> For the complete documentation index, see [llms.txt](https://docs.colt.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.colt.net/ccp/ipvpn.md).

# IP VPN and SD WAN

IP VPN and SD WAN contract documents — Service Level Agreement (SLA) and Service Description (SD), current versions first

{% hint style="info" %}
The current version of each document is shown below. Previous versions are available in the expandable sections.
{% endhint %}

## Service Level Agreement (SLA)

### Current version

{% file src="/files/TKT3mnMNxrxBIzkrLsBR" %}
Dutch (v22.0, May 2025)
{% endfile %}

{% file src="/files/cmcZBwWDyKIjwZo7Vt1l" %}
English (v22.0, May 2025)
{% endfile %}

{% file src="/files/FiYkO2fSwwARmcmM9Sp6" %}
French (v22.0, May 2025)
{% endfile %}

{% file src="/files/q3eK4QT0Jh041dcAFsvD" %}
German (v22.0, May 2025)
{% endfile %}

{% file src="/files/YxANvFHmk03khFEKUYhp" %}
Italian (v22.0, May 2025)
{% endfile %}

{% file src="/files/ZmY3pb1jKl4M8OglKdgK" %}
Japanese (v22.0, May 2025)
{% endfile %}

{% file src="/files/Lh8J1b6fkXv4xXeEwh3X" %}
Portuguese (v22.0, May 2025)
{% endfile %}

{% file src="/files/N9m3dBulTNxSz8E1fOcz" %}
Spanish (v22.0, May 2025)
{% endfile %}

### Previous versions

<details>

<summary>Show all previous versions</summary>

{% file src="/files/PPN181DQh5x9dY8nIDTY" %}
Dutch (v21.0, February 2022)
{% endfile %}

{% file src="/files/bRqCpDsLQaep8dha9GGa" %}
English (v21.0, February 2022)
{% endfile %}

{% file src="/files/ZNiJB8UHxEpvtOwYvMtY" %}
French (v21.0, February 2022)
{% endfile %}

{% file src="/files/bGzDDOfvB3eLRVnR5s9b" %}
German (v21.0, February 2022)
{% endfile %}

{% file src="/files/3vQl1plNdbnBxjgP9k79" %}
Italian (v21.0, February 2022)
{% endfile %}

{% file src="/files/m5qRoPDMd0BqPM3TBZHR" %}
Japanese (v21.0, February 2022)
{% endfile %}

{% file src="/files/5x1UQPxTkXW3YlkvnZqI" %}
Portuguese (v21.0, February 2022)
{% endfile %}

{% file src="/files/xyxXXAPIbFkX4u2pdtGd" %}
Spanish (v21.0, February 2022)
{% endfile %}

{% file src="/files/X08k133vkYPLP427bxhd" %}
Dutch (v20.0, April 2021)
{% endfile %}

{% file src="/files/gAU1R5M9iz4LxTciBM88" %}
English (v20.0, April 2021)
{% endfile %}

{% file src="/files/J9g2k7tREtwFm7TYh1qb" %}
French (v20.0, April 2021)
{% endfile %}

{% file src="/files/mbHMr6KNr8QcmX2nMVWc" %}
German (v20.0, April 2021)
{% endfile %}

{% file src="/files/9mR7EOezXQmRn4b2sQ8x" %}
Italian (v20.0, April 2021)
{% endfile %}

{% file src="/files/mfor2ZxwEiDkVN9cDfGa" %}
Japanese (v20.0, April 2021)
{% endfile %}

{% file src="/files/R9I3TZ22hNx7NtusnysZ" %}
Portuguese (v20.0, April 2021)
{% endfile %}

{% file src="/files/mbRZN4kCT6FWbBVMd3Ng" %}
Spanish (v20.0, April 2021)
{% endfile %}

{% file src="/files/kTzygeX4jSI9wvs3m0g8" %}
English (v19.0, December 2019)
{% endfile %}

{% file src="/files/zMYZqQeA3xBtGnd8lk1m" %}
French (v19.0, December 2019)
{% endfile %}

{% file src="/files/siqlfNQOGDAbpxvprUVz" %}
German (v19.0, December 2019)
{% endfile %}

{% file src="/files/i1wd30BA5Jqa5XnlAEFm" %}
Italian (v19.0, December 2019)
{% endfile %}

{% file src="/files/F7o1oYouF6Iv8I7IEwCp" %}
Japanese (v19.0, December 2019)
{% endfile %}

{% file src="/files/vXAVIc2utaoqW4J1ycIm" %}
Portuguese (v19.0, December 2019)
{% endfile %}

{% file src="/files/tVTxBZJNe8uH75zjYaTu" %}
Spanish (v19.0, December 2019)
{% endfile %}

{% file src="/files/U1VCSSEQ9MutcGTXEsGF" %}
Dutch (v18.0, October 2018)
{% endfile %}

{% file src="/files/ykZpVwQGhPXhHn82s87W" %}
English (v18.0, October 2018)
{% endfile %}

{% file src="/files/Y8OnGatyUTgb70Q70h9o" %}
French (v18.0, October 2018)
{% endfile %}

{% file src="/files/3oXy2NG53Jo4ofje1JNz" %}
German (v18.0, October 2018)
{% endfile %}

{% file src="/files/JDsRUu3GNC3dMJKLvRIK" %}
Italian (v18.0, October 2018)
{% endfile %}

{% file src="/files/Drx0qXesUkUmWXIGuNnj" %}
Japanese (v18.0, October 2018)
{% endfile %}

{% file src="/files/lLsBx7G7iIjgJ5NDnFMY" %}
Portuguese (v18.0, October 2018)
{% endfile %}

{% file src="/files/javV5nvcBQ6Cv7sfqtTS" %}
Spanish (v18.0, October 2018)
{% endfile %}

{% file src="/files/RRCMWW9Kk2tpcHrRoCu3" %}
English (v17.0, July 2018)
{% endfile %}

{% file src="/files/WFiQFPCeFVTW0zUqU1hD" %}
French (v17.0, July 2018)
{% endfile %}

{% file src="/files/m4HrCMnlTePhhs3mGEsS" %}
German (v17.0, July 2018)
{% endfile %}

{% file src="/files/9k7mrGwrVMXdV6fbaghQ" %}
Italian (v17.0, July 2018)
{% endfile %}

{% file src="/files/DXTrITb8I7MiFCCj8nl8" %}
Portuguese (v17.0, July 2018)
{% endfile %}

{% file src="/files/hqCXguezfmMQm9zZkzOK" %}
Spanish (v17.0, July 2018)
{% endfile %}

{% file src="/files/xyl8Wv6gjGwq7necMLOK" %}
English (v16.0, February 2018)
{% endfile %}

{% file src="/files/zj85XvJW3UNh8aBZ4NHe" %}
French (v16.0, February 2018)
{% endfile %}

{% file src="/files/SiEzrsMZWDhilmWBUEBi" %}
German (v16.0, February 2018)
{% endfile %}

{% file src="/files/QDFZtO1SWQU4fN255Gl0" %}
Italian (v16.0, February 2018)
{% endfile %}

{% file src="/files/M2ummWUvu8pl9P22yK4D" %}
Portuguese (v16.0, February 2018)
{% endfile %}

{% file src="/files/j2dBnyiBVI7jxgvZ68dl" %}
Spanish (v16.0, February 2018)
{% endfile %}

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English (v15.0, January 2017)
{% endfile %}

{% file src="/files/eIH5DJ2VTUHQ6NNMwanp" %}
French (v15.0, January 2017)
{% endfile %}

{% file src="/files/mVEJfUMCqLywVbOG6l6R" %}
German (v15.0, January 2017)
{% endfile %}

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Italian (v15.0, January 2017)
{% endfile %}

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Portuguese (v15.0, January 2017)
{% endfile %}

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Spanish (v15.0, January 2017)
{% endfile %}

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Japanese (v14.0, January 2017)
{% endfile %}

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English (v13.0, May 2016)
{% endfile %}

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French (v13.0, May 2016)
{% endfile %}

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German (v13.0, May 2016)
{% endfile %}

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Italian (v13.0, May 2016)
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Spanish (v13.0, May 2016)
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English (v12.0, March 2016)
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French (v12.0, March 2016)
{% endfile %}

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German (v12.0, March 2016)
{% endfile %}

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Italian (v12.0, March 2016)
{% endfile %}

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Spanish (v12.0, March 2016)
{% endfile %}

{% file src="/files/1FtC6pK7ZN4Wt9xsK6FW" %}
English (v11.0, November 2015)
{% endfile %}

{% file src="/files/2a3cBKgVVc3apHlQlIwJ" %}
French (v11.0, November 2015)
{% endfile %}

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German (v11.0, November 2015)
{% endfile %}

{% file src="/files/NeR9oQxytWC8SM3X2tp9" %}
Italian (v11.0, November 2015)
{% endfile %}

{% file src="/files/5JyQQDjKBXefvl409HCe" %}
Spanish (v11.0, November 2015)
{% endfile %}

{% file src="/files/EM6hFTGC06Lkwlr3T68c" %}
Dutch (v10.0, June 2015)
{% endfile %}

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English (v10.0, June 2015)
{% endfile %}

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French (v10.0, June 2015)
{% endfile %}

{% file src="/files/QAJRn0At7dahZ3aiZwCY" %}
German (v10.0, June 2015)
{% endfile %}

{% file src="/files/dk68DSjMsjggJPsmg6fB" %}
Italian (v10.0, June 2015)
{% endfile %}

{% file src="/files/UMqUx8rgN1NN8e1U12hL" %}
Portuguese (v10.0, June 2015)
{% endfile %}

{% file src="/files/xTQ53kSWhGucdlgoRP0s" %}
Spanish (v10.0, June 2015)
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Dutch (v9.0, November 2014)
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English (v9.0, November 2014)
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French (v9.0, November 2014)
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German (v9.0, November 2014)
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Italian (v9.0, November 2014)
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Portuguese (v9.0, November 2014)
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Spanish (v9.0, November 2014)
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{% file src="/files/U2Qz8aveCu3R6KHikxQy" %}
Dutch (v8.0, October 2013)
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English (v8.0, October 2013)
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French (v8.0, October 2013)
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German (v8.0, October 2013)
{% endfile %}

{% file src="/files/lsWC7jLFISfhNBtHKbsT" %}
Italian (v8.0, October 2013)
{% endfile %}

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Portuguese (v8.0, October 2013)
{% endfile %}

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Spanish (v8.0, October 2013)
{% endfile %}

{% file src="/files/tAyKlSzUJijg86EpsfAv" %}
Dutch (v7.0, March 2012)
{% endfile %}

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English (v7.0, March 2012)
{% endfile %}

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French (v7.0, March 2012)
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German (v7.0, March 2012)
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Italian (v7.0, March 2012)
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Portuguese (v7.0, March 2012)
{% endfile %}

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Spanish (v7.0, March 2012)
{% endfile %}

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Dutch (v6.0, January 2011)
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English (v6.0, January 2011)
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French (v6.0, January 2011)
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German (v6.0, January 2011)
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Italian (v6.0, January 2011)
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Portuguese (v6.0, January 2011)
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Spanish (v6.0, January 2011)
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Dutch (v5.0, January 2011)
{% endfile %}

{% file src="/files/f0Y4JmRhGXSg6znSH5we" %}
English (v5.0, May 2010)
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French (v5.0, May 2010)
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German (v5.0, May 2010)
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Italian (v5.0, May 2010)
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Portuguese (v5.0, May 2010)
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Spanish (v5.0, May 2010)
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Swedish (v5.0, January 2011)
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Danish (v4.0, January 2011)
{% endfile %}

{% file src="/files/gvekbBL5i9gAiUo1K9zc" %}
Dutch (v4.0, November 2009)
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{% file src="/files/qlCyT6NEWDMvLYWKeMiP" %}
English (v4.0, November 2009)
{% endfile %}

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French (v4.0, November 2009)
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{% file src="/files/QE4jByock7ncKhwexKmr" %}
German (v4.0, November 2009)
{% endfile %}

{% file src="/files/2K2IbM9xCETWBFyLVEhc" %}
Italian (v4.0, November 2009)
{% endfile %}

{% file src="/files/t66wPuaeCn2MWKDQ0tRn" %}
Portuguese (v4.0, November 2009)
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{% file src="/files/Q0tWMuk3CCLstXxvX9bt" %}
Spanish (v4.0, November 2009)
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{% file src="/files/tooD4uZqYKH8CsmAyrl7" %}
Swedish (v4.0, November 2009)
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{% file src="/files/BlARu5W7TEtvfq0aTwVb" %}
Danish (v3.0, February 2009)
{% endfile %}

{% file src="/files/Wm08Vgt5WfznMvDqL6QQ" %}
Dutch (v3.0, February 2009)
{% endfile %}

{% file src="/files/5rMbAVyUTQCIAHHdWkVF" %}
English (v3.0, February 2009)
{% endfile %}

{% file src="/files/2A7LGOGDSIYXSSbaJ8mw" %}
French (v3.0, February 2009)
{% endfile %}

{% file src="/files/lKNScOOH8brkWQ3SG74j" %}
German (v3.0, February 2009)
{% endfile %}

{% file src="/files/yytBJUTPEQd6NdafkV3p" %}
Italian (v3.0, February 2009)
{% endfile %}

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Portuguese (v3.0, February 2009)
{% endfile %}

{% file src="/files/6wi4S9L2UGpM2Q05Z5Z9" %}
Spanish (v3.0, February 2009)
{% endfile %}

{% file src="/files/swdjIuw9JLEBUlx27s3h" %}
Swedish (v3.0, February 2009)
{% endfile %}

{% file src="/files/yIHfeucMjBgkfKlsDZZP" %}
Dutch (v2.0, June 2008)
{% endfile %}

{% file src="/files/NXf15f41pGmxz0jlXNao" %}
English (v2.0, June 2008)
{% endfile %}

{% file src="/files/XCjjADyqpXHCIPAIFY2z" %}
French (v2.0, June 2008)
{% endfile %}

{% file src="/files/rasqu9JIPQal0I8BKNHq" %}
German (v2.0, June 2008)
{% endfile %}

{% file src="/files/cGXEblH16tfMkGrkxkIT" %}
Italian (v2.0, June 2008)
{% endfile %}

{% file src="/files/pA6FdQWNDSG8IWuuw48V" %}
Portuguese (v2.0, June 2008)
{% endfile %}

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Spanish (v2.0, June 2008)
{% endfile %}

{% file src="/files/fPfCSMCk70NykdOu0bcL" %}
Swedish (v2.0, June 2008)
{% endfile %}

</details>

## Service Description (SD)

### Current version

{% file src="/files/fZGYWtCbXxdArO73GNpG" %}
Dutch (v17.0, May 2025)
{% endfile %}

{% file src="/files/psi3ZSCAAaoJdQoklfbK" %}
English (v17.0, May 2025)
{% endfile %}

{% file src="/files/fQnt5jROWjxjSeq7K3uO" %}
French (v17.0, May 2025)
{% endfile %}

{% file src="/files/M5Rbpw6kcKim8g3c4awn" %}
German (v17.0, May 2025)
{% endfile %}

{% file src="/files/46dYepAUjTCXUrhmmAt1" %}
Italian (v17.0, May 2025)
{% endfile %}

{% file src="/files/ymrjEH1b83twtceY2Qiz" %}
Japanese (v17.0, May 2025)
{% endfile %}

{% file src="/files/XTReWj6eeC3hIalNdog1" %}
Portuguese (v17.0, May 2025)
{% endfile %}

{% file src="/files/4LrPzvaMppQLcsOAIFUa" %}
Spanish (v17.0, May 2025)
{% endfile %}

### Previous versions

<details>

<summary>Show all previous versions</summary>

{% file src="/files/WnMyN2TjZUMZEkbH6snJ" %}
Dutch (v16.0, February 2022)
{% endfile %}

{% file src="/files/fkrF6YSiqUkmf5wmTTAd" %}
English (v16.0, February 2022)
{% endfile %}

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French (v16.0, February 2022)
{% endfile %}

{% file src="/files/QlnXzLgbZlJsQGRwg5C1" %}
German (v16.0, February 2022)
{% endfile %}

{% file src="/files/Om0Cq5GWRLRWbQ39n4ww" %}
Italian (v16.0, February 2022)
{% endfile %}

{% file src="/files/DFXY2FJHDV0n3klTRzeA" %}
Japanese (v16.0, February 2022)
{% endfile %}

{% file src="/files/sjHZhUyyS9TUSKRFXO4J" %}
Portuguese (v16.0, February 2022)
{% endfile %}

{% file src="/files/GJg1KqcQFVJ2doiNgH2o" %}
Spanish (v16.0, February 2022)
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{% file src="/files/itqrm19Pp5JewEPO6bat" %}
Dutch (v15.0, April 2021)
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English (v15.0, April 2021)
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French (v15.0, April 2021)
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German (v15.0, April 2021)
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{% file src="/files/cQmw1waA2wOJsmGz9afm" %}
Italian (v15.0, April 2021)
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Japanese (v15.0, April 2021)
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{% file src="/files/PXN0pSNuPShepxfrs6d0" %}
Portuguese (v15.0, April 2021)
{% endfile %}

{% file src="/files/j0xg2YF0z6PWxmSYHgmT" %}
Spanish (v15.0, April 2021)
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{% file src="/files/VvPXax0rtBmQ7mEokuyr" %}
English (v14.0, December 2019)
{% endfile %}

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French (v14.0, December 2019)
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German (v14.0, December 2019)
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Italian (v14.0, December 2019)
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Japanese (v14.0, December 2019)
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Portuguese (v14.0, December 2019)
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Spanish (v14.0, December 2019)
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English (v13.0, October 2018)
{% endfile %}

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French (v13.0, October 2018)
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German (v13.0, October 2018)
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Italian (v13.0, October 2018)
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Japanese (v13.0, October 2018)
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{% file src="/files/212Uww1vrKHpzhCU3ewm" %}
Portuguese (v13.0, October 2018)
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Spanish (v13.0, October 2018)
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English (v12.0, January 2017)
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{% file src="/files/cJFBRpstHmtPB00bySJ3" %}
French (v12.0, January 2017)
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{% file src="/files/2dcICUUvh8Y31Vp5q3FO" %}
German (v12.0, January 2017)
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Italian (v12.0, January 2017)
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Portuguese (v12.0, January 2017)
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Spanish (v12.0, January 2017)
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English (v10.0, March 2016)
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French (v10.0, March 2016)
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German (v10.0, March 2016)
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Italian (v10.0, March 2016)
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Spanish (v10.0, March 2016)
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French (v8.0, June 2015)
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German (v8.0, June 2015)
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Italian (v8.0, June 2015)
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Portuguese (v8.0, June 2015)
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Spanish (v8.0, June 2015)
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German (v7.0, March 2014)
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Italian (v7.0, March 2014)
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Portuguese (v7.0, March 2014)
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Spanish (v7.0, March 2014)
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Italian (v6.0, October 2013)
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Portuguese (v6.0, October 2013)
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Spanish (v6.0, October 2013)
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German (v5.0, March 2012)
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Spanish (v5.0, March 2012)
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English (v4.0, July 2011)
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French (v4.0, July 2011)
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German (v4.0, July 2011)
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Italian (v4.0, July 2011)
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Portuguese (v4.0, July 2011)
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Spanish (v4.0, July 2011)
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Dutch (v3.0, November 2009)
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English (v3.0, November 2009)
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French (v3.0, November 2009)
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{% file src="/files/05bBTdf2gbmi28oBUrVz" %}
German (v3.0, November 2009)
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{% file src="/files/NFW72tYuoFqsnlzpZZLw" %}
Italian (v3.0, November 2009)
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Portuguese (v3.0, November 2009)
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Spanish (v3.0, November 2009)
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{% file src="/files/YyC0iCQVYF71eo6dR0Ho" %}
Swedish (v3.0, November 2009)
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{% file src="/files/D8BdIAqpBUln44JvGYHB" %}
Danish (v2.0, June 2008)
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Dutch (v2.0, June 2008)
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English (v2.0, June 2008)
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French (v2.0, June 2008)
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German (v2.0, June 2008)
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Italian (v2.0, June 2008)
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Portuguese (v2.0, June 2008)
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Spanish (v2.0, June 2008)
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Swedish (v2.0, June 2008)
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**Retired IP VPN Corporate Service Description**

{% file src="/files/xBvTSUxxJCLPoTU20UHR" %}
Danish — IP VPN Corporate Service Description (v1.0, June 2007)
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{% file src="/files/1OZSGn4TPsstZ85UE1Iw" %}
Dutch — IP VPN Corporate Service Description (v1.0, June 2007)
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English — IP VPN Corporate Service Description (v1.0, June 2007)
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French — IP VPN Corporate Service Description (v1.0, June 2007)
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{% file src="/files/fPq6tXNAOTv89bnwVf1R" %}
German — IP VPN Corporate Service Description (v1.0, June 2007)
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{% file src="/files/buMWYjwFsdLBGngnzdKl" %}
Italian — IP VPN Corporate Service Description (v1.0, June 2007)
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{% file src="/files/CugovWMG7gDD6c5O8fAR" %}
Portuguese — IP VPN Corporate Service Description (v1.0, June 2007)
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{% file src="/files/r2ae3bESCpizfAEjGc85" %}
Spanish — IP VPN Corporate Service Description (v1.0, June 2007)
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{% file src="/files/9MmLcdazNAa7o9LpHk2i" %}
Swedish — IP VPN Corporate Service Description (v1.0, June 2007)
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</details>