INVOICE FORMAT

INVOICES THAT MEAN BUSINESS

We listened to what our customers were saying about our invoices and took many of their suggestions on board so that they could be improved. We've made them easier to read, ensured that the details of our services and what they cost are clearer, and have added new information to ensure you always have the complete picture.

If you can't find the answers you're looking for using our self-help pages, please email our Customer Relationship Management team.

1

FRONT PAGE — OVERVIEW

On the front page is the overview: your account number, the invoice number and date, the service billing totals for the period covered by the invoice and the date by which it's due. See points below:

1. Your billing address

2. Your details

3. Invoice number

4. Invoice generation date

5. Invoice due date

6. Currency used

7. Total charges & discounts (before tax)

8. Total amount due (including tax)

9. Your legal address

Default Invoice Page 1

2

COMPANY & PAYMENT INFORMATION

On the second page you will find the company information we've got stored, how to pay us and some helpful additional information:

1. Company registration and Colt's VAT details

2. Relevant Colt payment information

3. QR code for enquiries

4. Information for assistance and necessary links

Default Invoice Page 2

3

BILLED SERVICES SUMMARY

On this page you'll see a breakdown of all billed services, and their corresponding charges:

1. Summary of all data and voice services

2. Summary of all data charges

3. Summary of all voice charges

4. Total combined charges

Default Invoice Page 3

4

DATA SERVICES DETAILS

On this page you'll see more information in relation to your data services:

1. Colt product name

2. Circuit ID, Order ID & service addresses

3. Dates of service

4. Total data service charges

Default Invoice Page 4

5

VOICE NON-USAGE CHARGES

On this page you'll see more information in relation to your voice non-usage charges:

1. Colt product name

2. Dates of service for voice non-usage charges

3. Total voice service non-usage charges

Default Invoice Page 5

6

VOICE USAGE CHARGES

On this page you'll see more information in relation to your voice usage charges:

1. Service & destination description

2. Number of calls from source to destination

3. Call duration from source to destination

4. From date & to date for usage charges

5. Usage classification

6. Total voice services - usage charges

Default Invoice Page 6