# REGULATORY SURCHARGES Colt has levied a one-off Regulatory Surcharge on customers of its network services in September 2015. This is a contribution to the significant investment we have made to comply with new obligations and regulations implemented on a national and European level recently. The most significant example is the 2011 EU Directive on ‘Security and Integrity of Electronic Communications’. The Directive requires national regulatory authorities to take measures to ensure that ‘providers take appropriate security measures to protect the security of networks and services’, and that ‘providers report incidents with significant impact on networks and services’. For more detail, please see the following [document](https://www.google.co.uk/url?sa=t\&rct=j\&q=\&esrc=s\&source=web\&cd=1\&cad=rja\&uact=8\&ved=0CCgQFjAAahUKEwjMg4nmuY_HAhUj_HIKHfkWDW0\&url=http%3A%2F%2Fwww.enisa.europa.eu%2Factivities%2FResilience-and-CIIP%2FIncidents-reporting%2Fproposal-for-one-security-framework-for-articles-4-and-13a%2Fat_download%2FfullReport\&ei=GLPAVcyXBaP4ywP5rbToBg\&usg=AFQjCNG6K9b-ySNDFGTQpJixa1Ra-3cj9g\&bvm=bv.99261572,d.bGQ) by The European Union Agency for Network and Information Security (‘ENISA’). Since the EU Directive was implemented into national legislation, national regulatory authorities have been working to develop their own frameworks and processes to ensure compliance, in line with EU law. Different countries have developed their own approaches. Therefore, Colt has embarked on a major programme of investment to develop, review, monitor and document its systems and operational procedures to the standard required to ensure compliance. Please [contact us](mailto:Customer.Enquiry.Management@colt.net?subject=NWSS%20-%20Surcharge%20Enquiry) if you would like to discuss this charge. ## Digital Services Act The Digital Services Act regulates online intermediaries and platforms such as marketplaces, social networks, content-sharing platforms, app stores, and online travel and accommodation platforms. Its main goal is to prevent illegal and harmful activities online and the spread of disinformation. It ensures user safety, protects fundamental rights, and creates a fair and open online platform environment. Colt as an intermediary service provider has an obligation under Articles 11 and 12 of the DSA to designate a single point of contact to enable direct communication with users and authorities for the purposes of the DSA. These parties may contact Colt at . Please note: in 2023 Colt acquired Lumen EMEA. Queries directed to the Lumen entities across the European Union may also be directed to the above address. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.colt.net/legal/regulatory-surcharges.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.