> For the complete documentation index, see [llms.txt](https://docs.colt.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.colt.net/ccp/vlv.md).

# Voice Line (v)

Voice Line (v) contract documents — Service Level Agreement (SLA) and Service Description (SD), current versions first

{% hint style="info" %}
The current version of each document is shown below. Previous versions are available in the expandable sections.
{% endhint %}

## Service Level Agreement (SLA)

### Current version

{% file src="/files/b9ozHTZXtcUc7u5IFAaC" %}
English (v4.0, March 2024)
{% endfile %}

{% file src="/files/Hv3Nush4YM9eGb1DI1iv" %}
French (v4.0, March 2024)
{% endfile %}

{% file src="/files/yAJQBeQAbQDQxLVvFB2F" %}
German (v4.0, March 2024)
{% endfile %}

{% file src="/files/gBb8djcx5atK56VGWmKJ" %}
Italian (v4.0, March 2024)
{% endfile %}

{% file src="/files/o09Mj8TeYOACPaWXTB4i" %}
Japanese (v2.0, March 2024)
{% endfile %}

{% file src="/files/HzBYLvnXPzMIxGaxuXqR" %}
Portuguese (v4.0, March 2024)
{% endfile %}

{% file src="/files/hX6Y7qd2PhKy27ECjSwj" %}
Spanish (v4.0, March 2024)
{% endfile %}

### Previous versions

<details>

<summary>Show all previous versions</summary>

{% file src="/files/hIswVIPRPfJlFuS8rrRl" %}
English (v3.0, May 2021)
{% endfile %}

{% file src="/files/VWL3ak9rpepwerLnBwV2" %}
French (v3.0, May 2021)
{% endfile %}

{% file src="/files/XMMii43leXOcc5pxUj8T" %}
German (v3.0, May 2021)
{% endfile %}

{% file src="/files/x8e0AHJuJfHxpiweB6ar" %}
Italian (v3.0, May 2021)
{% endfile %}

{% file src="/files/AYaFo23tvdPEJw0D94zN" %}
Portuguese (v3.0, May 2021)
{% endfile %}

{% file src="/files/8TrNJyxSPyEfsROEkpGP" %}
Spanish (v3.0, May 2021)
{% endfile %}

{% file src="/files/seencyOzEdYQackt0g3M" %}
English (v2.0, April 2019)
{% endfile %}

{% file src="/files/dDtgeZH6C8IdIIlLVr0j" %}
French (v2.0, April 2019)
{% endfile %}

{% file src="/files/zWJn2K8rNAG7LuZjaDTb" %}
German (v2.0, April 2019)
{% endfile %}

{% file src="/files/KWA9tvZodLsxQ8N84jRu" %}
Italian (v2.0, April 2019)
{% endfile %}

{% file src="/files/NXD4pTtnjuYD4xfqc13n" %}
Spanish (v2.0, April 2019)
{% endfile %}

{% file src="/files/F1GshLKbLRlxxRh0w4zV" %}
Dutch (v1.0, February 2017)
{% endfile %}

{% file src="/files/8ir12qTk97o5it4smFl0" %}
English (v1.0, February 2017)
{% endfile %}

{% file src="/files/Y09cWBIQPWRx4hppjnbe" %}
French (v1.0, February 2017)
{% endfile %}

{% file src="/files/9nXuZ05wOzEXDokYk0VV" %}
German (v1.0, February 2017)
{% endfile %}

{% file src="/files/MeluT5NDt6TYAIPMVvZG" %}
Italian (v1.0, February 2017)
{% endfile %}

{% file src="/files/qFCXCcWcC6gFpV6vGnFb" %}
Japanese (v1.0, May 2021)
{% endfile %}

{% file src="/files/aajkS4AiqrtPC5EdAasr" %}
Portuguese (v1.0, February 2017)
{% endfile %}

{% file src="/files/t4YWB5J9D1fNOhpxSbfM" %}
Spanish (v1.0, February 2017)
{% endfile %}

</details>

## Service Description (SD)

### Current version

{% file src="/files/8uPnG0D1Y6ounM8oqb1K" %}
English (v5.0, March 2024)
{% endfile %}

{% file src="/files/arARZsh6ptjfy4qr0g3E" %}
French (v5.0, March 2024)
{% endfile %}

{% file src="/files/4Br4Ty9LeShzZvuSRDvr" %}
German (v4.0, March 2024)
{% endfile %}

{% file src="/files/ZYSXwllOVknAgD9us0IU" %}
Italian (v4.0, March 2024)
{% endfile %}

{% file src="/files/iABLqXL4VsXCEqQ8D6AM" %}
Japanese (v2.0, March 2024)
{% endfile %}

{% file src="/files/VxpB8dstaOsrVPNfuIp0" %}
Portuguese (v4.0, March 2024)
{% endfile %}

{% file src="/files/6WLmNFfxmqg17QfR1spF" %}
Spanish (v4.0, March 2024)
{% endfile %}

### Previous versions

<details>

<summary>Show all previous versions</summary>

{% file src="/files/DtvPGtxOmLcOz8v7JH9B" %}
English (v4.0, May 2021)
{% endfile %}

{% file src="/files/evV9qrBFrLOAKYoqmyTS" %}
French (v4.0, May 2021)
{% endfile %}

{% file src="/files/eyaqOJHPMlxDTYRodMpF" %}
German (v3.0, May 2021)
{% endfile %}

{% file src="/files/7kT7S7Xg930IbUwV9UXS" %}
Italian (v3.0, May 2021)
{% endfile %}

{% file src="/files/seEjoazrkT175BIbQEUo" %}
Portuguese (v3.0, May 2021)
{% endfile %}

{% file src="/files/0R8c9E2D5lZwjI2ENXzd" %}
Spanish (v3.0, May 2021)
{% endfile %}

{% file src="/files/k83zVpH3ypzpVq6AFazX" %}
English (v2.0, April 2019)
{% endfile %}

{% file src="/files/o9gE0usjqqNDPk9V9OpI" %}
French (v2.0, April 2019)
{% endfile %}

{% file src="/files/jdYZIk0v1iJuTiurQ6w2" %}
German (v2.0, April 2019)
{% endfile %}

{% file src="/files/qVrFFYqG490pIxLCTuQJ" %}
Italian (v2.0, April 2019)
{% endfile %}

{% file src="/files/w5KwRTC23nPwqxeh3Ejp" %}
Spanish (v2.0, April 2019)
{% endfile %}

{% file src="/files/ox4JDX51wCIsOg7pKB73" %}
Dutch (v1.0, February 2017)
{% endfile %}

{% file src="/files/SXftEZZRzUx0fXlhgxNX" %}
English (v1.0, February 2017)
{% endfile %}

{% file src="/files/OV27NtlTY0LgRu2giZ0z" %}
French (v1.0, February 2017)
{% endfile %}

{% file src="/files/XI0aLg5NnoaM62YpUvIX" %}
German (v1.0, February 2017)
{% endfile %}

{% file src="/files/hr91JPPzXxMNJA2LJSBZ" %}
Italian (v1.0, February 2017)
{% endfile %}

{% file src="/files/MVZEQ4oCOkGyOzjOqH54" %}
Japanese (v1.0, May 2021)
{% endfile %}

{% file src="/files/UNextzFTntB8Qii65Qlo" %}
Portuguese (v1.0, February 2017)
{% endfile %}

{% file src="/files/2V2IP0v174ZhRgTkOoZn" %}
Spanish (v1.0, February 2017)
{% endfile %}

</details>