> For the complete documentation index, see [llms.txt](https://docs.colt.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.colt.net/ccp/ipvs.md).

# IP Voice Solutions

IP Voice Solutions contract documents — Service Level Agreement (SLA), Service Description (SD) and Service Specific Terms (SST), current versions first

{% hint style="info" %}
The current version of each document is shown below. Previous versions are available in the expandable sections.
{% endhint %}

## Service Level Agreement (SLA)

### Current version

{% file src="/files/7czTP8NzYmnGTYlW62rB" %}
Dutch (v5.0, June 2013)
{% endfile %}

{% file src="/files/UNQ9USAI5RlCLwjdYnwi" %}
English (v5.0, June 2013)
{% endfile %}

{% file src="/files/4Dqy4n9CkORJRxJfXJaJ" %}
French (v5.0, June 2013)
{% endfile %}

{% file src="/files/7JkSeyvLTjIGeaHLEeRA" %}
German (v5.0, June 2013)
{% endfile %}

{% file src="/files/qrSCabO6TEKU0u8omI6P" %}
Italian (v5.0, June 2013)
{% endfile %}

{% file src="/files/pD1X10shLo6kKPRpUtXx" %}
Portuguese (v5.0, June 2013)
{% endfile %}

{% file src="/files/iWJ7zwhDjEpkZjUvg3Kj" %}
Spanish (v5.0, June 2013)
{% endfile %}

### Previous versions

<details>

<summary>Show all previous versions</summary>

{% file src="/files/ckJWPcH7xX1QLI3n0Lvw" %}
Dutch (v4.0, September 2012)
{% endfile %}

{% file src="/files/7I5zoft96kJVxfHGF4Wg" %}
English (v4.0, September 2012)
{% endfile %}

{% file src="/files/V0u0cOR4Mg37R0nbnTZM" %}
French (v4.0, September 2012)
{% endfile %}

{% file src="/files/gCp7FVvxm6dRHH7zec9O" %}
German (v4.0, September 2012)
{% endfile %}

{% file src="/files/Ipk5Hi0erncQdsB9FvSW" %}
Italian (v4.0, September 2012)
{% endfile %}

{% file src="/files/fQKSuDjqITEVHlefIoXS" %}
Portuguese (v4.0, September 2012)
{% endfile %}

{% file src="/files/6z5BFGbYhFS4cJ57N757" %}
Spanish (v4.0, September 2012)
{% endfile %}

{% file src="/files/2TIPR8lB63MbiVJX3hJ3" %}
Dutch (v3.0, July 2011)
{% endfile %}

{% file src="/files/adW32tCq7KSeVgb5DoEo" %}
English (v3.0, July 2011)
{% endfile %}

{% file src="/files/4GvVkizHVzzr7SGk2ycT" %}
French (v3.0, July 2011)
{% endfile %}

{% file src="/files/dqaksmXztALgfH5kK2rM" %}
German (v3.0, July 2011)
{% endfile %}

{% file src="/files/uMNW9rwJ4FHqMqGSJbGL" %}
Italian (v3.0, July 2011)
{% endfile %}

{% file src="/files/ASM7RdXAMMAiqNVW9FJr" %}
Portuguese (v3.0, July 2011)
{% endfile %}

{% file src="/files/784KSMX9jCfp6fAwzlgG" %}
Spanish (v3.0, July 2011)
{% endfile %}

{% file src="/files/aUwOMXMFl2L46Hr89rgr" %}
Dutch (v2.0, April 2010)
{% endfile %}

{% file src="/files/YEsNpjenwVJU0pkXiCrH" %}
English (v2.0, April 2010)
{% endfile %}

{% file src="/files/f6WHB2j4JJKdkEFOgUHd" %}
German (v2.0, April 2010)
{% endfile %}

{% file src="/files/J6AA1wPbvIgcziJSc0Mk" %}
Italian (v2.0, April 2010)
{% endfile %}

{% file src="/files/2ZCZZyeZ0WLEpYYxi5YG" %}
Portuguese (v2.0, April 2010)
{% endfile %}

{% file src="/files/FnjJaA1wa9ywpOH6IJTy" %}
Spanish (v2.0, April 2010)
{% endfile %}

{% file src="/files/AbDo8mTHU92D7LVJwvAV" %}
Swedish (v2.0, April 2010)
{% endfile %}

{% file src="/files/HHxYYA09FJaRPwwPUl9M" %}
Dutch (v1.0, July 2009)
{% endfile %}

{% file src="/files/SfIed1t7Ij2icK8ohf8g" %}
English (v1.0, July 2009)
{% endfile %}

{% file src="/files/6zqEL996Okp6b7jGQ9VN" %}
French (v1.0, July 2009)
{% endfile %}

{% file src="/files/hwYGrZNezjljMTXu9B4p" %}
German (v1.0, July 2009)
{% endfile %}

{% file src="/files/Bu3mt6uXfxggDYjWHbtt" %}
Italian (v1.0, July 2009)
{% endfile %}

{% file src="/files/eG5xG1qdz7DbD3WXNxZo" %}
Portuguese (v1.0, July 2009)
{% endfile %}

{% file src="/files/NeFMvlmTNZpbHzsxegYL" %}
Spanish (v1.0, July 2009)
{% endfile %}

{% file src="/files/pA35cTWNc2S8z3NvGhbq" %}
Swedish (v1.0, July 2009)
{% endfile %}

</details>

## Service Description (SD)

### Current version

{% file src="/files/GnzEJmKW24IWWgZFHTl6" %}
Dutch (v5.0, March 2014)
{% endfile %}

{% file src="/files/6JgAYbPq60jkiTtEZYrX" %}
English (v5.0, March 2014)
{% endfile %}

{% file src="/files/mYjFCYFPB3U7SwrQ4b65" %}
French (v5.0, March 2014)
{% endfile %}

{% file src="/files/OjCOzAKhF7RifeInlN17" %}
German (v5.0, March 2014)
{% endfile %}

{% file src="/files/LSBtvOpG836Rggcodkzs" %}
Italian (v5.0, March 2014)
{% endfile %}

{% file src="/files/5hMl5aW53gUUzMfVretR" %}
Portuguese (v5.0, March 2014)
{% endfile %}

{% file src="/files/Z3Em3RQYoUMyNWVTiBGZ" %}
Spanish (v5.0, March 2014)
{% endfile %}

### Previous versions

<details>

<summary>Show all previous versions</summary>

{% file src="/files/XZRy0ppziPqdep5rddef" %}
Dutch (v4.0, June 2013)
{% endfile %}

{% file src="/files/rK1gxM5FQ21qtoojVY66" %}
English (v4.0, June 2013)
{% endfile %}

{% file src="/files/kZAp9YH9yQZgJ741uXv0" %}
French (v4.0, June 2013)
{% endfile %}

{% file src="/files/ixZmOFgSUYf1Byjjs3g3" %}
German (v4.0, June 2013)
{% endfile %}

{% file src="/files/YNEDUgNzDR33BCmwF1mk" %}
Italian (v4.0, June 2013)
{% endfile %}

{% file src="/files/Vw1kkn63aLK9jNgvrw5Z" %}
Portuguese (v4.0, June 2013)
{% endfile %}

{% file src="/files/ymVaxPhU9FNloxAOOuc9" %}
Spanish (v4.0, June 2013)
{% endfile %}

{% file src="/files/ybpXs2ypNJ8gt7X3Ww2m" %}
Dutch (v3.0, July 2011)
{% endfile %}

{% file src="/files/W6ezQ2D8EEWhrytI5WNQ" %}
English (v3.0, July 2011)
{% endfile %}

{% file src="/files/bJc9CN6pB69Lh7ZIRNV6" %}
French (v3.0, July 2011)
{% endfile %}

{% file src="/files/HjooJK9gAZuV7UtWwjLP" %}
German (v3.0, July 2011)
{% endfile %}

{% file src="/files/0DTPxBrQiiMT4DPoRlrm" %}
Italian (v3.0, July 2011)
{% endfile %}

{% file src="/files/TYLaD5eLJOYVHlETqJEy" %}
Portuguese (v3.0, July 2011)
{% endfile %}

{% file src="/files/43CPwsvNcesRrkNdxvVG" %}
Spanish (v3.0, July 2011)
{% endfile %}

{% file src="/files/ms33ifnGUkK5c4EV0Jiw" %}
Dutch (v2.0, April 2010)
{% endfile %}

{% file src="/files/KXZwfIiJFNP69bngC46T" %}
English (v2.0, April 2010)
{% endfile %}

{% file src="/files/gg6I6W6erg2ScEhMohEK" %}
German (v2.0, April 2010)
{% endfile %}

{% file src="/files/Se8rfeSOMd2rtX3rTmiD" %}
Italian (v2.0, April 2010)
{% endfile %}

{% file src="/files/1uzEVCb1Xg8cM0VhfI4Q" %}
Portuguese (v2.0, April 2010)
{% endfile %}

{% file src="/files/XNKKA5Ap4XqBdos4lx5P" %}
Spanish (v2.0, April 2010)
{% endfile %}

{% file src="/files/pagDe60gMX7nytvziSiA" %}
Swedish (v2.0, April 2010)
{% endfile %}

{% file src="/files/cJlorQLd9Dv4a5WgNoBP" %}
Dutch (v1.0, July 2009)
{% endfile %}

{% file src="/files/jpiQxDB0rcqTzs1sO8XP" %}
English (v1.0, July 2009)
{% endfile %}

{% file src="/files/7ZvW8riME9SEIQ3f4QSk" %}
French (v1.0, July 2009)
{% endfile %}

{% file src="/files/w5zKb8Nq5zv0YCNFIDyo" %}
German (v1.0, July 2009)
{% endfile %}

{% file src="/files/W2GPHbPmGxuczJCvm1Rk" %}
Italian (v1.0, July 2009)
{% endfile %}

{% file src="/files/SiHSzVkiWLSLlqPSlvYR" %}
Portuguese (v1.0, July 2009)
{% endfile %}

{% file src="/files/oB7rg7DRsKJkABTF8Zft" %}
Spanish (v1.0, July 2009)
{% endfile %}

{% file src="/files/Ud18ItRE0HeTwZlT5v4S" %}
Swedish (v1.0, July 2009)
{% endfile %}

</details>

## Service Specific Terms (SST)

### Current version

{% file src="/files/6EYd3gNJsRksIEJhjQq5" %}
Austria — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/ENxUvU2maNzZXMZrhhFv" %}
Austria — German (v4.0, October 2013)
{% endfile %}

{% file src="/files/LPhKjHOzgJr1RebmidY7" %}
Belgium — Dutch (v4.0, October 2013)
{% endfile %}

{% file src="/files/kdbSThBl2spBp5mLexrG" %}
Belgium — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/ZhKycrKxsYXIHZ3SR6kI" %}
Belgium — French (v4.0, October 2013)
{% endfile %}

{% file src="/files/2XKKrvxTw71xoarQdP2J" %}
France — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/jfOkRGMjgbXf5gClkhIv" %}
France — French (v4.0, October 2013)
{% endfile %}

{% file src="/files/NM2fpJMKnVWnZoWFiqXA" %}
Germany — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/7rNgpo49lVy1B2SfKeW0" %}
Germany — German (v4.0, October 2013)
{% endfile %}

{% file src="/files/DMVMu40D8F8gXUHPYJQh" %}
Ireland — English (v5.0, October 2013)
{% endfile %}

{% file src="/files/QJnsAneiKgzqTWUmSAiG" %}
Italy — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/qaq1ctQMt7cKQdur3lAs" %}
Italy — Italian (v4.0, October 2013)
{% endfile %}

{% file src="/files/soFw3qvusvwdeCZ76hu3" %}
Netherlands — Dutch (v4.0, October 2013)
{% endfile %}

{% file src="/files/6zlRT7XggcxMDFl47dAz" %}
Netherlands — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/7WhEY0MzUDGYrInVyF7e" %}
Portugal — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/jYkHZ0dw7QKni6RcZoTK" %}
Portugal — Portuguese (v4.0, October 2013)
{% endfile %}

{% file src="/files/AM5RRa72BXuFKEeKX2LJ" %}
Spain — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/6c0ZkzZUricIUUexbJDi" %}
Spain — Spanish (v4.0, October 2013)
{% endfile %}

{% file src="/files/YtpVCxhhrvOAPjc1TyfP" %}
Switzerland — English (v4.0, October 2013)
{% endfile %}

{% file src="/files/IyXdQZb5ir9qY1xtsIIx" %}
Switzerland — French (v4.0, October 2013)
{% endfile %}

{% file src="/files/3Fr84ivoS4w2wZdM9Q21" %}
Switzerland — German (v4.0, October 2013)
{% endfile %}

{% file src="/files/WpmrKTJPUbCHRbdA6cka" %}
Switzerland — Italian (v4.0, October 2013)
{% endfile %}

{% file src="/files/6NMCUbX9lbXUhtWktRqU" %}
United Kingdom — English (v5.0, October 2013)
{% endfile %}