn %}
{% column %}
#### GUARANTEED DETERMINISTIC LATENCIES
Guaranteed deterministic latencies for the delivery of content and services
{% endcolumn %}
{% column %}
#### SELF-SERVICE PORTAL
Self-service portal for easy access to the capital markets ecosystem
{% endcolumn %}
{% column %}
#### SUPERIOR SLAS
Superior SLAs and near real time network performance monitoring
{% endcolumn %}
{% endcolumns %}
## ABOUT COLT CAPITAL MARKETS
Colt delivers highly secure, on-demand services that are designed to meet the stringent requirements and speed of the financial markets.
Our Capital Markets offering brings together a specialised team of experts and the ownership and control of the underlying infrastructure – from the fibre in the ground to the overlaying infrastructure.
More than 400 Capital Markets firms worldwide rely on Colt to help them maintain and grow their market share.
Our history in serving the needs of Capital Markets firms started in the City of London over 25+ years ago and expanded into the key financial hubs in Europe, Asia and North America. Following the acquisition and integration of MarketPrizm in 2011 and KVH in 2014, Colt has the service portfolio and reach to support Capital Markets firms on a global scale.
# COLT CAPITAL MARKETS SOLUTIONS
Colt has been providing a broad range of technology solutions to financial services clients for more than 30 years. Today, tier 1 sell-side institutions, buy-side participants, technology vendors and international exchanges rely on Colt’s capabilities, experience and ultra-low latency network to connect to a wide financial ecosystem across multiple asset classes and geographies.
At Colt, we have the expertise and the solutions that span the entire trade lifecycle, to help financial companies thrive and reach their business goals.
### **COLT CAPITAL MARKETS AT A GLANCE**
### PrizmNet MARKET COVERAGE
### **CAPITAL MARKETS PORTFOLIO**
**DEDICATED CONNECTIVITY**
Fully managed, resilient and bespoke network based on the Colt IQ Network.
**ULTRA-LOW LATENCY**
Highly-secure, ultra-low latency network services for high-frequency trading (HFT).
**MARKET DATA**
Market data feeds from 80+ exchanges and liquidity venues worldwide.
**HOSTING SERVICES**
Exchange colocation and proximity hosting solutions to support trading functions as well as back-up and disaster recovery.
**FINANCIAL EXTRANET**
Colt PrizmNet – a global ecosystem connecting market participants, exchanges and providers of trading and regulatory solutions.
**COLT PRIZMNET IN THE CLOUD**
By connecting to Colt PrizmNet, market participants can interconnect with major Cloud Service Providers like AWS, Microsoft Azure, Google Cloud and IBM Cloud.
### **ULTRA-LOW LATENCY NETWORK**
Designed for the most demanding high-frequency trading needs of buy- and sell-side firms, our ultra-low latency network services are built on high-speed fiber links and use the smallest possible number of media converters, hops and network devices. Our metro, regional and international routes connect you to all the major global venues.
### COLT PrizmNet
The Colt PrizmNet financial extranet connects exchanges and other providers of financial content – including market data, research and other services – to an ecosystem consisting of over 10,000 capital markets firms worldwide.
### **ONE-STOP-SHOP SOLUTIONS**
From hosting, managed services, to our dedicated connectivity, Colt provides a one-stop-shop service to enable: better network utilisation, cost effectiveness, faster time to market, and a hassle-free process.
* Multilingual capabilities to enable smooth communication
* End-to-end fully managed solutions and managed support & service offering available
* Turnkey access to local financial ecosystems
* 24 x 7 English/localised operations
* Stringent customer-centric SLAs for high availability
* Multi-venue and multi-broker access
### **COLT SOLUTION MATRIX TO KEY EXCHANGES IN ASIA**
| Exchange acronym | Exchange | Exchange Data Centre | Trading access | Market data | Feed/asset classes |
| ---------------- | ------------------------------------------ | --------------------------- | -------------- | ----------- | ---------------------------------------------------------------- |
| ASX | Australia Securities Exhange – Equities | ALC Artarmon | Y | Y | Equities |
| ASX | Australia Securities Exhange – Derivatives | ALC Artarmon | Y | Y | ASX 24 Derivatives |
| CXA | CBOE Australia (formerly Chi-X) | Equinix Sydney SY2 | Y | Y | Equities |
| JPX/TSE | Tokyo Stock Exchange | TDC1 / @ Tokyo | Y | Y | Flex MBO, MBO BC & Flex Standard |
| JPX/OSE | Osaka Exchange | TDC1 / @ Tokyo | Y | Y | Derivatives - HFT, Full Tick, Market Info non-HFT |
|
JPX/ | | | | | |
| TOCOM
| Tokyo Commodity Exchange | TDC1 / @ Tokyo | Y | Y | ITCH feed |
| SBIJ | SBI Japannext | @ Tokyo | Y | Y | ITCH Feed (J, N, X, U Markets) |
| NSE | Nagoya Stock Exchange | @ Tokyo | N | Y | Equities |
| JAX | Japan Alternative Exchange | @ Tokyo | N | Y | Equities |
| SSE | Shanghai Stock Exchange | HK1 / Colt HKDC1 | N | Y | Listed equities, funds, derivative (options), bonds, Index |
| SZSE | Shenzhen Stock Exchange | HK1 / Colt HKDC1 | N | Y | Equities, options, Index |
| CFFEX | China Financial Futures Exchange | HK1 / Colt HKDC1 | N | Y | Level 2 of all contracts |
| ZCE | Zhengzhou Commodity Exchange | HK1 / Colt HKDC1 | N | Y | Level 2 of all contracts |
| SHFE | Shanghai Futures Exchange | HK1 / Colt HKDC1 | N | Y | Level 1+ (5 price levels) of all contracts |
| INE | Shanghai International Energy Exchange | HK1 / Colt HKDC1 | N | Y | Level 1+ (5 price levels) of all contracts |
| HKEx | Hong Kong Stock Exchange - Equities | HK1 / Colt HKDC1 | Y | Y | Equities OMD-C SF (Full Tick) |
| HKEx | Hong Kong Stock Exchange - Derivatives | HK1 / Colt HKDC1 | Y | Y | Derivatives OMD-D DF (Full Tick) |
| TWSE | Taiwan Stock Exchange | DHT | Y | Y | Equities / ETFs |
| TPEX | Taipei Exchange | DHT | Y | Y | Equities / ETFs |
| TAIFEX | Taiwan Futures Exchange | DHT | Y | Y | Derivatives (Futures / Options) |
| KRX | Korea Exchange - Equities | Colt Proximity Seoul | Y | N | N/A |
| KRX | Korea Exchange - Derivatives | Koscom Busan Derivatives DC | Y | N | N/A |
| NXT | Nextrade | KT Yeouido | N | Y |
Equities , ETF (soon) |
| BM
| | | | | |
| BM | Bursa Malaysia | N/A | N | Y | Equities (10 market depth), Bursa Sectorial Indices, Derivatives |
| SGX | Singapore Exchange - Equities | SG1 | Y | Y | Equities SMDF |
| SGX | Singapore Exchange - Derivatives | SG1 | Y | Y | Derivatives DMDF |
| SET | Stock Exchange of Thailand | N/A | Y | Y | Equities |
| TFEX | Thailand Futures Exchange | N/A | Y | Y | Derivatives |
| AsiaNext | AsiaNext | SGCloud | Y | N | Digital assets |
#### For more information, please contact us on:
\
[www.colt.net/solutions/industries/capital-markets](https://www.colt.net/solutions/industries/capital-markets)
{% hint style="info" %}
To find out more contact us at:
Visit: [www.colt.net/capital-markets](https://www.colt.net/capital-markets)
{% endhint %}
# COLT MARKET DATA IN THE CLOUD
### EASILY MOVE WORKLOADS TO AWS FROM COLO TO CLOUD
As businesses increasingly rely on cloud computing to meet their data processing and storage needs, and as a leading financial services provider, Colt recognises the importance of helping our customers transition their workloads to cloud environments. However, delivering unprocessed multicast market data from exchange colocation sites to the cloud has always posed a significant challenge.
Traditional solutions have often involved converting multicast data to unicast via middleware or software layers, which can be time-consuming and costly for our customers. At Colt Capital Markets, we have developed a solution that eliminates the need for middleware or any data conversion. Our cutting-edge technology allows us to deliver raw multicast market data directly to our customers’ cloud environments in its original format, ensuring seamless integration with their applications.
With our solution, customers can easily move their workloads to the cloud and subscribe to the data in the same way they would at the colocation site.
### MARKET DATA IN THE CLOUD AS A SERVICE
Colt has years of experience connecting on-premise sites to multiple cloud providers worldwide and covering 500 buildings. We have honed our expertise in delivering reliable cloud connectivity solutions to our customers.
At Colt, we are uniquely positioned to bundle our connectivity and market data services, enabling us to offer a fully managed solution to our customers. Our solution includes the management of all connectivity from the stock exchange within the colocation site, as well as the transport of data to the closest AWS onramp through our dedicated financial extranet, PrizmNet.
We have deployed virtual distribution points of presence (POPs) within various AWS availability zones, allowing customers to connect their virtual private cloud (VPC) to Colt and receive the data. At Colt Capital Markets, we are committed to providing a hassle-free experience for our customers, managing all aspects of the cloud connectivity solution and ensuring seamless integration with their workflows.
### MONITORING AS A SERVICE
Our cloud offering is supported by our Market Data Monitoring Service (MMS), which provides our customers with critical visibility, traceability, and alerting in the event of packet loss.
Market data is monitored at multiple locations within our infrastructure to ensure its cleanliness and integrity. This includes monitoring at source within the stock exchange, in transit as it moves through PrizmNet POPs before entering the cloud, and finally, within our virtual POP before handing it off to customers.
By monitoring the data at multiple points within our infrastructure, we can quickly identify any issues or bottlenecks and calculate latency through the network. Our Market Data Monitoring Service is an essential component of our cloud offering, providing customers with the peace of mind that their data is being monitored every step of the way.
### TIME TO MARKET
By adopting our cloud connectivity solution, customers can accelerate their application deployment timelines compared to traditional on-premise setups. Our solution is entirely provided as a service, including connectivity and monitoring, which eliminates the need for customers to deploy any physical infrastructure. This is especially advantageous as hardware timelines continue to be slow, and our solution significantly reduces time to market.
With Colt’s cloud connectivity solution, customers can go live with their applications much faster than before, enabling them to stay ahead of their competitors and capitalise on market opportunities.
### FINAL COMMENTS
We are pleased to announce that after a successful proof of concept (POC), we have advanced to full productisation and are excited to offer this state-of-the-art solution to our customers. Our team has worked diligently to ensure that the solution is reliable, scalable, and delivers the performance that our customers require.
We are confident that this solution will help our customers meet their cloud connectivity needs and enable them to operate their business more efficiently.
### BENEFITS AT A GLANCE
* Raw multicast data in AWS
* Faster time to market
* Reduced TCO
* Increased flexibility
* Provided as a service
* Built-in monitoring
### ABOUT COLT CAPITAL MARKETS
Colt’s financial market solutions are underpinned by the Colt IQ Network – a 100Gbps optimized intelligent network –distributed to more than 31,000 on net buildings, 1,000 data centres and hundreds of data network connection points around the globe. With flexibility and agility to meet the market’s requirements, Colt continues to enhance its connectivity offering to ensure its market leadership across the world.
#### For more information, please contact us on:
\
[www.colt.net/solutions/industries/capital-markets](https://www.colt.net/solutions/industries/capital-markets)
{% hint style="info" %}
To find out more contact us at:
Visit: [www.colt.net/capital-markets](https://www.colt.net/capital-markets)
{% endhint %}
# REGIONS
Explore Colt Capital Markets regional connectivity and market-access solutions.
Connect to regional financial markets through Colt Capital Markets and PrizmNet.
Explore country-specific connectivity, exchange access, and market data services.
{% hint style="info" %}
Colt PrizmNet connects firms to a global capital markets ecosystem.
{% endhint %}
### Asia-Pacific
# Trade in Malaysia with Colt PrizmNet
#### **Join the growing number of market participants accessing ASEAN Financial Markets via Colt PrizmNet.**
Bursa Malaysia is one of the largest exchanges in Southeast Asia with over 900 listed companies. Its diverse product range includes equities, derivatives, off-shore, and Islamic assets as well as Exchange Traded Funds (ETFs), Real Estate Investment Trusts (REITs) and Exchange Traded Bonds and Sukuk (ETBS).
#### **With PrizmNet you can access Market Data for the following Bursa Malaysia products today:**
* Equities (10-market depth)
* Bursa Sectorial Indices (Real Time)
### APAC MARKETS
Delivered via secure and resilient lines from the local markets to our PrizmNet PoPs across Europe, North America, and Asia, global clients can access these markets via x-connects to their own environments via lastmile circuits to another data centre or office, or via one of our many Global PrizmNet PoPs. Underpinned by PrizmNet’s deterministic, low latency network and superior SLA guarantees, connectivity can be turned on quickly and efficiently for both existing & new PrizmNet clients.
PrizmNet currently supports some of the largest exchanges in Asia, including JPX, SGX, Stock Exchange of Thailand (SET), Thailand Futures Exchange (TFEX), Taiwan Stock Exchange, and National Stock Exchange of India (NSE IFSC).
### **COLT PRIZMNET: CONNECT TO THE CAPITAL MARKETS ECOSYSTEM**
* Colt PrizmNet connects a global capital markets ecosystem of 160+ exchanges, brokers and service providers; and 10,000+ market participants.
* Colt PrizmNet was designed in consultation with investment banks, asset managers, brokers and other financial services providers. It enables capital markets firms to connect to new markets and clients quicker, which is vital in an environment where trading opportunities are short-lived.
* A dedicated private network with deterministic low latency guarantees reliable, consistent and transparent content delivery to firms in the US, Europe and Asia.
### FEATURES
**Colt PrizmNet key benefits**
* Global reach: rapid access to an ever-growing community of 10k+ capital markets participants
* Guaranteed deterministic latencies for the delivery of content and services
* Self-service portal for easy access to the capital markets ecosystem
* Superior SLAs and near-real-time network performance monitoring
**Colt at a glance**
* Global reach and network connections into 230+ cities
* 32k+ buildings directly connected
* 25k+ customers globally
* 30+ carrier-neutral Colt data centres
* 1,100 connected 3rd party data centres
* 80+ market data feeds
* Direct market access to 50+ cross-asset class venues
* Exchange colocation at 30+ venues globally
# Colt Capital Markets Thailand
#### **Join the growing number of market participants accessing ASEAN Financial Markets via Colt PrizmNet.**
As a licensed market data provider, we offer raw and normalized market data from Stock Exchange of Thailand (SET) and Thailand Futures Exchange (TFEX).
\
**Stock Exchange of Thailand (SET)** is the second largest exchange in Southeast Asia with over 780 listed companies on both the main board and secondary exchange (Market for Alternative Investment, MAI). Besides common stocks, investors can trade in ETF, REIT, derivative warrants and depository receipts.
\
With PrizmNet you can access Market Data for the following SET products:
\
**Equity (Common Stock, Foreign Stock, Warrant) , ETF (Equity Index) for main SET and mai (Market for Alternative Investment) markets**
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**Thailand Futures Exchange (TFEX)** is a subsidiary of SET, set up in 2004 as a derivatives exchange. Its product offerings include SET50 Index Futures, SET50 Index Options, Gold Futures, Rubber Futures, Currency Futures, Interest Rate Futures, and Single Stock Futures. Block trading and extended trading hours of Precious Metals Futures is also available.
\
With PrizmNet you can access Market Data for the following TFEX products:
\
**Derivatives (Futures, Options) for Index, Single Stock, Interest Rate, Currency, Metal, Energy, Agriculture**
#### Colt PrizmNet: Connect to the Capital Markets ecosystem
* Colt PrizmNet connects a global capital markets ecosystem of 160+ exchanges, brokers and service providers; and 10,000+ market participants
* Colt PrizmNet was designed in consultation with investment banks, asset managers, brokers and other financial services providers. It enables capital markets firms to connect to new markets and clients quicker, which is vital in an environment where trading opportunities are short-lived
* A dedicated private network with deterministic low latency guarantees reliable, consistent and transparent content delivery to firms in the US, Europe and Asia
### Colt PrizmNet
### ULTRA LOW LATENCY
Our highly secure, ultra low latency network services are designed to meet the high-frequency trading (HFT) needs of the most demanding buy-side and sell-side firms.
\
Colt provides ultra low latency networks to Thailand, between the Stock Exchange of Thailand (SET) to the Hong Kong Stock Exchange (HKEX); and between SET to the Singapore Stock Exchange (SGX).
### **MANAGED COLOCATION AND HOSTING SERVICES**
When every millisecond counts, you need to get your infrastructure as close as possible to the matching engines at the venues where you trade. We offer managed colocation and hosting services in SET and TFEX.
\
From hosting, managed services, to our dedicated connectivity, Colt provides a one-stop-shop service to enable: better network utilisation, cost effectiveness, faster time to market, and a hassle-free process.
### COLT AT A GLANCE
* Global reach and network connections into 200+ cities
* 31k+ buildings directly connected
* 25k+ customers globally
* 30+ carrier-neutral Colt data centres
* 1,000+ connected 3rd party data centres
* 80+ market data feeds
* Direct market access to 50+ cross-asset class venues
* Exchange colocation at 30+ venues globally
# Colt Capital Markets Taiwan
Colt is a licensed market data vendor and network service provider in Taiwan. We offer raw and normalised market data from Taiwan Stock Exchange (TWSE), Taipei Exchange (TPEx) and Taiwan Futures Exchange (TAIFEX). Colt offers ultra-low latency circuits between Taiwan, Hong Kong and Tokyo. In addition, Colt also has PrizmNet capability offering access to capital market content providers, including market data from all three of the Taiwanese exchanges delivered through strategic PoPs globally
### ABOUT THE TAIWAN MARKET
Taiwan is one of the most active securities markets in the Asia-Pacific region with all listed securities being issued without physical stock certificates. It is the 5th largest stock market globally. Foreign investors hold 47.4% of the market capitalization and account for 35.3% of total trading value per Taiwan Stock Exchange Jan 2026 Market Insight article.
**In Taiwan, there are three exchanges:**
* **Taiwan Stock Exchange** is the market for larger, more established companies. As of the end of 2024, the TWSE market size consisted of 1,031 listed companies (946 domestic and 85 foreign primary), 174 ETFs, 21 ETNs, 35,777 listed warrants, 6 REITs and 10 TDRs, providing investors with diverse products.
* **Taipei Exchange** was setup in 1994 to serve over-the-counter market and bond trading. Listing on TPEx can be a step towards TWSE listing. As at the end of 2025, there were 874 companies listed on the TPEx Mainboard with a total market capitalization reaching NT$7.41 trillion per its 2025 Annual Report.
* **Taiwan Futures Exchange** was established in 1997 to facilitate the development of Taiwan’s futures market. There are more than 300 products currently listed for trading which covers stock index futures and options, single stock futures, equity options, gold futures and options, and currency futures. There are two versions of market data available: Core (netted information) and Ultra (un-netted information). Both offer price aggregated order book data up to order book depth five.
**Colt PrizmNet: Connect to the Capital Markets ecosystem**
* Colt PrizmNet connects a global capital markets ecosystem of 160+ exchanges, brokers and service providers, and 10,000+ market participants
* Colt PrizmNet was designed in consultation with investment banks, asset managers, brokers and other financial services providers. It enables capital markets firms to connect to new markets and clients quicker, which is vital in an environment where trading opportunities are short-lived
* A dedicated private network with deterministic low latency guarantees reliable, consistent and transparent content delivery to firms in the US, Europe and Asia
### COLT PRIZMNET
### ULTRA-LOW LATENCY
Colt provides ultra low latency networks between Taiwan, Hong Kong and Tokyo.
\
Our highly secure, ultra low latency network services are designed to meet the High-Frequency Trading (HFT) needs of the most demanding buy-side and sell-side firms. They are strategically designed to use as few media converters, hops, and network devices as possible to provide connectivity with minimal hops over the fastest routes to deliver optimum network speed and performance.
### COLT PROXIMITY HOSTING
Colt offers proximity hosting at TWSE, TPEx and TAIFEX. As an end-to-end solution provider, Colt offers all components for a smooth and fast deployment of vital trading infrastructure. Colt Proximity Hosting is a cost-effective alternative to Colt Exchange Colocation and comes with the same comprehensive level of service, such as:
* End-to-end fully managed solutions
* Turnkey access to local financial ecosystems
* 24/7 English/localised operations
* Stringent customer-centric service level agreements (SLAs) for high availability
* Multi-venue and multi-broker access
### COLT AT A GLANCE
* Global reach and network connections into 200+ cities
* 31k+ buildings directly connected
* 25k+ customers globally
* 30+ carrier-neutral Colt data centres
* 1,000+ connected 3rd party data centres
* 80+ market data feeds
* Direct market access to 50+ cross-asset class venues
* Exchange colocation at 30+ venues globally
# Colt Capital Markets South Korea
### COLT IN SOUTH KOREA
Colt offers proximity hosting services at the Koscom Derivatives Proximity data centre in Busan and the KT Yeouido data centre in Seoul. Colt has been the market dominant broker-neutral provider for the past 13 years. Colt has a long and trusted partnership with Korea Exchange (KRX) and Koscom, and is expanding its partnership with Nextrade to support buyside clients for the Korean market’s trading infrastructure.
### KOREA EXCHANGE (KRX) AND KOSCOM
The Korea Exchange is South Korea’s primary securities and derivatives exchange, covering equities, bonds, and a wide range of derivatives products. Koscom, founded in 1977, provides the core trading systems, market data platforms, and connectivity that power Korea’s capital markets. Colt has worked closely with Koscom for over a decade, delivering low-latency infrastructure and services that help market participants access and trade efficiently in the Korean market.
### NEXTRADE (NXT)
Nextrade (NXT) is a newly established alternative trading venue in South Korea, designed to complement the country’s existing market framework. It offers extended trading hours from 8:00 to 20:00 KST, competitive transaction fees, and advanced order capabilities such as Smart Order Routing (SOR). Through its growing partnership with NXT, Colt provides low-latency connectivity, hosting, and market data services, applying the same high standards of performance and reliability trusted by leading market infrastructures in the region.
### COLT PROXIMITY HOSTING
Colt provides proximity hosting services at Koscom data centre in Busan and the KT Yeouido data centre in Seoul. As an end-to-end solution provider, Colt offers all components for a smooth and fast deployment of vital trading infrastructure. Colt Proximity Hosting comes with a comprehensive level of service, such as:
* End-to-end fully managed solutions
* Turnkey access to local financial ecosystems
* 24/7 English/localised operations
* Stringent customer-centric service level agreements (SLAs) for high availability
* Multi-venue and multi-broker access
### COLT PROXIMITY HOSTING IN SOUTH KOREA
### ULTRA LOW LATENCY NETWORK
Colt provides ultra low latency network services connecting Busan, Hong Kong and Tokyo. Our network is the fastest available between Busan and Tokyo, and ranks among the top performers on other major routes in the region.
Our highly secure, ultra low latency network services are designed to meet the High-Frequency Trading (HFT) needs of the most demanding buy-side and sell-side firms. They are strategically designed to use as few media converters, hops, and network devices as possible, providing connectivity with minimal hops over the fastest routes to deliver optimum network speed and performance. Our metro, regional and international routes connect you to all major global trading venues.
Contact us to learn about the latest latency figures.
### **COLT AT A GLANCE**
* Global reach and network connections in 230+ cities
* 32,000+ buildings directly connected
* 275+ connected cloud PoPs worldwide
* 1,100+ connected 3 party data centres
* 80+ market data feeds
* Direct market access to 50+ cross-asset class venues
* Exchange colocation at 30+ venues globally
# CAPITAL MARKETS (US)
Accelerate Your Growth with Colt Capital Markets in the US
## EMPOWERING CUSTOMERS TO UNLOCK NEW FINANCIAL MARKETS WITH EASE
### CONNECTING YOU TO NEW OPPORTUNITIES
Ongoing global demand for access to the US securities market – the largest liquidity market – is driving growth and high demand for access to this financial region.
The U.S. equity markets represent [42.6% of the $115.0 trillion in global equity market cap](https://www.sifma.org/resources/research/statistics/fact-book/), or $49.0 trillion; this is 3.9x the next largest market, the EU. With U.S. fixed-income markets comprising 39.3% of the $140.7 trillion securities outstanding across the globe, this is also 2.1x larger than the EU market. Entities globally, whether EU, Asian or trans-American, need secure, resilient and always-on access to this fruitful trading ecosystem.
## WHY COLT
Colt has been serving the financial services sector for over 30 years. Today, Colt’s Capital Markets solutions cover over 180 exchanges and liquidity venues globally. With a well-established presence in Europe, Asia and North America, Colt enables a trusted community of 10,000+ financial sector firms worldwide.
Our solutions are designed to reduce risk and complexity and accelerate your time to market with rapid implementation, end-to-end SLAs, flexible contracts and service-based pricing.
Colt has made significant investments to expand its US market data infrastructure to ensure secure, non-disruptive low latency market data feeds to its global network by adding new Points of Presence (PoPs) in New York and upgrading existing backbones and infrastructure. This guarantees that customers benefit from the bandwidth and speed necessary to handle high data volumes from US Exchanges. This expansion, within the US markets, builds on a decade-long presence in the US that connects clients to major North American exchanges.
## COLT’S EXPANDED MARKET CONNECTIVITY
As part of our continued North American expansion, we are enhancing our PrizmNet network to provide seamless connectivity to a diverse portfolio of key markets. This expansion lets us offer you greater access, speed, and reliability so that you can strategically engage in these markets. These features are available in:
* Nasdaq US
* ICE – New York Stock Exchange (NYSE)
* Chicago Mercantile Exchange (CME)
* Options Price Reporting Authority (OPRA)
## KEY FEATURES
### SERVICES AVAILABLE ON PRIZMNET IN SUPPORT OF THE US NASDAQ
* NASDAQ Basic & NLS Plus
* NASDAQ Fund Network (NFN)
* NASDAQ Global Index Data Service (GIDS)
* NASDAQ Level 2 (NQDS)
* NASDAQ TotalView ITCH
* NASDAQ UTP Quotes & Trades
### SERVICES AVAILABLE ON PRIZMNET IN SUPPORT OF ICE AND NYSE
* NYSE OPENBOOK ULTRA
* NYSE ORDER IMBALANCE
* NYSE ARCABOOK
* NYSE AMERICAN ORDER IMBALANCE
* NYSE BQT
* CTA NETWORK
* ICE Global Index Feed
* NYSE Pillar
### SERVICES AVAILABLE ON PRIZMNET IN SUPPORT OF CME
* Chicago Board of Trade (CBOT)
* New York Mercantile Exchange (NYMEX)
* The Commodity Exchange (COMEX)
* Minneapolis Grain Exchange (MGEX)
* Bursa Malaysia Derivatives (BMD)
* EBS FX
* CME FX Spot +
* BrokerTec
* Benchmarks
* Indexes (S\&P, Dow Jones, Bloomberg, CF Crypto)
### SERVICES AVAILABLE ON PRIZMNET IN SUPPORT OF OPRA
* Full OPRA feed
## WHAT DO THESE ENHANCEMENTS MEAN FOR YOU?
### EXTENDED US MARKET REACH
Our extended market reach has led to greater access to key US Exchanges, market data and enhanced services, providing our customers increased connectivity that supports growth and simplifies access to complex markets and datasets.
### HIGHEST LEVEL OF RESILIENCY
Our solution delivers comprehensive resiliency for production environments whilst integrating robust disaster recovery measures if unforeseen disruptions occur.
### SEAMLESS CONNECTIVITY AND SERVICE MONITORING
Combined with Colt’s proprietary Market Data Monitoring System (MMS), our solution delivers low-latency, real-time insights into service performance, ensuring seamless market data feed analysis and usage across the PrizmNet network.
## THE FOUNDATIONS FOR COLT CAPITAL MARKETS SOLUTIONS
Whether you need a physical presence or would like to trade remotely, Colt will build a solution that’s right for you — technically and commercially — and back it up with SLAs that you can count on with 24/7 support. Your solution will be based on our capital market portfolio offerings combined with any third-party capabilities needed to build out a project specific to your needs.
#### EXCHANGE COLOCATION
With access to key market venues, Colt exchange colocation and proximity hosting services will save time and money while improving trading speed and resilience. Managed services, remote hands, cross connects, capacity planning and reporting are also available.
#### ULTRA-LOW LATENCY NETWORK SERVICES
Designed for the most demanding high-frequency trading needs of buy- and sell-side firms, our ultra-low latency network services are built on high-speed fiber links, using the smallest possible number of media converters, hops and network devices. Our metro, regional and international routes connect you to the major trading venues, enabling you to deliver your multi-asset strategies, deal with shorter opportunity cycles or tighter spreads and pull ahead of the competition.
Colt’s financial market solutions are underpinned by the Colt IQ Network – a 100Gbps optimised intelligent network – distributed to more than 32,000+ on-net buildings, 1,100+ data centres and hundreds of data network connection points around the globe.
With the flexibility and agility to meet the market’s requirements, Colt continues to enhance its connectivity offering to ensure its market leadership across the world. To find out more about Colt’s Capital Market solutions visit:
[www.colt.net/capital-markets](https://www.colt.net/capital-markets)
E-mail:
### RELATED
[Colt Hybrid On-Net — View Datasheet](https://www.colt.net/datasheet/colt-hybrid-on-net/)
# APAC Trading Strategy Litepaper
### **EXPANDING YOUR ASIA-PACIFIC TRADING STRATEGY**
#### Supported by Colt Capital Markets
Colt offers proximity hosting services at the Koscom Derivatives Proximity data centre in Busan and the KT Yeouido data centre in Seoul. Colt has been the market dominant broker-neutral provider for the past 13 years. Colt has a long and trusted partnership with Korea Exchange (KRX) and Koscom, and is expanding its partnership with Nextrade to support buyside clients for the Korean market’s trading infrastructure.
### **MAKING YOUR MOVE INTO ASIA PACIFIC**
As growth in Asia-Pacific financial markets continues, new opportunities are emerging across the region. If your firm is considering adding Asia Pacific to its trading strategy, or if you’re already there and want to expand your reach, Colt can help.
Colt has established our Asian Capital Markets footprint since 2012. Today, tier 1 sell-side institutions, buy-side participants, technology vendors and international exchanges rely on Colt’s capabilities, experience and ultra-low latency network to connect to a wide financial ecosystem across multiple asset classes and geographies.
As an end-to-end solution provider, Colt offers all components for a smooth and fast deployment of vital trading infrastructure. Colt Exchange Colocation and Proximity Hosting services are offered at more than 50 key market venues and third-party proximity data centres in Europe, Asia and North America, across asset classes including equities, derivatives, commodities and FX.
In Asia-Pacific there are aspects to consider besides infrastructure before you get up and running in the region. It’s why our solutions let you takeadvantage of the expertise of our teams on the ground to get a confident head start.
**Language and culture.**
To do business in many parts of Asia you need to speak the language of the country and understand the culture. Local Colt teams have the language skills and cultural insight to help smooth your path, while communicating with you in your own language.
**Laws and regulations.**
Our familiarity with local legal and regulatory requirements, and their ability to act on your behalf, can help accelerate what may otherwise be a lengthy or complex process to set up your business or register with an exchange. If you prefer, we can simply lease you a complete infrastructure solution so that you can start trading immediately.
**Local provider relationships.**
We have long-term relationships with local exchanges, data centre providers and network operators, so you don’t have to establish them yourself. You can rely on us as your one-stop shop to procure and manage all the services needed as part of your solution.
**Local market awareness.**
Benefit from our in-country teams’ extensive knowledge and awareness of the local capital markets.
**Broker neutral.**
Colt is the only broker-neutral provider that covers the following JPX connectivity services:
1. **Managed/Hosting Services for JPX**
2. **Remote Hands**
3. **Exchange Market Data**
4. **Consolidated Market Data**
5. **Dedicated Line (arrownet-Global)**
6. **Extranet (arrownet-Global)**
7. **SGX Direct 8. Chicago Direct**
8. **Time Synchronization 10. Latency Monitoring**
### **OUR REGIONAL COVERAGE**
Colt is one of the biggest providers of JPX co-location space and a preferred JPX vendor. Building on our strong and established presence in Japan, Hong Kong, Singapore and Australia, we’ve added capabilities and expertise in increasingly popular locations, such as South Korea and Taiwan. We continue to expand our coverage in the region to ensure we’re always ready to support you in profitable new markets.
> “Colt is one of the most significant members of this ecosystem and covers wide range of services in our co-location. We believe that Colt will be able to meet your expectation based on its notable experience in implementing many useful solutions”
>
> Tagaya Akira,
> \
> Executive Officer, OSE/JPX
### JAPAN SUMMARY
**Time zone:** GMT +9
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**Currency:** Japanese yen (¥)
* Japan Exchange Group (JPX) including Tokyo Stock Exchange (TSE) ,Osaka Securities Exchange (OSE) and Tokyo Commodity Exchange (TOCOM) colocation and proximity TDC1 - including market data
* Nagoya Stock Exchange
* Proximity hosting in TY3 – Colt’s FX Liquidity
* Access service allows customers to connect quickly and easily to the Tokyo FX markets
* Present in CC1, CC2 Premium colo, and JPX
* Arrownet Global provider
* Expand on proximity offering from single server (plug and trade) to multitrack large footprint
* CBOE Japan
* SBI Japannext
* Tokyo (Greater Tokyo) and Osaka metro network
* Tokyo-Osaka national network
* 80+ data centres and 2,000+ retail buildings connected
Colt and JPX have a long-standing relationship that dates back to 2003. Their partnership has continued to develop over the past decade, most recently with the launch of JPX-Chicago CoLocation Direct. Colt is one of the few official partner carriers of the JPX-Chicago Co-Location Direct, a service that caters to the financial services industry, especially buy-side participants including HFT firms and other electronic traders.
Substantially reduced latency between Tokyo to London financial centres, to less than 159 milliseconds.
### SINGAPORE SUMMARY
**Time zone:** GMT +8
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**Currency:** SGD
* SGX (Singapore Exchange) Co-Location Service. Colt offers firms that want to trade SGX in colo a choice of shared and dedicated racks. We’ve selected SGX Tier 1 colocation to give clients the lowest possible latency connections to the SGX trading and market data engines. The advanced SGX colo environment features state-of-the-art security and environmental monitoring systems to safeguard your company’s assets, and fault-tolerant infrastructure to support high availability of your trading systems.
* Proximity hosting in Equinix SG1 – Colt’s FX Liquidity Access service allows customers to connect quickly and easily to the Singapore FX markets
* SGX market data feeds. Via Colt PrizmNet we provide low-latency, real-time SGX price data for both the derivatives (futures and options) and securities markets — DMDF and SMDF respectively.
* SGX Market Connectivity. We offer Colt PrizmNet customers connectivity into the SGX derivatives and securities market via:
* SGX Co-Location, hosted in the same data centre as SGX trading and market data engines
* SGX Liquidity Hubs, which provide offshore market participants with access to SGX trading and market data engines via PoPs in Hong Kong and Chicago
* Direct connection from overseas into SGX
* Dedicated Gateway Service
* Singapore metro network covers over 90% of Singapore , 20 data centres connected.
> “Colt has more than a decadelong partnership with SGX and has been aligning its solutions to complement SGX’s products and services launched over the years, facilitating international customers’ access to our markets. Being one of the first service providers to join the SGX Co-Location ecosystem, Colt has been and will continue to be a valuable partner.”
>
> Ng Kin Yee, Managing Director, Data,
> \
> Connectivity & Indices, SGX
### HONG KONG SUMMARY
**Time zone:** GMT +8
\
**Currency:** Hong Kong Dollar (HK$)
* Hong Kong Exchange (HKEX) Equities and Derivatives exchange colocation and proximity hosting in HK1 including market data
* Colt Capital Markets have successfully deployed next generation ultra-low latency, high-precision Arista 7130 Layer 1 switches (Formally Metamako Metamux)within the Hong Kong Stock
* Exchange to further enhance their OMD-C & OMD-D Full Tick multicast market data offering.
* This multi-tenanted switching environment allows Colt’s clients to experience 5 nanoseconds switching without the need to invest in or manage Layer 1 switches within their environment themselves.
* Hong Kong metro network covering majority of business hubs and 12 data centres
* Market data from major exchanges in Mainland China is available via Colt’s facility in the Hong Kong Stock Exchange (HKEX) colocation environment.
### AUSTRALIA SUMMARY
**Time zone in Sydney:** UTC+10;
\
**Summer time:** UTC+11
\
**Currency:** Australian dollar ($)
* Australia Securities Exchange (ASX) Equities and Derivatives exchange colocation and proximity Equinix Sydney including market data
* Ultra-low latency service connecting the Australia Securities Exchange (ASX) and the Chicago Mercantile Exchange (CME)
* CBOE Australia Exchange colocation and proximity hosting ALC Artarmon including market data
* Extending its presence in the Asia Pacific region by bringing its Colt IQ Network to Australia.
* Colt has a presence in the ASX colocation datacentre, Equinix SY4, Global Switch and NextDC S1 with international network connectivity to Singapore and Tokyo
### SOUTH KOREA SUMMARY
**Time zone:** GMT +9
\
**Currency:** KRW
**Korea Exchange (KRX), Seoul and Busan:** securities and derivatives
**Why trade in South Korea?**
* Fourth largest economy in Asia Pacific
* A highly volatile trading environment enabling high profits
* Rapid growth in derivatives trading on KRX; KOSPI 200 is one of the world’s most liquid and heavily traded contracts
\
USD/KRW is the most liquid FX trading pair in developed Asia Pacific
* KRW has the 3rd highest NDF volumes in developed Asia Pacific after CNH and INR
* Colt has been the dominant broker-neutral provider at the Busan
* Derivatives Data Center and the KT Yeouido Data Center (equity proximity hosting) for the past 12 years
**Colt in South Korea**
\
Colt offers proximity hosting at the Koscom data centre in Busan and the Korea Telecom (KT) Yeouido data centre in Seoul. Working with Koscom, we provide ultra-low latency connectivity between Korea and the global markets, Korea Exchange Equities (KT Yeouido data center) and Derivatives (Koscom Busan Derivatives Data Centre) proximity hosting
### TAIWAN SUMMARY
**Time zone:** GMT +8
\
**Currency:** NT$
**Taiwan Stock Exchange (TWSE), Taipei:**
\
Fully automated trading systems for a range of equities and Exchange-Traded Fund (ETF) products, including full tick data
\
**Taipei Exchange (TPEX), Taipei:**
\
Fully automated trading systems for a range of ETF products
\
**Taiwan Futures Exchange (TAIFEX), Taipei:**
\
100% electronic trading marketplace for futures and options on major Taiwan stock indices, equity options and more
**Taiwan BQ DC – HKEX**
* Estimated latency: RTD 14ms
* SLA latency: RTD 15ms
**Taiwan BQ DC – @Tokyo CC2**
* Estimated latency: RTD 30ms
* SLA latency: RTD 31ms
**Why trade in Taiwan?**
* Seventh largest economy in Asia
* Major player in world’s information and communication technology industry and major supplier of goods across the industrial spectrum
**Colt in Taiwan**
Colt proximity hosting is available at TWSE, TPEX and TAIFEX. Colt offers the lowest-latency circuits between Taiwan, HKEX and Tokyo. In addition, Colt also has PrizmNet capability offering access to capital market content providers, including market data from all three of the Taiwanese exchanges delivered through strategic PoP’s globally
### CHINA SUMMARY
**Time zone:** GMT +8
\
**Currency:** Renminbi (RMB)
**Colt in China**
\
Colt provides comprehensive market data coverage for major exchanges in Mainland China via Hong Kong:
* **Shanghai Stock Exchange (SSE)**
* **Shenzhen Stock Exchange (SZSE)**
* **Zhengzhou Commodity Exchange (ZCE)**
* **Shanghai Futures Exchange (SHFE)**
* **China Financial Futures Exchange (CFFEX)**
* **Shanghai International Energy Exchange (INE)**
All market data is available via Colt’s facility in the Hong Kong Stock Exchange (HKEX) colocation environment.
### THAILAND SUMMARY
**Time zone:** GMT +7
\
**Currency:** Thai Bhat (THB)
**Colt in Thailand**
* Colt provides ultra low latency networks to Thailand, between the Stock Exchange of Thailand (SET) to the Hong Kong Stock Exchange (HKEX); and between SET to the Singapore Stock Exchange (SGX).
* Both raw and normalized market data offering for Stock Exchange of Thailand (SET) and Thailand Futures Exchange (TFEX).
* We also offer managed colocation and hosting services in SET and TFEX.
### MALAYSIA SUMMARY
**Time zone:** GMT +8
\
**Currency:** Malaysian Ringgit (MYR)
**Bursa Malaysia:**
* Bursa Malaysia is one of the largest exchanges in Southeast Asia with over 900 listed companies.
* Colt is a market data distributor for Bursa Malaysia derivatives and equities feed with 10 market depths. The raw native feed will be delivered via diverse links between Bursa Malaysia market data platform in colocation to Colt PrizmNet network, where you can consume the feed anywhere from PrizmNet.
### INDIA SUMMARY
**Time zone:** GMT +5:30
**Colt in India**
Colt is committed to leveraging its extensive global fibre network to provide access to the National Stock Exchange of India (NSE) and NSE International Exchange (NSE IX). This service will be fully ready soon, enabling international trading firms across Asia, Europe and the US to access Indian market data via Colt’s distributorship network.
### INDONESIA SUMMARY
**Time zone:** GMT +7
\
**Currency:** Indonesia Rupiah
**Indonesia Stock Exchange (IDX)**
IDX is the primary stock exchange in Indonesia, headquartered in Jakarta. Access to IDX market data, including equities, bonds and derivatives, will be available soon through Colt PrizmNet.
### THE FOUNDATIONS FOR COLT CAPITAL MARKETS SOLUTIONS
Whether you need a physical presence in Asia or want to trade remotely, we’ll build the solution that’s right for you — technically and commercially — and back it up with SLAs you can count on and 24/7 support. Your solution will be based on our capital market portfolio offerings combined with any third-party capabilities needed to build out your specific project.
**Exchange colocation**
With access to the key Asian market venues, Colt exchange colocation and proximity hosting services will save time and money while improving trading speed and resilience. Managed services, including remote hands, cross connects, capacity planning and reporting, are also available.
**Ultra-low latency network services**
Designed for the most demanding high-frequency trading needs of buy- and sell-side firms, our ultra-low latency network services are built on high-speed fibre
links, using the smallest possible number of media converters, hops and network devices. Our metro, regional and international routes connect you to the major Asian venues — including JPX, HKEX and SGX — enabling you to better deliver on your multi-asset strategies, deal with shorter opportunity cycles or tighter spreads, and pull ahead of the competition.
**Market data**
We deliver both raw and normalised feeds at consistently low latencies, even during periods of volatility. Our coverage of Asian feeds is extensive, and you can choose from different methods of delivery:
* Direct feeds — raw data for those colocated in specific market venues
* Software-based normalised feeds via the MarketPrizm API — no upfront or hardware costs, with everything managed by our capital markets team
* Hardware-based accelerated feed service — using FPGA technology and a user-friendly API, with an opex-based shared-service model (no upfront hardware costs)
* Historical data - raw, Tick data, full depth, same market sequence. Time-stamped in Co-lo (using NTP and eventually PTP). Captured in colocation
**Market Monitoring Solution (MMS) portal**
Colt’s acquisition of trading infrastructure services provider MarketPrizm in 2011 strengthened our capability to provide market access solutions globally. A development team based in Hong Kong and highly skilled in building market-data normalisation software was inherited by Colt as part of the MarketPrizm acquisition. Alongside feed-handler components and APIs for Colt’s normalised market data service, Colt’s HK software team have also developed a web portal that is used by Colt for real-time monitoring of market data feeds (raw and normalised).
This portal is used to monitor bandwidth utilisation (at 1s, 10ms and 1ms granularity), message rates, dropped packets A/B Feed latency deltas (microseconds)and can be used to produce daily reports on each.
**Dedicated connectivity**
Establish secure, low-latency connections directly with clients, partners, venues or the cloud using managed network services over the Colt IQ Network. We wholly own and continually invest in this extensive and resilient software-defined network (SDN), and our metro, regional and international routes connect you to Asia’s key financial centres and beyond — quickly and cost effectively.
**Colt PrizmNet**
A single physical connection to the Colt PrizmNet financial extranet gives you immediate access — with deterministic latency — to a global capital markets ecosystem of exchanges, venues, providers of trading and regulatory solutions, and other market participants and service providers (including data feeds). With an advanced portal giving you full control of your services, it’s a fast, cost effective way to extend your reach and capabilities.
**The Colt PrizmNet community in the cloud**
By connecting to Colt PrizmNet, market participants can also interconnect with an entire community of leading Cloud Service Providers like AWS, Microsoft Azure, Google Cloud and IBM Cloud.
This includes but not limited to real-time and historical data from exchanges and market data vendors, as well as cloud based software vendors and fintechs. This capability is critical to running complex risk analysis with grid computing, building trading strategies and models with machine learning, and combining analytics with key trading data to meet regulatory reporting requirements and the capacity to enable blockchain as a service.
We can deliver raw multicast market data directly to our customers’ cloud environments in its original format, ensuring seamless integration with their
applications. With our solution, customers can easily move their workloads to the cloud and subscribe to the data in the same way they would at the colocation site.
**PrizmNet Portal – Bandwidth Monitoring**
Colt’s customer-facing PrizmNet portal provides our customers with real-time reporting on the services they consume via PrizmNet. This also includes bandwidth utilisation alongside jitter, dropped packets, latency and data delivery rates.
**Take advantage of the Colt difference**
Unlike many global service providers serving the Asia Pacific capital markets, we combine connectivity over a wholly owned global network with market-specific solutions and ongoing investment in low-latency routes in established and emerging regional financial hubs.
Beyond providing the infrastructure you need, we’ll accelerate and simplify your entry into your chosen markets by applying our global and local knowledge and expertise.
Contact us to find out how our Asia-Pacific capital markets specialists can create the right solution to support your ambitions in this dynamic region.
**Market Data in the Cloud**
As businesses increasingly rely on cloud computing to meet their data processing and storage needs, many firms are looking to, or have already begun to, transition their workloads to cloud environments. However, delivering unprocessed multicast market data from exchange colocation sites to the cloud has always
\
posed a significant challenge.
Traditional solutions have often involved converting multicast data to unicast via middleware or software layers, which can be time-consuming and costly. At Colt Capital Markets, we have developed the Market Data in the Cloud solution that eliminates the need for middleware or any data conversion.
# ACCESS CHINESE MARKET
## ACCESS CHINESE MARKET DATA WITH COLT PRIZMNET
#### Colt provides comprehensive market data coverage for exchanges in Mainland China via Hong Kong
Customers can subscribe to exchange data feeds in a fast, secure and reliable manner via Colt PrizmNet. We provide market data from Shanghai Stock Exchange (SSE), Shenzhen Stock Exchange (SZSE), China Financial Futures Exchange (CFFEX),Zhengzhou Commodity Exchange (ZCE), Shanghai Futures Exchange (SHFE) and Shanghai International Energy Exchange (INE).
\
All market data is available via Colt’s facility in the Hong Kong Stock Exchange (HKEX) colocation environment. With Colt’s unique proprietary normalization layer, customers can enjoy low latency and reliable access to market data.
#### COLT PRIZMNET: CONNECT TO THE CAPITAL MARKETS ECOSYSTEM
* Colt PrizmNet connects a global capital markets ecosystem of 160+ exchanges, brokers and service providers; and 10,000+ market participants
* Colt PrizmNet was designed in consultation with investment banks, asset managers, brokers and other financial services providers. It enables capital markets firms to connect to new markets and clients quicker, which is vital in an environment where trading opportunities are short-lived
* A dedicated private network with deterministic low latency guarantees reliable, consistent and transparent content
\
delivery to firms in the US, Europe and Asia
#### FEATURES
**COLT PRIZMNET KEY BENEFITS**
* Global reach: rapid access to an ever-growing community of 10k+ capital markets participants
* Guaranteed deterministic latency for the delivery of content and services
* Self-service portal for easy access to the capital markets ecosystem
* Superior SLAs and near real-time network performance monitoring
**COLT AT A GLANCE**
* Exchange colocation at 30+ venues globally
* Direct market access to 50+ cross-asset class venues
* 80+ market data feeds
* 1100+ connected 3rd party data centres
* 30+ carrier-neutral Colt data centres
* 32k+ buildings directly connected
* Global reach and network connections into 230+ cities
#### WITH COLT PRIZMNET, YOU CAN ACCESS MAJOR EXCHANGES IN CHINA
| Exchanges | Details | Market data available |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | --------------------- |
|
SSE (Shanghai Stock Exchange) | | |
| – Level 2
|
SSE was formally established in 1990. It is one of the top 3 global exchange based on market capitalization, turnover and capital raised. | |
| It comprises primarily of Main Board and STAR Market for tech innovation.
It operates international access via the Shanghai-HK Stock Connect and QFII. Its products range from stocks, bonds, funds and derivatives.
|
Equities | |
Bonds
Funds
Options
Index
|
|
SZSE (Shenzhen Stock Exchange)
– Level 2
|
SZSE was set up in 1990 and is currently a Top 10 stock exchange by market capitalization.
It operates a multi-tiered capital market system designed to support various types of enterprises such as Main Board, ChiNext Market and SME Board.
SZSE’s products cover Equities, Funds, Fixed Income, Derivatives. These include A-shares, B-shares, indices, mutual funds, ETFs, fixed income products (including SME collective bonds and asset-backed securities), and diversified derivative financial products (including warrants and repurchases).
CFFEX was established in 2006 as the primary exchange for financial derivatives in China.
It serves as the central counterparty for all trades, focusing on enhancing risk management for market participants.
Its financial derivatives product offerings are index futures, index options and Chinese Government Bonds (CGB) futures.
| All the contracts traded on CFFEX |
| ZCE (Zhengzhou Commodity Exchange) – Level 2 |
ZCE started offering futures trading in 1993 after its setup in 1990.
It focuses on agricultural and chemical product futures and has been ranked among the top global commodity exchanges by trading volume.
Currently, it lists over 25 futures products and 18 options products.
| All the contracts traded on ZCE |
| SHFE (Shanghai Futures Exchange) – Level 1+ |
SHFE was set up in 1999 regulating trading in metals, energy, and chemical commodities, providing price discovery and hedging.
It plays a critical role in global commodity pricing, especially for industrial metals.
SHFE copper futures is the world’s largest market.
Its core products are metals (copper, aluminium, zinc, silver, gold etc) and energy/ chemicals (natural rubber, crude oil)
|
All the contracts
traded on SHFE
|
| INE (Shanghai International Energy Exchange) – Level 1+ |
INE was set up in 2013 within the Shanghai Free Trade Zone. As an SHFE subsidiary, it provides services, such as listing, clearing, settlement and delivery of energy and metal derivatives.
It plays a crucial role in the internationalization of China’s futures market by utilizing RMB for settlement.
While SHFE primarily handles domestic, tax included commodity trading, INE focuses on bonded, tax-excluded products, creating a 2-tier market structure.
Its key futures products are crude oil, low-sulphur fuel oil (LSFO), TSR 20 rubber, bonded copper and containerized freight index. It provides crude oil options to complement its futures products.
| All the contracts traded on INE |
**For more information, please contact us on:**
\
\
[www.colt.net/solutions/industries/capital-markets](https://www.colt.net/solutions/industries/capital-markets)
# BRUCE ATS VIA PRIZMNET
### UNLOCK OVERNIGHT ACCESS TO U.S EQUITIES – ANYTIME, ANYWHERE
Colt Technology Services has partnered with Bruce Markets LLC to extend trading hours and enhance global market access for Colt’s clients. This strategic partnership combines Colt’s ultra-low-latency connectivity with Bruce ATS, an Alternative Trading System (ATS), delivering greater flexibility, efficiency, and 24×5 trading capabilities for financial institutions worldwide. Customers gain secure access to U.S. Reg NMS securities, operating from 8:00 PM to 4:00 AM ET, Sunday through Friday, aligning perfectly with Asian and European business hours.
### WHY BRUCE ATS VIA COLT PRIZMNET
The expansion to 24×5 trading supports three key market segments:
* Retail brokers looking to extend service hours and meet global demands
* Market makers seeking richer cross-time zone data and trading opportunities
* Data vendors integrating Bruce ATS feeds for broader market coverage
With growing demand for real-time trading across time zones, institutional clients need a solution that allows them to act quickly to market-moving events during Asian and European business hours. From earnings releases, geopolitical shifts, or macroeconomic updates outside of the traditional US trading window, Bruce ATS via PrizmNet empowers customers to respond instantly and stay ahead of the curve.
### MARKET DATA ACCESS THAT KEEPS YOU AHEAD
**BRUCE LAST SALE**
* Real-time trade execution data for all securities traded on Bruce ATS from 8:00 PM to 4:00 AM ET—giving you real-time access into market activity as it happens.
**BRUCE BEST BID AND OFFER**
* Instant snapshots of top-of-book liquidity throughout the overnight session—helping you assess pricing with confidence.
**BRUCE DEPTH OF BOOK**
* Full order book transparency across all price levels—enabling deeper market insights and more precise trading strategies.
### WHY COLT?
With over 30 years of experience in financial services and access to the world’s leading global exchanges and trading venues, plus connectivity to 10,000+ financial institutions, PrizmNet ensures your trading infrastructure is ready for 24×7 market access. Our solutions are designed to reduce risk and complexity and accelerate your time to market with rapid implementation, end-to-end SLAs, flexible contracts, and service-based pricing.
Whether you’re expanding into new regions or responding to overnight market events, our Bruce ATS via PrizmNet offering delivers the ultra-low-latency, performance, and global reach needed to stay competitive. Key benefits include:
* **Global reach:** Colt’s Capital Markets network spans Europe, North America, and Asia-Pacific, enabling seamless connectivity to traditional exchanges, liquidity venues, and cloud providers
* **High performance infrastructure:** Ultra-low-latency connections delivered over Colt’s dedicated resilient fibre network, connecting to major financial centres globally
* **U.S. market connectivity:** Direct connectivity to major U.S. venues such as Nasdaq, NYSE, and OPRA, with cloud-based options via AWS for flexible deployment
* **Rapid deployment:** Pre-connected market access enables financial institutions to connect to Bruce ATS and other trading venues quickly—reducing time to market and accelerating opportunity capture
* **Global connectivity:** Institutions can connect from any global financial centre worldwide and immediately access Bruce ATS services without the need to source or manage direct connections
* **24×7 trading support:** Colt supports continuous trading connectivity, providing resilient market infrastructure
* **Self-service management:** The PrizmNet Online portal empowers institutions to independently manage connections, provision new services, and optimise network configurations
**For more information, please contact us on:**
\
\
[www.colt.net/solutions/industries/capital-markets](https://www.colt.net/solutions/industries/capital-markets)
# PRIZMNET AND NASDAQ MARKET DATA SERVICES
## ACCELERATE YOUR ACCESS TO NASDAQ WITH COLT PRIZMNET
[The U.S. equity markets represent 42.6%](https://www.sifma.org/resources/research/statistics/fact-book/) of the $115.0 trillion in global equity market cap, or $49.0 trillion; this is 3.9x the next largest market, the EU. With U.S. fixed-income markets comprising 39.3% of the $140.7 trillion securities outstanding across the globe, this is also 2.1x larger than the EU market. Entities worldwide—whether in the EU, Asia, or the Americas—need secure, resilient, and always-on access to this dynamic trading ecosystem. That’s why Colt PrizmNet delivers direct, high-performance connectivity to Nasdaq, empowering firms to capitalise on the depth and speed of one of the world’s most influential markets.
Colt’s PrizmNet is a financial extranet, built to deliver secure, resilient and ultra-low-latency connectivity to global capital markets. Through Colt’s network, customers gain direct access to key Nasdaq services including TotalView ITCH, Level 2 (NQDS) and Global Index Data Service (GIDS) – empowering real time trading, analytics and decision making with speed and accuracy.
## NASDAQ US SERVICES AVAILABLE VIA PRIZMNET
Colt supports a comprehensive suite of Nasdaq services:
* **NASDAQ Basic & NLS Plus** – providing real time quote and trade data
* **NASDAQ Fund Network (NFN)** – fund-level data distribution
* **NASDAQ Global Index Data Service (GIDS)** – index values and constituents
* **NASDAQ Level 2 (NQDS)** – depth of book data
* **NASDAQ TotalView ITCH** – full order book visibility
* **NASDAQ UTP Quotes & Trades** – consolidated and regional data
## UNLOCKING VALUE FROM NASDAQ CONNECTIVITY
### GLOBAL REACH
Colt PrizmNet connects you to the world’s leading global exchanges and trading venues, including direct access to Nasdaq US. This extended reach gives you the flexibility to trade seamlessly across regions and access high value-market data with confidence. Whether you’re focused on Nasdaq or operating across multiple markets, Colt ensures you stay connected to what matters the most.
### HIGH RESILIENCY AND DISASTER RECOVERY
Colt’s infrastructure is built for uninterrupted access to Nasdaq market data and trading services, even in the face of unexpected disruption. With robust disaster recovery, PrizmNet ensures your Nasdaq connectivity remains secure, stable and always on.
### SEAMLESS CONNECTIVITY AND SERVICE MONITORING
Powered by Colt’s proprietary Market Data Monitoring System (MMS), our solution delivers low-latency, real-time insights into service performance, ensuring seamless market data feed analysis and usage across the PrizmNet network.
### ULTRA-LOW LATENCY NETWORK SERVICES
Built for the most demanding high-frequency trading, Colt’s ultra-low latency network services connect you to Nasdaq US using high-speed fiber links, minimal media converters, hops and network devices, ensuring your Nasdaq data flows quickly and reliably, giving you the edge in executing multi-asset strategies, reacting to tighter spreads and capitalizing on shorter opportunity cycles.
## COLT’S GLOBAL CAPITAL MARKETS FOOTPRINT
**Colt’s Global Capital Markets Footprint**
Colt’s financial market solutions are underpinned by the Colt IQ Network – a 100Gbps optimised intelligent network – distributed to more than 32,000+ on-net buildings, 1,100+ data centres and hundreds of data network connection points around the globe.
With the flexibility and agility to meet the market’s requirements, Colt continues to enhance its connectivity offering to ensure its market leadership across the world.
## WHY CHOOSE COLT FOR NASDAQ CONNECTIVITY?
* With over 30 years of experience in financial services and access to the world’s leading global exchanges and trading venues, plus connectivity to 10,000+ financial institutions, Colt delivers trusted, ultra-fast access to Nasdaq – supporting a community of over 10,000 financial sector firms globally.
* Our solutions are designed to reduce risk and complexity and accelerate your time to market with rapid implementation, end-to-end SLAs, flexible contracts and service-based pricing.
* Colt’s US infrastructure features PoPs in New York and Chicago – providing a high bandwidth backbone, delivering secure, low-latency market data feeds built to handle the high-volume demands of US exchanges with speed and reliability.
{% hint style="info" %}
To find out more about Colt PrizmNet email:
Website:
{% endhint %}
# COLT PRIZMNET AND EUROCTP SERVICES
### COLT AND EUROCTP: CONNECTING EUROPE TO THE CONSOLIDATED MARKET DATA
Colt has partnered with EuroCTP to distribute its new EU-mandated Shares and ETFs Consolidated Tape, providing real-time, EU-wide market data via PrizmNet.
PrizmNet is Colt's secure financial extranet, designed to offer resilient, ultra low latency connectivity to global capital markets. Leveraging one of the world’s most connected networks, customers gain direct access to EuroCTP services, including pre and post trade real-time consolidated market data, historical data, flexible distribution options, and market accurate feeds that minimise latency while providing both granular and aggregated views of liquidity.
{% file src="/files/O9uExwXPc0RP9MQxz0hC" %}
### YOUR GATEWAY TO EUROCTP
* With more than 30 years of experience in financial services, Colt connects customers directly to the world's leading global exchanges, trading venues and more than 10,000+ financial institutions.
* Designed to minimise risk and complexity, Colt's solutions accelerate time to market with rapid deployment, end-to-end SLAs, flexible contracts and service-based pricing.
* With a target go-live data of July 2026, organisations will have day-one access to the EuroCTP's EU Consolidated Tape for shares and ETFs through PrizmNet.
> "EuroCTP is proud to welcome Colt Technology Services as a Day-1 redistributor and connectivity provider of Europe's first Consolidated Tape for Shares and ETFs.
>
> Colt shares our commitment to delivering Europe's Consolidated Tape to the market as swiftly as possible - a solution that the industry has long been waiting for. Their decision to be present from day one is a strong signal of that shared ambition, ensuring participants can access secure, resilient and low-latency connectivity via PrizmNet from the earliest possible moment.
>
> Given Colt's long-standing and valued position in capital markets connectivity and market data, we are confident this will deliver real and lasting value for the European market ecosystem."
>
> \
> Veronica Taylor, Head of Sales
### EUROCTP SERVICES AVAILABLE VIA PRIZMNET
{% hint style="info" %}
The tape consolidates pre- and post-trade data from 130+ EU trading venues, MTFs and APA's into a single ESMA regulated stream
{% endhint %}
#### WHAT DOES THE EUROCTP FEED CONTAIN - AND WHO NEEDS IT?
WHAT IS IT?
WHO NEEDS IT?
WHY?
Pre-trade (including EBBO, European auction and frequent batch auction best prices)
Buy-Side Traders, Sell-Side SQR systems, algo and HFT desks
EuroCTP delivers a consolidated, real-time view of the best
available prices across continuous trading and auction
mechanisms across 130+ EU trading venues — regulated
markets and MTFs.
Essential for MiFiD II best execution obligations and for routing
orders intelligently across a fragmented market.
Every trade executed across EU venues and OTC transactions
reported via APA’s flows into one authoritative post-trade
record. Firms can use this to satisfy MiFiR transaction
reporting, monitor market abuse, reconcile positions and
benchmark execution quality against the full market.
ISIN Mapping, instrument reference, and venue identifiers
underpin downstream data normalisation, all from one source
rather than stitching together venue datasets.
> “The Consolidated Tape initiative for European Shares and ETFs has
> been in discussion and planning for many years, so Colt is excited to
> be a Day 1 redistributor and connectivity provider for the service, in
> partnership with EuroCTP. By offering the service through the PrizmNet
> ecosystem we are proud to support improved transparency in
> European trading and deliver even greater value to our customers.”
> \
> \
> Arthur Rank, Global Director Capital Markets Solutions
#### EUROCTP DATA FLOW PROCESS
ONE VIEW OF EU EQUITY MARKETS
RECEPTION
EU data spread across 100+ trading and trade reporting venues
NORMALISATION
Events are sequenced to reflect true order of market activity
CONSOLIDATION
Data is consolidated at instrument or composite level
DISSEMINATION
Output is distributed to market participants and comprises pre-trade, post-trade and historical data.
### CONNECTING YOU TO EUROCTP
#### WHAT DOES THE EUROCTP FEED CONTAIN? AND WHO NEEDS IT?
Existing PrizmNet customers can enable EuroCTP instantly through their current connection – with no additional circuits, or hardware required.
New customers benefit from a managed resilient connection that will provide access to
EuroCTP, and extended access via Colt PrizmNet to an ecosystem of 180+ exchanges,
venues and service providers.
### WHY COLT PRIZMNET
01. GLOBAL REACH
Colt PrizmNet connects you to the world’s leading global exchanges and trading venues,
\
including direct access to EuroCTP. This extended reach gives you the flexibility to trade
seamlessly across regions and access high value-market data with confidence.
Regardless
of whether your focus spans multiple markets or a single priority market, Colt keeps you
connected to what matters the most.
02. HIGH RESILIENCY AND DATA RECOVERY, END TO END SLAS
Colt’s infrastructure is designed to ensure uninterrupted access to global market data
and trading services, even during unexpected disruptions. Supported by robust disaster
recovery, PrizmNet ensures your connectivity remains secure, stable and always on by
delivering guaranteed performance across availability, latency, and delivery – in line with
the EU regulatory framework governing EU’s official Consolidated Tape.
03. SEAMLESS CONNECTIVITY AND SERVICE MONITORING - MANAGED MULTICASE DELIVERY
PrizmNet’s multicast infrastructure distributes the tape to all subscribers simultaneously.
Together with Colt’s proprietary Market Data Monitoring System (MMS), our solution
delivers low-latency, real-time insights into service performance, ensuring seamless market
data feed analysis and usage across the PrizmNet network
04. ULTRA-LOW LATENCY NETWORK SERVICES
Built for the most demanding high-frequency trading, Colt’s ultra-low latency network
services connect you using high-speed fiber links, minimal media converters, hops and
network devices, ensure your EuroCTP data flows quickly and reliably.
### COLT'S GLOBAL CAPITAL MARKETS FOOTPRINT
Colt’s financial market solutions are underpinned by the Colt IQ Network – a 100Gbps
optimised intelligent network – distributed to more than 32,000+ on-net buildings, 1,100+ data
centres and hundreds of data network connection points around the globe.
With the flexibility and agility to meet the market’s requirements, Colt continues to enhance its
connectivity offering to ensure its market leadership across the world.
{% hint style="info" %}
For more information, please contact us on , or visit our [website](https://colt.net/solutions/industries/capital-markets/).
{% endhint %}
# CLOUD PRIORITISATION
## CLOUD PRIORITISATION
#### CLOUD ACCESS VIA PUBLIC INTERNET
More and more enterprises are looking at public Internet as their primary connectivity to the cloud. It offers high bandwidths at attractive prices and is easy to integrate into existing telecommunications infrastructure, including modern SD WAN.
But public Internet traffic can be subject to network contention and unpredictable routing which can affect cloud services’ user experience. This is particularly critical for productivity and enterprise communication SaaS applications such as Microsoft Office 365. Colt Cloud Prioritisation is changing this.
#### COLT CLOUD PRIORITISATION
Colt Cloud Prioritisation combines the benefits of optimised routing and a direct peering infrastructure with traffic prioritisation between customer router and provider edge router.
Customers can reach **Office 365** and **Azure** with a consistent and reliable user experience, backed by a guaranteed maximum Round Trip Delay (RTD) of 30ms. It is one of the first services of its kind to launch at scale in Europe and works best in conjunction with the new Microsoft Azure Peering Service.
Cloud Prioritisation customers can also decide how much of their Internet bandwidth is dynamically reserved for Microsoft. This will work for both incoming and outgoing traffic.
Colt has a unique direct interconnection infrastructure with Microsoft in 20 cities across Europe and Asia. This dense network of interconnections will make sure that the traffic gets to its destination quickly and without unnecessary intermediate stations.
## COLT IP ACCESS
Cloud Prioritisation is a feature of Colt IP Access and can be ordered by all new and existing customers. Internet access is today a vital function for businesses of all sizes, supporting a range of business critical web-based applications. Colt’s IP Access Services Portfolio delivers premium business class Internet access that provides enterprises with the reliable, high performance service they need.
The perfect Internet access for all business critical usages such as cloud services or video conferencing.
## TESTIMONIALS
Customer testimonial
> “Fast, reliable transfer to and from the Office 365 file store via our Colt IP Access service makes a big difference”\
> Richard Andrews — IT Manager, AMR International
## KEY BENEFITS
* #### HIGH PERFORMANCE
High performance connectivity to the public Microsoft cloud
* #### TRAFFIC PRIORITISED
Microsoft traffic can be prioritised over standard Internet traffic
* #### GUARANTEED MAXIMUM NETWORK DELAY
Maximum network delay of 30ms to the next Microsoft Peering Point, guaranteed in the SLA
* #### GUARANTEED ACCESS BANDWIDTH
Guaranteed access bandwidth and speeds up to 100gbps
## OUR NETWORK
* 187,586 km of LDN, metro fibre and subsea & terrestrial leased capacity
* 32 countries across 4 continents
* 212 connected cities
* Metropolitan area networks in 52 cities
* 29,000+ buildings and 900+ Data Centres directly connected
# CLOUD MANAGER
## YOUR TRUSTED PARTNER FOR CLOUD MANAGEMENT
In today’s fast-paced digital landscape, organisations are increasingly turning to cloud computing to support their daily operations. As they scale and embrace hybrid or multi-cloud environments, implementing a centralised management solution becomes essential to efficiently oversee cloud operations, and ensure reliable, agile, and optimised performance within a complex and continuously evolving ecosystem.
Colt’s Cloud Manager (CCM) empowers your business with a secure, automated and high-performing cloud management solution, which provides effortless management of your cloud infrastructure, ensuring it remains scalable, cost-effective and aligned with your business goals.
## COLT'S OFFERING
Colt Cloud Manager (CCM) is an orchestration platform that enables the configuration, deployment, and management of cloud infrastructure and workloads within hybrid cloud, public cloud and private cloud environments.
## KEY FEATURES
### MARKETPLACE INTEGRATION
* Access marketplace to purchase and manage third-party cloud services.
### UNIFIED CLOUD MANAGEMENT INTERFACE
* Provides a centralised interface for monitoring and managing all cloud services.
### CONSOLIDATED BILLING
* Users can consolidate billing for all cloud services, including third-party providers, into a single invoice.
### PERFORMANCE REPORTING AND INSIGHTS
* Users can generate detailed financial reports to monitor cloud spending and create customisable dashboards for a clear view of financial performance across multiple cloud environments.
### COST MANAGEMENT AND OPTIMISATION
* Users can implement automated processes such as rightsizing, scheduling, and identify unused resources to reduce costs.
### LIVE DASHBOARDS
* Users can access real-time data on cloud usage, costs, and performance through customisable dashboards. Features include personalised widgets, dynamic views, advanced filtering/grouping, and more.
## MAXIMISE CONTROL AND AGILITY IN THE CLOUD
### 24/7 SERVICE DESK
Users have access to a 24/7 service desk, to provide platform support, ensuring round-the-clock support for any issues or inquiries.
### ONBOARDING SUPPORT
New customers receive three months of onboarding support, ensuring a smooth transition and seamless cloud environment setup. For this purpose a Technical Account Manager (TAM) is provided and can be extended if required beyond the initial 3 months, for an additional charge.
### VENDOR AGNOSTIC APPROACH
We are cloud agnostic, giving customers the flexibility to choose from a variety of cloud providers such as AWS and Azure without the risk of vendor lock-in.
### PROFESSIONAL SERVICES PACKAGES
We offer comprehensive support, including professional services tailored to your organisation’s unique needs, ensuring you maximise the value of your cloud investments.
## CLOUD VISIBILITY SIMPLIFIED
Today, organisations are more likely to have part or all of their infrastructure in the cloud. With a wide range of options available – including public, private, hybrid and multi-cloud, it is essential to have a cloud management strategy that provides clear visibility into your cloud environments and enables informed decision-making in support of how and when to run workloads.
CCM empowers you with the latest tools to streamline cloud management, along with the following benefits:
* Persona-based insights\
Users can tailor cost insights to various roles within the organisation, ensuring relevant information for finance, operations, and development teams. This customisation allows each team to focus on the data most pertinent to their responsibilities.
* Proactive management\
Predictive analytics are used to anticipate and mitigate potential issues before they impact operations. This feature helps maintain high availability and performance of cloud resources.
* Budget alerts\
Alerts can be set for budget thresholds, ensuring that any unexpected increases in cloud spend are promptly addressed.
* Enhanced cost observability\
Utilise advanced AI/ML algorithms to gain detailed insights into cloud spending patterns. This feature helps identify cost-saving opportunities and optimise resource allocation.
* Anomaly detection\
Receive alerts in support of unusual spending patterns, helping you to prevent cost overruns.
## SUPPORTING YOU AT EVERY STAGE OF YOUR CLOUD JOURNEY
With over 20 years of experience, we have successfully helped customers migrate, optimise, and monitor their cloud environments. Our expertise ensures seamless transitions, and proactive monitoring, enabling businesses to fully leverage the cloud.
At Colt, we work in partnership with customers to continuously improve their IT across all platforms, including public, private and hybrid cloud, with a proven approach that prioritises cost savings, performance, security, and environmental impact, in ways that are aligned to your business priorities.
{% hint style="info" %}
Datasheets
* Colt Cloud Manager: [View Datasheet](https://www.colt.net/datasheet/colt-cloud-manager/)
{% endhint %}
# CONSULTANCY SERVICES
## WORKING WITH YOU TO TRANSFORM AND OPTIMIZE YOUR DIGITAL INFRASTRUCTURE
Colt Consultancy Services bring strategy, deep domain expertise and tech implementation to optimize your IT environment and fuel your digital transformation.
We focus on tangible results, rather than abstract recommendations, as we combine our advisory services with Colt’s world-leading infrastructure and implementation & operational services, for an end-to-end solution. Through more than two decades of experience working with customers and developing best practices, we combine technology with industry insights for a result-oriented solutions to achieve your strategic business objectives.
### OPTIMIZE YOUR BUSINESS PERFORMANCE AND EXPEDITE YOUR DIGITAL TRANSFORMATION THROUGH AN END-TO-END SERVICE
#### AN EXTENSION OF YOUR TEAM
Our consultants can free you from the hassle of designing, implementing and optimizing your digital infrastructure on your own. We provide you with the freedom to focus on your core business, while we take care of aligning your digital strategy with your business goals.
You can reduce capital expenditures and effectively balance productivity of your IT resources as Colt consultants will become an extension of your team. You can rely on our network, Cloud and security expertise to expedite your digital transformation and accelerate time-to-value.
## KEY SERVICE AREAS
### NETWORK
* Simplify and optimize network infrastructure to reduce costs and increase ROI. Modernize your network and gain a seamless, low-risk transition from legacy networks.
* Software-defined network transformation for better security, performance, resilience and user experience.
### SECURITY
* Ensure compliance with security and regulatory requirements.
* Safeguard your digital infrastructure with optimum security solutions while lowering risks and mitigating threats.
* Vulnerability and security maturity assessment to ensure business continuity and resiliency.
### APPLICATION & CLOUD
* End-to-end workload migrations and multi/hybrid-cloud implementation.
* Design and deploy an optimized cloud network for enhanced application performance and resilience.
* Accelerate your ROI on cloud transformation and application modernization.
## BENEFITS AT A GLANCE
* Access Colt’s world-class subject matter experts to supplement your resources and skills.
* Independent and objective solutions to simplify your IT environment, reduce risks, and rapidly introduce new services.
* Assistance in making informed strategic decisions and intelligent investment choices for your digital transformation journey.
* Maximize and accelerate your return on investment through comprehensive design, deployment, operational support and evolution.
# WELCOME TO THE COLT ON DEMAND KNOWLEDGE CENTER
## WELCOME TO COLT ON DEMAND
{% hint style="info" %}
NEW – we have recently launched a new "quote centric" **On Demand Lifecycle Service Orchestration (LSO) portal** that enables customers to create, store, and later convert quotes into orders. You can find out more [here](https://docs.colt.net/on-demand/on-demand-lso-portal)
{% endhint %}
The cloud has had a fundamental impact on the way that enterprises consume IT services. Colt On Demand brings the flexibility and agility of the cloud to the network, via a Network as a Service (NaaS) platform model.
The On Demand platform uses software-defined networking and real-time automation to enable a better networking experience. Via the Colt On Demand platform, customers can request connectivity to over 1,200 data centres, 32,000+ Colt connected enterprise offices and millions of off-net locations via our integrated carrier partners. Customers can also use the platform to connect to 300+ cloud-on-ramp locations or spin up an enterprise grade Internet connection.
On Demand enables customers to:
* Order services via a portal or API
* Upgrade a bandwidth or make a configuration change in near real time
* Connect to a range of public clouds – including AWS, Google, IBM, Microsoft Azure and Oracle
* Connect to the public Internet
* Flex service bandwidths in line with demand in near real time
* Choose from two commercial models – a next generation On Demand model, and a more traditional pricing model
Three connectivity offerings underpin the Colt On Demand NaaS platform:
### 1. ETHERNET ON DEMAND
A private connection between data centres and enterprise office locations.
{% content-ref url="/pages/92005217a1e1b1a49c7aca01d1a9dd7eb51f1b64" %}
[Ethernet On Demand](/on-demand/user-guides/ethernet-on-demand)
{% endcontent-ref %}
### 2. INTERNET ON DEMAND
Enterprise grade Dedicated Internet Access (DIA).
{% content-ref url="/pages/5cc29dd363d090585f5f1bb673c832a9f862b68b" %}
[Internet On Demand](/on-demand/user-guides/internet-on-demand)
{% endcontent-ref %}
### 3. CLOUD ON DEMAND
Connectivity into the public cloud.
{% content-ref url="/pages/cda798c81d06baa858abdf5ca7c6b51e3ccdc348" %}
[Cloud On Demand](/on-demand/user-guides/cloud-on-demand)
{% endcontent-ref %}
***
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# REGISTRATION
On Demand registration
#### NEW COLT CUSTOMERS
If you are a new Colt customer, and are interested in buying On Demand services, please click on the button below:
Sign up today
#### EXISTING COLT CUSTOMERS
If you are already a Colt customer, please reach out to the Colt Sales team, who will guide you through the registration process:
Contact sales
### ON DEMAND ONBOARDING SUPPORT
Customers who need additional support after their On Demand account has been created can contact the On Demand onboarding support team. The team are there to help customers when they log in to On Demand for the first time or need assistance when placing initial port or circuit connection orders.
The On Demand onboarding support team can be contacted via the standard support channels:
* Option 1 – email the onboarding support team
* Option 2 – request a callback from the onboarding support team (using the same process as raising a standard Colt ticket)
Email and contact numbers depend on which country a customer is based, and can be found at [**https://www.colt.net/support**](https://www.colt.net/support)
For both options, the following Customer Access Number should be quoted: **112233**
When the Colt support team answers your call, please quote the Portal Service ID (and user ID if required, e.g. JSmith) which can be found at the top of the main portal page.
### ON DEMAND ACCOUNT STRUCTURE
On Demand accounts are assigned a legal contract country, which is directly linked to the customer’s account number. The contract country acts as the location for legal and administrative purposes.
On Demand accounts have access to all locations globally – for example, a customer located in Japan can request On Demand services in countries in Asia, Europe or North America.
Customers can request multiple On Demand accounts if required. For example, a large multinational enterprise can request separate On Demand accounts for each individual country that they operate in.
### CURRENCIES
On Demand accounts are assigned a single currency. All On Demand service pricing and invoices are based on this currency. Customers that require multi-currency support need to create multiple On Demand accounts, i.e. one account per invoice currency.
The following currencies are supported : EUR (Euro), GBP (British Pound), JPY (Japanese Yen), SEK (Swedish Krona), CHF (Swiss Franc), HKD (Hong Kong Dollar), SGD (Singapore Dollar), USD (US Dollar), DKK (Danish Krone)
### REQUESTING ADDITIONAL ON DEMAND USER LOGINS
On Demand user logins are created during initial registration. Once the registration process is complete, customers can request additional user logins by creating a new Colt Online user and adding one of the four On Demand roles described below to the Colt Online user profile.
The process to create a new Colt Online user is a 5 step process, and is described here: [Create a new Colt Online User](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FhdXo1rkIIVE\&data=04%7C01%7CMichael.South%40colt.net%7Ca2bc8b3bb5534113c83808d9e56b85f3%7Cb859cf7eff8a40bbbd0fda56e6dc0eb8%7C1%7C0%7C637793072231934220%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000\&sdata=6fqaXIF5ANOwDQ9SCX9dWOMDlHxe%2BJBrGb39DlJ80SA%3D\&reserved=0) (On Demand user roles are added under step 5).
The process can be initiated by an existing Colt Online user linked to the customer instance ("OCN") that is used to the On Demand account, and then approved by one of the admin users assigned to that OCN. Alternatively, an admin user can make the change without any further approval. Once approved, the changes are made in near real time.
### ON DEMAND USER ROLES
Each On Demand user is assigned an individual role, which determines the actions that are permitted within the platform. There are four roles to choose from, described in the table below.
| Role | Description |
| -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Full (“admin”) | Ability to create, delete, update all portal functions. Ability to change customer spend limit |
| Primary | Same permission as Full role, but not able to change the spend limit |
| Flex | User is able to modify the parameters of existing service such as bandwidth and VLAN configuration, but is not able to create or delete any services. |
| Read only | Read-only access to the portal to view ports, connections, locations etc. No permission to change any parameters or make any configuration changes. |
Customers can set an optional monthly spend limit, which applies to ALL logins assigned to the On Demand account. Once the spend limit is reached, customers will not be able to make any further transactions until the beginning of the next month. Existing On Demand ports or circuit connections are not impacted by changes to the spend limit.
The process to assign a new On Demand user role against a Colt Online user login is initiated via Colt Online (i.e. Colt's online service portal), not the Colt On Demand portal.
{% hint style="warning" %}
IMPORTANT - customers should only select **a single On Demand role**. Multiple roles cannot be supported for a single Colt Online user.
{% endhint %}
### MULTI ACCOUNT LOGIN
The new multi account login feature allows customers to access different On Demand accounts via the same user login.
For example, a customer with 10 accounts across multiple countries can access all 10 accounts via the same user name and password.
Individual logins are managed via Colt Online, as described in the "Requesting additional On Demand user logins" section. Customers who want to benefit from the multi-account login feature need to ensure that:
{% stepper %}
{% step %}
### ENSURE THE USER LOGIN IS LINKED TO THE OCNS
In Colt Online, the user login they wish to use is linked to the OCNs that are attached to the target On Demand accounts.
{% endstep %}
{% step %}
### ENSURE CORRECT ON DEMAND ROLE IS ASSIGNED
The Colt Online user login is assigned the correct On Demand role (e.g. Full role).
{% endstep %}
{% endstepper %}
Where a user login is associated with multiple OCNs / On Demand accounts, the user will be able to select different On Demand accounts from the top menu bar. The default login is the account that was last open.
### LOCAL LANGUAGE SUPPORT
The On Demand portal supports multiple languages – English, German, Spanish, French, Italian and Japanese. The portal language can be changed at any time, by selecting the user icon in the top right hand corner of the screen and choosing "My profile".
### DEMONSTRATION ACCOUNTS
The On Demand demonstration environment allows customers to become familiar with the Colt On Demand platform, without placing real orders or generating any actual charges.
The demonstration portal provides a safe environment which imitates the features and functionality of the On Demand production portal. However, the demonstration portal is not linked to a billing account so customers are not charged for any of the services requested.
Demo accounts are provided via the Colt Sales team.
Please note that the demo pricing does not always reflect the real prices for ports and circuit connections.
#### NEW ON DEMAND PORTS IN DATA CENTRES OR ENTERPRISE OFFICE BUILDINGS
We strongly recommend that only ports delivered in real time (i.e. ports labelled "Immediate Delivery") are requested via the demo portal, as the real time delivery is well suited to a customer demonstration. Manual port requests (i.e. ports shown with a grey plus symbol) are also enabled in the demo platform so that customers are able to better understand the overall ordering experience. However, we recommend that customers do not hit the "accept" button on manual port requests.
#### NEW CLOUD PORTS
Customers may find the below tips useful when creating new cloud ports within the On Demand demo platform:
* Microsoft ExpressRoute Cloud port\
Use a random UUID key – we recommend generating a new key via this UUID generator (e.g. 02019ae6-c909-4b69-a867-5d3532cdc97e)
* AWS hosted port\
Simply enter any 12 digit number (e.g. 123456789012)
* AWS dedicated port\
When asked to upload an LOA, simply upload any PDF file
* Google Cloud port\
Use the [UUID generator](https://www.uuidgenerator.net/) and add the region and availability zone (1 or 2) at the end (e.g. 02019ae6-c909-4b69-a867-5d3532cdc97e/europe-west1/2)
* Oracle Cloud port\
Use the following OCID and change the region code to the desired region and the last 9 digits to a random value: ocid1.virtualcircuit.oc1.uk-london-1.randomtext (e.g. ocid1.virtualcircuit.oc1.eu-frankfurt-1.abcdef1234)
* Equinix Cloud port / IBM Cloud port\
Use a random UUID key, as per the above instructions for Microsoft Azure – (i.e. [UUID generator](https://www.uuidgenerator.net/)) (e.g. 02019ae6-c909-4b69-a867-5d3532cdc97e)
#### WANT TO LEARN MORE ABOUT ON DEMAND?
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
***
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# USER GUIDES
Knowledge Centre
### QUICK START GUIDE
Congratulations for choosing Colt’s On Demand NaaS service! Circuit connections between data centres, enterprise offices, major cloud providers and the public internet are created in 4 easy steps.
{% hint style="info" %}
**TOP TIP**\
Customers can price an e-e service (e.g. 1 x port & 1 x DIA connection) via the relevant connection order flow (e.g. "Order new DIA connection").
{% endhint %}
{% stepper %}
{% step %}
### SELECT THE SERVICE TO PRICE OR ORDER (ETHERNET / CLOUD / INTERNET OR A STANDALONE PORT)
Ports can be ordered as standalone components, but customers usually need to price/order ports and Ethernet/Cloud/Internet connections together.
From the "Home" dashboard page, the following options are available:
* **New port** — to price or order an On Demand access or cloud port as a standalone component (e.g. if a customer wants to add a connection at a later date)
* **New connection** — to price or order Ethernet/Cloud connections, including any access ports or cloud ports that are needed. On Demand supports connections between two access ports, an access port and cloud port or between two cloud ports
* **New DIA** — to price or order Internet connections, again including an access port
{% endstep %}
{% step %}
### ADD AN ORIGIN PORT
Next, select the origin port. This can be an access port or a cloud port — customers can select an existing port or choose to create a new port.
* Existing ports (access port or cloud port), created previously via the "add port" flow are chosen from the list.
For new access ports:
* Enter the address of the data centre or enterprise office building where the port is located.
* Colt fibre connected ("On-net") locations appear immediately. If a location is not on-net, a "search for nearnet or offnet locations" option will appear.
* Select a port bandwidth (1/10/100Gbps for on-net locations, 10Mbps-10Gbps for off-net locations).
* Select a contract term (3/12 months for on-net ports, 12-60 months for off-net).
For new cloud ports:
* Select the cloud service provider (e.g. AWS).
* Select the service type (dedicated/hosted), cloud region and the DC location of the cloud on-ramp and the port bandwidth.
Note: On Demand access ports in on-net, hybrid on-net and near-net locations support multiple connections/VLANs. Off-net ports (enabled via a carrier partner) support a single connection/VLAN.
Did you know?
* In data centres and large enterprise buildings, the default delivery is from the Colt shared area (CEA/MMR). In enterprise office locations, customers will need to specify a floor and room ("PoP") where the port is required.
[Learn more about Colt building types >>](https://www.colt.net/solutions/on-demand/resources/buildings/)
{% endstep %}
{% step %}
### ADD A DESTINATION PORT (ETHERNET/CLOUD CONNECTIONS ONLY)
Select an existing or new access port or cloud port, following the instructions in the previous step.
{% endstep %}
{% step %}
### CREATE AND CONFIGURE A CONNECTION
You can create Ethernet, Cloud or Internet (DIA) connections. Select the appropriate sub-section below for detailed steps.
#### ETHERNET CONNECTION (DC-DC, DC-OFFICE OR OFFICE-OFFICE)
{% stepper %}
{% step %}
1. Select a connection **bandwidth** – the maximum bandwidth is limited by the port speed (e.g. 1Gbps/10Gbps).
2. Choose a contract **commitment** for the connection (1 hour flex contract or 3/6/12/24/36 month fixed contract).
The pricing for the circuit connection and associated port(s) will now be displayed. Circuit bandwidths and contract durations can be changed to generate a new price. To move to the order stage, select "Continue" to configure the connection.
{% endstep %}
{% step %}
3\. Select a connection **bandwidth** – the maximum bandwidth is limited by the port speed (e.g. 1Gbps/10Gbps).
{% endstep %}
{% step %}
4\. Choose a PoP **site** and an interface. Ports that are available in near real time are labelled "Immediate delivery".
{% endstep %}
{% step %}
5\. VLAN configuration — Select one:
* "P2P" for a point to point (EPL) circuit with transparent ("open port") handover at both ends (only available where both origin and destination ports are unused)
* "EVPL" for a spoke circuit, i.e. VLAN on the NNI/hub port and transparent at the client end location (only available where one port is already configured in VLAN mode)
* "Advanced" to apply any VLAN combination on the origin and destination ports (e.g. a VLAN at both ends)
Enter a **name** for the connection, hit the "Review order" option and if all details are correct "Accept & Place" to proceed.
{% endstep %}
{% endstepper %}
#### CLOUD CONNECTION
{% stepper %}
{% step %}
1. Once the origin and destination ports have been selected, select a **bandwidth** and **commitment** term and select "Continue".
{% endstep %}
{% step %}
2\. Where hosted cloud ports have been selected at the origin and/or the destination, a cloud validation key is required (e.g. **AWS account number**, **Azure/Oracle/IBM Service key**, **Google Pairing Key**).
{% endstep %}
{% step %}
3\. Where a standard access port has been selected at the origin or destination, select the PoP **site** and **interface**.
{% endstep %}
{% step %}
4\. Next, select a **VLAN** config. Note that VLANs on hosted cloud ports cannot be modified by the user.
{% endstep %}
{% step %}
5\. Enter a name for the cloud connection, "Review" the order and if correct select the "Accept and place order" option.
{% endstep %}
{% endstepper %}
Did you know?
* Colt On Demand's billing contracts offer both fixed and flexible terms, ranging from per hour flex billing up to 36 month fixed.
[Learn more about our pricing >>](https://www.colt.net/solutions/on-demand/pricing/)
#### CREATE A CIRCUIT CONNECTION (INTERNET)
{% stepper %}
{% step %}
1. Select the **unmanaged** (wires only) or **managed** (vRouter) option.
{% endstep %}
{% step %}
2\. Select the required number of **IP addresses** (8/16/32/64 addresses).
{% endstep %}
{% step %}
3\. Select a **bandwidth** – the maximum bandwidth is limited by the port speed (e.g. 1Gbps).
{% endstep %}
{% step %}
4\. Choose a **contract commitment** (1 hour flex or 3/6/12/24/36 month fixed).
{% endstep %}
{% step %}
5\. Select a PoP **site**, **interface** and **VLAN** configuration.
{% endstep %}
{% step %}
6\. **Review** the order and if correct, select the "Accept and order" option.
{% endstep %}
{% endstepper %}
{% endstep %}
{% endstepper %}
***
## ADDITIONAL FEATURES
### DOWNLOAD AN LOA (TO ORDER A CROSS CONNECT DIRECTLY WITH THE DC OPERATOR)
Use the LOA feature in carrier-neutral data centres to request a cross-connect to the Colt demarcation point. In enterprise buildings, the demarcation point can be found in the port details. Note: This feature should be used when you want to order a cross-connect with the DC operator directly.
### REQUEST A CROSS CONNECT VIA COLT
After a port has been added, you will be asked whether you want to add a data centre cross connect (select “yes”). Cross connects can be added when the port is requested, or once it is live. Where a port is delivered manually, cross connects cannot be requested during delivery.
You will then be asked to add the demarcation details where you want the cross connect to terminate (i.e. the location of your equipment in the data centre). You will also need to upload an LOA, which grants Colt the authority to order the cross connect to your rack location.
Note: this feature should be used where a customer wants to order a DC cross connect from Colt.
### BANDWIDTH FLEXING
To increase or decrease the connection bandwidth on a temporary or more permanent basis, select the "Modify bandwidth" option.
Customers are then presented with two choices, depending on the type of contract linked to the connection:
* For connections on a fixed contract, customers can "Boost" on a temporary basis or permanently upgrade by selecting a "Commitment".
* For connections on a flexible 1 hour rolling contract, customers should select "Commitment" and choose a 1 hour flexible rate or permanent upgrade via the 3–36 month commitment option.
For further details, please refer to the "Scaling Your Bandwidth" section.
### CONFIGURE A VLAN
To change the VLAN configuration on an existing connection, select the connection and then the "Configure" button. The Ethertype (C-VLAN / 8100 or S-VLAN 88a8) and the VLAN tag can now be configured on both the origin port and the destination port (if applicable). Customers can also select "Open Port" to configure a circuit without VLANs (i.e. transparent mode, for example for a P-P Ethernet connection).
Please note that for hosted cloud connections, the VLAN configuration at the cloud end is usually determined by the cloud provider and is not user-configurable. For further details about VLAN configuration, please refer to the [Ethernet Connections](https://www.colt.net/solutions/on-demand/resources/connections/) page.
### ADDING NEW SITES (EXISTING BUILDINGS)
To request that a new network site is built in an existing Colt on-net building, select the “create new site” option. Select a floor and room name.
Once the new site order is requested, the Colt delivery team will build the new PoP (note — new PoPs are subject to survey and may be rejected or amended).
***
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# QUICK START GUIDE
### QUICK START GUIDE
Congratulations for choosing Colt’s On Demand NaaS service! Circuit connections between data centres, enterprise offices, major cloud providers and the public internet are created in 4 easy steps.
{% hint style="info" %}
**TOP TIP**\
Customers can price an e-e service (e.g. 1 x port & 1 x DIA connection) via the relevant connection order flow (e.g. "Order new DIA connection").
{% endhint %}
{% stepper %}
{% step %}
### SELECT THE SERVICE TO PRICE OR ORDER (ETHERNET / CLOUD / INTERNET OR A STANDALONE PORT)
Ports can be ordered as standalone components, but customers usually need to price/order ports and Ethernet/Cloud/Internet connections together.
From the "Home" dashboard page, the following options are available:
* **New port** — to price or order an On Demand access or cloud port as a standalone component (e.g. if a customer wants to add a connection at a later date)
* **New connection** — to price or order Ethernet/Cloud connections, including any access ports or cloud ports that are needed. On Demand supports connections between two access ports, an access port and cloud port or between two cloud ports
* **New DIA** — to price or order Internet connections, again including an access port
{% endstep %}
{% step %}
### ADD AN ORIGIN PORT
Next, select the origin port. This can be an access port or a cloud port — customers can select an existing port or choose to create a new port.
* Existing ports (access port or cloud port), created previously via the "add port" flow are chosen from the list.
For new access ports:
* Enter the address of the data centre or enterprise office building where the port is located.
* Colt fibre connected ("On-net") locations appear immediately. If a location is not on-net, a "search for nearnet or offnet locations" option will appear.
* Select a port bandwidth (1/10/100Gbps for on-net locations, 10Mbps-10Gbps for off-net locations).
* Select a contract term (3/12 months for on-net ports, 12-60 months for off-net).
For new cloud ports:
* Select the cloud service provider (e.g. AWS).
* Select the service type (dedicated/hosted), cloud region and the DC location of the cloud on-ramp and the port bandwidth.
Note: On Demand access ports in on-net, hybrid on-net and near-net locations support multiple connections/VLANs. Off-net ports (enabled via a carrier partner) support a single connection/VLAN.
Did you know?
* In data centres and large enterprise buildings, the default delivery is from the Colt shared area (CEA/MMR). In enterprise office locations, customers will need to specify a floor and room ("PoP") where the port is required.
[Learn more about Colt building types >>](https://www.colt.net/solutions/on-demand/resources/buildings/)
{% endstep %}
{% step %}
### ADD A DESTINATION PORT (ETHERNET/CLOUD CONNECTIONS ONLY)
Select an existing or new access port or cloud port, following the instructions in the previous step.
{% endstep %}
{% step %}
### CREATE AND CONFIGURE A CONNECTION
You can create Ethernet, Cloud or Internet (DIA) connections. Select the appropriate sub-section below for detailed steps.
#### ETHERNET CONNECTION (DC-DC, DC-OFFICE OR OFFICE-OFFICE)
{% stepper %}
{% step %}
1. Select a connection **bandwidth** – the maximum bandwidth is limited by the port speed (e.g. 1Gbps/10Gbps).
2. Choose a contract **commitment** for the connection (1 hour flex contract or 3/6/12/24/36 month fixed contract).
The pricing for the circuit connection and associated port(s) will now be displayed. Circuit bandwidths and contract durations can be changed to generate a new price. To move to the order stage, select "Continue" to configure the connection.
{% endstep %}
{% step %}
3\. Select a connection **bandwidth** – the maximum bandwidth is limited by the port speed (e.g. 1Gbps/10Gbps).
{% endstep %}
{% step %}
4\. Choose a PoP **site** and an interface. Ports that are available in near real time are labelled "Immediate delivery".
{% endstep %}
{% step %}
5\. VLAN configuration — Select one:
* "P2P" for a point to point (EPL) circuit with transparent ("open port") handover at both ends (only available where both origin and destination ports are unused)
* "EVPL" for a spoke circuit, i.e. VLAN on the NNI/hub port and transparent at the client end location (only available where one port is already configured in VLAN mode)
* "Advanced" to apply any VLAN combination on the origin and destination ports (e.g. a VLAN at both ends)
Enter a **name** for the connection, hit the "Review order" option and if all details are correct "Accept & Place" to proceed.
{% endstep %}
{% endstepper %}
#### CLOUD CONNECTION
{% stepper %}
{% step %}
1. Once the origin and destination ports have been selected, select a **bandwidth** and **commitment** term and select "Continue".
{% endstep %}
{% step %}
2\. Where hosted cloud ports have been selected at the origin and/or the destination, a cloud validation key is required (e.g. **AWS account number**, **Azure/Oracle/IBM Service key**, **Google Pairing Key**).
{% endstep %}
{% step %}
3\. Where a standard access port has been selected at the origin or destination, select the PoP **site** and **interface**.
{% endstep %}
{% step %}
4\. Next, select a **VLAN** config. Note that VLANs on hosted cloud ports cannot be modified by the user.
{% endstep %}
{% step %}
5\. Enter a name for the cloud connection, "Review" the order and if correct select the "Accept and place order" option.
{% endstep %}
{% endstepper %}
Did you know?
* Colt On Demand's billing contracts offer both fixed and flexible terms, ranging from per hour flex billing up to 36 month fixed.
[Learn more about our pricing >>](https://www.colt.net/solutions/on-demand/pricing/)
#### CREATE A CIRCUIT CONNECTION (INTERNET)
{% stepper %}
{% step %}
1. Select the **unmanaged** (wires only) or **managed** (vRouter) option.
{% endstep %}
{% step %}
2\. Select the required number of **IP addresses** (8/16/32/64 addresses).
{% endstep %}
{% step %}
3\. Select a **bandwidth** – the maximum bandwidth is limited by the port speed (e.g. 1Gbps).
{% endstep %}
{% step %}
4\. Choose a **contract commitment** (1 hour flex or 3/6/12/24/36 month fixed).
{% endstep %}
{% step %}
5\. Select a PoP **site**, **interface** and **VLAN** configuration.
{% endstep %}
{% step %}
6\. **Review** the order and if correct, select the "Accept and order" option.
{% endstep %}
{% endstepper %}
{% endstep %}
{% endstepper %}
***
## ADDITIONAL FEATURES
### DOWNLOAD AN LOA (TO ORDER A CROSS CONNECT DIRECTLY WITH THE DC OPERATOR)
Use the LOA feature in carrier-neutral data centres to request a cross-connect to the Colt demarcation point. In enterprise buildings, the demarcation point can be found in the port details. Note: This feature should be used when you want to order a cross-connect with the DC operator directly.
### REQUEST A CROSS CONNECT VIA COLT
After a port has been added, you will be asked whether you want to add a data centre cross connect (select “yes”). Cross connects can be added when the port is requested, or once it is live. Where a port is delivered manually, cross connects cannot be requested during delivery.
You will then be asked to add the demarcation details where you want the cross connect to terminate (i.e. the location of your equipment in the data centre). You will also need to upload an LOA, which grants Colt the authority to order the cross connect to your rack location.
Note: this feature should be used where a customer wants to order a DC cross connect from Colt.
### BANDWIDTH FLEXING
To increase or decrease the connection bandwidth on a temporary or more permanent basis, select the "Modify bandwidth" option.
Customers are then presented with two choices, depending on the type of contract linked to the connection:
* For connections on a fixed contract, customers can "Boost" on a temporary basis or permanently upgrade by selecting a "Commitment".
* For connections on a flexible 1 hour rolling contract, customers should select "Commitment" and choose a 1 hour flexible rate or permanent upgrade via the 3–36 month commitment option.
For further details, please refer to the "Scaling Your Bandwidth" section.
### CONFIGURE A VLAN
To change the VLAN configuration on an existing connection, select the connection and then the "Configure" button. The Ethertype (C-VLAN / 8100 or S-VLAN 88a8) and the VLAN tag can now be configured on both the origin port and the destination port (if applicable). Customers can also select "Open Port" to configure a circuit without VLANs (i.e. transparent mode, for example for a P-P Ethernet connection).
Please note that for hosted cloud connections, the VLAN configuration at the cloud end is usually determined by the cloud provider and is not user-configurable. For further details about VLAN configuration, please refer to the [Ethernet Connections](https://www.colt.net/solutions/on-demand/resources/connections/) page.
### ADDING NEW SITES (EXISTING BUILDINGS)
To request that a new network site is built in an existing Colt on-net building, select the “create new site” option. Select a floor and room name.
Once the new site order is requested, the Colt delivery team will build the new PoP (note — new PoPs are subject to survey and may be rejected or amended).
***
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# INTERNET ON DEMAND
### INTERNET ON DEMAND OVERVIEW
Internet On Demand is an enterprise grade Dedicated Internet Access (DIA) service, with support for both wires only and managed router variants.
The service is based on Colt's own ASN (8220). We do not currently resell Internet services from 3rd party providers via our On Demand platform.
The service is available in all core Colt countries where , delivered over Colt fibre (on-net) or 3rd party Ethernet tails (off-net).
### WIRES ONLY ("ROUTERLESS") INTERNET ACCESS
Internet On Demand services are supported on standard On Demand ports in data centres and enterprise locations. Internet connectivity is available at on-net and off-net buildings in the following locations in Europe, Asia Pacific and North America. Bandwidths up to 10Gbps are now supported across all locations for Wires Only connections.
| Connection | Region | Locations |
| ------------------------------------------------------------- | ------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|
On-net locations (connected with Colt Fibre)
| Europe | Austria, Belgium, Bulgaria, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, United Kingdom |
|
On-net locations (connected with Colt Fibre)
| Asia Pacific | Australia, Hong Kong, Japan, Singapore |
|
On-net locations (connected with Colt Fibre)
| North America | Canada, USA |
|
Off-net locations (connected via a carrier partner)
| Europe | Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom |
|
Off-net locations (connected via a carrier partner)
| Asia Pacific | Hong Kong, Japan, Singapore |
Customers benefit from the same carrier class internet experience as the standard [Colt IP Access service](https://www.colt.net/product/ip-access/) (which is based on market-leading internet peering) with the added benefit of On Demand capabilities such as flexible contract options and temporary bandwidth scaling via the Bandwidth Boost feature.
The “wires-only” option means that customers are required to provide a router at the data centre or enterprise building where the On Demand port terminating the Internet OD connection is located. Connecting the Internet OD service directly to the customer’s LAN without is not currently supported and will result in a misconfiguration.
The location of the port determines the location of Colt’s core IP router that is used to parent the Internet On Demand service. For example, an Internet On Demand service terminating on an On Demand port in Frankfurt will be parented from Colt’s core IP router based in Frankfurt.
Under the On Demand model, Internet services are treated as circuit connections that can be terminated on a standard port in a data centre or enterprise building. The Internet connection port can be presented on a dedicated port (i.e. one Internet OD connection per port) or on a multi-service port where other Ethernet, Cloud or Internet connections are terminated.
The provisioning journey for Internet OD is straightforward; customers simply have to choose:
{% stepper %}
{% step %}
### CHOOSE A PORT TO TERMINATE THE SERVICE
Select a new or existing On Demand port in the data centre or enterprise building where the Internet OD connection will terminate.
{% endstep %}
{% step %}
### CHOOSE A VLAN CONFIGURATION
Options include open port, add VLAN, or filter VLAN.
{% endstep %}
{% step %}
### CHOOSE SERVICE BANDWIDTH
Select the required bandwidth for the service.
{% endstep %}
{% step %}
### CHOOSE CONTRACTUAL COMMITMENT
Options include 1 hour flex, or 3–36 month fixed term.
{% endstep %}
{% endstepper %}
All other configuration parameters (for example, IP address ranges) are automatically applied by the On Demand platform.
Once an Internet On Demand connection is live, customers are able to upgrade the bandwidth permanently (via a fixed contract), upgrade or downgrade the bandwidth temporarily (via a flex contract) and change the VLAN parameters or contractual commitment.
### MANAGED INTERNET ACCESS (VIA A VIRTUAL ON DEMAND ROUTER)
Managed Internet On Demand services based on a virtual instance (vRouter) are now supported via Colt On Demand.
The managed Internet service is available in all on-net and off-net locations in the UK and France, with support for additional countries planned for later in 2025/26.
The vRouter service is available in bandwidths from 10Mbps to 1Gbps.
### IP ADDRESSES
Colt provides a /30 range for the WAN connection, the first usable IP address being the IP address allocated to the port on the Colt core IP router.
When an Internet On Demand connection is activated, Colt will allocate a block of /29 Provider Aggregated (PA) addresses based on IPV4 which can be used on the LAN side of the customer equipment (e.g. router, firewall, Access Point).
8 LAN addresses are available by default, with no extra charge. Additional IP addresses are available at an extra cost, in blocks of 16, 32 or 64 addresses — i.e. blocks of /28, /27, /26 respectively.
Colt AS: 8220
The addresses for the primary/secondary DNS servers used by Colt are shown below:
| Name | IP Address |
| -------------------- | -------------- |
| Primary DNS server | 195.110.64.205 |
| Secondary DNS server | 212.121.128.10 |
### IP BACKBONE NETWORK
Colt has made a substantial investment in the creation of a dedicated IP-based network to provide flexible, scalable IP-based solutions to the mission-critical Internet needs of our customers.
Colt is also a key participant in major European and Asian direct and indirect peering and partnership agreements, enhancing its capability to provide customers with the highest levels of service worldwide.
Internet On Demand services are based on the same network platform as traditional IP Access services.
***
Questions? We're here to help.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# ETHERNET ON DEMAND
### INTRODUCTION
Connections are circuits that are routed between two On Demand ports.
There are three different connection types:
1. Ethernet connection between two On Demand access ports (EPL, EVPL or VLAN based mesh)
2. Cloud connection between an On Demand access port and a cloud port, or between two cloud ports
3. Internet connection that terminates on an On Demand access port
This section covers **Ethernet** connections.
## TOPOLOGIES
On Demand ports can be dynamically configured to support either Ethernet Private Line (“point to point”) based on transparent handover or Ethernet Virtual Private Line (“hub and spoke”) services based on a VLAN handover.
EPL and EVPL are not treated as different service types in the On Demand platform, although EPL/EVPL services have different VLAN configurations on the origin and destination ports.
### ETHERNET PRIVATE LINE
The Ethernet Private Line (“point to point”) topology is illustrated below.
### ETHERNET VIRTUAL PRIVATE LINE
Ethernet Virtual Private Line (“Hub and Spoke”), based on a VLAN handover at the A end and port based handover at the B end is shown below:
### EVPL (MESH)
On Demand enables a variation of Ethernet Virtual Private Line, based on a VLAN handover at both the A end B ends – supporting a mesh topology.
### BANDWIDTH
### ETHERNET CONNECTION BANDWIDTHS
On Demand connections support bandwidths between 10Mbps and 40Gbps. Higher bandwidths are available on request.
The below table shows the bandwidths that are supported.
| Component | Bandwidths | Description |
| ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Port |
Port speeds (on-net or hybrid on-net / FTTx) - 1Gbps - 10Gbps - 100Gbps (at key DCs only)
Port speeds (off-net) - 10Mbps-10Gbps
|
On-net / hybrid on-net ports Full rate port speeds (circuit connections up to the physical port speed) Overbooking is available on request for On Demand ports used as an NNI. Transparent (open port) or VLAN mode
Offnet ports Full rate port speed. Overbooking not supported. Transparent mode only (no VLAN support)
| Logical Ethernet circuit connection between 2 On Demand ports |
The minimum bandwidth of an Ethernet circuit connection on any port is 10Mbps. For 1Gbps/10Gbps ports, the maximum connection speed is the port speed. For 100Gbps ports the maximum port speed is 40Gbps (KDC-KDC only).
## ETHERNET CONNECTION PRICING & VLAN CONFIGURATION
### CONNECTION CHARGES
Under the On Demand flex pricing model, circuit connections are based on 1 hour and 3/6/12/24/36 month commitments. Customers are charged a per hour rental based on the bandwidth and commitment.
Under the traditional/fixed pricing model, circuit connections are based on fixed 12/24/36 month contracts.
To check the price of an Ethernet Connection, follow these steps:
{% stepper %}
{% step %}
### SELECT NEW CONNECTION
Select the " **New Connection**" on the Home page or " **+Ethernet**" button on the connection page.
{% endstep %}
{% step %}
### CHOOSE ORIGIN AND DESTINATION
Select an **Origin** and a **Destination port** (which can be new or existing) and a **bandwidth** and **commitment** term for each port.
{% endstep %}
{% step %}
### CONFIGURE CONNECTION COMMITMENT
Select a **bandwidth** and **commitment** term for the connection.
{% endstep %}
{% step %}
### VIEW PRICE
The price will be displayed in the bottom right of the screen.
{% endstep %}
{% endstepper %}
For further details, please refer to the [pricing section](https://www.colt.net/solutions/on-demand/resources/pricing/).
### VLAN CONFIGURATION
Connections have three VLAN modes, which apply to each end of the circuit connection:
| Mode | Application | Description |
| ----------- | -------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | 1 circuit connection per port | Port based handover, all VLANs are passed transparently |
| Add VLAN | Multiple circuit connections per port (Colt adds VLAN tag) | VLAN based handover, 1 VLAN per Connection. VLAN added on egress, towards customer (in translation mode). VLAN can be S-VLAN (88a8) or C-VLAN (8100) |
| Filter VLAN | Multiple circuit connections per port (Colt filters VLAN tags) | VLAN filtered on ingress to Colt network (against a single VLAN number). |
The supported combinations are shown in the table below (A end and B ends can be used interchangeably).
Notes:
* The cloud end is automatically configured as “add VLAN”
* Only 8100 CVLANs supported at AWS end
* Supports different VLAN at each end. VLAN PCP will not be preserved
* For further details on cloud VLAN configurations, please refer to the cloud connectivity section
| A End | B End | Description | Equivalent “Traditional” Colt service | Data Centre & Enterprise Office Connections | Microsoft Azure | Hosted AWS/ Oracle/ Google / IBM | AWS Dedicated |
| ----------- | ----------- | ---------------------------------------------------------------------------- | ------------------------------------- | ------------------------------------------- | --------------- | -------------------------------- | ------------- |
| Open port | Open port | Standard Ethernet Private Line (EPL) configuration | Ethernet Line (EPL) | Supported | N/A | N/A | Supported |
| Add VLAN | Open port | Ethernet Virtual Private Line (EVPL) configuration | Ethernet Hub & Spoke | Supported | Supported | Supported | Supported |
| Add VLAN | Add VLAN | Ethernet Virtual Private Line (EVPL), hub presentation at both ends (note 3) | N/A | Supported | Supported | Supported | Supported |
| Filter VLAN | Filter VLAN | As per scenario 3 above, except VLAN IDs are preserved (same at each end) | Ethernet Line (EVPL) | Supported | N/A | N/A | Supported |
Contact / support details
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# CLOUD ON DEMAND
## CLOUD ON DEMAND OVERVIEW
Under the Cloud On Demand offering, connectivity is provided from data centres and enterprise locations into the public cloud.
Colt has enabled connectivity into the AWS, Microsoft Azure, Google, Oracle, IBM, Alibaba and OVH cloud platforms via Colt On Demand.
Customers can connect to the cloud from 1,100+ on-net data centres, 32,000+ on-net enterprise buildings, 130,000+ hybrid on-net buildings and millions of offnet buildings via an integrated carrier partner.
Customers can choose from a "hosted" connectivity model based on real time API automation across a shared interconnect and a "dedicated" model where customers are allocated a cloud port and cross connect for their own exclusive use.
***
## CLOUD PORTS
Under the Cloud On Demand service model, there are two cloud-specific service components – cloud ports and connections to cloud ports. Cloud ports can be hosted or dedicated. Cloud connections can be provided between a standard On Demand access port and a cloud port, or between any two cloud ports in a "cloud to cloud" topology.
Customers who wish to flex the bandwidth on their cloud circuit connections are advised to over-size the cloud port to enable bandwidth to be flexed up to this limit.
Once a cloud port has been provisioned, customers can request a new cloud connection between the A end port(s) and the cloud port. The below table summarises the cloud port bandwidth options for both the hosted and dedicated model.
Colt does not charge for hosted cloud ports. Dedicated cloud ports attract a one off installation charge and a monthly rental charge, which includes the data centre cross connect between the Colt cloud port and the cloud provider's port.
Cloud ports can be ordered as a standalone component, or as part of the order flow for an end-end connection. Hosted ports are virtual and require a Service Key (or equivalent), and are enabled in near real time. Dedicated ports require a physical build in the data centre and require an LOA from the cloud service provider to enable the service.
Note that hosted Equinix ports are also enabled via the cloud port order flows. Please refer to the "On Demand Interconnect" section for further details.
***
## CLOUD CONNECTIONS
Cloud connections can be provided between On Demand access ports and dedicated/hosted cloud ports or between dedicated/hosted connections under a cloud-cloud connectivity model. An additional circuit and additional cloud port is required for resilience, the exception being Microsoft Azure ExpressRoute - where a single cloud port can support two individual cloud connections.
Note - customers who want to benefit from Microsoft's ExpressRoute SLA, 2 circuits are mandatory. Where a single circuit is provided, Microsoft's SLA will not apply.
**It is important to note that Colt’s cloud OD offering is based on layer 2 Ethernet connectivity, and that customers will need to establish layer 3 peering with the cloud providers.**
For all customers planning to select a flexible contract on a Cloud On Demand service, select the upper limit of the bandwidth that they wish to flex to.
The supported bandwidth ranges for an On Demand cloud connection is based on the bandwidth of the cloud port. There are no restrictions on the circuit bandwidths supported on the B end customer port.
To learn more about each cloud partner, please click on the relevant partner using the links above.
***
## QUESTIONS? WE'RE HERE TO HELP.
{% hint style="info" %}
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
{% endhint %}
# ALIBABA ON DEMAND
ALIBABA CLOUD EXPRESS CONNECT
Alibaba Cloud Express Connect provides private and reliable network connectivity to the Alibaba cloud across a dedicated private connection – allowing customers to bypass the public internet.
Colt supports **Alibaba Cloud Express Connect Dedicated (dedicated ports)** on the On Demand platform.\
\
Dedicated ports allow customers to establish multiple BGP peerings across the same Alibaba Cloud port. On Demand circuit connections can be established in near real time, but a physical cross connect is required between the Alibaba Cloud Express Connect and the Colt network.
| Feature | Dedicated Port |
| ----------------------------------------------------------------------------- | -------------------------------------- |
| Alibaba Cloud Express Connect Dedicated handover | New port and fibre cross connect |
| Delivery experience | Multiple days for physical fibre build |
| Alibaba Cloud Express Connect Dedicated bandwidths | 1Gbps or 10Gbps |
| BGP peering / VLAN | Multiple BGP peerings / VLAN |
| Bandwidth changes on On Demand circuit (flexing, BW Boost, permenant upgrade) | Yes – up to dedicated port speed |
### ALIBABA CLOUD EXPRESS CONNECT DEDICATED PORTS
Alibaba Cloud Express Connect Dedicated ports support multiple BGP peerings with Alibaba Cloud.
\
\
Dedicated ports are the best Alibaba Cloud Express Connect solution where a customer needs to establish multiple peerings with Alibaba Cloud at the same physical Direct Connect location.
#### ALIBABA CLOUD EXPRESS CONNECT DEDICATED PORTS (VIA CLOUD PORT PAGE)
Customers will need to first request a dedicated port via the Alibaba Cloud subscription, taking care to select the correct Alibaba Cloud Connect region and Alibaba Cloud Express Connect Dedicated PoP. A Letter of Authority (LOA) is then generated within the Alibaba Cloud console which should be uploaded to the On Demand portal using the button provided.
*\*IMPORTANT – it is important that the customer selects the correct* Alibaba Cloud Express Connect Dedicated *region and* Alibaba Cloud Express Connect Dedicated *PoP location within the Alibaba Cloud Console.\**
Each Alibaba Cloud Express Connect Dedicated PoP is linked to a primary region – but customers can access multiple regions.
1Gbps and 10Gbps dedicated ports are supported on the On Demand platform.
Once the request has been placed, Colt’s delivery team will arrange for the cross connect between the Colt On Demand port and the Alibaba Cloud router using the information provided within the LOA. The typical lead time for the cross connect is 5 working days.
#### CONNECTIONS TO ALIBABA CLOUD EXPRESS CONNECT DEDICATED PORTS
Alibaba Cloud Express Connect Dedicated ports are based on a standard port model, which means that single or multiple circuit connections can be routed to a single Alibaba Cloud Express Connect Dedicated port.
The standard port VLAN modes apply at the customer A end site.
Under the dedicated port model, Alibaba Cloud do not impose any bandwidth on VLANs – they are dynamically scaled.
The following VLAN modes apply at the Alibaba Cloud B end (i.e. dedicated port end), summarised in the below table:
| Mode | Application | Description |
| --------- | ---------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Alibaba Cloud Express Connect Dedicated port mapped to a single circuit connection | Port based handover, all Alibaba Cloud Express Connect Dedicated VLANs are passed transparently across the Colt network to the B end port Customer is responsible for allocating VLANs via the Alibaba Cloud Console (Filter VLAN option at A end site not supported) |
#### ALIBABA CLOUD EXPRESS CONNECT DEDICATED PORT CONFIGURATION
The below diagram summarises the configuration:
#### ALIBABA CLOUD EXPRESS CONNECT DEDICATED PORT CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an Alibaba Cloud Express Connect Dedicated port is illustrated below. Note that the LOA must be requested for the correct Alibaba Cloud Express Connect Dedicated Region and Alibaba Cloud Express Connect Dedicated PoP associated with that region.
# AWS ON DEMAND
Cloud connectivity guide: AWS
## AMAZON WEB SERVICES DIRECT CONNECT
AWS Direct Connect provides private and reliable network connectivity to the AWS cloud across a dedicated private connection – allowing customers to bypass the public internet.
There are two Direct Connect offerings available via the Colt On Demand platform – **hosted connections** and **dedicated ports**.
Hosted connections enable dedicated layer 2 connectivity to the AWS cloud across existing interconnects between the Colt and AWS networks meaning that connectivity to the AWS cloud can be established immediately. Hosted connections are always based on a single BGP (IP) peering per connection.
Dedicated ports allow customers to establish multiple BGP peerings across the same AWS port. On Demand circuit connections can be established in near real time, but a physical cross connect is required between the AWS Direct Connect dedicated port and the Colt network.
Each peering is configured via the AWS Console to support one of the following AWS Virtual Interface types:
* Private VIF – access to one or more Virtual Private Clouds, using private IP addresses
* Public VIF – access to public AWS services (such as S3), using public IP addresses
* Transit VIF – access to an AWS Transit Gateway
Transit VIFs are available across the majority of Colt’s Direct Connect PoP locations in Europe and Asia.
| Feature | Hosted Connection | Dedicated Port |
| ----------------------------------------------------------------------------- | ---------------------------------------------- | -------------------------------------- |
| AWS handover | Existing interconnect | New port and fibre cross connect |
| Delivery experience | Near real time, via On Demand automation | Multiple days for physical fibre build |
| AWS bandwidths | 50Mbps – 10Gbps | 1Gbps/10Gbps |
| BGP peering / Virtual Interface | Single BGP peering / VIF per hosted connection | Multiple BGP peerings / VIFs per port |
| Multiple VPC support via Direct Connect Gateway | Yes | Yes |
| AWS Transit Gateway support | Yes | Yes |
| Bandwidth changes on On Demand circuit (flexing, BW Boost, permenant upgrade) | Yes – up to host connection speed (e.g. 1Gbps) | Yes – up to dedicated port speed |
***
## AWS DIRECT CONNECT HOSTED PORTS
To create a new AWS Direct Connect hosted connection, customers will need their AWS account number, the AWS Region they wish to connect to (e.g. EU Ireland, EU London or EU Frankfurt), the AWS Direct Connect PoP and bandwidth.
Each AWS Direct Connect PoP is linked to a parent region (e.g. EU Dublin) – but customers can establish inter region connectivity via AWS’s Direct Connect Gateway feature. For example, a hosted port in Dublin can be used to connect to the EU Frankfurt region.
AWS Direct Connect supports bandwidths between 50Mbps and 10Gbps on hosted connections. To enable this, customers must first create an AWS Direct Connect hosted port via the Colt On Demand platform. Hosted ports are handed over on a shared NNI and are available immediately after the incoming connection is accepted in the AWS console, after which the On Demand cloud port request is completed.
### CONNECTIONS TO AWS DIRECT CONNECT HOSTED PORTS
Connections to AWS Direct Connect hosted ports are based on a 1:1 circuit connection to hosted port mapping. The cloud B end configuration is always based on single 802.1Q VLAN\* – this is automatically configured when the default “Cloud VLAN” option is selected. \* The Ethertype is 8100, although this is not visible to customers
The standard VLAN modes apply at the customer A end port, which are summarised in the table below:
| Customer Port Mode | Application | Description |
| ------------------ | ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Circuit occupies whole A end port | Port based handover, all traffic on the customer port is mapped to the AWS hosted port |
| Add VLAN | Customer uses single tagged VLAN to map traffic to AWS | VLAN added on egress, towards customer (in translation mode). VLAN can be S-VLAN (88a8) or C-VLAN (8100). Standard H\&S config. |
### AWS DIRECT CONNECT HOSTED CONFIGURATION
The Colt On Demand connection provides layer 2 (Ethernet) connectivity between the A end customer premises and the B end cloud PoP. The customer is responsible for establishing layer 3 peering between their on-premises router and the AWS cloud.
Each hosted port supports a SINGLE BGP peering. Multiple peerings require multiple hosted ports.
### AWS DIRECT CONNECT HOSTED CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an AWS hosted port is illustrated below:
***
## AWS DIRECT CONNECT DEDICATED PORTS
AWS dedicated ports support multiple BGP peerings with AWS, each peering being based on a single AWS Virtual Interface (VIF) which can be configured to support a private, public or transit VIF.
Dedicated ports are the best AWS Direct Connect solution where a customer needs to establish multiple peerings with AWS at the same physical Direct Connect location.
### AWS DEDICATED PORTS (VIA CLOUD PORT PAGE)
Customers will need to first request a dedicated port via the AWS subscription, taking care to select the correct AWS region and Direct Connect PoP. A Letter of Authority (LOA) is then generated within the AWS console which should be uploaded to the On Demand portal using the button provided.
{% hint style="warning" %}
*IMPORTANT – it is important that the customer selects the correct AWS region and Direct Connect PoP location within the AWS Console.*
{% endhint %}
Similar to hosted ports, each AWS Direct Connect PoP are linked to a primary region – but customers can now access multiple regions via the AWS Direct Connect Gateway feature.
1Gbps, 10Gbps & 100Gbps dedicated ports are supported on the On Demand platform.
Once the request has been placed, Colt’s delivery team will arrange for the cross connect between the 1/10/100Gbps Colt On Demand port and the AWS router using the information provided within the LOA. The typical lead time for the cross connect is 5 working days.
### CONNECTIONS TO AWS DIRECT CONNECT DEDICATED PORTS
AWS Direct Connect dedicated ports are based on a standard port model, which means that single or multiple circuit connections can be routed to a single AWS dedicated port.
AWS only support 802.1Q VLANs, which means that customers are restricted to the C-VLAN option (i.e. an 8100 Ethertype) at the AWS end of the circuit Connection. AWS do not support QinQ VLAN tagging.
The standard port VLAN modes apply at the customer A end site.
Under the dedicated port model, AWS do not impose any bandwidth on VLANs – they are dynamically scaled.
The following VLAN modes apply at the AWS B end (i.e. dedicated port end), summarised in the table below:
| Mode | Application | Description |
| ----------- | ------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | AWS dedicated port mapped to a single circuit connection | Port based handover, all AWS VLANs are passed transparently across the Colt network to the B end port Customer is responsible for allocating VLANs via the AWS Console (Filter VLAN option at A end site not supported) |
| Filter VLAN | AWS dedicated port is mapped to multiple circuit connections (1 VLAN/VPC per circuit) | A single VLAN is filtered at ingress to the Colt network, supporting a single VPC against each circuit connection. Customer is responsible for allocating VLANs via the AWS Console (Open port option at A end site not supported) |
| Add VLAN | AWS dedicated port is mapped to multiple circuit connections (1 VLAN/VPC per circuit) | Allows multiple circuit connections, each circuit connection to a single AWS VLAN /VPC |
### AWS DIRECT CONNECT DEDICATED PORT CONFIGURATION
Each On Demand circuit connection can be configured to support multiple AWS peerings, by setting the A and B ends to "Open Port" mode (transparent) and configuring multiple 802.1Q VLANs on the customer router and AWS cloud - each VLAN mapped to a single layer 3 / BGP peering:
Dedicated ports can also be configured to support multiple circuit connections, each assigned a single VLAN on the dedicated cloud port at the B end cloud PoP location.
### AWS DIRECT CONNECT DEDICATED PORT CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an AWS dedicated port is illustrated below. Note that the LOA must be requested for the correct AWS Region and AWS Direct Connect PoP associated with that region.
***
{% hint style="info" %}
Unsure about network security? If you want to connect to the cloud, but are concerned about your connection being a part of the public internet, consider Dedicated Cloud Access, which brings similar functionality to a traditional cloud connect on a private connection.
Find out about Dedicated Cloud Access: "Click Here"
{% endhint %}
***
Want to learn more about On Demand?
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
Discover On Demand:
# AZURE ON DEMAND
Cloud connectivity guide: Azure
### MICROSOFT AZURE EXPRESSROUTE OVERVIEW
Microsoft Azure ExpressRoute provides private and reliable network connectivity to the Azure cloud across a dedicated private connection – allowing customers to bypass the public internet.
There are two ExpressRoute offerings available via the Colt On Demand platform – **hosted ports** and **dedicated ports (for "ExpressRoute Direct")**.
Hosted ports enable layer 2 connectivity to the Azure cloud across existing interconnects between the Colt and Azure networks meaning that connectivity to the Azure cloud can be established immediately. Under the hosted model, a single ExpressRoute service is supported - based on either one or two BGP (IP) peering per connection (i.e. Private and/or Microsoft peering).
Dedicated ports (for ER Direct) allow customers to establish multiple ExpressRoute services on the same physical port, which in turn allows multiple BGP peerings to be supported (2 peerings per ExpressRoute service). On Demand circuit connections can be established in near real time, but a physical cross connect is required between the ExpressRoute Direct port and the Colt network.
ExpressRoute connectivity is provided with dual resilience by default, with a primary and secondary component. Customers can choose to use both the primary and secondary components, or the primary only.
The primary and secondary components each contain two peerings (four peerings in total: 2 primary + 2 secondary) and are configured via the Azure portal. The two peerings within each ER service are as follows:
* **Azure Private peering** for Virtual Networks (VNETs), accessed via private IPs
* **Microsoft Peering** for connectivity to Office 365, Dynamics 365, services accessed via Public IPs
## HOSTED EXPRESSROUTE SERVICES
### HOSTED AZURE EXPRESSROUTE PORTS
Customers need to first request an ExpressRoute circuit via the Microsoft Azure portal, using their Azure subscription. Customers will need to select an ExpressRoute PoP (e.g. Amsterdam, London or Dublin) and an ER circuit bandwidth (50Mbps–10Gbps).
The ExpressRoute circuit bandwidth determines the maximum bandwidth of the On Demand connection – for example, a 100Mbps ER circuit supports connection speeds up to 2 x 100Mbps (100Mbps primary, 100Mbps secondary).
When the request is placed via the Azure portal, customers will receive a Service Key. Note that Microsoft billing starts as soon as the Service Key is generated.
Microsoft ExpressRoute On Demand cloud ports are created by selecting a region, PoP location & bandwidth, entering the Service Key and allocating a port name.
### CONNECTIONS TO AZURE EXPRESSROUTE PORTS
Microsoft Azure ExpressRoute is resilient by default. Customers can choose to deploy twin connections to support an active-active topology, or a single connection. Where twin circuit connections are required, customers can terminate them on a single port or two separate ports.
For additional resilience, customers can select ports at two separate locations within the same physical building or, for maximum resilience, two separate physical buildings in the same country (for example, two separate data centres). Please refer to the Resilience section for further details.
Multiple pairs of connections to a hosted ExpressRoute port is NOT a supported configuration – the Microsoft ExpressRoute model is based on a single ExpressRoute instance per circuit connection. Customers who require multiple connections should select the ExpressRoute Direct option.
The standard VLAN modes apply at both customer A end ports, which is summarised in the table below:
| Customer Port Mode | Application | Description |
| ------------------ | --------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Circuit 1 / 2 occupies whole A end port | Port based handover, 2 Microsoft “inner” VLANs are passed transparently across the Colt network to the Microsoft ExpressRoute PoP. Customer is responsible for allocating inner VLANs |
| Add VLAN | Customer uses QinQ to wrap the three “inner” VLANs in a single “outer” VLAN | VLAN added on egress, towards customer (in translation mode). VLAN can be S-VLAN (88a8) or C-VLAN (8100). Standard H\&S config. VLAN contains three “inner” VLANs. Customer needs to map inner VLANs to “outer” tag. Inner VLANs must use 8100 Ethertype |
### EXPRESSROUTE HOSTED CONFIGURATION
The diagram below summarises the configuration, which is identical for both circuit connections in the 1+1 resilient pair.
Each On Demand circuit connection supports the two ExpressRoute BGP peerings (Private, Microsoft). Each peering is identified by an “inner VLAN”.
Important notes:
* The VLANs assigned by Azure are the customer’s responsibility and are not assigned or modified by Colt.
* The customer must assign the same VLAN ID for both the primary and secondary peerings (for example, private peering VLAN 801 for primary & secondary; Microsoft peering 802).
* Where the Azure circuit connections need to co-exist with other circuit connections, the customer router MUST be capable of supporting QinQ/double tagging — i.e. the ability to assign an outer VLAN tag for the handover between the customer router and On Demand port and inner VLAN tags for the respective private/Microsoft peerings encapsulated within the outer tag.
### END-TO-END CUSTOMER JOURNEY (HOSTED ER PORT)
The customer journey to establish end to end connectivity to a Microsoft ExpressRoute is illustrated below:
## DEDICATED PORT SERVICES (VIA EXPRESSROUTE DIRECT)
### MICROSOFT AZURE DEDICATED PORTS ("EXPRESSROUTE DIRECT")
Customers need to first request an ExpressRoute Direct service via the Microsoft Azure portal, using their Azure subscription. Customers will need to select an ExpressRoute PoP (e.g. Amsterdam, London or Dublin) and an ER Direct bandwidth (10Gbps/100Gbps).
When the request is placed via the Azure portal, customers will receive an LOA.
Microsoft ExpressRoute On Demand cloud ports are requested in the On Demand portal by selecting a PoP location & bandwidth, uploading the ExpressRoute Direct Letter of Authorisation (LOA) and allocating a port name.
### EXPRESSROUTE BILLING
Microsoft starts billing for ExpressRoute direct port pairs 45 days into the creation of the ExpressRoute Direct resource or when 1 or both of the links are enabled, whichever comes first. The 45-day grace period is granted to allow customers to complete the cross-connection process with the colocation provider.
You'll stop being charged for ExpressRoute Direct's port pairs after you delete the direct ports and remove the cross-connects.
### CONNECTIONS TO EXPRESSROUTE DIRECT PORTS
Connections to ExpressRoute Direct dedicated ports follow the same general principles as hosted connections.
The following should be noted:
* The default scenario is for a single pair of connections (primary/secondary — each supporting two L3 peerings) in transparent mode ("open port") at the A and B ends.
* Customers can request multiple On Demand connections if required. A single connection (primary) is also a supported scenario.
* Customers can also request multiple ExpressRoute services on the same ExpressRoute Direct port. A single On Demand circuit connection is able to support multiple ExpressRoute services, provided customers manage the VLAN configuration on each individual peering.
### EXPRESSROUTE DIRECT CONFIGURATION
The diagram below summarises the configuration, which is identical for both circuit connections in the 1+1 resilient pair. The example below shows two ExpressRoute services on the same ER Direct port.
Each On Demand Ethernet circuit connection is capable of supporting multiple ExpressRoute services via the same ER Direct port, and each ExpressRoute service supports 2 BGP peerings (Private, Microsoft). Each peering is identified by an “inner VLAN”, as per the hosted model.
### END-TO-END CUSTOMER JOURNEY (ER DIRECT PORT)
The customer journey to establish end to end connectivity to an ExpressRoute Direct port is illustrated below:
## WANT TO LEARN MORE ABOUT ON DEMAND?
A guide to On Demand
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
# GOOGLE ON DEMAND
Cloud connectivity guide: On Demand
### GOOGLE PARTNER INTERCONNECT
#### GOOGLE PARTNER INTERCONNECT HOSTED PORTS
To create a new Google Partner Interconnect service, customers need to create a VLAN attachment via the Google Cloud Platform portal. Once a VLAN attachment has been requested, customers will receive a pairing key. This pairing key is then used to create the Google cloud port via the Colt On Demand platform.
The pairing key is associated with a region which in turn is associated with a continent (e.g. Europe) – customers will need to select a Google partner interconnect location in the same continent as the pairing key. For example, a pairing key based in a European region will require a European partner interconnect location.
Google Partner Interconnect PoPs are not associated with a specific cloud region – Google provide network connectivity between all regions in the same continent (Europe, APAC, etc.).
Google support bandwidths between 50Mbps and 10Gbps via the partner interconnect service, and are handed over on a shared NNI between Colt and Google.
Resilient connections can be provided – Google support a dual circuit (99.9% SLA) package and a four circuit (99.99% SLA) resilient package which require two and four VLAN attachment and pairing keys respectively. The two VLAN attachments for the dual circuit package requires the Google interconnects to be in the same metro city, in different Edge Availability Domains (zones). The four circuit package is based on two dual circuit packages.
#### CONNECTIONS TO GOOGLE PARTNER INTERCONNECT PORTS
Connections to Google Partner Interconnect ports are based on a 1:1 circuit connection to hosted port mapping. The cloud B end configuration is always based on single 802.1Q VLAN\* – this is automatically configured when the default “Cloud VLAN” option is selected. \* The Ethertype is 8100, although this is not visible to customers
| Customer Port Mode | Application | Description |
| ------------------ | --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Circuit occupies whole A end port | Port based handover, all traffic on the customer port is mapped to the Google cloud port |
| Add VLAN | Customer uses single tagged VLAN to map traffic to Google | VLAN added on egress, towards customer (in translation mode). VLAN can be S-VLAN (88a8) or C-VLAN (8100). Standard H\&S config. VLAN contains three “inner” VLANs. Customer needs to map inner VLANs to “outer” tag |
#### GOOGLE PARTNER INTERCONNECT CONFIGURATION
The below diagram summarises the configuration:
#### GOOGLE PARTNER INTERCONNECT CUSTOMER JOURNEY
{% stepper %}
{% step %}
### REQUEST VLAN ATTACHMENT IN GOOGLE CLOUD PLATFORM
Create a VLAN attachment in the Google Cloud Platform portal. Once requested, Google will provide a pairing key associated with the VLAN attachment.
{% endstep %}
{% step %}
### CREATE CLOUD PORT VIA COLT ON DEMAND
Use the pairing key to create the Google cloud port through the Colt On Demand platform.
{% endstep %}
{% step %}
### SELECT PARTNER INTERCONNECT LOCATION
Ensure you select a Google partner interconnect location in the same continent as the pairing key (e.g., a European pairing key requires a European location). Google provides network connectivity between all regions in the same continent.
{% endstep %}
{% step %}
### CONFIGURE RESILIENCE (IF REQUIRED)
If you require resilience, request the appropriate number of VLAN attachments and pairing keys:
* Dual circuit (99.9% SLA): two VLAN attachments in the same metro city but different Edge Availability Domains (zones).
* Four circuit (99.99% SLA): based on two dual circuit packages.
{% endstep %}
{% endstepper %}
#### GOOGLE CLOUD DEDICATED PORTS
Connections to 10Gbps Google Cloud dedicated ports can be supported via a standard DCNet On Demand port – providing a DC cross connect is requested via the On Demand portal (the Google LOA should be attached to the cross connect request).
**Want to learn more about On Demand?**
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
# IBM ON DEMAND
Cloud connectivity guide: On Demand
### IBM DIRECT LINK
To create a new IBM Direct Link Connect service, customers need to create a Direct Link Connect service via the IBM portal and select the location (e.g. Amsterdam), provider (Colt) and a bandwidth between 50Mbps and 5Gbps. Customers will also be required to select routing details.
Once the service has been created, IBM need to approve the request – this may take several hours.
All Direct Link services are handed over on a shared NNI between Colt and IBM.
#### CONNECTIONS TO IBM DIRECT LINK CONNECT PORTS
Connections to IBM Direct Link Connect ports are based on a 1:1 circuit connection to hosted port mapping. The cloud B end configuration is always based on single 802.1Q VLAN\* – this is automatically configured when the default “Cloud VLAN” option is selected.\
\&#xNAN;*The Ethertype is 8100, although this is not visible to customers*
The standard VLAN modes apply at the customer A end port, which are summarised in the table below:
| Customer Port Mode | Application | Description |
| ------------------ | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Circuit occupies whole A end port | Port based handover, all traffic on the customer port is mapped to the cloud port |
| Add VLAN | Customer uses single tagged VLAN to map traffic | VLAN added on egress, towards customer (in translation mode). VLAN can be S-VLAN (88a8) or C-VLAN (8100). Standard H\&S config. VLAN contains three “inner” VLANs. Customer needs to map inner VLANs to “outer” tag |
#### IBM DIRECT LINK CONNECT CONFIGURATION
The below diagram summarises the configuration:
#### END-TO-END CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an IBM interconnect port is illustrated below:
#### IBM DIRECT LINK DEDICATED PORTS
Connections to 10Gbps IBM Direct Link dedicated ports can be supported via a standard DCNet On Demand port – providing a DC cross connect is requested via the On Demand portal (the IBM LOA should be attached to the cross connect request).
### WANT TO LEARN MORE ABOUT ON DEMAND?
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
Discover On Demand:
# ORACLE ON DEMAND
Cloud connectivity guide: On Demand
### ORACLE FASTCONNECT
#### ORACLE FASTCONNECT HOSTED PORTS
To create a new Oracle FastConnect connection, customers first need to create a FastConnect service via the Oracle Cloud portal.
The following information needs to be entered:
{% stepper %}
{% step %}
### SELECT PROVIDER
Select “Oracle Provider” and then “Colt DCA”.
{% endstep %}
{% step %}
### SELECT DOMAIN
Select a “Private/Public” domain.
{% endstep %}
{% step %}
### ENTER BANDWIDTH
Enter the FastConnect port bandwidth (1G-10G).
{% endstep %}
{% step %}
### ENTER ROUTING
Enter the BGP routing details.
{% endstep %}
{% endstepper %}
Once the FastConnect service has been created, customers will be assigned a Service Key – this will be required to create a cloud port in the Colt On Demand portal.
FastConnect hosted services are handed over on a shared NNI between Colt and Oracle.
#### CONNECTIONS TO ORACLE FASTCONNECT HOSTED PORTS
Connections to Oracle FastConnect ports are based on a 1:1 circuit connection to hosted port mapping. The cloud B end configuration is always based on single 802.1Q VLAN\* – this is automatically configured when the default “Cloud VLAN” option is selected. \* The Ethertype is 8100, although this is not visible to customers
The standard VLAN modes apply at the customer A end port, which are summarised in the table below:
| Customer Port Mode | Application | Description |
| ------------------ | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Circuit occupies whole A end port | Port based handover, all traffic on the customer port is mapped to the cloud port |
| Add VLAN | Customer uses single tagged VLAN to map traffic | VLAN added on egress, towards customer (in translation mode). VLAN can be S-VLAN (88a8) or C-VLAN (8100). Standard H\&S config. VLAN contains three “inner” VLANs. Customer needs to map inner VLANs to “outer” tag |
#### ORACLE FASTCONNECT CONFIGURATION
The below diagram summarises the configuration:
#### END-TO-END CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an Oracle FastConnect port is illustrated below.
#### FASTCONNECT DEDICATED PORTS
Connections to 1Gbps & 10Gbps FastConnect dedicated ports can be supported via a standard DCNet On Demand port – providing a DC cross connect is requested via the On Demand portal (the Oracle LOA should be attached to the cross connect request).
#### ORACLE AND COLT ON DEMAND INTEGRATION
Oracle have integrated Colt’s On Demand ordering into the OCI platform. You can now seamlessly connect to your Oracle Cloud services, without leaving the OCI portal.
{% embed url="" %}
{% hint style="info" %}
Want to learn more about On Demand? Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
{% endhint %}
# OVHCLOUD ON DEMAND
OVHCLOUD CONNECT
OVHcloud Connect provides private and reliable network connectivity to the OVHcloud across a dedicated private connection – allowing customers to bypass the public internet.
Colt supports **OVHcloud Connect Direct (dedicated ports)** on the On Demand platform.\
\
Dedicated ports allow customers to establish multiple BGP peerings across the same OVHcloud port. On Demand circuit connections can be established in near real time, but a physical cross connect is required between the OVHcloud Connect Direct and the Colt network.
| Feature | Dedicated Port |
| ----------------------------------------------------------------------------- | -------------------------------------- |
| OVHcloud Connect Direct handover | New port and fibre cross connect |
| Delivery experience | Multiple days for physical fibre build |
| OVHcloud Connect Direct bandwidths | 1Gbps or 10Gbps |
| BGP peering / VLAN | Multiple BGP peerings / VLAN |
| Bandwidth changes on On Demand circuit (flexing, BW Boost, permanent upgrade) | Yes – up to dedicated port speed |
### OVHCLOUD CONNECT DIRECT PORTS
OVHcloud Connect Direct ports support multiple BGP peerings with OVHcloud.
Dedicated ports are the best OVHcloud Connect Direct solution where a customer needs to establish multiple peerings with OVHcloud at the same physical Direct Connect location.
#### OVHCLOUD CONNECT DIRECT PORTS (VIA CLOUD PORT PAGE)
Customers will need to first request a dedicated port via the OVHcloud subscription, taking care to select the correct OVHcloud Connect region and OVHcloud Connect Direct Dedicated PoP. A Letter of Authority (LOA) is then generated within the OVHcloud console which should be uploaded to the On Demand portal using the button provided.
*\*IMPORTANT – it is important that the customer selects the correct* OVHcloud Connect Direct Dedicated *region and* OVHcloud Connect Direct Dedicated *PoP location within the OVHcloud Console.\**
Each OVHcloud Connect Direct Dedicated PoP is linked to a primary region – but customers can access multiple regions.
1Gbps and 10Gbps dedicated ports are supported on the On Demand platform.
Once the request has been placed, Colt’s delivery team will arrange for the cross connect between the Colt On Demand port and the OVHcloud router using the information provided within the LOA. The typical lead time for the cross connect is 5 working days.
#### CONNECTIONS TO OVHCLOUD CONNECT DIRECT DEDICATED PORTS
OVHcloud Connect Direct Dedicated ports are based on a standard port model, which means that single or multiple circuit connections can be routed to a single OVHcloud Connect Direct Dedicated port.
The standard port VLAN modes apply at the customer A end site.
Under the dedicated port model, OVHcloud do not impose any bandwidth on VLANs – they are dynamically scaled.
The following VLAN modes apply at the OVHcloud B end (i.e. dedicated port end), summarised in the below table:
| Mode | Application | Description |
| --------- | ---------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | OVHcloud Connect Direct Dedicated port mapped to a single circuit connection | Port based handover, all OVHcloud Connect Direct Dedicated VLANs are passed transparently across the Colt network to the B end port Customer is responsible for allocating VLANs via the OVHcloud Console (Filter VLAN option at A end site not supported) |
#### OVHCLOUD CONNECT DIRECT DEDICATED PORT CONFIGURATION
The below diagram summarises the configuration:
#### OVHCLOUD CONNECT DIRECT DEDICATED PORT CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an OVHcloud Connect Direct Dedicated port is illustrated below. Note that the LOA must be requested for the correct OVHcloud Connect Direct Dedicated Region and OVHcloud Connect Direct Dedicated PoP associated with that region.
# SCALEWAY ON DEMAND
SCALEWAY INTERLINK
Scaleway InterLink provides private and reliable network connectivity to Scaleway across a dedicated private connection – allowing customers to bypass the public internet.
Colt supports Scaleway Self-Hosted Interlink (dedicated ports) on the On Demand platform.
Dedicated ports allow customers to establish multiple BGP peerings towards Scaleway. On Demand circuit connections can be established in near real time, but a physical cross connect is required between the Scaleway Self-Hosted Interlink and the Colt network.
| Feature | Dedicated Port |
| ----------------------------------------------------------------------------- | -------------------------------------- |
| Scaleway Self-Hosted Interlink handover | New port and fibre cross connect |
| Delivery experience | Multiple days for physical fibre build |
| Scaleway Self-Hosted Interlink bandwidths | 1Gbps or 10Gbps |
| BGP peering / VLAN | Multiple BGP peerings / VLAN |
| Bandwidth changes on On Demand circuit (flexing, BW Boost, permanent upgrade) | Yes – up to dedicated port speed |
### SCALEWAY SELF‑HOSTED INTERLINK DEDICATED PORTS
Scaleway Self-Hosted InterLink dedicated ports support multiple BGP peerings with Scaleway.
Dedicated ports are the best Scaleway InterLink solution where a customer needs to establish multiple peerings with Scaleway at the same physical location.
### SCALEWAY SELF‑HOSTED INTERLINK DEDICATED PORTS (VIA A STANDARD DCNET ON DEMAND PORT)
Customers will need to first request a dedicated port via the Scaleway subscription, taking care to select the correct Scaleway InterLink region and Scaleway Self-Hosted Interlink PoP.
A Letter of Authority (LOA) is then generated within the Scaleway console (which should be uploaded to the On Demand portal when ordering the On Demand ports at the Cloud PoP location).
Customers can request a standard On Demand port at the Cloud PoP location and request a standard cross connect via the OD portal (required to attach the Scaleway Self-Hosted InterLink LOA to the cross connect order). Once the request has been placed, Colt’s delivery team will arrange for the cross connect between the Colt On Demand port and the Scaleway router using the information provided within the LOA. The typical lead time for the cross connect is 5 working days.
Please also see: .
#### **CONNECTIONS TO SCALEWAY SELF‑HOSTED INTERLINK DEDICATED PORTS**
Customers have to create a connection between the port at the customer and the port at the cloud PoP location towards the Scaleway Self-Hosted InterLink dedicated ports.
The following VLAN modes apply at the cloud PoP location / Scaleway B end (i.e. dedicated port end), summarised in the below table:
| Mode | Application | Description |
| --------- | ----------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Open port | Scaleway Self-Hosted InterLink dedicated port mapped to a single circuit connection | Port based handover, all Scaleway Self-Hosted InterLink VLANs are passed transparently across the Colt network to the B end port Customer is responsible for allocating VLANs via the Scaleway Console (Filter VLAN option at A end site not supported) |
Under the dedicated port model, Scaleway does not impose any bandwidth on VLANs – they are dynamically scaled.
The standard port VLAN modes apply at the customer A end site.
#### SCALEWAY SELF‑HOSTED INTERLINK DEDICATED PORT CUSTOMER JOURNEY
The customer journey to establish end to end connectivity to an Scaleway Self-Hosted Interlink dedicated port is illustrated below. Note that the LOA must be requested for the correct Scaleway InterLink Region and Scaleway InterLink Cloud PoP associated with that region.
# CONNECTED BUILDINGS
### INTRODUCTION
On Demand services are available in:
* 1,200+ on-net data centres (directly connected to the Colt fibre network)
* 32,000+ on-net enterprise office locations (directly connected to the Colt fibre network)
* 130,00 hybrid on-net enterprise offices, connected via Colt's FTTx partners
* Millions of off-net enterprise offices, connected via Colt's integrated carrier partners
* Buildings that are in close proximity to the Colt fibre network and require a new fibre dig ("near-net" locations)
New On Demand ports can be delivered either in near real time (where capacity is available) or via a physical capacity build. Real time delivery is typically available in larger data centres, whereas delivery to enterprise buildings often requires a new capacity build.
Customers can check which data centres support delivery of On Demand ports in real time [here](https://www.colt.net/solutions/on-demand/locations/).
This section explains the On Demand building connectivity model.
### SELECTING A BUILDING FOR A NEW ON DEMAND PORT
Colt’s On Demand portal has integrated Google Maps smart search capability, which provides an enhanced search experience. The On Demand portal allows customers to request a new port at any building that is connected to the Colt fibre network in On Demand enabled cities.
If no building options are displayed, off-net / near-net buildings can be found by selecting the "Search for near-net and off-net locations" option. Please note that this option usually takes about a minute to process the partner API data.
Where an address cannot be found, the manual search option should be used.
For further details on the ordering journey, please refer to the [Ports](broken://pages/25d4265971fb780637c4dc45d675812dd3d95e4b) section.
### COLT BUILDING TYPES
There are three different types of on-net building:
* Key data centre - a large carrier neutral facility in which Colt has deployed an IQNet backbone PoP. Real time port delivery is available in many of these locations.
* Standard data centre - DC locations where Colt does not have an IQNet backbone PoP are classed as standard data centres. Delivery of a new On Demand port to these locations is typically 30 days.
* Enterprise office ("retail building") - similar to standard DCs, delivery of a new On Demand port to an enterprise office is usually 30/35 days.
Off-net buildings that are connected via one of our integrated carrier partners are also available via On Demand.
The below logos are used to identify the building type.
### DATA CENTRES
On Demand services can be delivered to carrier neutral data centres as well as non-neutral and private data centres.
In data centres, On Demand services are usually delivered via Meet Me Rooms (MMRs) which are shared areas that can be accessed via a cross connect by any customer present in the data centre.
Larger data centres typically have multiple Meet Me Rooms and Colt often has a presence in more than one MMR. The On Demand portal allows customers to choose a default shared location – this option should be selected if a real time delivery is required.
Customers can also choose a specific MMR, but this option is only recommended for customers who have specific routing requirements (e.g. resilience/diversity from another service).
Services are usually handed over via a cross connect supplied by the data centre operator. The cross connect can either be ordered directly by the end customer, or via the On Demand portal (larger data centres only).
This is illustrated below:
### ENTERPRISE BUILDINGS
On Demand services can also be delivered to enterprise buildings.
An enterprise building typically consists of multiple floors and Colt delivers services to customers via private PoP sites which are often located in a comms room. An enterprise building typically has separate PoPs on different floors to serve the different customers based within the building.
This concept is illustrated below:
On Demand services can be delivered to existing customer PoP sites or new PoP sites. Visibility of customer PoP sites is restricted to sites where customers have existing services.
Where a PoP site is not visible in the On Demand portal, a new PoP site should be requested.
### NEARNET BUILDINGS
Fibre connectivity to off-net buildings that are less than 250 metres from the Colt fibre network can also be requested via the On Demand portal.
Customers can request an On Demand service to a nearnet location by selecting the “address searched for (offnet)” check box.
Please note that the On Demand portal will display the full dig cost by default. For details on the latest nearnet promotion, please contact the Colt sales team.
### SUPPORTED SCENARIOS
The supported customer scenarios are shown below:
| Building | Customer requirement | Solution |
| ----------------------------------------- | ----------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| On-net data centre | Customer’s rack location is in a different location to the Colt CEA |
Default solution: Customer requests an OD port at the existing CEA site, and orders a cross connect from the DC operator or Colt to reach their site location Alternative solution: Customer requests an OD port at a private site in the data centre. This is only supported where a CEA is not present (e.g. the DC operator does not support an MMR)
|
| On-net enterprise building | Customer needs to deliver to an existing site (e.g. the 1st floor comms room) in a company HQ | Request new On Demand port at 1st floor site and arrange cabling |
| On-net enterprise building | Customer needs to deliver to a new location (e.g. 2nd floor comms room) in a company HQ | Request new On Demand site location on 2nd floor via OD portal. Colt will build new network location on 2nd floor |
| Offnet enterprise building or data centre | Customer needs to connect to offnet building that is less than 250m from the Colt fibre network | Speak to account team, and raise a nearnet building request via OD portal |
### WANT TO LEARN MORE ABOUT ON DEMAND?
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
# BANDWIDTH GUIDE
### INTRODUCTION
The bandwidth of a circuit connection can be upgraded or flexed in three different ways.
{% stepper %}
{% step %}
### PERMANENT UPGRADE
On Demand circuit connections purchased under a 3–36 month fixed contract term can be permanently upgraded up to the bandwidth of the port (for example, 1 Gbps) using the "Modify bandwidth" option. Connections can be upgraded within the current contract term, or under a new contract term.
{% endstep %}
{% step %}
### BANDWIDTH BOOST
The Bandwidth Boost feature allows circuit connections under a fixed term (3, 6, 12, 24 or 36 month) contract to be temporarily upgraded—for example, to meet a short term demand for additional bandwidth.
* Customers are charged a premium for the duration of the boost period.
* The minimum boost period is 1 hour (On Demand / flex pricebook) or 1 day (traditional / fixed pricebook).
* There is no maximum boost period.
At the end of the boost period, the boost should be removed by selecting the original circuit bandwidth (the base bandwidth) via the Bandwidth Boost menu option.
{% endstep %}
{% step %}
### BANDWIDTH FLEXING
Flexible 1-hour contracts can be upgraded or downgraded in near real time, with a 1-hour billing granularity.
* The upper bandwidth limit is the port speed (e.g., 1 Gbps) at the A and B ends of the circuit.
* The lower bandwidth limit is defined by the bandwidth ranges described in the "Ethernet Connections" page.
* Bandwidths can be flexed up or down at any time.
* There is no restriction on the number of bandwidth changes that can be made within a calendar month.
Note: On Demand is based on flat per-hour billing, not UBB.
{% endstep %}
{% endstepper %}
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# PORTS OVERVIEW
> **DO YOU NEED SERVICES WITH EXTRA DIVERSITY/RESILIENCE?** \
> Check out the new port diversity feature [here](https://docs.colt.net/on-demand/user-guides/resilience).
Ports are used to terminate circuit connections. Under the On Demand model, ports are a separate component - unlike the traditional data networking model where ports are an integral part of a circuit connection.
Ports can be ordered on a standalone basis, or be requested as part of an integrated circuit ordering journey.
All on-net, hybrid on-net and nearnet ports are capable of supporting multiple circuit connections, using VLAN tagging. Off-net ports can only support a single circuit as standard (multiple circuits may be available on request).
### MULTISERVICE FUNCTIONALITY
All On Demand ports are capable of supporting multiple service types, using VLAN segregation. Example use cases include:
* Multicloud – multiple cloud connections terminating on the same physical On Demand port at the customer site
* NNI for Ethernet Virtual Private Line – multiple Ethernet connections aggregated on the same physical port for service provider handoff
* Enterprise multi service – internet access, data centre connections and multiple cloud connections to support typical enterprise WAN services
For further details on VLAN configurations supported on the Colt On Demand platorm, please refer to the [On Demand Connections](https://www.colt.net/solutions/on-demand/resources/connections/) section.
### ON DEMAND ACCESS PORTS (ON-NET & HYBRID ON-NET LOCATIONS)
Colt supports a full range of physical 1Gbps, 10Gbps & 100Gbps port specifications:
| Supported 1Gbps physical interfaces | Supported 10Gbps physical interfaces | Supported 100Gbps physical interfaces |
| ----------------------------------- | ------------------------------------ | ------------------------------------- |
| 1000Base-LX | 10GBASE-LR | 100GBASE-LR4 |
| 1000Base-SX | 10GBASE-SR | 100GBASE-SR4 |
| 1000BaseT | | |
Where a 1000Base-T interface is required the port is configured with autonegotiation enabled. Colt does not support the manual configuration of 10Base-T or 100Base-T ports by disabling autonegotiation; autonegotiation is always enabled by default.
In the On Demand portal, ports can be requested as a standalone order or requested as part of the connection order flow. In both cases, the basic process for ordering a port is the same. Ports are requested by first entering the address of the location you wish to connect.
Select a bandwidth and commitment - 12 months in on-net enterprise buildings, 3/12 months in on-net data centres and 12-60 months for off-net and hybrid on-net locations. Then choose a diversity option - please refer to the "Resilience & Diversity" section for further details.
New ports can be requested in the default shared area (e.g. an MMR in a data centre) or in a specific room – for example, the comms room on the third floor of an enterprise building. Customers are encouraged to select the default shared area as the On Demand platform will automatically select ports that are available via near real time delivery.
The On Demand portal shows ports that can be reserved in near real time (flagged as "immediate delivery") and ports that require a network capacity build are shown with the typical delivery lead time.
{% hint style="warning" %}
IMPORTANT! On Demand ports stay in a deactivated state until a circuit connection is added to the port. Customers can request that a new port is tested prior to a circuit being added by raising a ticket via the standard support process.
{% endhint %}
### ON DEMAND ACCESS PORTS (OFF-NET/NEARNET LOCATIONS)
Customers can request connectivity to millions of off-net enterprise office locations globally, via one of our integrated carrier partners.
When an address is entered and no on-net buildings are listed, the “Search for offnet and nearnet locatons” option should be selected.
If the location is close to the Colt fibre network, “nearnet” is the default option (where Colt provides new fibre into the building), along with the on-net port bandwidth options (1/10Gbps).
If the location is not close to the Colt fibre network off-net options via one of Colt’s integrated carrier partners will be presented.
Select an offnet port bandwidth (10Mbps-10Gbps) to see the list of carrier partners and contract terms (12-60 months) available at the chosen location.
To order the offnet port, first select the desired option and then enter the physical configuration details (PoP location & interface).
### PORT CHARGES
### ON-NET PORT CHARGES
Under the default On Demand flex pricing model, customers are required to make a 3 or 12 month commitment. Monthly recurring rental charges then apply.
In enterprise buildings, the minimum commitment is 12 months – customers are also charged a small installation fee to cover the cost of adding the new port capacity.
Under the fixed pricing model, customers are not required to make a commitment on the port. Under the fixed model, customers are charged a one off installation fee when a new port is added.
Please refer to the pricing section for more further details.
## OFF-NET PORT CHARGES
Offnet ports are available on 12-60 month contract terms, aligned to the terms of the underling Ethernet circuits from our carrier partners.
Offnet ports attract an NRC and MRC charge.
### REQUESTING A CROSS CONNECT
At data centre locations, customers can order a cross connect directly from the data centre operator, or order from Colt - where Colt manages the cross connect on the customer's behalf.
{% stepper %}
{% step %}
### ORDERING A CROSS CONNECT FROM A DATA CENTRE OPERATOR
At data centre locations, customers are able to generate an LOA from the On Demand portal to grant the Data Centre permission to access the Colt rack to facilitate the termination of DC cross connects.
The LOA should be submitted to the DC operator when the cross connect order is placed. Please note that the LOA can only be generated AFTER the delivery of the port is completed.
{% endstep %}
{% step %}
### ORDERING A CROSS CONNECT FROM COLT
Alternatively, customers can request a fibre cross connect in a data centre via the On Demand platform, which will result in Colt placing a request being placed on the data centre operator for a cross connect between the specified On Demand port and the demarcation point in the customer rack.
When a new port is requested, customers are asked whether a cross connect is required.
Please note that only fibre cross connects are supported - copper cross connects are not supported.
Where a cross connect is requested, customers are required to enter the demarcation details and are also required to upload a letter of authority to grant Colt permission to place a cross connect order to the customer rack. The demarcation details and LOA are mandatory.
{% endstep %}
{% endstepper %}
### CLOUD PORTS
Cloud connections must be terminated on a cloud port - either a hosted cloud port (for services handed over on a shared interconnect to the CSP) or a dedicated cloud port (for services handed over on a CSP port dedicated to a single customer).
Please refer to the [cloud connectivity](https://www.colt.net/solutions/on-demand/resources/cloud/) section for further details.
### CANCELLING A PORT DURING DELIVERY
On Demand ports can be cancelled during the delivery lifecycle, i.e. an “in-flight cancellation”. Depending on the delivery stage, a cancellation charge may or may not apply.
To start the journey to cancel a port that is in delivery, the “Cancel Request” option should be selected.
Where the delivery is in an early stage and no penalty charges apply, the port can be immediately cancelled.
Where the delivery is at a more advanced stage, charges may need to be applied. To obtain the cancellation charge, the “Request Price” option should be selected and an email will be sent showing the penalty charge for in-flight cancellation.
IMPORTANT NOTE: selecting this option puts the delivery request on hold for 5 business days, or until the request is declined.
Once the penalty charge for in-flight cancellation has been received, the request can either be:
* Cancelled – the “Cancel Request” option should be selected to cancel delivery of the port. Any circuit connections attached to the port (in a WAITING state) will also be cancelled. The circuit cancellation is included in the penalty charge for the port cancellation.
* Declined – the “Decline Request” option should be selected to decline the caancellation and recommence the portdelivery
If no action is taken, after 5 working days the port will be put back into delivery.
### **WANT TO LEARN MORE ABOUT ON DEMAND?**
**A guide to On Demand**
Colt On Demand supports point to point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
Questions? We're here to help.
Speak with one of specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# DELIVERY EXPERIENCE
### DELIVERY EXPERIENCE
On Demand ports can be delivered in near real-time in locations with pre-built capacity (typically larger data centres) or via a physical capacity build (typically enterprise buildings).
Once port capacity has been established, On Demand circuit connections are provided in near real-time, using SDN automation.
Where a physical capacity build is required at an on-net location, this typically takes 30 working days (existing PoP site) or 35 days (new PoP site) delivery of new On Demand ports at off-net and hybrid on-net locations typically takes 60-90 days.
Access Type
Scenario
Experience
On-net
Port capacity available at both A and B end sites (existing or new port
Services can be delivered in real time
On-net
Port capacity not available at one or both A/B end locations
Colt delivery team will build new port capacity in ~30 working days. Once port capacity is available, circuit connections can be delivered in real time
On-net
New location (site) required at enterprise building or data centre
Colt delivery team will build new physical location, including new port capacity in ~35 working days. Once port capacity is available, circuit connections can be delivered in real time
On-net
API-enabled cloud port
Real time delivery at cloud end
On-net
Dedicated cloud port (e.g. AWS)
Fibre cross connect delivered in ~ 10 working days. Services will be delivered once data centre operator has delivered fibre cross connect
Off-net
New location in enterprise building
Typically 60-90 days
Hybrid On-net
New location in enterprise building
Typically 60-90 days
Where capacity is available for real time delivery (scenario 1 above), the port will be labelled "Immediate Delivery" in the port request page. Hosted cloud ports are also delivered in near real time.
For all other scenarios, the On Demand port order will trigger a request to Colt’s delivery team for new capacity to be built. The request will appear as “in progress” until the Colt delivery team have completed the new capacity build.
The experience for dedicated cloud ports is similar to a new capacity request – the port will appear “in progress” until the physical cross connect to the cloud provider is complete.
Customers are required to provide site contact details, as per the standard Colt process which also includes the option to request installation out-of-hours for a small additional charge.
***
### ORDER TRACKING
Colt’s On Demand platform is integrated with Colt’s Order Management system accessed via Colt Online, and orders that require a physical capacity build can be tracked in this way.
The “detailed tracking” link under the “Activity” page links directly to the order in Colt Online.
***
Questions? We're here to help.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
* Check your connectivity:[ https://www.colt.net/connect/](https://www.colt.net/connect/)
* Get support:
# DYNAMIC SHIFT
### DYNAMIC CIRCUIT SHIFTS
Customers can move On Demand Ethernet & Cloud connections between existing On Demand ports – for example to support an office move.
The first step is to order a new port at the new location. Once the port has been delivered, the circuit can be shifted.
Where a circuit has been purchased on a 1 hour (fully flexible) contract, customers can simply delete the existing circuit and request a new circuit to the desired location/port.
For circuits that have been purchased on a 3-36 month fixed term contract, the Dynamic Shift feature enables customers to move the circuit to a new location whilst maintaining both the price and contract duration.
First, select the end point that needs to be moved. Then, select the port at the new location.
The commercials will then be displayed. The contract duration is always maintained, and the price will only be modified if the new location is in a different metro city (for example, the circuit connection was originally a metro service and after the location shift is an international service).
Customers are then asked to confirm the VLAN configuration before the request is placed.
Please note that the Dynamic Shift involves the deletion of the original connection and the creation of a new connection via a single process. This means that the total execution time is slightly longer than a standard new provide or cease.
# OPERATIONS GUIDE
### INTRODUCTION
On Demand services build on standard Colt operational processes, with additional enhancements to ensure that customers benefit from a first class software defined network experience:
* The network supporting On Demand services is proactively monitored by Colt’s network operations team.
* On Demand network faults are supported via Colt’s existing carrier-class support model.
* A local language help desk is available 24 hours a day, seven days a week and the ability to raise tickets digitally via Colt Online.
* Customers can view tickets — that have been raised proactively by Colt, or reactively by the customer — directly via the On Demand portal.
* Flex service bandwidths in line with demand – instantaneously or scheduled in advance with our bandwidth calendaring feature.
* For software faults that impact On Demand services, tickets are routed to Colt’s Digital Service Desk for specialist support.
{% hint style="info" %}
Note – the On Demand portal is not service impacting, and as such does not have an associated SLA for uptime.
{% endhint %}
### NETWORK FAULTS & SOFTWARE FAULTS
Colt has a high quality global fibre network that enables the provision of an annual target service availability. The target availability depends on the service option taken and the location of customer sites. The fault help desk is available 24 hours a day, seven days a week. Customers can report a fault at any time by contacting the Customer Service Centre and speaking to a representative in their local language.
Colt On Demand faults fall into two categories:
* A software fault – an issue during service provisioning
* A network fault - an issue with an existing live service
The Colt **Technical Support** teams provide 24-hour customer support, seven days a week. We are staffed with individuals ready to respond to all customer fault issues. Live services and the On Demand portal are also proactively monitored, including successful completion of On Demand provisioning requests. When an incident is proactively identified, a ticket is raised and the incident is resolved as quickly as possible.
Should you discover a problem, follow the relevant guidance below prior to contacting us.
{% stepper %}
{% step %}
### INITIAL SUPPORT (PLACING AN ORDER, RESOLVING A LOGIN ISSUE)
During the announcement when asked for your Customer Access Number, enter: 112233
* Option: email the onboarding support team.
* Option: request a callback from the onboarding support team (using the same process as raising a ticket).
Local email and contact numbers can be found at [**www.colt.net/support.**](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.colt.net%2Fsupport\&data=05%7C02%7CMichael.South%40colt.net%7Cea2427a5e84849bdb85c08dcf35471c6%7Cb859cf7eff8a40bbbd0fda56e6dc0eb8%7C1%7C0%7C638652791240263120%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C\&sdata=Hb%2FNTKm6amaXyDd1or%2B9r6tYnjtzph5l9SbvoWSnZAg%3D\&reserved=0)
For both options, the Customer Access Number is required: **112233**. The Colt technician answering your call may ask for:
1. Portal Service ID (in the top right hand corner of the portal)
2. your Colt Online user ID (e.g. JSmith)
{% endstep %}
{% step %}
### ISSUES WITH PROVISIONING REQUESTS (E.G. A REQUEST FOR A NEW CONNECTION IS STUCK)
Contact your local technical support team via a dedicated contact number. Details can be found at [www.colt.net/support](http://www.colt.net/support)
* During the announcement when asked for your Customer Access Number, enter: **112233**
* To the Colt technician answering your call provide: **Portal Service ID** & **Request ID**
The Portal Service ID can be found in the top right hand corner of the portal. The Request ID is a 6 digit number that can be found next to the specific request on the "Activity" page.
*Please note that new service or service modification requests are usually completed within a few minutes. However, requests may occasionally take longer, depending on the action you have submitted and how busy the system is.*
{% endstep %}
{% step %}
### EXPERIENCING A NETWORK ISSUE WITH AN ACTIVE CONNECTION (E.G. SERVICE IS DOWN)
Raise a ticket on **Colt Online**:
Raise the ticket against the Circuit Reference (e.g. LON/FRA/…) or the Service ID.
{% endstep %}
{% step %}
### INVOICE AND ACCOUNT QUERIES
Our **Customer Services** team is your first point of contact for all types of non-technical enquiries. Register your administrative, billing, invoicing, tariff or credit requests and queries with Customer Service using: .
If you have an account enquiry, raise a ticket on [**Colt Online**](https://prodidm.colt.net/nidp/saml2/sso?id=COL\&sid=3\&option=credential\&sid=3)
Raise the ticket against your Account Number (OCN), which is also known as the "Colt Customer Number".
{% endstep %}
{% endstepper %}
***
### VIEWING TICKETS IN THE ON DEMAND PORTAL
Trouble tickets can be raised in two ways:
* Automatically, via Colt’s proactive fault notification feature
* Manually, via steps 2 or 3 above
Once a ticket has been raised, it can be viewed in the On Demand portal.
Please note that it is not possible to raise tickets directly from the On Demand portal (they can only be viewed). To raise new trouble tickets, the process described in step 2 (provisioning issue) or step 3 (network issue) should be followed.
### COLT ONLINE
Colt Online is an intuitive, user-friendly application and complements the On Demand portal experience.
Every Colt Online customer is provided with an administrator account for a defined user within their organisation. This administrator has full access to the available features for all their customer accounts and sub accounts, including:
* Search and view any bill from the previous six months in .pdf format\*
* View the status of any order in the delivery process
* View the status of any ticket (covering faults, enquiries, service requests) in real-time
* Search and view all live services
* View an account dashboard, summarising the four features above
{% hint style="info" %}
Not available in Switzerland due to data protection legislation
{% endhint %}
### SERVICE MONITORING
The Colt network is proactively monitored and maintained by Colt. On Demand services are monitored, managed and maintained by Colt on an end-to-end basis.
### AUTOMATED MONITORING AND NOTIFICATIONS
On Demand services include an optional proactive notification service, which means that Colt proactively monitors the service and can notify customers of any service-affecting faults via e-mail or SMS. Proactive Fault Notification is activated by default for On Demand services.
### PLANNED MAINTENANCE
When planned works are required, the customer will normally be notified in advance as per the following timeline:
* 10 days - Service-Affecting planned works
Typically, planned works occur after 20:00 GMT on weekdays. For emergency changes, Colt endeavours to give 72 hours’ notice; however, on some occasions, this is not viable and the work will be done in much shorter timescales with supporting justification and reason.
You will then be asked to add the demarcation details where you want the cross connect to terminate (i.e. the location of your equipment in the data centre). You will also need to upload an LOA, which grants Colt the authority to order the cross connect to your rack location.
### PERFORMANCE OBJECTIVES
#### SERVICE AVAILABILITY
The performance objectives of the service are included in the Service Level Agreement (SLA).
Service availability is defined in full in the SLA, which is a separate document and includes details of the rebates if the targets are not met.
#### FAULT HANDLING
Faults can be reported via the local telephone numbers which are shown in the Support section of the On Demand portal, 24 hours a day, 7 days a week. The period when the service was not available will be measured from the time such condition is reported by the customer and a trouble ticket is opened by Colt to the point when Colt resolves the trouble ticket and informs the customer that the service is available. The customer shall be deemed to have been informed of service availability if Colt has unsuccessfully tried to contact the customer.
Fault handling is defined in full in the Service Level Agreement (SLA).
### DELETING ON DEMAND CONNECTIONS AND PORTS
#### Deleting an On Demand connection
Once the contract term associated with an On Demand circuit connection (Ethernet, Cloud, Internet) has expired, the connection can be deleted without penalty.
* A circuit that was ordered with a 3/6/2/24/36-month contract term can be deleted once the contract term has expired
* A circuit that was ordered with a 1-hour rolling/flex contract can be deleted at any time
Circuits that are within the contract term can be deleted but will attract a penalty charge equal to the remaining circuit rental (e.g. 6 months remaining will attract a penalty equal to the rental charge for the remaining 6 month period).
To delete a circuit, customers should select the connection and request the “delete connection” option. If there is an outstanding penalty charge, this will be then displayed, and the customer is asked to accept the request.
The request is then processed automatically. Once the request is completed (usually under 10 minutes), the activity log will show a “completed” status against the request.
#### Deleting an existing port (on-net\*)
*\*For retail buildings in Asia, please refer to the off-net port section below*
The process to delete an existing on-net On Demand Ethernet port is identical to the process to delete a circuit connection and can be requested immediately.
Before a port can be deleted, the following criteria must be met:
* All live circuit connections attached to the port must first be deleted
* If the port has a data centre cross connect attached, the cross connect must also be deleted first.
#### Deleting an existing port (off-net)
*For retail buildings in Asia, the off-net process in this section applies*
Offnet ports require a minimum notice period of 1 month. Customers are required to enter a requested cease date.
#### Deleting an existing port (hosted cloud)
To delete a hosted cloud port, please ensure that the criteria specified by the cloud service provider partner:
* For AWS Direct Connect, via the AWS Console delete the Virtual Interface and then delete the Direct Connect hosted connection before deleting the cloud port via the Colt On Demand portal
* For Microsoft Azure ExpressRoute, delete the peering(s) associated with the ER service and then delete the cloud port via the Colt On Demand portal. Once the delete request has completed, the ExpressRoute service (the “ER circuit”) can be deleted via the Azure portal
* For Equinix Fabric, it is recommended that the Fabric connection is deleted at the same time as the On Demand cloud port
* For Google Cloud Partner Interconnect, it is recommended that the VLAN attachments are deleted at the same time as the On Demand cloud port
* For Oracle Fast Connect, it is recommended that the Fast Connect Virtual Circuit is deleted at the same time as the On Demand cloud port
#### Deleting an existing port (dedicated cloud)
To delete a dedicated cloud port, the same principles described in the on-net port section above apply – the port only be deleted after all attached circuit connections are deleted first and penalty charges are applied if the dedicated cloud port is still in contract.
Once the request to delete the dedicated cloud port is accepted, the data centre cross connect attached to the port will be ceased under the same workflow.
***
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# PERFORMANCE REPORTING
The new performance monitoring feature gives customers visibility of key in-life operational metrics for On Demand connections:
| | **Ethernet connections** | **Cloud connections** | **DIA (Internet) connections** |
| ---------------- | ------------------------ | --------------------- | ------------------------------ |
| Route trip delay | Yes | Yes | No |
| Jitter | Yes | Yes | No |
| Frame loss | Yes | Yes | No |
| Utilisation | Yes | Yes | Yes |
These parameters can be viewed by selecting the circuit connection from the main “Connections” page.
Detailed graphs are available via the “more details” option, across daily, weekly and 30 day timespans.
# RESILIENCE
### INTRODUCTION
On Demand connections are based on "unprotected" circuits, which are mesh protected across the Colt metro packet and long distance core network with an unprotected tail between the core network PoP serving the local access link and the customer premises (e.g. an enterprise office). This means that the majority of the service is protected - only the final mile tail is unprotected.
Circuits that are provided between key data centres are routed directly across Colt’s backbone network and are end-to-end protected by default (i.e. there is no unprotected tail). This also applies to cloud connections where the customer port is in a key data centre.
Circuits are presented on a single interface at the A and B end locations.
At locations that are on-net for Colt (i.e. connected directly to the Colt fibre network), diversity between a pair of On Demand ports can be provided. Diversity is available in all Colt countries in Europe and North America.
## DIVERSITY
On Demand ports can be provided with or without physical diversity. Where diversity is requested, the two ports in the diverse pair are provided across two separate fibre paths and equipment. Where requested, the ports can be provided in two physically separate PoP locations within the same building. The two ports in the diverse pair can also be provided in two physically separate buildings.
Diversity is a premium feature which attracts a higher charge on the 1st port in the dual port pair, and any Ethernet, Internet or Cloud connections that are attached to that port.
Customers can build their own topologies as required. For example, a pair of diverse access ports at an A end enterprise building, virtual cloud ports in physically separate cloud on-ramp locations and a pair of circuit connections between the access ports and cloud ports.
Port diversity is requested when a new port is ordered. There are four options:
{% stepper %}
{% step %}
### NO DIVERSITY
When a single port without diversity is required.
{% endstep %}
{% step %}
### DIVERSE FROM EXISTING PORT
Where a new port is required that is diverse from an existing (live) port.
{% endstep %}
{% step %}
### DIVERSE FROM NEW PORT (DUPLICATE)
Where two new ports are required, with identical settings (same location, same interface type).
{% endstep %}
{% step %}
### DIVERSE FROM NEW PORT (DIFFERENT)
Where two new ports are required, with different settings (e.g. a different location or interface type).
{% endstep %}
{% endstepper %}
Please note that diversity is not available on ports in offnet or hybrid on-net locations.
### ETHERNET SERVICES
To enable diversity on Ethernet point-to-point services, port diversity is required at both the A and B end locations (i.e. two "diverse pairs" of ports). Circuit connections requested between the diverse ports are delivered across Colt's mesh protected core network - so end-to-end diversity (via the access ports) & resilience (via the mesh protected core) is ultimately achieved.
### CLOUD ON DEMAND (MICROSOFT AZURE)
Under the Azure ExpressRoute hosted model, a single ExpressRoute Service Key enables dual/resilient connectivity into Microsoft Azure via Handover into Microsoft Azure dual interconnects (NNIs) at a single data centre PoP. Customers can then choose to request dual On Demand connections from Colt (and benefit from the default resilience offered by Microsoft) or request a single connection.
Where dual circuit connections are required, they can be presented on On Demand access ports with physical diversity. This provides a high level of end-to-end resilience (diverse access ports, mesh protected circuits across the Colt core, dual NNIs into Microsoft).
Please note that a single On Demand Azure hosted cloud port supports either one or two circuit connections. A similar configuration can be supported for dedicated ports, based on two separate Azure dedicated cloud ports.
The ExpressRoute Metro feature, which ensures the Microsoft NNIs used for handover are located in two physically separate data centres is also supported via On Demand.
### CLOUD ON DEMAND (AMAZON WEB SERVICES)
Hosted connectivity into Amazon Web Services is based on a single circuit connection by default.
Customers who want to achieve maximum resilience can request two separate hosted OD cloud ports (at different AWS PoP locations), access ports with diversity and two separate circuit connections. The concept is similar to the Ethernet scenario described above, but here the two AWS PoPs replace the diverse OD access ports at the B end location.
### CLOUD ON DEMAND (GOOGLE PARTNER INTERCONNECT)
Connections into Google are based on a single circuit connection, provided with protection across the Colt core network and an unprotected access tail.
Under the On Demand offering, there are three resilience options for Google:
* Standard single circuit configuration
* Dual circuit configuration (99.9% Google SLA)
* 2 x dual circuit configuration (99.99% Google SLA)
The options for the dual circuit configuration (equating to Google’s 99.9% SLA) are illustrated below. Both circuits need to connect to Google Cloud PoPs in the same city (e.g. London).
Note that the VLAN attachment (“pairing key”) should be assigned to Google Cloud PoPs in different zones (e.g. one VLAN attachment assigned to zone 1, the other in zone two).
The quad circuit configuration (equating to Google’s 99.99% SLA) is achieved by duplicating the dual circuit configuration.
### IBM & ORACLE CLOUDS
Coming soon!
### DEDICATED INTERNET ACCESS (DIA) SERVICES
Dedicated Internet Access (DIA) connections are based on a single circuit connection by default, which is protected across the Colt core network.
Similar to Ethernet On Demand services, DIA connections are delivered via an unprotected access tail in enterprise buildings and standard data centres and across a fully protected mesh into key data centres.
At the A end customer premises (data centre or enterprise office), DIA connections can be terminated on On Demand access ports which have diversity enabled - giving a high level of end-to-end resilience (the only common point of failure is the SAR router providing access to the internet). SAR router diversity is planned as a future feature.
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# ON DEMAND INTERCONNECT
### OVERVIEW
On Demand Interconnect (ODI) allows customers to connect to Equinix Fabric locations directly from the Colt On Demand platform, via a fully automated real time SDN interconnect.
ODI enables customers that are on the Equinix Fabric to seamlessly connect to 1100+ data centres and 32,000+ enterprise buildings that are directly connected to the [Colt fibre network](https://www.colt.net/global-network/) to provide a simplified end-to-end network experience.
{% embed url="" %}
Customers can interconnect to the Equinix Fabric in Amsterdam, Frankfurt, Paris, London, Hong Kong, Singapore and Tokyo. Connectivity is based on layer 2 point-to-point connectivity (similar to Ethernet or Cloud On Demand connections).
### CUSTOMER APPLICATIONS
On Demand Interconnect for Equinix provides an enhanced provisioning experience compared to traditional data centre cross connects.
| | Traditional DC Cross Connect + Physical Port | On Demand Interconnect |
| ------------------ | ---------------------------------------------------------------------------- | ---------------------- |
| Provisioning Time | Days / Weeks | Minutes |
| Turn up experience | Usually positive, but issues can occur (e.g. TX/RX ports need to be swapped) | Fully automated |
An example use case is a customer that wants to connect their enterprise office location to their Equinix Fabric port. This would normally be fulfilled via a physical fibre cross connect between dedicated ports on both the Equinix Fabric and service provider platforms within the Equinix data centre. On Demand Interconnect allows customers to bypass this traditional provisioning route and interconnect with Colt through SDN-enabled automation.
### SERVICE DETAILS (COLT ON DEMAND SERVICE)
* Customers can create layer 2 connections between a physical On Demand port in a data centre or enterprise office location to a virtual Equinix Fabric cloud port.
* The bandwidth of the virtual cloud port is defined by the initial bandwidth of the Equinix Fabric virtual connection.
Key points:
* Colt On Demand connectivity = layer 2
* Colt virtual cloud port bandwidths – 50Mbps–5Gbps
* Colt circuit connection bandwidths – 10Mbps–5Gbps
* VLAN config on customer port – Open Port (transparent), Add VLAN (translation), Filter VLAN
{% hint style="info" %}
Important note:
The bandwidth of the virtual cloud port within the Colt On Demand platform is fixed. It is based on the initial bandwidth of the Equinix Fabric virtual connection when the Service Key is generated within the Equinix Fabric portal.
If you wish to flex bandwidth, create the initial Equinix Fabric connection with a bandwidth equal to the upper flex limit. Once the Colt OD virtual cloud port is created, both the Colt connection and the Equinix virtual connection can be flexed up to this upper limit.
If the virtual cloud port bandwidth needs to be changed (increase or decrease), a new virtual cloud port must be created. To do this: delete the Equinix circuit connection via the Fabric portal and the Colt circuit connection via the On Demand portal, then delete and recreate the virtual cloud port.
{% endhint %}
### CREATING A NEW CONNECTION TO COLT VIA THE EQUINIX FABRIC
{% stepper %}
{% step %}
### REQUEST A LOCAL CONNECTION ACROSS EQUINIX FABRIC (EQUINIX FABRIC PORTAL)
* In the Equinix Fabric portal, create a new connection and select Colt as the Service Provider.
* Select one of your existing Equinix Fabric ports as the A side / origin data centre (for example, London LD6).
* For the B side / destination location select the metro city as the interconnect to Colt (for example, London).
* Select the bandwidth and VLAN details as per the standard Equinix Fabric provisioning process.
Once the connection is created, you will receive a service key (called a “unique ID” in Equinix Fabric). This service key is used to create a virtual cloud port in the Colt On Demand platform.
{% endstep %}
{% step %}
### REQUEST A COLT ON DEMAND CONNECTION (COLT ON DEMAND PORTAL)
Prerequisites:
* You must already be onboarded onto the Colt On Demand platform.
* The physical port in the remote data centre or enterprise office location should already be in place. (Refer to the Quick Start Guide for port provisioning guidance.)
Process:
1. Create an Equinix virtual cloud port using the service key from the Equinix Fabric portal. Select the region and data centre location (for example, Equinix LD6).
2. Once the virtual cloud port is created, create an On Demand connection between the remote data centre / enterprise office port and the Equinix virtual cloud port:
* Create a new cloud connection and select the Equinix Fabric option.
* Follow the standard cloud connection provisioning process: select Equinix as the A end port and the customer DC or enterprise office as the B end.
{% endstep %}
{% endstepper %}
### END TO END PROCESS OVERVIEW
Want to learn more about On Demand?
Colt On Demand supports point-to-point connections between data centres and enterprise offices, private connections to the public cloud and internet connectivity. Visit the On Demand solution page to discover more about On Demand and how it can help you find the right pathway for your business.
[Discover On Demand](https://www.colt.net/solutions/on-demand/)
Questions? We're here to help.
Speak with one of our specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# LOCATIONS
On Demand enabled locations
Colt On Demand allows customers to connect to over **51** Colt connect (on-net) cities across **30** countries In Europe, Asia and North America. We connect to over 1,100 datacentres, **32,000+** on-net enterprise office locations, 150,000+ hybrid on-net locations served by our FTTx partners and **275+** cloud PoPs. Our On Demand platform also reaches **millions** of enterprise office locations across **180+** countries globally, enabled via our OLO carrier partners.
To confirm if an enterprise office location is supported via Colt On Demand (either on-net via Colt fibre, or off-net via a carrier partner), please use the On Demand portal to search for the address
{% content-ref url="/pages/dnbEaQucgHxCCu6pGnxG" %}
[Europe](/on-demand/locations/european-locations)
{% endcontent-ref %}
{% content-ref url="/pages/UJhJULOyYTkoJDwwMCRb" %}
[Asia](/on-demand/locations/asia-locations)
{% endcontent-ref %}
{% content-ref url="/pages/1AYwNwynpujDkZey4FsZ" %}
[North America](/on-demand/locations/north-america-locations)
{% endcontent-ref %}
Can't see the data centre you're looking for? [Chat to us](#hs-chat-open) live and we'll answer any queries you might have.
# EUROPEAN LOCATIONS
European on-net data centres and cloud PoPs
### EUROPEAN ON-NET DATA CENTRES AND CLOUD POPS
On-net cities include: Amsterdam, Antwerp, Barcelona, Basel, Berlin, Birmingham, Bratislava, Brno, Brussels, Bucharest, Budapest, Cologne, Copenhagen, Dublin, Dusseldorf, Frankfurt, Geneva, The Hague, Hamburg, Hanover, Helsinki, Krakow, Lisbon, London, Lugano, Luxembourg, Lyon, Madrid, Manchester, Marseille, Milan, Munich, Paris, Prague, Reading, Rome, Rotterdam, Slough, Sofia, Stockholm, Stuttgart, Sydney, Turin, Vienna, Warsaw, Zagreb, Zug, Zurich.
To confirm if an enterprise office location is supported via Colt On Demand (either on-net via Colt fibre, or off-net via a carrier partner), please use the On Demand portal to search for the address.
You can also query the data below using the AI agent, use the button below to test.
| Data Centre Name | Country | Region | Metro | Key / Standard DC | On Demand Delivery | Hosted Cloud PoP location | Dedicated Cloud PoP location |
| ------------------------------------------------- | -------------- | ------ | ------------------- | ----------------- | ------------------------------- | ---------------------------------- | ---------------------------- |
| Datasix | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| DRT VIE1/VIE2 | Austria | Europe | Vienna | Key | Real-time Delivery | | |
| Interoute Vienna | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| NTT Vienna 1 | Austria | Europe | Vienna | Key | Real-time Delivery | | |
| �BB Telekomm | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| Orange/Equant/Silverserver | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| R-IT Lilienbrunngasse | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| R-IT Stadlauer Stra�e | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| Sungard Vienna | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| Sungard Vienna | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| TeliaSonera Vienna | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| Vienna University Computer Centre | Austria | Europe | Vienna | Standard | Standard/non-real Time Delivery | | |
| Belgacom Net Center | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | |
| Cegeka | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | |
| DC United Zaventem | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | |
| DCOOSTKAMP | Belgium | Europe | Oostkamp | Standard | No | | Oracle |
| DRT BRU1 | Belgium | Europe | Brussels | Key | Real-time Delivery | | AWS |
| IBM Bastogne | Belgium | Europe | Bastogne | Key | Standard/non-real Time Delivery | | |
| IBM Vaux sur Sure | Belgium | Europe | Brussels | Key | Standard/non-real Time Delivery | | |
| LCL BELGIUM N.V. | Belgium | Europe | Antwerp | Standard | Standard/non-real Time Delivery | | |
| LCL Brussels | Belgium | Europe | Brussels | Key | Real-time Delivery | | |
| Level 3 (Century Link) Brussels | Belgium | Europe | Brussels | Key | Real-time Delivery | | |
| Smals IN Boulevard Industriel | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | |
| Smals IN Willebroekkaai | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | |
| Various carriers | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | |
| Various carriers | Belgium | Europe | Brussels | Standard | Standard/non-real Time Delivery | | IBM |
| Yellow Duck | Belgium | Europe | Antwerp | Standard | Standard/non-real Time Delivery | | |
| Equinix SO1 | Bulgaria | Europe | Sofia | Key | Standard/non-real Time Delivery | | |
| Equinix SO2 | Bulgaria | Europe | Sofia | Standard | Standard/non-real Time Delivery | | |
| SDC Sofia | Bulgaria | Europe | Sofia | Key | Standard/non-real Time Delivery | | Google |
| Telepoint Sofia | Bulgaria | Europe | Sofia | Key | Standard/non-real Time Delivery | | |
| Telepoint�Sofia East DC | Bulgaria | Europe | Sofia | Key | Standard/non-real Time Delivery | | IBM |
| Altus IT Zagreb | Croatia | Europe | Zagreb | Key | Standard/non-real Time Delivery | | Google |
| Neterra | Croatia | Europe | Zagreb | Key | Standard/non-real Time Delivery | | Oracle |
| CE Colo Prague | Czech Republic | Europe | Prague | Key | Standard/non-real Time Delivery | | |
| Datove Centrum DC7 | Czech Republic | Europe | Prague | Key | Standard/non-real Time Delivery | | |
| DC Tower | Czech Republic | Europe | Prague | Key | Standard/non-real Time Delivery | | |
| Dial Brno | Czech Republic | Europe | Brno | Standard | Standard/non-real Time Delivery | | |
| TTC Teleport DC2 | Czech Republic | Europe | Prague | Key | Standard/non-real Time Delivery | | |
| DIX | Denmark | Europe | Copenhagen | Standard | Standard/non-real Time Delivery | | AWS/Google/IBM |
| DRT CPH1/CPH2 | Denmark | Europe | Copenhagen | Key | Real-time Delivery | | Azure |
| Global Connect Copenhagen | Denmark | Europe | Copenhagen | Standard | Standard/non-real Time Delivery | | |
| Global Connect Taastrup | Denmark | Europe | Copenhagen | Standard | Standard/non-real Time Delivery | | |
| Global Connect Taastrup | Denmark | Europe | Copenhagen | Key | Real-time Delivery | | |
| NIANET | Denmark | Europe | Copenhagen | Standard | Standard/non-real Time Delivery | | |
| TeliaSonera Glostrup | Denmark | Europe | Copenhagen | Standard | Standard/non-real Time Delivery | | |
| DNA Helsinki (Helsinki) | Finland | Europe | Helsinki | Key | Standard/non-real Time Delivery | | |
| Alphalink | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Cogent Boulogne-Billancourt | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | Alibaba/Google/IBM |
| Data4 DC02 | France | Europe | Paris | Standard | Real-time Delivery | | AWS/Oracle |
| Data4 DC03 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | Azure |
| Data4 DC04 | France | Europe | Paris | Key | Standard/non-real Time Delivery | | |
| Data4 DC08 | France | Europe | Paris | Key | Real-time Delivery | | AWS/Google |
| Data4 Rue Marin Angiboust | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| DCforDATA | France | Europe | Lyon | Standard | Standard/non-real Time Delivery | | |
| DCforDATA Rock | France | Europe | Lyon | Key | Real-time Delivery | | |
| DRT MRS1 | France | Europe | Marseille | Key | Real-time Delivery | Azure | |
| DRT MRS2 | France | Europe | Marseille | Key | Standard/non-real Time Delivery | | |
| DRT PAR 4 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| DRT PAR 5 | France | Europe | Paris | Key | Real-time Delivery | Azure | |
| DRT PAR1 Building 260 | France | Europe | Paris | Key | Standard/non-real Time Delivery | | |
| DRT PAR1 Building 268-269 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| DRT PAR2 | France | Europe | Paris | Key | Real-time Delivery | | |
| DRT PAR3 | France | Europe | Paris | Key | Real-time Delivery | | |
| DRT PAR6 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| DRT PAR7 | France | Europe | Paris | Key | Real-time Delivery | AWS/Google | |
| Equinix PA1 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Equinix PA2 | France | Europe | Paris | Key | Real-time Delivery | IBM | |
| Equinix PA3 | France | Europe | Paris | Standard | Real-time via PA2/PA4/PA6 | AWS | |
| Equinix PA4 | France | Europe | Paris | Key | Real-time Delivery | IBM | |
| Equinix PA5 | France | Europe | Paris | Key | Real-time via PA2/PA4/PA6 | | |
| Equinix PA6 | France | Europe | Paris | Key | Real-time Delivery | | |
| Equinix PA7 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| EUCLYDE DC5 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| France Telecom Cesson Sevign� | France | Europe | Rennes | Standard | No | | |
| France Telecom Chevilly-Larue | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| France Telecom Paris | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| France Telecom Rueil-Malmaison | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| France Telecom Val-De-Reuil | France | Europe | Rouen | Standard | No | | |
| Global Switch Paris East | France | Europe | Paris | Key | Standard/non-real Time Delivery | | |
| Global Switch Paris West | France | Europe | Paris | Key | Real-time Delivery | Google | |
| Iliad Enterprises | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Interoute Aubervilliers | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | AWS |
| JAGUAR DC | France | Europe | Marseille | Standard | Standard/non-real Time Delivery | | |
| Level 3 (Century Link) Nanterre | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| SFR Aubervilliers | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| SFR Courbevoie | France | Europe | Paris | Key | Real-time Delivery | | |
| SFR Marseille | France | Europe | Marseille | Standard | Standard/non-real Time Delivery | | Google |
| SFR Massy | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| SFR Strasbourg | France | Europe | Strasbourg | Standard | No | | |
| SFR Venissieux | France | Europe | Lyon | Key | Real-time Delivery | | Google |
| Sungard Lognes BAT1 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Sungard Lognes BAT2 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Sungard Lognes BAT3 | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Sungard Montrouge | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | |
| Synaaps | France | Europe | Lyon | Standard | Standard/non-real Time Delivery | | |
| TDF proxicenter Bouliac | France | Europe | Bordeaux | Standard | No | | |
| TDF proxicenter Les Milles | France | Europe | Marseille | Standard | Standard/non-real Time Delivery | | |
| Telehouse 3 | France | Europe | Paris | Key | Standard/non-real Time Delivery | | |
| Telehouse Jeuneurs | France | Europe | Paris | Key | Real-time Delivery | | |
| Telehouse LF1 | France | Europe | Paris | Key | Standard/non-real Time Delivery | Oracle | |
| Telehouse Voltaire | France | Europe | Paris | Key | Real-time Delivery | AWS | |
| Zayo (NEO) | France | Europe | Paris | Standard | Standard/non-real Time Delivery | | Azure/Google |
| Alboin Kontor | Germany | Europe | Berlin | Key | Real-time Delivery | | Google/IBM |
| Axilaris | Germany | Europe | Chemnitz | Key | No | | |
| Bertelsmann Avarto | Germany | Europe | Guetersloh | Standard | No | | |
| China Mobile Moehrfelden | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Cogent Frankfurt | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Comtrance | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | |
| Contabo | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| Cyrus One | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| DARZ | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Desanet | Germany | Europe | Dresden | Key | Real-time Delivery | | |
| Deutscher ring | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| DRT DUS1 | Germany | Europe | Dusseldorf | Key | Real-time Delivery | | |
| DRT DUS2 | Germany | Europe | Dusseldorf | Key | Standard/non-real Time Delivery | | |
| DRT FRA1 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | Google |
| DRT FRA10 | Germany | Europe | Frankfurt | Key | Standard/non-real Time Delivery | | |
| DRT FRA10 | Germany | Europe | Frankfurt | Key | Real-time Delivery | Oracle | |
| DRT FRA15 | Germany | Europe | Frankfurt | Key | Standard/non-real Time Delivery | | |
| DRT FRA2 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| DRT FRA3 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| DRT FRA4 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| DRT FRA5 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| DRT FRA6 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | AWS/IBM | |
| DRT FRA7 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | Azure | |
| DRT FRA8 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| DRT Lyoner | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Easynet Hamburg | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | Azure/AWS |
| Equinix DU1 | Germany | Europe | Dusseldorf | Key | Real-time Delivery | | Alibaba/Google |
| Equinix FR1 | Germany | Europe | Frankfurt | Standard | Real-time Delivery | | |
| Equinix FR2 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Equinix FR2 | Germany | Europe | Frankfurt | Key | Real-time Delivery | Salesforce/SAP/Alibaba | |
| Equinix FR4/FR6 | Germany | Europe | Frankfurt | Key | Real-time Delivery | Alibaba/Google/IBM/Salesforce/SAP | Alibaba/Azure/AWS/Google/IBM |
| Equinix FR5 | Germany | Europe | Frankfurt | Key | Real-time Delivery | AWS/Oracle | |
| Equinix FR7 | Germany | Europe | Frankfurt | Key | Real-time Delivery | | |
| Equinix HH1 | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| Equinix MU1/MU3 | Germany | Europe | Munich | Key | Real-time Delivery | | |
| Equinix MU4 | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Cologne | Germany | Europe | Cologne | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Dusseldorf | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Hamburg | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Hanover | Germany | Europe | Hanover | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Magdeburg | Germany | Europe | Magdeburg | Standard | No | | AWS/Azure |
| EuNetworks Munich | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Stuttgart | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | |
| Finanz Informatik Munich | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| Finanz Informatik Munich | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| Finanz Informatik Nuremberg | Germany | Europe | Nuremberg | Standard | No | | AWS |
| Finanz Informatik Nuremberg | Germany | Europe | Nuremberg | Standard | No | | |
| First Colo | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| FIS-ASP Data Centre | Germany | Europe | Schweinfurt | Standard | No | | |
| Fuchsstadt | Germany | Europe | Schweinfurt | Standard | No | | Azure |
| Global Connect Hamburg | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| Global Crossing Dusseldorf | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | |
| Global Crossing Frankfurt | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Global Crossing Stuttgart | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | |
| Global Switch Frankfurt | Germany | Europe | Frankfurt | Standard | Real-time Delivery | | |
| Global Switch Frankfurt | Germany | Europe | Frankfurt | Key | Standard/non-real Time Delivery | | |
| Global Ways | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | |
| Host Europe | Germany | Europe | Cologne | Key | Real-time Delivery | | |
| INTERNET AG | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Interoute Frankfurt | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Interoute Kleinmachnow | Germany | Europe | Berlin | Standard | Standard/non-real Time Delivery | | |
| Interoute Stuttgart | Germany | Europe | Stuttgart | Key | Real-time Delivery | | IBM |
| Interscholz RZ4 | Germany | Europe | Stuttgart | Key | Real-time Delivery | | |
| IP Exchange Tower 5 | Germany | Europe | Phoenix | Standard | Standard/non-real Time Delivery | | AWS/Oracle |
| IPB | Germany | Europe | Berlin | Standard | Standard/non-real Time Delivery | | |
| IPtoX GmbH | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| IRZ42 | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| ITENOS | Germany | Europe | Frankfurt | Key | Standard/non-real Time Delivery | | |
| KPN Dusseldorf | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | IBM/Azure/Google |
| Level 3 (Century Link) Berlin | Germany | Europe | Berlin | Key | Real-time Delivery | | |
| Level 3 (Century Link) Dusseldorf | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | |
| Level 3 (Century Link) Frankfurt | Germany | Europe | Frankfurt | Key | Real-time Delivery | | |
| Level 3 (Century Link) Hamburg | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| Level 3 (Century Link) Munich | Germany | Europe | Munich | Key | Standard/non-real Time Delivery | | |
| M-NET | Germany | Europe | Nuremberg | Standard | No | | |
| MTI Bremen | Germany | Europe | Bremen | Standard | No | | |
| MTI Munich | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| MTI Stuttgart | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | |
| Munich Airport | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| MYLOC | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | |
| NewCOLO | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| NT Telehaus Berlin | Germany | Europe | Berlin | Standard | Standard/non-real Time Delivery | | |
| NT Telehaus Frankfurt | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| NT Telehaus Hannover | Germany | Europe | Hanover | Standard | Standard/non-real Time Delivery | | |
| NTT Berlin 1 | Germany | Europe | Berlin | Key | Real-time Delivery | Azure | |
| NTT Frankfurt 1 | Germany | Europe | Frankfurt | Key | Real-time Delivery | | AWS/Google |
| NTT Frankfurt 2 | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | IBM |
| NTT Frankfurt 3 | Germany | Europe | Frankfurt | Key | Real-time Delivery | | Google |
| NTT Hamburg 1 | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| NTT Munich 1 | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| NTT Munich 2 | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | IBM |
| Premium DC 1 | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| Rechenzentrum | Germany | Europe | Berlin | Key | Real-time Delivery | | |
| SpaceNet Kirchheim | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | AWS/Azure/Google/IBM |
| SSERVE | Germany | Europe | Hanover | Standard | Standard/non-real Time Delivery | | |
| Telehouse Frankfurt | Germany | Europe | Frankfurt | Key | Real-time Delivery | | |
| Telekom | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| TeliaSonera Frankfurt | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | AWS/IBM/Google |
| TeliaSonera Hamburg | Germany | Europe | Hamburg | Standard | Standard/non-real Time Delivery | | |
| TeliaSonera Munich | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | IBMAlibaba/Google/Oracle |
| TeliaSonera Stuttgart | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | |
| T-systems Munich | Germany | Europe | Munich | Standard | Standard/non-real Time Delivery | | |
| T�V Nord RZ | Germany | Europe | Hanover | Standard | Standard/non-real Time Delivery | | |
| Versatel Berlin | Germany | Europe | Berlin | Standard | Standard/non-real Time Delivery | | |
| Versatel Dusseldorf | Germany | Europe | Dusseldorf | Standard | Standard/non-real Time Delivery | | |
| Versatel Essen | Germany | Europe | Essen | Key | No | | |
| Versatel Stuttgart | Germany | Europe | Stuttgart | Standard | Standard/non-real Time Delivery | | |
| Wemacom DC | Germany | Europe | Schwerin | Standard | No | | |
| Witcom GMBH | Germany | Europe | Frankfurt | Standard | Standard/non-real Time Delivery | | |
| Budapest Internet Exchange (BIX) | Hungary | Europe | Budapest | Key | Standard/non-real Time Delivery | | |
| Dataplex Budapest | Hungary | Europe | Budapest | Key | Standard/non-real Time Delivery | | |
| Invitech DC10 | Hungary | Europe | Budapest | Key | Standard/non-real Time Delivery | | |
| Verne Global | Iceland | Europe | Reykjavik | Standard | No | | |
| DRT DUB1 | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| DRT DUB2 | Ireland | Europe | Dublin | Key | Real-time Delivery | AWS | |
| DRT DUB3 | Ireland | Europe | Dublin | Key | Real-time Delivery | | |
| DRT Profile Park | Ireland | Europe | Dublin | Key | Standard/non-real Time Delivery | | |
| DXC | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| Eir Citywest Business Park | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| Eircom Clonshaugh Rd | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | AWS | |
| Eircom Kingswood Ave | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| Equinix DB1 | Ireland | Europe | Dublin | Key | Real-time Delivery | | Oracle |
| Equinix DB2 | Ireland | Europe | Dublin | Key | Real-time Delivery | | |
| Equinix DB3 | Ireland | Europe | Dublin | Standard | Real-time via DB4 | Azure | |
| Equinix DB4 | Ireland | Europe | Dublin | Key | Real-time Delivery | | Google |
| EuNetworks Dublin | Ireland | Europe | Dublin | Key | Standard/non-real Time Delivery | | |
| Hibernia | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| HP Sandyford | Ireland | Europe | Dublin | Key | Standard/non-real Time Delivery | | |
| Microsoft | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| Orange Dublin | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| Servecentric | Ireland | Europe | Dublin | Key | Standard/non-real Time Delivery | | |
| VZB DC Clonshaugh | Ireland | Europe | Dublin | Standard | Standard/non-real Time Delivery | | |
| Aruba IT3 | Italy | Europe | Milan | Key | Standard/non-real Time Delivery | | |
| Atlas Edge | Italy | Europe | Milan | Key | Standard/non-real Time Delivery | | |
| Cloud Europe | Italy | Europe | Rome | Key | Standard/non-real Time Delivery | | |
| Data4 Milan | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Enter SRL | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Equinix ML2 | Italy | Europe | Milan | Key | Real-time Delivery | AWS/Oracle | |
| Equinix ML3 | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Equinix ML5 | Italy | Europe | Milan | Key | Standard/non-real Time Delivery | | |
| EurFacility | Italy | Europe | Rome | Standard | Standard/non-real Time Delivery | | |
| Global Crossing Milan | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Infracom PAL D | Italy | Europe | MIlan | Key | Real-time Delivery | Azure | |
| Infracom PAL E / CDLAN | Italy | Europe | Milan | Key | Real-time Delivery | | |
| Interoute Milan | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Interoute Rome | Italy | Europe | Rome | Standard | Standard/non-real Time Delivery | | |
| KPN Milan / Mix Building 21B | Italy | Europe | Milan | Key | Standard/non-real Time Delivery | | |
| Mix Building 21C | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Mix Building 21D | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Namex Rome | Italy | Europe | Rome | Key | Real-time Delivery | | |
| Piero Della Francesca Scala F | Italy | Europe | Turin | Standard | Standard/non-real Time Delivery | | |
| Piero Della Francesca Scala I | Italy | Europe | Turin | Standard | Standard/non-real Time Delivery | | |
| Piero Della Francesca Scala L | Italy | Europe | Turin | Standard | Standard/non-real Time Delivery | | |
| Piero Della Francesca Scala P | Italy | Europe | Turin | Standard | Standard/non-real Time Delivery | | |
| Supernap DC | Italy | Europe | Milan | Key | Real-time Delivery | | |
| TIM | Italy | Europe | Milan | Key | Standard/non-real Time Delivery | | |
| Tiscali | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| TWT | Italy | Europe | Milan | Standard | Standard/non-real Time Delivery | | |
| Wind | Italy | Europe | Rome | Key | Real-time Delivery | | AWS |
| BCE DC Lux Kirchberg | Luxembourg | Europe | Luxembourg | Key | Standard/non-real Time Delivery | | Azure/Oracle |
| Ch�teau de Betzdorf (SES Astra UTF DC) | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | |
| EBRC East Betzdorf | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | |
| EBRC Goldbell Luxembourg | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | |
| EBRC Kayl | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | |
| EBRC Koerich | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | |
| European Data Hub S.A. | Luxembourg | Europe | Luxembourg | Key | Standard/non-real Time Delivery | | IBM |
| Luxconnect DC1 | Luxembourg | Europe | Luxembourg | Key | Standard/non-real Time Delivery | | AWS/Google/Oracle |
| Luxconnect DC2 | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | AWS/Google/Oracle |
| Sungard Munsbach | Luxembourg | Europe | Luxembourg | Standard | Standard/non-real Time Delivery | | Google/Azure |
| AMIX/SARA | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Cable & Wireless Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Cap Gemini | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Databarn | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Dataplace Utrecht������������������ | Netherlands | Europe | Groenekan | Key | Standard/non-real Time Delivery | | |
| DRT AMS1/AMS4 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | | |
| DRT AMS2 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| DRT AMS3 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| DRT AMS5 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| DRT AMS6 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| DRT AMS7 | Netherlands | Europe | Amsterdam | Key | Standard/non-real Time Delivery | AWS | IBM |
| DRT AMS8 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | Azure/Oracle | |
| DRT AMS9 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| DRT Amstel Business Park | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| DRT Science Park 120 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | | |
| Easynet Schiphol-Rijk | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Equinix AM1 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | SAP | |
| Equinix AM2 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | IBM | |
| Equinix AM3 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | AWS/Google/Oracle | |
| Equinix AM4 | Netherlands | Europe | Amsterdam | Standard | Real-time Delivery | AWS/Google/Oracle/SAP | |
| Equinix AM5 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | Azure/Google | |
| Equinix AM6 | Netherlands | Europe | Amsterdam | Key | Real-time Delivery | | |
| Equinix AM7 | Netherlands | Europe | Amsterdam | Standard | Real-time via AM1/2/3/4/5/6 | | |
| Equinix AM8 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| EuNetworks Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Global Switch Amsterdam | Netherlands | Europe | Amsterdam | Key | Standard/non-real Time Delivery | | |
| Global Switch Amsterdam West | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Interoute Schiphol-Rijk | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Iron Mountain AMS1 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Iron Mountain Haarlem | Netherlands | Europe | Amsterdam | Key | Standard/non-real Time Delivery | | |
| KPN Aalsmeer | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | Google |
| KPN Almere | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| KPN Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | AWS/Google |
| KPN Schiphol-Rijk | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Level 3 (Century Link) Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Level 3 (Century Link) Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| NIKHEF | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| NorthC Delft | Netherlands | Europe | Delft | Key | Standard/non-real Time Delivery | | |
| NorthC Nieuwegein��������������������� | Netherlands | Europe | Nieuwegein | Key | Standard/non-real Time Delivery | | |
| NorthC Rotterdam Zestienhoven | Netherlands | Europe | Rotterdam | Key | Standard/non-real Time Delivery | | |
| NTT Amsterdam 1 | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| NTT GDC Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| NTT GDC Amsterdam | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| OBS (Schiphol-Rijk) | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | IBM |
| REDBUS | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| SARA / VANCIS | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| Schuberg Philis | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | IBM/Oracle |
| SmartDC | Netherlands | Europe | Rotterdam | Standard | Standard/non-real Time Delivery | | AWS |
| Spaanse Kubus/ TELE2 | Netherlands | Europe | Rotterdam | Standard | Standard/non-real Time Delivery | | Alibaba/Google |
| Terramark | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| T-mobile | Netherlands | Europe | Amsterdam | Standard | Standard/non-real Time Delivery | | |
| ATMAN WAW1 | Poland | Europe | Warsaw | Key | Standard/non-real Time Delivery | | AWS/Azure/Google |
| ATMAN WAW2 | Poland | Europe | Warsaw | Key | Standard/non-real Time Delivery | | |
| Equinix WA1/Exatel Warsaw | Poland | Europe | Warsaw | Key | Standard/non-real Time Delivery | | |
| Equinix WA3 | Poland | Europe | Warsaw | Key | Standard/non-real Time Delivery | | |
| Netia | Poland | Europe | Warsaw | Key | Standard/non-real Time Delivery | | |
| Polcom | Poland | Europe | Krakow | Key | Standard/non-real Time Delivery | | |
| Equinix LS1 | Portugal | Europe | Lisbon | Key | Real-time Delivery | | |
| Mainroad Oeiras | Portugal | Europe | Lisbon | Standard | Standard/non-real Time Delivery | | |
| Mainroad Porto | Portugal | Europe | Porto | Standard | No | | |
| PT PRIME | Portugal | Europe | Lisbon | Standard | Standard/non-real Time Delivery | | |
| NXDATA-2 Bucharest | Romania | Europe | Bucharest | Key | Standard/non-real Time Delivery | | AWS/Azure |
| Sitel Bratislava | Slovakia | Europe | Bratislava | Key | Standard/non-real Time Delivery | | |
| Acens Alcobendas | Spain | Europe | Madrid | Standard | Standard/non-real Time Delivery | | |
| Acens Barcelona | Spain | Europe | Barcelona | Standard | Standard/non-real Time Delivery | | |
| ADAM CPD | Spain | Europe | Barcelona | Key | Real-time Delivery | | |
| ADAM CPD - Travessera | Spain | Europe | Barcelona | Standard | Standard/non-real Time Delivery | | |
| Atlas Edge | Spain | Europe | Barcelona | Key | Standard/non-real Time Delivery | | |
| AtlasEdge | Spain | Europe | Madrid | Key | Standard/non-real Time Delivery | | |
| BITNAP | Spain | Europe | Barcelona | Standard | Standard/non-real Time Delivery | | |
| Bolsa de Madrid | Spain | Europe | Madrid | Key | Standard/non-real Time Delivery | | |
| Data4 Alcobendas | Spain | Europe | Madrid | Key | Standard/non-real Time Delivery | | |
| DRT MAD1/MAD2/MAD3 | Spain | Europe | Madrid | Key | Real-time Delivery | AWS/Google/Oracle | |
| Equinix BA1 | Spain | Europe | Barcelona | Key | Real-time Delivery | | AWS/Google/Oracle |
| Equinix MD1 | Spain | Europe | Madrid | Standard | Standard/non-real Time Delivery | | Google |
| Equinix MD2 | Spain | Europe | Madrid | Key | Real-time Delivery | Google | |
| Espanix | Spain | Europe | Madrid | Standard | Standard/non-real Time Delivery | | AWS/Google |
| Global Switch Madrid | Spain | Europe | Madrid | Key | Real-time Delivery | | |
| Nixval (Falbox) | Spain | Europe | Valencia | Standard | No | | |
| Telefonica Carrer de Menendez y Pelayo | Spain | Europe | Barcelona | Key | Standard/non-real Time Delivery | | |
| Telefonica Carrer Ferran Agullo | Spain | Europe | Barcelona | Key | Standard/non-real Time Delivery | | |
| Telefonica Gran Via De Les Corts Catalan | Spain | Europe | Barcelona | Standard | Standard/non-real Time Delivery | | |
| Telefonica Madrid TIC JLC | Spain | Europe | Madrid | Standard | Standard/non-real Time Delivery | | |
| Telefonica Martorell-MIGA | Spain | Europe | Barcelona | Standard | Standard/non-real Time Delivery | | |
| Telefonica Via Augusta | Spain | Europe | Barcelona | Key | Real-time Delivery | | |
| Tissat / Nunsys | Spain | Europe | Valencia | Key | No | | |
| Conapto | Sweden | Europe | Stockholm | Standard | Standard/non-real Time Delivery | | |
| Digiplex Stockholm 1 | Sweden | Europe | Stockholm | Key | Real-time Delivery | | |
| DRT STO1/STO2/STO3/STO4 | Sweden | Europe | Stockholm | Key | Real-time Delivery | AWS | |
| Equinix SK1 | Sweden | Europe | Stockholm | Key | Real-time Delivery | AWS/Oracle | AWS/Google/IBM |
| Equinix SK2 | Sweden | Europe | Stockholm | Key | Real-time Delivery | | AWS/Azure/Google/Oracle |
| Stockholm 2 | Sweden | Europe | Stockholm | Standard | Standard/non-real Time Delivery | | |
| Sungard Stockholm | Sweden | Europe | Stockholm | Standard | Standard/non-real Time Delivery | | |
| Sungard Stockholm | Sweden | Europe | Stockholm | Standard | Standard/non-real Time Delivery | | |
| TEKNIK | Sweden | Europe | Stockholm | Standard | Standard/non-real Time Delivery | | |
| TeliaSonera Stockholm | Sweden | Europe | Stockholm | Standard | Standard/non-real Time Delivery | | |
| ArtMotion | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Banca Dati | Switzerland | Europe | Lugano | Standard | Standard/non-real Time Delivery | | |
| Banca Dati Melano | Switzerland | Europe | Melano | Standard | No | | |
| CKW | Switzerland | Europe | Luzern | Standard | No | | |
| COLO B�le AG | Switzerland | Europe | Basel | Standard | Standard/non-real Time Delivery | | |
| ColoZuri | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| DRT ZUR1 | Switzerland | Europe | Zurich | Key | Real-time Delivery | Google | |
| Equinix GV1 | Switzerland | Europe | Geneva | Key | Real-time Delivery | | AWS/Azure/Google |
| Equinix GV2 | Switzerland | Europe | Geneva | Key | Real-time Delivery | Azure | |
| Equinix ZH1 | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | Azure/Google |
| Equinix ZH2/ZH4 | Switzerland | Europe | Zurich | Key | Real-time Delivery | Google / Oracle | Google |
| Equinix ZH5 | Switzerland | Europe | Zurich | Key | Real-time Delivery | | Google / Oracle |
| Everyware | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Green Datacenter Zurich City 1 | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Green Datacenter Zurich City 2 | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Green Datacenter Zurich North | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Green Datacenter Zurich West 1+2 | Switzerland | Europe | Zurich | Key | Real-time Delivery | | |
| Interoute Meyrin | Switzerland | Europe | Geneva | Key | Standard/non-real Time Delivery | | |
| IWB | Switzerland | Europe | Basel | Standard | Standard/non-real Time Delivery | | |
| NTT Zurich 1 | Switzerland | Europe | Zurich | Key | Real-time Delivery | | |
| Safe Host SH1 | Switzerland | Europe | Geneva | Key | Real-time Delivery | | |
| Safehost Rafz | Switzerland | Europe | Geneva | Standard | Standard/non-real Time Delivery | | |
| SH2 Gland | Switzerland | Europe | Geneva | Standard | Standard/non-real Time Delivery | | |
| SIL Lausanne #1 | Switzerland | Europe | Lausanne | Standard | No | | |
| SIL Lausanne #2 | Switzerland | Europe | Lausanne | Standard | No | | |
| Six Swiss Exchange | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Swisscom Breganzona | Switzerland | Europe | Lugano | Standard | Standard/non-real Time Delivery | | |
| Swisscom Geneva | Switzerland | Europe | Geneva | Standard | Standard/non-real Time Delivery | | |
| Swisscom Zurich | Switzerland | Europe | Zurich | Standard | Standard/non-real Time Delivery | | |
| Tinext | Switzerland | Europe | Lugano | Standard | Standard/non-real Time Delivery | | |
| Zugernet | Switzerland | Europe | Zug | Standard | Standard/non-real Time Delivery | | |
| Tata Stratford | UK | Europe | London | Standard | Standard/non-real Time Delivery | | |
| AQL Leeds DC2 | United Kingdom | Europe | Leeds | Key | Real-time Delivery | | |
| ARK Corsham | United Kingdom | Europe | Corsham | Standard | No | | |
| ARK Farnborough 101 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| ARK Farnborough 102 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| ARK Farnborough 103 ( \* via ARK Farnborough 102) | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | IBM |
| ARK Farnborough 104 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Bristol Marsh Street | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Centrilogic | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| City Lifeline | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Cogent London | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Computacentre | United Kingdom | Europe | Manchester | | | | |
| CyrusOne | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Cyxtera Docklands LHR2 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Cyxtera Reading LHR3 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Cyxtera Slough LHR1A | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Cyxtera Slough LHR1B | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Daisy Bristol | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Daisy Farnborough | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Daisy Farnborough | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Daisy Manchester | United Kingdom | Europe | Manchester | Standard | Standard/non-real Time Delivery | | |
| Daisy Reading | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Daisy Romford | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| DDCL (Docklands Datacenter) | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LGW10 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LGW13 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LGW14 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Digital Realty LHR13 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Digital Realty LHR14 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | IBM |
| Digital Realty LHR17 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LHR18 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LHR18 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LHR19 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Digital Realty LHR19 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Digital Realty LHR20 | United Kingdom | Europe | London | Key | Real-time Delivery | AWS/Oracle | |
| Digital Realty LHR21 | United Kingdom | Europe | London | Key | Real-time Delivery | | AWS/Oracle |
| DRT LON1/LON2 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| DRT LON3 \* (via DRT LON1/LON2) | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Easynet London | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Epsilon Telecommunications | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Equinix LD10 | United Kingdom | Europe | London | Standard | Real-time via LD4/LD5/LD6 | | |
| Equinix LD3 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Equinix LD4 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Equinix LD5 | United Kingdom | Europe | London | Key | Real-time Delivery | AWS/Azure/Google/IBM | |
| Equinix LD6 | United Kingdom | Europe | London | Key | Real-time Delivery | Azure/Oracle Government/Salesforce | AWS/Azure/Google/IBM |
| Equinix LD7 | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | Azure/Oracle/Google |
| Equinix LD8 Building 6/7 | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | Salesforce | |
| Equinix LD8 Building 8/9 | United Kingdom | Europe | London | Key | Real-time Delivery | IBM/Oracle Government | |
| Equinix LD9 | United Kingdom | Europe | London | Key | Real-time Delivery | | IBM |
| Equinix MA1 Kilburn House | United Kingdom | Europe | Manchester | Standard | Standard/non-real Time Delivery | | Oracle |
| Equinix MA1 Williams House | United Kingdom | Europe | Manchester | Standard | Standard/non-real Time Delivery | | |
| Equinix MA2 | United Kingdom | Europe | Manchester | Standard | Standard/non-real Time Delivery | | |
| Equinix MA3 | United Kingdom | Europe | Manchester | Key | Real-time Delivery | | |
| Equinix MA4 | United Kingdom | Europe | Manchester | Key | Standard/non-real Time Delivery | | AWS/Google |
| Glasgow IOMART DC1 | United Kingdom | Europe | Glasgow | Key | Standard/non-real Time Delivery | | |
| Global Crossing London | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Global Switch London East | United Kingdom | Europe | London | Key | Real-time Delivery | Google | |
| Global Switch London North | United Kingdom | Europe | London | Key | Real-time Delivery | | Google |
| Infinity Romford | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| IN-TECHNOLOGY | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Iomart | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Iron Mountain | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| LDEX | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Level 3 (Century Link) London | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Lincoln Rackhouse | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| LSE | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Lumen London | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Lumen London 2 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| NTT Dagenham | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| NTT Hemel Hempstead 2 | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| NTT Hemel Hempstead 3 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| NTT Slough 2 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Options Technology DC | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Pulsant Croydon | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Pulsant Maidenhead | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Pulsant Milton Keynes | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Pulsant Reading | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Pulsant South Gyle | United Kingdom | Europe | Edinburgh | Key | Standard/non-real Time Delivery | | |
| Rackspace Slough | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Santander DC 1 | United Kingdom | Europe | Leicester | Standard | No | | |
| Santander DC 2 | United Kingdom | Europe | Leicester | Standard | No | | |
| Six Degrees Greenwich DC | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Stellium | United Kingdom | Europe | Newcastle upon Tyne | Key | Standard/non-real Time Delivery | | |
| Sungard Hounslow | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Sungard London | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Sungard London | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Sungard Workplace Recovery Centre | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Telehouse EAST | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Telehouse NORTH | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Telehouse NORTH 2 | United Kingdom | Europe | London | Key | Real-time Delivery | Azure | |
| Telehouse WEST | United Kingdom | Europe | London | Key | Real-time Delivery | AWS | Azure |
| TeliaSonera London | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | AWS |
| Telstra LHC | United Kingdom | Europe | London | Key | Real-time Delivery | | |
| Vantage CWL1 | United Kingdom | Europe | Newport | Key | No | Azure/Oracle | |
| Virtus LON4 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | Oracle/Azure |
| Virtus London1 | United Kingdom | Europe | Enfield | Key | Real-time Delivery | | |
| Virtus London2 (Hayes) | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Virtus LONDON5 | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
| Volta | United Kingdom | Europe | London | Key | Standard/non-real Time Delivery | | |
| Westfield Shopping Centre | United Kingdom | Europe | London | Standard | Standard/non-real Time Delivery | | |
# ASIA LOCATIONS
Asia on-net data centres & cloud PoPs
### ASIA ON-NET DATA CENTRES & CLOUD POPS
On-net cities: Hong Kong, Nagoya, Osaka, Singapore, Sydney, Tokyo
To confirm if an enterprise office location is supported via Colt On Demand (either on-net via Colt fibre, or off-net via a carrier partner), please use the On Demand portal to search for the address
| Data Centre Name | Country | Region | Metro | Key / Standard DC | On Demand Delivery | Hosted Cloud PoP location | Dedicated Cloud PoP location |
| -------------------------------------------------------------------------- | ----------- | ------ | -------------------- | ----------------- | ------------------------------- | ------------------------- | ---------------------------- |
| ASX | Australia | APAC | Sydney | Standard | Standard/non-real Time Delivery | | |
| Equinix SY4 | Australia | APAC | Sydney | Key | Standard/non-real Time Delivery | | Oracle |
| Global Switch Ultimo | Australia | APAC | Sydney | Key | Standard/non-real Time Delivery | | AWS/IBM |
| DRT | Hong Kong | APAC | Hong Kong | Key | Standard/non-real Time Delivery | | |
| Equinix HK1 | Hong Kong | APAC | Hong Kong | Key | Standard/non-real Time Delivery | AWS/Azure/Alibaba | AWS/Google |
| Equinix HK2 | Hong Kong | APAC | Hong Kong | Key | Standard/non-real Time Delivery | Alibaba/Google | |
| HK Colo | Hong Kong | APAC | Hong Kong | Key | Standard/non-real Time Delivery | | |
| HKex | Hong Kong | APAC | Hong Kong | Standard | Standard/non-real Time Delivery | | |
| MEGA Two | Hong Kong | APAC | Hong Kong | Standard | Standard/non-real Time Delivery | | |
| Mega-i | Hong Kong | APAC | Hong Kong | Standard | Standard/non-real Time Delivery | AWS/Google/IBM | |
| NTT Hong Kong | Hong Kong | APAC | Hong Kong | Key | Standard/non-real Time Delivery | | |
| Pacnet | Hong Kong | APAC | Hong Kong | Standard | Standard/non-real Time Delivery | | |
| PCCW MCX10 | Hong Kong | APAC | Hong Kong | Key | Standard/non-real Time Delivery | | |
| Sino Favour Centre | Hong Kong | APAC | Hong Kong | Standard | Standard/non-real Time Delivery | | |
| @TOKYO CC1 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | AWS | |
| @TOKYO Toyuso Shinkan CC2 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Comspace I | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | Google | |
| CTC KCC | Japan | APAC | Kobe | Key | Standard/non-real Time Delivery | | |
| DRT KIX10 \* (via DRT KIX11) | Japan | APAC | Osaka | Standard | Standard/non-real Time Delivery | | |
| DRT KIX11 | Japan | APAC | Osaka | Key | Standard/non-real Time Delivery | | |
| DRT NRT10 | Japan | APAC | Tokyo | Key | Standard/non-real Time Delivery | | |
| Epson Midosuji Grand Tower | Japan | APAC | Osaka | Key | Standard/non-real Time Delivery | | |
| Equinix OS1 | Japan | APAC | Osaka | Key | Standard/non-real Time Delivery | AWS/Azure | |
| Equinix OS3 | Japan | APAC | Osaka | Key | Standard/non-real Time Delivery | | |
| Equinix TY1 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Equinix TY11 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Equinix TY2 (IBX TY2) | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | AWS/IBM/Google/SAP | |
| Equinix TY3 (IBX TY3) | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Equinix TY4 (IBX TY4 (Chiyoda,Otemachi 1-9-5)) | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | IBM/Oracle/SAP | |
| Equinix TY5 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Equinix TY6 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Equinix TY7 | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| Equinix TY8 | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| Equinix TY9 | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Fujitsu FIP Yokohama | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| Fujitsu FIP Yokohama B | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | IBM/Google |
| GDC Gotenyama | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| IDC Frontier Shinjuku Data Centre | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| Kanden System Solutions UMEDA KITA | Japan | APAC | Osaka | Standard | Standard/non-real Time Delivery | | AWS/Google |
| KDDI Osaka | Japan | APAC | Osaka | Standard | Standard/non-real Time Delivery | | |
| KDDI Otemachi | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| KDDI Shibuya | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Keihanshin Kitahorie | Japan | APAC | Osaka | Standard | Standard/non-real Time Delivery | | |
| MCC Mitaka Southto | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| NEC Kobe Data Center Dai-1 Bldg. \* (via NEC Kobe Data Center Dai-2 Bldg.) | Japan | APAC | Kobe | Standard | Standard/non-real Time Delivery | | AWS/Azure/Google |
| NEC Kobe Data Center Dai-2 Bldg. | Japan | APAC | Kobe | Key | Standard/non-real Time Delivery | | |
| NEC Sagamihara DC | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| NETXDC Tokyo DAI-2 | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| NF PARK | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| NTT Communications Hitotsubashi | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| NTT Data Dojima | Japan | APAC | Osaka | Key | Standard/non-real Time Delivery | Oracle | |
| NTT Data Mita Bldg | Japan | APAC | Tokyo | Key | Standard/non-real Time Delivery | | |
| NTT Data Otemachi | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| NTT Osaka Telepark Dojima DAI | Japan | APAC | Osaka | Standard | Standard/non-real Time Delivery | | |
| NTT Tokyo Hachiyama | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| NTT Tokyo Ikebukuro | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | Google |
| NTT Tokyo Kudan Betto | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| NTT Tokyo Nerima Toyotama | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| NTT Tokyo Yokohama-shi Tsuzuki-ku | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| SCS Tokyo DAI\_1 Center | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| Shiroi Data Center Campus | Japan | APAC | Tokyo | Key | Standard/non-real Time Delivery | | AWS/Google |
| System Plaza Yokohama 3GOKAN | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | Oracle |
| TIS DAI3 Data Center | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| TIS Tokyo Center | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | Azure |
| TODC | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| YCC (Yokohama Computer Center-East) | Japan | APAC | Tokyo (Kanto Region) | Key | Standard/non-real Time Delivery | | |
| Yokohama DIA Kohokukan (NIKI ) | Japan | APAC | Tokyo (Kanto Region) | Standard | Standard/non-real Time Delivery | | |
| 1-Net East | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| BDx (former Telstra) | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| DRT IBP (SIN10) | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | AWS/Google |
| DRT Loyang (SIN11) | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| DRT Loyang (SIN12) | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | | IBM |
| Equinix SG1 \* (via Equinix SG3) | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | Oracle/IBM | AWS |
| Equinix SG2 | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | AWS | IBM |
| Equinix SG3 | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | Alibaba/Google | |
| Equinix SG4 | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| Equinix SG5 \* (via Equinix SG2) | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | | |
| Global Switch Tai Seng | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | AWS/Azure/Google | |
| KDDI | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | | |
| Keppel Digihub (SGX) | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| NTT Serangoon | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| Rack Central | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | | |
| SIN1 Singapore | Singapore | APAC | Singapore | Standard | Standard/non-real Time Delivery | | |
| Singtel DC West | Singapore | APAC | Singapore | Key | Standard/non-real Time Delivery | | |
| DRT ICN10 | South Korea | APAC | Seoul | Key | Standard/non-real Time Delivery | | Google/IBM |
| Equinix SL1 | South Korea | APAC | Seoul | Key | Standard/non-real Time Delivery | | |
| KINX Gasan IDC | South Korea | APAC | Seoul | Key | Real-time Delivery | AWS/Azure | |
| KRX | South Korea | APAC | Busan | Standard | No | | |
| Sejong Yeoksam IDC | South Korea | APAC | Seoul | Key | Real-time Delivery | | |
# NORTH AMERICA LOCATIONS
North America data centres & cloud PoPs
### NORTH AMERICA DATA CENTRES & CLOUD POPS
On-net cities: North America, Ashburn, Atlanta, Aurora, Boston, Chicago, Dallas, Los Angeles, Miami, New York City, Newark, Phoenix, San Jose, Santa Clara, Seattle, Secaucus
To confirm if an enterprise office location is supported via Colt On Demand (either on-net via Colt fibre, or off-net via a carrier partner), please use the On Demand portal to search for the address
| Data Centre Name | Country | Region | Metro | Key / Standard DC | On Demand Delivery | Hosted Cloud PoP location | Dedicated Cloud PoP location |
| ------------------------------------ | ------- | ------------- | ----------- | ----------------------- | ------------------------------- | ------------------------- | ---------------------------- |
| Equinix TR2 | Canada | North America | Toronto | Key | Standard/non-real Time Delivery | | |
| 165 Halsey | USA | North America | New Jersey | Key | Standard/non-real Time Delivery | | AWS/Google |
| CME | USA | North America | Aurora | Key | Standard/non-real Time Delivery | | |
| Coresite CH1 | USA | North America | Chicago | Standard | Standard/non-real Time Delivery | | Google/Azure |
| Coresite LA1 | USA | North America | Los Angeles | Key | Standard/non-real Time Delivery | | AWS/IBM/Google/Oracle |
| Digital Capital partners | USA | North America | Chicago | Key | Standard/non-real Time Delivery | | |
| DRT 1100 Space Park | USA | North America | Santa Clara | Key | Standard/non-real Time Delivery | | IBM |
| DRT 2323 Bryan | USA | North America | Dallas | Key | Standard/non-real Time Delivery | | IBM |
| DRT 250 Williams Street | USA | North America | Atlanta | Key | Standard/non-real Time Delivery | | AWS/Google |
| DRT 32 Avenue of the Americas | USA | North America | New York | Key | Standard/non-real Time Delivery | | |
| DRT 350 East Cermak | USA | North America | Chicago | Standard | Standard/non-real Time Delivery | | |
| DRT 36 NE 2nd | USA | North America | Miami | Key | Standard/non-real Time Delivery | | |
| DRT 44274 Round Table Plaza | USA | North America | Ashburn | Key | Standard/non-real Time Delivery | | IBM |
| DRT 44461 Chilum Place | USA | North America | Ashburn | Key | Standard/non-real Time Delivery | | |
| DRT 60 Hudson | USA | North America | New York | Key | Standard/non-real Time Delivery | | Google |
| DRT 600-780 South Federal | USA | North America | Chicago | Key | Standard/non-real Time Delivery | | |
| Equinix CH1/CH2/CH4 | USA | North America | Chicago | Key | Standard/non-real Time Delivery | Azure/AWS/Google | AWS/Azure/IBM/Google |
| Equinix DA6 | USA | North America | Dallas | Key | Standard/non-real Time Delivery | | AWS |
| Equinix DC11 | USA | North America | Ashburn | Key | Standard/non-real Time Delivery | AWS | AWS/Google/Oracle |
| Equinix DC12 \* (via Equinix DC11) | USA | North America | Ashburn | Campus Cross-connect DC | Standard/non-real Time Delivery | | |
| Equinix DC3 \* (via Equinix DC11) | USA | North America | Ashburn | Campus Cross-connect DC | Standard/non-real Time Delivery | | |
| Equinix LA1 | USA | North America | Los Angeles | Key | Standard/non-real Time Delivery | | Google/Azure |
| Equinix LA2 | USA | North America | Los Angeles | Key | Standard/non-real Time Delivery | | |
| Equinix MI1 | USA | North America | Miami | Key | Standard/non-real Time Delivery | | AWS/Azure/IBM/Google |
| Equinix NY2 | USA | North America | New Jersey | Standard | Standard/non-real Time Delivery | | |
| Equinix NY4 | USA | North America | New Jersey | Key | Standard/non-real Time Delivery | | IBM |
| Equinix NY5 | USA | North America | New Jersey | Standard | Standard/non-real Time Delivery | | IBM/Google/Azure/AWS |
| Equinix NY9 | USA | North America | New York | Key | Standard/non-real Time Delivery | | Google |
| Equinix SE2 \* (via Westin Exchange) | USA | North America | Seattle | Standard | Standard/non-real Time Delivery | AWS | AWS/Google/Azure |
| Equinix SE3 | USA | North America | Seattle | Key | Standard/non-real Time Delivery | | Google |
| Equinix SV5 | USA | North America | San Jose | Key | Standard/non-real Time Delivery | AWS | AWS/Google |
| IO (Phoenix) | USA | North America | Phoenix | Key | Standard/non-real Time Delivery | | |
| Markley Group (ONE SUMMER) | USA | North America | Boston | Key | Standard/non-real Time Delivery | | AWS/Google |
| NTT Ashburn VA3 | USA | North America | Virginia | Key | Standard/non-real Time Delivery | | |
| PhoenixNAP | USA | North America | Phoenix | Key | Standard/non-real Time Delivery | | AWS/Google |
| QTS | USA | North America | Atlanta | Key | Standard/non-real Time Delivery | | |
| Westin Exchange | USA | North America | Seattle | Key | Standard/non-real Time Delivery | | IBM |
## FIBRE AVAILABILITY CHECKER
**Check your connectivity to the Colt IQ Network on our interactive service checker**
Check my connectivity
Notifications
# PRICING
### THE ON DEMAND COMMERCIAL MODEL
Two commercial models are available via On Demand:
### 1 ON DEMAND / FLEX
For customers who are ready to embrace a next generation commercial model based on flex consumption, per hour billing and short term or long term circuit commitments.
### 2 TRADITIONAL / FIXED
For customers who want to enjoy the benefit of NaaS automation via a traditional commercial model based on fixed contract lengths and fixed monthly charges.
| On Demand / Flex Customer | Traditional / Fixed Customer |
| -------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------- |
| Happy to embrace consumption model (e.g. occasional bandwidth flexing) | Wants fixed monthly billing |
| Sometimes needs bandwidth for short periods (6 months or less), as well as traditional 12/24/36 month fixed term contracts | Requires standard fixed term contracts (12-36 months) only |
| Typically doesn't like one off installation charges | Are happy to pay installation charges (NRCs) |
| Might want to temporarily boost bandwidth on top of an existing fixed contract | |
***
## ON DEMAND (FLEX) MODEL
The On Demand / flex model is the default commercial model for the Colt On Demand NaaS platform. Under this model, charges are split between access ports and circuit connections (Ethernet / Cloud / IP Access), which enables greater flexibility when it is required.
The On Demand / flex model is mainly based on rental charges; the only exceptions being ports in enterprise locations and cross connect & cabling charges which attract a one-off installation fee.
A point to point data centre connection is shown below for illustration. Note that IP Access and hosted cloud ports do not attract any B end charges or port commitment.
* On-net ports are based on fixed bandwidths of 1Gbps, 10Gbps and 100Gbps and are available on a 3 or 12 month contract.
* Circuit connections are available at speeds between 10Mbps and 40Gbps and are available on a 1 hour flexible contract or a 3, 6, 12, 24 and 36 month fixed term contract.
* Port bandwidths are static and cannot be upgraded. Circuit bandwidths are dynamic and can be flexed (1 hour contract only), temporarily boosted or permanently upgraded.
Under the Bandwidth Boost feature, circuit connections that are based on a fixed 3-36 month commitment can be temporarily upgraded up to a maximum bandwidth equal to the port speed, rounded to the nearest full day. Customers are charged a premium for the BW Boost feature.
Charging is based on fixed monthly billing — for example, the charges for a port or connection on a fixed 3-36 month contract are fixed and are NOT dependent on the number of hours in the month.
Rolling 1 hour "flex" contracts allow customers to benefit from a fully flexible Bandwidth On Demand (BOD) service, with the ability to change the bandwidth of the circuit up to the full port speed on a per hour basis. Rolling 1 hour consumption is rounded to the nearest day — for example, 60 hours of flexible consumption is rounded to 3 full days. Customers can convert a 1 hour flex contract to a 3-36 month fixed term commitment at any time.
On request, customers can be assigned hourly billing where 1 hour flex consumption is rounded to the nearest hour (rather than a full day) — this capability is useful for customers who have specific commercial requirements.
Example port pricing (Europe):
* In Europe, 1Gbps on-net data centre ports on a 12 month contract are priced at £100 per month (UK) and €100 (mainland Europe).
* 10Gbps ports are priced at £150 per month (UK) and €150 per month (Europe).
* Port pricing for on-net data centres in Asia, North America and other global locations are priced on a per-country basis.
* Ports in on-net enterprise buildings are also priced on a per-country basis.
* Virtual cloud ports do not attract any charges.
* Offnet and hybrid on-net ports vary depending on the specific carrier partner that is used.
Pricing for circuit connections between key data centres and clouds is based on 6 metro zones:
| KDC / Cloud Metro Zone | Countries |
| ---------------------- | -------------------------------------------------------------------------------- |
| UK | UK |
| Europe Z1 | Austria, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Sweden |
| Europe Z2 | Spain |
| Europe Z3 | Belgium, Switzerland |
| Asia Z1 | Japan |
| Asia Z2 | Singapore |
| Asia Z3 | Hong Kong |
| USA | USA |
National KDC/cloud services, and circuit connections that terminate in standard data centres and enterprise offices are based on an individual country structure. International services are based on 25 zones, covering mainland Europe, Asia-Asia, USA-Europe, USA-Asia and Europe-Asia.
To find out more about On Demand pricing, please contact your Colt account team and ask for an On Demand account.
* Connections based on a 3-36 month fixed term contract can be permanently upgraded up to the port speed at any time.
* Ports in enterprise buildings require a minimum commitment of 12 months.
* Once a fixed term contract expires (for example, a port or circuit connection on a 12 month contract) the rental charge remains the same. After the contract has expired, circuit connections can be cancelled with immediate effect. Ports can also be cancelled after the contract has expired, although ports with active circuit connections will remain active.
* After a circuit connection contract has expired, customers can also request a new fixed term commitment – for example triggered by a bandwidth upgrade.
* Contract renewals on On Demand ports are not supported — after the initial 3/12 month contract term On Demand ports move to a rolling 1 hour contract which remains in place until the port is cancelled.
***
## TRADITIONAL (FIXED) MODEL
Under the traditional / fixed model, charges are based on a traditional installation and monthly rental model. Circuit connections are purchased under a 12, 24 or 36 month contract term. Rental charges are fixed, and do not vary from month to month unless the circuit bandwidth is upgraded or boosted.
* Ports attract a one-off installation charge and circuit connections attract a one-off installation and monthly rental charge.
* Unlike the OD/flex model, ports do not require a contractual commitment.
* The pricing for a 12 month fixed contract (2 x ports + 1 x circuit connection) is broadly equivalent to a 12 month traditional circuit contract based on an NRC and MRC.
* Under the traditional / fixed model, customers can permanently upgrade connections up to the maximum port speed.
* Once the fixed contract expires, the rental charges remain the same and customers are able to upgrade the bandwidth or make a new fixed term commitment.
* The Bandwidth Boost feature described above is available on all circuit connections purchased under the traditional / fixed pricing model.
* Fixed term contracts can be cancelled, but customers are required to pay a cancellation charge to cover the rental charges within the remaining contract term.
* Standard discounts apply to installation and rental charges on circuits under 24 and 36 month contract terms.
***
## ADDITIONAL CHARGES AND GENERAL POLICY
* In an enterprise building, where Colt needs to build a new PoP site creation, customers are charged a one off installation charge in ADDITION to the standard port charge to cover internal cabling costs in line with standard Colt policy.
* Data centre cross connects are charged in line with standard Colt pricing and policy.
* There are no charges for hosted cloud ports (AWS, Azure, Google, Oracle, IBM, Equinix). Dedicated ports attract a one off installation charge and rental charge to cover the port charge and the cross connect in the data centre hosting the cloud PoP.
* New sites can also be created in offnet buildings that are within 250m of the Colt fibre network (“nearnet buildings”). By default, customers are charged a one-off installation charge. On request, this installation charge can be amortised across a fixed term contract of 12 months or greater. Customers should speak to their Colt Sales manager for further details about enablement of nearnet buildings.
* The pricing for fixed contracts are aligned to Colt’s traditional pricebooks, such that the pricing for a 12 month fixed On Demand contract (2 x ports + 1 x circuit connection) is broadly equivalent to a 12 month traditional contract based on an NRC and MRC.
{% hint style="warning" %}
Per GB usage based billing (“UBB”) is NOT supported under the On Demand offering.
{% endhint %}
***
## CHECKING A PRICE IN THE ON DEMAND PORTAL
To check a price for an Ethernet, Cloud or Internet (DIA) connection:
{% stepper %}
{% step %}
Select the "New connection" option on the home page
{% endstep %}
{% step %}
Select the origin/destination port locations, bandwidths and contract duration.
{% endstep %}
{% step %}
The pricing for the ports and connection will then be displayed.
{% endstep %}
{% endstepper %}
***
## BILLING
On Demand services are invoiced on a monthly basis, in arrears.
* The invoice will include all charges within that month, including one off port and circuit installation fees and recurring charges for circuit connections.
* Customers are able to add their own references to ports and connections to allow invoices to be easily reconciled against network inventory.
* All charges are listed in the billing page within the On Demand portal, allowing customers to easily reference charges against individual services. The billing page is updated at the end of each calendar month.
## QUESTIONS? WE'RE HERE TO HELP.
Speak with one of specialists today. We’re here to offer advice, provide further information and to answer any queries you may have.
[Check your connectivity](https://www.colt.net/connect/)
# ON DEMAND LSO PORTAL
## LIFECYCLE SERVICE ORCHESTRATION PORTAL
{% hint style="info" %}
This section is specifically for customers who want to benefit from a “quote centric” NaaS model. Customers who want to benefit from a “buy it now” experience, please refer to the main sections of the On Demand Knowledge Centre
{% endhint %}
To address customer’s distinct needs, Colt now offers two complementary digital experiences: the existing **On Demand portal**, designed for instant, on‑demand purchasing, and a newly launched **On Demand Lifecycle Service Orchestration (LSO) portal** that enables customers to create, store, and later convert quotes into orders.
Colt’s Lifecycle Service Orchestration (LSO) portal enables customers to benefit from a NaaS-based experience via a traditional “quote centric” model.
The LSO portal is built on the **Mplify Sonata API**, enables API generated quotes to be converted to portal driven orders (and vice versa) and offers a future path to full Mplify API adoption.
| | Default On Demand/NaaS portal | LSO portal |
| --------------------- | --------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Main use case** | Customers who want a “buy it now” experience & NaaS based flexibility | Customers who operate traditional “quote based” procurement |
| **Target customers** | Enterprises (all sizes) | Wholesale carriers, larger enterprises |
| **Commercial model** | A choice between shorter contract terms & multi-year contracts | Fixed multi year contracts |
| **API compatibility** |
Colt’s own “SDN” API
(for bandwidth flexing, etc.)
|
Industry standard Mplify API
(with quote/order compatibility)
|
| **Product support** |
Today:
Ethernet spoke
Ethernet Line (P-P)
Cloud (DCA)
DIA (IP Access)
|
Today:
Ethernet spoke
Tomorrow:
Ethernet Line (P-P)
Cloud (DCA)
DIA (IP Access)
|
| **Product model** | Separate access ports & circuit connections | Circuit connections |
# PRODUCTS SUPPORTED
The On Demand Lifecycle Service Orchestration portal currently supports fully digital quoting and ordering for Ethernet Spoke services (Ethernet Virtual Private Line / Access E-Line).
Ethernet hubs (NNIs) are added during customer onboarding. Additional hubs can be requested via the Colt account team.
Ethernet point to point services (Ethernet Private Line), Dedicated Internet Access (DIA) and cloud connectivity services will be supported in the near future.
# QUOTING
## CREATE A QUOTE
Before an order can be placed, a valid quote must first be generated.
It is important to understand that multiple quote in instances can be created via the new quote flow. For example, a request for 5 different bandwidths and 3 different contract terms will result in 15 quote instances, which can then be downloaded individually.
Under the **“Quotes”** menu, the **“Ethernet Spoke”** option should be selected.
The next step is to choose a location for the B end (i.e. the end customer location, not the A end hub).
There are three ways to search for a customer location:
1. **Map search (default)** – addresses can be entered using the default Google Maps based interface
2. **Data Centre List** – where the B end location is a recognised data centre, this useful shortcut simplifies the address selection journey
3. **Manual search** – this option is useful where Google maps doesn’t recognise the address.
Locations that are on-net for Colt (i.e. connected to the Colt fibre network) or hybrid on-net (connected via an FTTx fibre partner) will appear immediately.
Where no on-net or hybrid on-net location is available, select the **“Search for nearnet and offnet locations”** option.
Once the address has been selected, select one or more connection bandwidths (10Mbps-40Gbps) and a contract term (12-60 months).
Next, select a **delivery period** (business hours vs out of hours) and a **hub location** (metro city). Note that only hubs that have been onboarded against the On Demand account instance will be shown (to onboard a new Ethernet hub, customers should speak to the Colt account team).
Finally, assign an individual **reference**, which will appear on all quote instances generated from the request.
Once the **request quote** option is selected, the quote will be generated, and after a few minutes will be visible on the main quotes page.
The quote will then be assigned a quote status as per the below table (the equivalent Mplify status is shown for clarity).
LSO Quote Status
Description
Mplify (MEF) quote state
Color Code
PENDING READY
Quote is being prepared
In progress
Amber
READY
Quote is available, ready for order
Approved,
Orderable
Green
ORDERED
Quote has been converted to an order
Accepted
White
CANCELLED
Quote has been cancelled by the Colt admin
Not used today
Red
EXPIRED
The Colt has exceeded its 90 day validity period
Expired
Red
UNAVAILABLE
Quote generation has failed
Unable to provide
Red
Quotes are valid for 90 days after creation.
# ORDERING
## CONVERT A QUOTE TO AN ORDER
Orders are generated from valid quotes, i.e. that are in a “READY” state. Orders cannot be generated form quotes that have expired (or failed).
To place an order, first select the relevant quote from the list on the main **Quotes** page and select the **Order** option.
Note: The Orders page displays orders that are in the delivery queue, and should not be used to generate a new order.
Then select a **Site** for the B end customer location (the A end is the existing hub location).
In data centre locations, the “**Default Shared Area**” should be selected.
In enterprise office locations, select the “**Choose site**” option and either select an existing PoP site (e.g. 4th floor comms room) or request to deliver at a new PoP site.
Next, enter the **site contact details** as requested (name, email, phone). Enter separate on-site and technical contacts as required.
Then select a **hub** and assign a **VLAN ID**.
Note that only hubs located within the hub metro location assigned to the quote will be displayed. (For example, where the Paris metro is selected as a hub location only hubs located in Paris will be displayed).
The “**use next available VLAN**” option is not recommended if non-On Demand circuits are attached to the hub.
Finally, enter a reference and select the “**Summary**” option to review and then place the order.
# Order activity log
## ORDER ACTIVITY
The **Orders** section shows all orders that have been placed in an “activity log” format, including new orders (“create”), modifications to existing orders (“modify) and ceases (“delete”).
Each order action (create, modify, delete) is assigned an individual status which is aligned to the Mplify Sonata specification.
The below table provides a brief description of each service status:
| LSO order status | Description | Mplify order state | Color Code |
| ---------------- | -------------------------------------------- | -------------------------- | ---------- |
| In progress | Order has been placed and is now in delivery | Acknowledged / In progress | White |
| Completed | Order has been delivered | Completed | Green |
| Cancelled | Order has been cancelled by the Colt admin | Cancelled | Red |
| Failed | Delivery has failed (pending a fix) | Failed | Red |
# MODIFYING LIVE SERVICES
Coming soon
# VIEWING SERVICE INVENTORY
## SERVICE INVENTORY
Customers can view live services via the service **Inventory**.
All live Ethernet spoke connections and hubs (NNIs) are shown on the inventory page.
To view service parameters such as Service ID, Circuit ID, rental charges or handover/demarcation details simply click on the relevant service and a new window showing all parameters will appear.
Where the B end (the customer end) of a spoke service is in a data centre, the Letter of Authorisation (LOA) which is required to place a cross connect order can be downloaded by selecting the **Generate LOA** option.
# MPLIFY API COMPATIBILITY
Coming soon
---
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