# LUWARE NIMBUS CUSTOMER SERVICE SUITE

Customers get the best in workforce collaboration from Microsoft Teams with voice services through Colt. Luware brings the same integrated experience to the whole enterprise community and connects businesses with their customers.

As a leading provider of voice enabled Microsoft Teams, Colt has helped hundreds of businesses transition legacy phone systems to the cloud. We have delivered real-term benefits in cost saving, efficiency, productivity enhancements and service management as a pioneer in telecoms carriers to adopt Teams from Microsoft.

Luware Nimbus offers the perfect complement to the user ecosystem. Cloud native, fully integrated with Teams offering a seamless user experience via a single pane of glass.

### WHAT IS LUWARE NIMBUS

Primarily a Contact Centre suite, Luware offers a Teams embedded application for helpdesks through to customer service agents. When you move your phone system to Microsoft Teams and need a solution, Luware Nimbus offers a tiered suite that delivers on a range of use cases from simple routing of calls to a digitally integrated client experience.

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Nimbus offers a graphical workflow editor to create your own queues which enables you to manage your solution quickly and easily, putting you in control. The single pane of glass allows agents to view calls and interactions, call reporting, customer information and the status of their queues. The Luware Attendant Console delivers the same great experience for reception areas and we have additional modules to support digital channels and compliance based recording. All consolidated within Microsoft Teams.

### BENEFITS

#### CALLS NEVER LEAVE TEAMS

Reuse your Colt Cloud Voice activation for all communications. No additional software for users, simplifies user training and adoption. A consistent user experience for everyone and a reduced cost for businesses.

#### EMPOWER THE WORKFORCE

Simple workflow editor creates drag and drop queues. Real-time KPI dashboards and historical reporting in Power BI. In-call session screen enriched with CRM insights.

#### EXTEND TEAMS COLLABORATION TO YOUR CUSTOMERS

Bring your customer experience online as they engage through chat, voice and video directly from your website.

### WHAT DO COLT OFFER

Colt manages the service as an extension of your Colt Cloud Voice activation so Luware Contact Centre is supported together by our award winning customer care team. Colt's cloud voice solutions are built on top of our global network so we're able to provide all your telephony needs, wherever you need them.

### WHY CHOOSE COLT?

Colt combines deep expertise in unified communications with a proven ability to deliver secure, scalable solutions across multiple platforms — ensuring technology translates into measurable business outcomes.

1. Strategic alliances: Partnerships with industry leaders such as Cisco, Microsoft, AudioCodes and Zoom, enabling cutting-edge communication tools that boost productivity and redefine user and customer experiences.
2. Universal access: Solutions designed to be universally accessible, ensuring seamless collaboration irrespective of location or device.
3. Proven expertise in UC: More than 25 years of experience in designing, implementing, migrating, and managing diverse collaboration platforms.

With Colt, you gain a partner who doesn’t just deliver technology — we deliver outcomes that matter most to your business. To learn more contact your Colt account manager or contact us [here.](https://www.colt.net/contact-us/)